Overview: NinjaOne (formerly NinjaRMM) and ManageEngine ServiceDesk Plus as Help Desk Category solutions.
NinjaOne thrives in customer relationship management with a strong focus on security, integration, and large enterprise solutions mainly in the IT and services sectors. ManageEngine ServiceDesk Plus excels in helpdesk management and knowledge sharing, catering widely to enterprises, especially in the non-profit and banking industries. With robust capabilities, both products offer comprehensive support while targeting different operational needs, from sales and contract management to scaling best practices and improving ROI.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
NinjaOne (formerly NinjaRMM) and ManageEngine ServiceDesk Plus: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
NinjaOne offers extensive helpdesk management, contract and sales document management. It caters primarily to large enterprise users focusing on improving customer relationships. read more →
ManageEngine ServiceDesk Plus specializes in helpdesk and knowledge management with strong workflows, appealing to enterprises aiming to scale best practices. read more →
Business Goals
NinjaOne helps acquire new customers and enhance relationships, focusing on market share growth and efficiency enhancement. read more →
ManageEngine ServiceDesk Plus supports scaling best practices and improving internal communications, contributing to ROI enhancement. read more →
Core Features
Notable for security features and seamless migration, NinjaOne provides comprehensive integration and custom reporting tools. read more →
ManageEngine offers robust custom reports, data importability, and compliance features, important for enterprises with diverse needs. read more →
Vendor Support
NinjaOne's all-around support includes training, phone, email, and chat, with a strong emphasis on 24/7 availability. read more →
ManageEngine ServiceDesk Plus offers extensive support, favoring phone and email communication with round-the-clock availability. read more →
Segments and Industries
Primarily serving large enterprises in IT and Security, NinjaOne suits those requiring strong integration and security. read more →
ManageEngine caters broadly to enterprises and mid-markets in diverse sectors like non-profits and banking, needing comprehensive helpdesk solutions. read more →
Operational Alignment
NinjaOne aligns with large-scale operations in IT, focusing on integration and customer feedback. read more →
ManageEngine aligns well with enterprises needing thorough helpdesk management and cross-departmental knowledge sharing. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
What benefits does NinjaOne (formerly NinjaRMM) offer for Helpdesk Management?
How does NinjaOne (formerly NinjaRMM) facilitate Training & Onboarding?
What benefits does NinjaOne (formerly NinjaRMM) offer for Workflow Management?
ManageEngine ServiceDesk Plus in Action: Unique Use Cases
What Are the key features of ManageEngine ServiceDesk Plus for Knowledge Management?
How efficiently Does ManageEngine ServiceDesk Plus manage your Communication Management?
Alternatives
News
Latest NinjaOne (formerly NinjaRMM) News
NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level
NinjaOne has achieved FedRAMP Authorization at the Moderate Impact Level for its automated endpoint management platform, NinjaOne for Government. This authorization enhances its credibility as a secure solution for U.S. government agencies, offering features like automated patch management, vulnerability remediation, and policy enforcement. The platform supports compliance with Federal mandates and is designed for efficient deployment and management across various devices.
Latest ManageEngine ServiceDesk Plus News
ManageEngine strengthens its unified security platform with reengineered detection
ManageEngine has enhanced its Log360 SIEM solution with reengineered threat detection capabilities. The update introduces over 1,500 prebuilt detection rules aligned with the MITRE ATT&CK framework, reducing false positives and improving SOC efficiency. The new features include a centralized detection console and multi-tier architecture, validated by ECSO 911's significant reduction in false alerts.
