Customer stories

Product Business Settings

Comm100 Live Chat is popular in Information Technology And Services, Financial Services, and Education industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Live Chat
Customer Data Platform
Marketing Automation

Comm100 Live Chat Product Overview

Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

How satisfied the customers are with Comm100 Live Chat use-cases

Reviews

"...We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction...." Peer review by Mark G., President, Computer Software

Comm100 Live Chat Customer Insights, Testimonials and Case Studies

How does Comm100 Live Chat address your Helpdesk Management Challenges?

How does Comm100 Live Chat address your Engagement Management Challenges?

What solutions does Comm100 Live Chat provide for Collaboration?

How can Comm100 Live Chat enhance your Communication Management process?

What makes Comm100 Live Chat ideal for Measuring Customer Satisfaction?

What is Comm100 Live Chat?

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

What is Comm100 Live Chat used for?

Comm100 Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Engagement Management and Collaboration .

What are the top features of Comm100 Live Chat?

Personalization, Dashboard and Ticketing are some of the top features of Comm100 Live Chat.

Who uses Comm100 Live Chat?

Comm100 Live Chat is used by Information Technology And Services, Financial Services and Education among other industries.

What are Comm100 Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Comm100 Live Chat.

11 buyers and buying teams have used Cuspera to assess how well Comm100 Live Chat solved their Live Chat needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Thompson Rivers University - Education - Large

Comm100 Live Chat and Chatbot helped Thompson Rivers University support over 25,000 students across five departments. The university achieved a 4.28 CSAT score and reduced wait times to 25 seconds. 8...3% of chats are now handled by the chatbot, providing 24/7 support. Comm100 enabled TRU to meet digital expectations and improve student engagement. The solution was easy to implement without technical skills.

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Global Affairs Canada - Government Administration

Comm100 helped Global Affairs Canada improve customer satisfaction. The agency used Comm100's platform to support digital communication. The solution made it easier for citizens to get help. Customer... satisfaction increased after using Comm100. The platform provided secure and efficient service for government needs.

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Motor City Community Credit Union - Banking

Comm100 helped Motor City Community Credit Union improve customer support. The credit union used Comm100's platform to connect with members in real time. They offered live chat and other digital supp...ort tools. This made it easier for members to get help quickly. The solution focused on secure and efficient service for banking customers.

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McMaster Uni - Higher Education

Comm100 Live Chat and AI helped McMaster Uni improve IT support. The university used live chat to connect with students, faculty, and staff in real time. AI features automated many support tasks. Thi...s made support faster and more efficient. The solution helped McMaster Uni deliver better service to its campus community.

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ITSM - Consumer Services - Large

Comm100 AI Live Chat helped ITSM cut average wait times from 3m:52s to 1m:36s and boost CSAT from 74.6% to 79.4%. ITSM switched from LivePerson to Comm100 to support 3,000-3,500 daily chats for globa...l gaming brands. Comm100 delivered advanced routing, multilingual support, and custom integrations for ITSM's complex needs. Dedicated migration support and global server infrastructure ensured zero downtime and fast, reliable chat worldwide. ITSM now handles over 1.4 million chats a year with improved efficiency and customer satisfaction.

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University of Canberra - Higher Education

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

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Comm100 Live Chat Explainer

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Peers used Comm100 Live Chat for helpdesk management and engagement management

Comm100 Live Chat Competitors

Comm100 Live Chat Features

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  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)

Comm100 Live Chat Integrations

Comm100 Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.43/5 ★

Read Reviews (67)
Data Export

4.21/5 ★

Read Reviews (17)

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Comm100 Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100 Live Chat

Comm100 Network Corporation News

Product
 

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A
 

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Partnership
 

UNIwise & Comm100 Partner to Enhance Higher Ed Assessment Support

Comm100 and UNIwise have formed a two-year partnership to enhance digital assessment support in higher education. UNIwise will integrate Comm100s live chat solution into its WISEflow platform, improving student engagement and support during exams. This collaboration aims to elevate the assessment experience across European institutions, with successful implementations already at three universities.

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Product
 

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

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Financials

PRIVATE