Amelia Overview

This is a summary of the comprehensive capabilities and benefits of Amelia based on over 391 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Amelia, AnswerDash, HubSpot Service Hub, freshdesk, Comm100, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Amelia is right for your needs? Our Cuspera AI engine can evaluate how Amelia fits your specific business needs, industry, and context. Get your personalized assessment report today.

Amelia supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Knowledge Management
  • Customer Case Management

Amelia can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Improve ROI, Grow Market Share, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Amelia's capabilities include Personalization, and Bot.

Amelia Telecommunications Vertical is its biggest customer base.

Reviews

"...An advanced cognitive agent like Amelia can help you retain, engage and upsell to current customers, and keep customer satisfaction high...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications

Cuspera Reviews

172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Amelia.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Amelia.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.75/5

Read Reviews (24)

"...An advanced cognitive agent like Amelia can help you retain, engage and upsell to current customers, and keep customer satisfaction high...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications
engaging and following up

4.59/5

Read Reviews (11)

"...Amelia is marketed as a digital employee that connects an organization s data, systems and customer engagement channels to deliver high performance throughout the value chain ...."
Helpdesk Management with Phone Calls

3.95/5

Read Reviews (7)

"...We expect adoption of technologies like 1Desk and Amelia to accelerate as the benefits of IT support desk optimization continue to be realized...." How AI Completely Reinvents Internal IT Support
Measuring Customer Satisfaction with Phone Calls

4.39/5

Read Reviews (6)

"...Moreover, Amelia s customer satisfaction levels have risen each week since the initial rollout and have now reached 88.06%...." Case Study Online Gaming Company
PEER EXPERIENCES
Engagement Management

4.75/5

Read Reviews (24)

"...An advanced cognitive agent like Amelia can help you retain, engage and upsell to current customers, and keep customer satisfaction high...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications
engaging and following up

4.75/5

Read Reviews (11)

Helpdesk Management with Phone Calls

3.95/5

Read Reviews (7)

"...We expect adoption of technologies like 1Desk and Amelia to accelerate as the benefits of IT support desk optimization continue to be realized...." How AI Completely Reinvents Internal IT Support
Measuring Customer Satisfaction with Phone Calls

4.39/5

Read Reviews (6)

"...Moreover, Amelia s customer satisfaction levels have risen each week since the initial rollout and have now reached 88.06%...." Case Study Online Gaming Company

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 391 insights from peers and experts to help you assess how these Amelia use cases fit your Chatbot needs.

Case Studies

COMPANY CASE STUDIES
Case Study Enfield

Learn how Enfield used Amelia

Read More
Case Study Largest telecommunications companies

A Major Telco Reinvents Its Retail Business with Amelia

Read More
Case Study Largest mutual life insurance companies

Learn how Largest mutual life insurance companies used Amelia

Read More

Popular Business Setting

for Amelia

Top Industries

  • Telecommunications
  • Banking

Popular in

Peers used Amelia to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Amelia

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.43/5

Read Reviews (10)
bot

3.82/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

3.43/5

Read Reviews (10)
bot

3.82/5

Read Reviews (5)

IT and Other Capabilities

for Amelia

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.96/5

Read Reviews (12)
Data Import

2.98/5

Read Reviews (9)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.96/5

Read Reviews (12)
Data Import

2.98/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.17/5

Read Reviews (94)
Chat Support

3.92/5

Read Reviews (13)
Email Support

3.78/5

Read Reviews (5)
Phone Support

3.77/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.17/5

Read Reviews (94)
Chat Support

3.92/5

Read Reviews (13)
Email Support

3.78/5

Read Reviews (5)
Phone Support

3.77/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.09/5

Read Reviews (60)
Analytics

4.02/5

Read Reviews (22)
Custom Reports

3.64/5

Read Reviews (33)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.09/5

Read Reviews (60)
Analytics

4.02/5

Read Reviews (22)
Custom Reports

3.64/5

Read Reviews (33)

Software Failure Risk Guidance

?

for Amelia

Overall Risk Meter

Low Medium High

Top Failure Risks for Amelia

Vendor Profile Details

Company Name

Amelia

Company Website

https://amelia.ai/

HQ Location

New York, NY

Employees

1001-5000

Social

Financials

PRIVATE