Amelia Overview
This is a summary of the comprehensive capabilities and benefits of Amelia based on over 391 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Amelia, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Amelia is right for your needs? Our Cuspera AI engine can evaluate how Amelia fits your specific business needs, industry, and context. Get your personalized assessment report today.
Amelia supports business activities such as:
- Engagement Management
- Helpdesk Management
- Measuring Customer Satisfaction
- Knowledge Management
- Customer Case Management
Amelia can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Improve ROI, Grow Market Share, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Amelia's capabilities include Personalization, and Bot.
Amelia Telecommunications Vertical is its biggest customer base.
Reviews
"...Following this she will engage with the company s very large community of Spanish-speaking employees...." Case Study Global Telecom Provider
Cuspera Reviews
172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Amelia.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Amelia.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.75/5 ★ |
"...Following this she will engage with the company s very large community of Spanish-speaking employees...." Case Study Global Telecom Provider |
engaging and following up |
4.59/5 ★ |
"...An advanced cognitive agent like Amelia can help you retain, engage and upsell to current customers, and keep customer satisfaction high...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications |
Helpdesk Management with Phone Calls |
3.95/5 ★ |
"...In 2017, Telef nica sought to introduce digital voice agents into its call centers with two main objectives: Drive customer experience and optimize costs...." Case Study Telefónica |
Measuring Customer Satisfaction with Phone Calls |
4.39/5 ★ |
"...She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity...." Teens Unite to Make Sense of Brexit using Artificial Intelligence |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.75/5 ★ |
"...Following this she will engage with the company s very large community of Spanish-speaking employees...." Case Study Global Telecom Provider |
|
engaging and following up |
4.75/5 ★ |
Helpdesk Management with Phone Calls |
3.95/5 ★ |
"...In 2017, Telef nica sought to introduce digital voice agents into its call centers with two main objectives: Drive customer experience and optimize costs...." Case Study Telefónica |
|
Measuring Customer Satisfaction with Phone Calls |
4.39/5 ★ |
"...She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity...." Teens Unite to Make Sense of Brexit using Artificial Intelligence |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 391 insights from peers and experts to help you assess how these Amelia use cases fit your Chatbot needs.
Popular Business Setting
for Amelia
Top Industries
- Telecommunications
- Banking
Popular in
Peer and Expert Opinion on Features
for Amelia
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (10) |
bot | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (10) |
bot | Read Reviews (5) |
IT and Other Capabilities
for Amelia
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (12) |
Data Import | Read Reviews (9) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (12) |
Data Import | Read Reviews (9) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (94) |
Chat Support | Read Reviews (13) |
Email Support | Read Reviews (5) |
Phone Support | Read Reviews (5) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (94) |
Chat Support | Read Reviews (13) |
Email Support | Read Reviews (5) |
Phone Support | Read Reviews (5) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (60) |
Analytics | Read Reviews (22) |
Custom Reports | Read Reviews (33) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (60) |
Analytics | Read Reviews (22) |
Custom Reports | Read Reviews (33) |
Software Failure Risk Guidance
?for Amelia
Overall Risk Meter
Top Failure Risks for Amelia
Vendor Profile Details
Company Name
Amelia
Company Website
https://amelia.ai/HQ Location
New York, NY
Employees
1001-5000
Social
Financials
PRIVATE