Overview: NinjaOne (formerly NinjaRMM) and ManageEngine ServiceDesk Plus as Help Desk Category solutions.
NinjaOne thrives in customer relationship management with a strong focus on security, integration, and large enterprise solutions mainly in the IT and services sectors. ManageEngine ServiceDesk Plus excels in helpdesk management and knowledge sharing, catering widely to enterprises, especially in the non-profit and banking industries. With robust capabilities, both products offer comprehensive support while targeting different operational needs, from sales and contract management to scaling best practices and improving ROI.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
NinjaOne (formerly NinjaRMM) and ManageEngine ServiceDesk Plus: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
NinjaOne offers extensive helpdesk management, contract and sales document management. It caters primarily to large enterprise users focusing on improving customer relationships. read more →
ManageEngine ServiceDesk Plus specializes in helpdesk and knowledge management with strong workflows, appealing to enterprises aiming to scale best practices. read more →
Business Goals
NinjaOne helps acquire new customers and enhance relationships, focusing on market share growth and efficiency enhancement. read more →
ManageEngine ServiceDesk Plus supports scaling best practices and improving internal communications, contributing to ROI enhancement. read more →
Core Features
Notable for security features and seamless migration, NinjaOne provides comprehensive integration and custom reporting tools. read more →
ManageEngine offers robust custom reports, data importability, and compliance features, important for enterprises with diverse needs. read more →
Vendor Support
NinjaOne's all-around support includes training, phone, email, and chat, with a strong emphasis on 24/7 availability. read more →
ManageEngine ServiceDesk Plus offers extensive support, favoring phone and email communication with round-the-clock availability. read more →
Segments and Industries
Primarily serving large enterprises in IT and Security, NinjaOne suits those requiring strong integration and security. read more →
ManageEngine caters broadly to enterprises and mid-markets in diverse sectors like non-profits and banking, needing comprehensive helpdesk solutions. read more →
Operational Alignment
NinjaOne aligns with large-scale operations in IT, focusing on integration and customer feedback. read more →
ManageEngine aligns well with enterprises needing thorough helpdesk management and cross-departmental knowledge sharing. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
How does NinjaOne (formerly NinjaRMM) facilitate Helpdesk Management?
How does NinjaOne (formerly NinjaRMM) address your Training & Onboarding Challenges?
What solutions does NinjaOne (formerly NinjaRMM) provide for Workflow Management?
ManageEngine ServiceDesk Plus in Action: Unique Use Cases
How can ManageEngine ServiceDesk Plus enhance your Knowledge Management process?
How can ManageEngine ServiceDesk Plus optimize your Communication Management Workflow?
Alternatives
Integrations
Few ManageEngine ServiceDesk Plus Integrations
News
Latest NinjaOne (formerly NinjaRMM) News
Three NinjaOne Leaders Named to CRNs 2025 Women of the Channel List
Three NinjaOne leaders have been named to CRNs 2025 Women of the Channel list. This recognition highlights their contributions to the IT channel, including advancing NinjaOnes global partner program and supporting channel partner growth. The award underscores NinjaOnes commitment to leadership and innovation in IT management and security.
Latest ManageEngine ServiceDesk Plus News
Zoho CRM for Everyone - No More Missed Customers
Zoho has launched "Zoho CRM for Everyone," a major update to its CRM platform. This initiative enables all teams involved in the customer journeysuch as legal, consulting, advocacy, and onboardingto collaborate within the CRM. The update aims to eliminate missed customer opportunities by unifying workflows and reducing reliance on separate tools.
