Amelia Overview

Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.

Other use cases:

  • Knowledge Management
  • Customer Case Management
  • Conversion Management
  • Campaign Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Digital Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
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Amelia Use-Cases and Business Priorities: Customer Satisfaction Data

Amelia works with different mediums / channels such as Phone Calls.

Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.

Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Amelia

Top Industries

  • Telecommunications
  • Banking

Popular in

Amelia is popular in Telecommunications, and Banking, and is widely used by

Amelia Customer wins, Customer success stories, Case studies

How efficiently Does Amelia manage your Engagement Management?

How efficiently Does Amelia manage your Helpdesk Management?

How efficiently Does Amelia manage your Measuring Customer Satisfaction?

What benefits does Amelia offer for Knowledge Management?

172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

Tech deals : Supio , VicOne , SoundHound AI , Avo , Render Networks

Red Lobster has partnered with SoundHound AI to implement an AI-powered phone ordering system across all its locations. This initiative aims to enhance the guest experience and support in-restaurant ...teams by ensuring restaurants never miss a call and can handle multiple orders simultaneously. The technology focuses on seamless order placement and instant responses to common guest inquiries, improving overall customer satisfaction.

Read on →
 

SoundHound AI Announces Three Major Global Automotive Brands Have ...

SoundHound AI has deployed its advanced SoundHound Chat AI Automotive voice assistant in vehicles from three major global automotive brands across North America. This integration enhances in-car expe...riences with AI-driven conversational capabilities, supporting tasks like navigation, trip planning, and voice-controlled commerce.

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Peter Piper Pizza Rolls Out Voice AI Phone Ordering, Powered by SoundHound AI - SoundHound

Peter Piper Pizza has integrated SoundHound's voice AI technology to enhance phone ordering across its locations in Arizona and Albuquerque, NM. This system allows guests to place orders using natura...l speech, improving efficiency and freeing staff to focus on hospitality. The AI can handle multiple calls and answer common inquiries, streamlining the customer experience.

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Allina Health - Hospital & Health Care

Allina Health used the Amelia Platform from SoundHound AI to launch an AI agent called Alli. Rising call volume strained their Customer Experience Center and risked care standards. The AI agent reduc...ed friction and improved service levels for patients. Patients can now engage on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.

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The Amelia Story

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Peers used Amelia for engagement management and helpdesk management

Amelia Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)

Software Failure Risk Guidance

?

for Amelia

Overall Risk Meter

Low Medium High

Top Failure Risks for Amelia

SoundHound AI Inc News

Partnership

SoundHound AI Integrates With OpenTable to Introduce In-Vehicle Reservations Using Voice AI - Yahoo Finance

SoundHound AI has partnered with OpenTable to introduce a voice-activated in-vehicle reservations system. This integration allows drivers to book restaurant reservations hands-free through their car's infotainment system, leveraging OpenTable's network of over 60,000 restaurants. The feature enhances SoundHound's in-car voice commerce capabilities and is set to be showcased at CES 2026.

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Awards

SoundHound AI (SOUN) Is Up 9.1% After IDC Names Amelia 7 a Conversational AI Leader What's Changed

SoundHound AI's Amelia 7 platform was recognized as a leader in IDC MarketScapes 2025 assessment for conversational AI platforms. This acknowledgment highlights SoundHound's advanced conversational capabilities and strengthens its market presence. The recognition is expected to support SoundHound's competitive outlook, although the company continues to face challenges with profitability and net losses.

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M&A

SoundHound AI (SOUN): Evaluating Valuation Following Acquisition of ...

SoundHound AI plans to acquire Interactions Corporation, a move expected to expand its enterprise reach and enhance its position in AI platforms. This acquisition aligns with SoundHound's strategy to cross-sell and up-sell, despite ongoing financial challenges. The company has shown strong revenue growth and formed significant partnerships in various sectors.

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M&A

SoundHound AI Executes Expansion Playbook Again With Interactions Deal

SoundHound AI has agreed to acquire Interactions Corporation, an AI company specializing in customer service, for up to $85 million. This acquisition is part of SoundHound's expansion strategy, enhancing its AI capabilities and offering cross-sell opportunities with Interactions' global enterprise clients. The deal is expected to strengthen SoundHound's financial profile and support its goal of achieving profitability by late 2025.

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SoundHound AI Inc Profile

Company Name

SoundHound AI Inc

Company Website

https://www.soundhound.com/

HQ Location

Santa Clara, California

Employees

101-250

Social

Linkedin

Financials

PRIVATE