Comparison Summary
This comparison report of CRMdesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 3012 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CRMdesk and ManageEngine ServiceDesk Plus
CRMdesk, ManageEngine ServiceDesk Plus, osTicket, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CRMdesk covers Helpdesk Management with Social Media, Knowledge Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Great system! Makes my job easier. Thanks and keep up the good work, this is by far the best system I have used. " - Kevin O
"By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. " - Karel Martens
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
CRMdesk: Online Customer Support - Web Based Help Desk ...
Service desk software to supercharge IT help desk
Age
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
29
43
Total Goals
(we found evidences for)
3
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
