Amelia Overview

Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.

Other use cases:

  • Knowledge Management
  • Customer Case Management
  • Conversion Management
  • Campaign Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Digital Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
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Amelia Use-Cases and Business Priorities: Customer Satisfaction Data

Amelia works with different mediums / channels such as Phone Calls.

Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.

Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Amelia

Top Industries

  • Telecommunications
  • Banking

Popular in

Amelia is popular in Telecommunications, and Banking, and is widely used by

Amelia Customer wins, Customer success stories, Case studies

How does Amelia address your Engagement Management Challenges?

What solutions does Amelia provide for Helpdesk Management?

What Are the key features of Amelia for Measuring Customer Satisfaction?

What solutions does Amelia provide for Knowledge Management?

172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

Qulitas Enhances Claims Resolution with SoundHound AI Agent Platform ...

Qulitas, a Mexican auto insurer, has expanded its partnership with SoundHound AI by deploying SoundHound's agentic AI platform. This upgrade enhances customer service by improving call containment an...d resolution efficiency. The AI platform now supports 100,000 monthly calls, handling a majority of customer requests and allowing human agents to focus on complex interactions. This partnership highlights the growing demand for conversational AI in the insurance sector.

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Qulitas Scales Agentic AI for End-to-End Claims Resolution With SoundHound AIs AI Agent Platform

Qulitas, a leading Mexican auto insurer, has expanded its use of SoundHound AI's agentic AI platform to enhance end-to-end claims resolution. This deployment has increased call handling by 150% since... 2022, allowing AI to manage routine inquiries and freeing human agents for complex cases. The partnership highlights the growing demand for advanced conversational AI in the insurance sector.

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SoundHound AI powers Peet's employee AI at U.S. stores

Peet's Coffee is deploying SoundHound AI technology to enhance employee interactions at its U.S. stores.

Read on →

Allina Health - Hospital & Health Care - Large

Allina Health used the Amelia Platform from SoundHound AI to handle rising call volumes in its Customer Experience Center. The healthcare provider needed a better way to serve patients as traditional... solutions could not keep up. Allina Health launched an AI agent called Alli to reduce friction and improve service. Alli helped patients engage more easily and improved service levels. The case study shares quantifiable results from Alli’s first 120 days.

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Allina Health - Hospital & Health Care

Allina Health used the Amelia Platform from SoundHound AI to launch an AI agent called Alli. Rising call volume strained their Customer Experience Center and risked care standards. The AI agent reduc...ed friction and improved service levels for patients. Patients can now engage on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.

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The Amelia Story

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Peers used Amelia for engagement management and helpdesk management

Amelia Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)

Software Failure Risk Guidance

?

for Amelia

Overall Risk Meter

Low Medium High

Top Failure Risks for Amelia

SoundHound AI Inc News

Executive

SoundHound AI (SOUN) Climbs 13.9% After Record Low

SoundHound AI's stock surged 13.9% after hitting a record low, driven by market optimism. The company announced co-founder James Hom as interim CFO following Nitesh Sharan's resignation. A search for a permanent CFO is underway.

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Awards

SoundHound AI Named Leader in The Aragon Research ...

SoundHound AI has been recognized as a leader in the Aragon Research Globe for Agent Platforms 2026. The company's advanced conversational AI platform, featuring the Agentic+ architecture, enables enterprises to deploy AI agents that automate complex workflows and interactions across industries. This recognition highlights SoundHound's innovation in voice and conversational AI technology.

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Partnership

SoundHound AI Partnerships Test Real World Revenue Potential Across Sectors

SoundHound AI is expanding its voice AI technology through strategic partnerships and deployments. The company is rolling out its platform in Peet's Coffee stores and forming an enterprise alliance with Experis to integrate its AI services across various industries. Additionally, SoundHound introduced a multimodal, multilingual AI platform at NVIDIA GTC 2026, targeting automotive OEMs for edge-based interactions. These initiatives aim to broaden SoundHound's market presence and diversify its revenue streams.

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Partnership

SoundHound AI Expands Real-World Footprint with Peet's Coffee

SoundHound AI has partnered with Peet's Coffee to deploy its Employee Assist voice AI platform, BaristAI, across all U.S. retail locations. This integration aims to enhance efficiency and customer experience by providing baristas with instant, hands-free access to information via headset or tablet. The partnership highlights the growing role of voice AI in retail operations.

Read more →

SoundHound AI Inc Profile

Company Name

SoundHound AI Inc

Company Website

https://www.soundhound.com/

HQ Location

Santa Clara, California

Employees

101-250

Social

Linkedin

Financials

PRIVATE