Gmelius Overview

This is a summary of the comprehensive capabilities and benefits of Gmelius based on over 945 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Gmelius, Hiver, Helprace, GrooveHQ, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Gmelius is right for your needs? Our Cuspera AI engine can evaluate how Gmelius fits your specific business needs, industry, and context. Get your personalized assessment report today.

Gmelius supports business activities such as:

  • Communication Management
  • Engaging And Following Up
  • Collaboration
  • Helpdesk Management
  • Workflow Management

Gmelius can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Increase Sales & Revenue, Grow Market Share, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Gmelius's capabilities include Templates, Personalization, Alerts: Popups & Notifications, etc.

Gmelius Marketing and Advertising Vertical is its biggest customer base.

Reviews

"...Everything I need to track and run email campaigns from within my inbox...." Peer review by Mark D, Learning Innovation Associate - Leader of Pedagogy

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Gmelius solved their Help Desk needs. Cuspera uses 945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Gmelius.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve ROI
  • Improve Visibility
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Communication Management , Engaging And Following Up , Collaboration , as the business use cases that they have been most satisfied while using Gmelius.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Communication Management with E-Mail

4.73/5 ★

Read Reviews (135)

"...Everything I need to track and run email campaigns from within my inbox...."
tracking & monitoring communications

4.87/5 ★

Read Reviews (82)

"...This is useful for me since I need to train and monitor new staff email lingo and styles...."
sending & publishing communications

4.44/5 ★

Read Reviews (50)

"...To see how Gmelius works, send a message through Gmelius...."
Engaging And Following Up with E-Mail

4.75/5 ★

Read Reviews (67)

"...Email followup, often I need a response from someone by a certain day and this makes followup easy...."
Collaboration with E-Mail

4.84/5 ★

Read Reviews (41)

"...Create a Collaborative Sales Culture ..." 5 Steps to Building a Successful B2B Sales Team
PEER EXPERIENCES
Communication Management with E-Mail

4.73/5 ★

Read Reviews (135)

"...Everything I need to track and run email campaigns from within my inbox...." Peer review by Mark D, Learning Innovation Associate - Leader of Pedagogy
tracking & monitoring communications

4.73/5 ★

Read Reviews (82)

sending & publishing communications

4.73/5 ★

Read Reviews (50)

Engaging And Following Up with E-Mail

4.75/5 ★

Read Reviews (67)

"...Email followup, often I need a response from someone by a certain day and this makes followup easy...." Peer review by User
Collaboration with E-Mail

4.84/5 ★

Read Reviews (41)

"...Create a Collaborative Sales Culture ..." 5 Steps to Building a Successful B2B Sales Team

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 945 insights from peers and experts to help you assess how these Gmelius use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Gmelius

What is Gmelius used for?

Gmelius is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Engaging And Following Up and Collaboration .

What are the top features of Gmelius?

Templates, Personalization and Alerts: popups & Notifications are some of the top features of Gmelius.

Who uses Gmelius?

Gmelius is used by Marketing And Advertising, Internet and Management Consulting among other industries.

What are Gmelius alternatives?

Hiver, Helprace, GrooveHQ and Service Creatio are popular alternatives for Gmelius.

Where is Gmelius located?

Gmelius is headquartered at Chemin du Pré-Fleuri, 3, Plan-les-Ouates, Geneva 1228, CH.

Popular Business Setting

for Gmelius

Top Industries

  • Marketing and Advertising
  • Internet
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Gmelius to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Gmelius

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Templates

4.79/5 ★

Read Reviews (86)
Personalization

4.32/5 ★

Read Reviews (25)
Alerts: popups & Notifications

3.12/5 ★

Read Reviews (17)
Dashboard

3.06/5 ★

Read Reviews (16)
Ticketing

3.78/5 ★

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
Templates

4.79/5 ★

Read Reviews (86)
Personalization

4.32/5 ★

Read Reviews (25)
Alerts: popups & Notifications

3.12/5 ★

Read Reviews (17)
Dashboard

3.06/5 ★

Read Reviews (16)
Ticketing

3.78/5 ★

Read Reviews (12)

IT and Other Capabilities

for Gmelius

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.90/5 ★

Read Reviews (39)
Data Export

3.43/5 ★

Read Reviews (31)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.90/5 ★

Read Reviews (39)
Data Export

3.43/5 ★

Read Reviews (31)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5 ★

Read Reviews (6)
Phone Support

4.51/5 ★

Read Reviews (6)
Email Support

4.34/5 ★

Read Reviews (32)
24/7 Support

4.32/5 ★

Read Reviews (68)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5 ★

Read Reviews (6)
Phone Support

4.51/5 ★

Read Reviews (6)
Email Support

4.34/5 ★

Read Reviews (32)
24/7 Support

4.32/5 ★

Read Reviews (68)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.64/5 ★

Read Reviews (130)
Analytics

4.56/5 ★

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.64/5 ★

Read Reviews (130)
Analytics

4.56/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Gmelius

Overall Risk Meter

Low Medium High

Top Failure Risks for Gmelius

Vendor Profile Details

Company Name

Gmelius

Company Website

https://gmelius.com/

HQ Location

Chemin du Pré-Fleuri, 3, Plan-les-Ouates, Geneva 1228, CH

Employees

11-50

Social

Financials

SEED