Amelia Overview
Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.
Amelia Use-Cases and Business Priorities: Customer Satisfaction Data
Amelia works with different mediums / channels such as Phone Calls.
Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...For example, IPsoft s market-leading digital colleague Amelia allows businesses to iterate user engagements instantly and at scale, be it to drive new efficiencies, improve the customer experience or comply with ever-evolving regulatory environments...." Your AI Systems Must Evolve Along with Your Business
"..., Amelia offers many advantages over chat bots or even human-powered call centers...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications
"...She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity...." Teens Unite to Make Sense of Brexit using Artificial Intelligence
Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amelia
Top Industries
- Telecommunications
- Banking
Popular in
Amelia is popular in Telecommunications, and Banking, and is widely used by
Amelia Customer wins, Customer success stories, Case studies
What Are the key features of Amelia for Engagement Management?
What makes Amelia ideal for Helpdesk Management?
Why is Amelia the best choice for Measuring Customer Satisfaction?
What benefits does Amelia offer for Knowledge Management?
172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Red Lobster - Restaurant - Very Large
Red Lobster Partners With SoundHound AI To Power Phone Ordering Across All Locations - SoundHound
Parkopedia - Automotive Services - Medium
SoundHound adds voice AI to Parkopedia - SoundHound
MUSC Health - Healthcare - Very Large
MUSC Health expands use of SoundHound's AI agent platform to retail and ...
The Amelia Story
Peers used Amelia for engagement management and helpdesk management
Amelia Competitors
Amelia Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
Software Failure Risk Guidance
?for Amelia
Overall Risk Meter
Top Failure Risks for Amelia
SoundHound AI Inc News
SoundHound AI Completes LivePerson Acquisition, Expands AI Reach
SoundHound AI completed its acquisition of LivePerson, enhancing its AI capabilities by integrating LivePerson's digital messaging infrastructure. This acquisition expands SoundHound's customer base to include 25 Fortune 100 companies and strengthens its technology stack with over 750 patents. The combined entity aims to deliver comprehensive customer engagement solutions across various channels, positioning itself as a leader in omnichannel conversational AI.
SoundHound AI and Perplexity Partner to Bring Online LLMs to Next Gen Voice Assistants Across Cars and IoT Devices - SoundHound
SoundHound AI has partnered with Perplexity AI to integrate Perplexity's online LLM capabilities into SoundHound Chat AI. This integration enhances the voice assistant's ability to respond to complex, real-time web-based queries, expanding its functionality across automotive and IoT devices.
SoundHound AI Named a Leader in the 2026 Gartner® Magic
SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms, highlighting its strong vision and execution capabilities. The company's Amelia 7 platform is praised for its voice-native design and ability to handle complex tasks. SoundHound's OASYS platform further enhances its offerings by autonomously managing conversational agents, driving significant value across various industries.
SoundHound AI Named a Leader in the 2026 Gartner® Magic QuadrantTM for ...
SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This accolade highlights SoundHound's strong market position and innovative capabilities, particularly its Amelia 7 platform, which is praised for its voice-native design and ability to execute complex tasks. The company has expanded its market presence through strategic acquisitions, enhancing its enterprise-ready conversational AI ecosystem.
SoundHound AI Inc Profile
Company Name
Company Website
https://www.soundhound.com/HQ Location
Santa Clara, California
Employees
101-250
Social
Financials
PRIVATE
