Amelia Overview
Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.
Amelia Use-Cases and Business Priorities: Customer Satisfaction Data
Amelia works with different mediums / channels such as Phone Calls.
Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...How BNP Paribas Securities Services Reimagined Customer Engagements With Amelia | Amelia...." Case Study BNP Paribas
"...The first started off as a pretty standard internal helpdesk situation, where an employee had a question about vacation benefits...." Event Report: IPsoft Digital Workforce Summit 2018
"...She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity...." Teens Unite to Make Sense of Brexit using Artificial Intelligence
Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amelia
Top Industries
- Telecommunications
- Banking
Popular in
Amelia is popular in Telecommunications, and Banking, and is widely used by
Amelia Customer wins, Customer success stories, Case studies
What makes Amelia ideal for Engagement Management?
How does Amelia facilitate Helpdesk Management?
How does Amelia address your Measuring Customer Satisfaction Challenges?
How efficiently Does Amelia manage your Knowledge Management?
172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
The Amelia Story
Peers used Amelia for engagement management and helpdesk management
Amelia Competitors
Amelia Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
Software Failure Risk Guidance
?for Amelia
Overall Risk Meter
Top Failure Risks for Amelia
SoundHound AI Inc News
SoundHound AI Named a Leader in the 2026 Gartner® Magic QuadrantTM for ...
SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This accolade highlights SoundHound's strong market position and innovative capabilities, particularly its Amelia 7 platform, which is praised for its voice-native design and ability to execute complex tasks. The company has expanded its market presence through strategic acquisitions, enhancing its enterprise-ready conversational AI ecosystem.
SoundHound AI Named a Leader in Gartner Magic Quadrant for ...
SoundHound AI has been recognized as a Leader in Gartner's Magic Quadrant for Conversational AI Platforms, highlighting its advanced technology and enterprise impact. The company's Amelia 7 platform and OASYS system are noted for their innovative capabilities, processing billions of interactions annually across various industries.
SoundHound AI (SOUN) Plans LivePerson Deal And Launches OASYS For ...
SoundHound AI plans to acquire LivePerson, a customer engagement company, and has launched OASYS, an AI platform for automating customer interactions. These moves aim to expand SoundHound's enterprise reach and enhance its product offerings. The acquisition adds messaging capabilities to SoundHound's voice tools, potentially increasing cross-selling opportunities and addressing high servicing costs.
SoundHound AI Wins 2026 AI Breakthrough Award
SoundHound AI has been awarded the 'Overall Agentic AI Company of the Year' at the 2026 AI Breakthrough Awards. The recognition highlights SoundHound's OASYS platform, which autonomously manages conversational agents, reducing manual updates and enhancing enterprise deployments across various industries.
SoundHound AI Inc Profile
Company Name
Company Website
https://www.soundhound.com/HQ Location
Santa Clara, California
Employees
101-250
Social
Financials
PRIVATE
