NetResults Tracker Overview
This is a summary of the comprehensive capabilities and benefits of NetResults Tracker based on over 703 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if NetResults Tracker is right for your needs? Our Cuspera AI engine can evaluate how NetResults Tracker fits your specific business needs, industry, and context. Get your personalized assessment report today.
NetResults Tracker supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Contact List Management
- Workflow Management
- Engaging And Following Up
NetResults Tracker can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Improve Visibility, and Acquire Customers. It can help manage these activities if you use Chat Offline and On Premises for these needs. As a solution, NetResults Tracker's capabilities include Ticketing, Recording, Alerts: Popups & Notifications, etc.
NetResults Tracker was founded in 1996. Computer Software Vertical is its biggest customer base.
Reviews
"...Has all of the features needed to deliver professional help desk support services...." Peer review by Robert Proia
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well NetResults Tracker solved their business needs. Cuspera uses 703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using NetResults Tracker.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Contact List Management , as the business use cases that they have been most satisfied while using NetResults Tracker.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.97/5 ★ |
"...Has all of the features needed to deliver professional help desk support services...." Peer review by Robert Proia |
| Knowledge Management with Chat |
4.94/5 ★ |
"...For change management, issue tracking, bug tracking, knowledge base, support, & help desk...." NetResults Tracker: Web-based Collaboration Software for Bug Tracking, Issue Tracking, Change Management, Knowledge Base, Automated Support Portal, and Help Desk |
| sharing knowledge |
3.40/5 ★ |
"...Communication Capturing discussions and sharing knowledge...." NetResults Tracker: Web-based Collaboration Software for Bug Tracking, Issue Tracking, Change Management, Knowledge Base, Automated Support Portal, and Help Desk |
| Contact List Management with Offline and On Premises |
4.90/5 ★ |
"...Phaseware manages and provides a central database of customer records and contact information that all staff may access 24/7, from any location...." Peer review by Teresa L., Dir. Operations |
| contacts history |
4.67/5 ★ |
"...Phaseware manages and provides a central database of customer records and contact information that all staff may access 24/7, from any location...." Peer review by Teresa L., Dir. Operations |
| tracking contacts |
3.42/5 ★ |
"...Very flexible tracking of contacts, contracts and time...." Peer review by Bob Brink |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.97/5 ★ |
"...Has all of the features needed to deliver professional help desk support services...." Peer review by Robert Proia |
|
| Knowledge Management with Chat |
4.94/5 ★ |
"...For change management, issue tracking, bug tracking, knowledge base, support, & help desk...." NetResults Tracker: Web-based Collaboration Software for Bug Tracking, Issue Tracking, Change Management, Knowledge Base, Automated Support Portal, and Help Desk |
|
| sharing knowledge |
4.94/5 ★ |
| Contact List Management with Offline and On Premises |
4.90/5 ★ |
"...Phaseware manages and provides a central database of customer records and contact information that all staff may access 24/7, from any location...." Peer review by Teresa L., Dir. Operations |
|
| contacts history |
4.90/5 ★ |
| tracking contacts |
4.90/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 703 insights from peers and experts to help you assess how these NetResults Tracker use cases fit your business needs.
Frequently Asked Questions(FAQ)
for NetResults Tracker
What is NetResults Tracker used for?
What are the top features of NetResults Tracker?
Who uses NetResults Tracker?
What are NetResults Tracker alternatives?
Where is NetResults Tracker located?
Popular Business Setting
for NetResults Tracker
Top Industries
- Computer Software
- Financial Services
- Manufacturing
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used NetResults Tracker to Enhance customer relationships and Improve efficiency
NetResults Tracker Alternatives
Peer and Expert Opinion on Features
for NetResults Tracker
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (29) |
| Recording | Read Reviews (23) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (29) |
| Recording | Read Reviews (23) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for NetResults Tracker
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (97) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (97) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (24) |
| Chat Support | Read Reviews (28) |
| Email Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (185) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (24) |
| Chat Support | Read Reviews (28) |
| Email Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (185) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (67) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (67) |
Software Failure Risk Guidance
?for NetResults Tracker
Overall Risk Meter
Top Failure Risks for NetResults Tracker
Vendor Profile Details
HQ Location
1738 Wynkoop Street, Suite 201, Denver, CO 80202
Employees
11-50
Social
Financials
PRIVATE
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