Upland RightAnswers Overview

Upland RightAnswers integrates AI search and knowledge management for efficient troubleshooting. Gen AI enhances customer service solutions for the future.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Upland RightAnswers.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Campaign Analytics
  • Social Media Analytics
  • Training & Onboarding
  • Workflow Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Upland RightAnswers.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Upland RightAnswers Use-Cases and Business Priorities: Customer Satisfaction Data

Upland RightAnswers works with different mediums / channels such as E-Mail. Phone Calls. Mobile etc.

Upland RightAnswers's features include Gamification, and Personalization. and Upland RightAnswers support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Upland RightAnswers analytics capabilities include Analytics, and Custom Reports.

Reviews

"The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement." - Jon Drake

Upland RightAnswers, Helpcrunch, Remote Support Desktop, Help Sumo, eGain, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upland RightAnswers

Top Industries

  • Human Resources
  • Consumer Services
  • Food & Beverages

Popular in

  • Enterprise

Upland RightAnswers is popular in Human Resources, Consumer Services, and Food & Beverages and is widely used by Enterprise,

Upland RightAnswers Customer wins, Customer success stories, Case studies

How can Upland RightAnswers optimize your Knowledge Management Workflow?

How does Upland RightAnswers address your Engagement Management Challenges?

What solutions does Upland RightAnswers provide for Sending & Publishing Communications?

What makes Upland RightAnswers ideal for Helpdesk Management?

How efficiently Does Upland RightAnswers manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Upland RightAnswers solved their Knowledge Management needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Upland RightAnswers testimonial

Jon Drake

Customer Care Manager

Nestlé
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake
Upland RightAnswers testimonial

Andrea O’Brien

Knowledge Manager

Syngenta
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien
CUSTOMERS TESTIMONIALS
Upland RightAnswers testimonial

Jon Drake

Customer Care Manager

Nestlé
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake
Upland RightAnswers testimonial

Andrea O’Brien

Knowledge Manager

Syngenta
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien

Johnson Controls, Inc. - Mechanical Or Industrial Engineering

PowerSteering helped Johnson Controls, Inc. expand its Six Sigma and continuous improvement programs. The company needed a better way to manage projects across 300+ global plants. PowerSteering suppo...rted over 600 CI professionals and 1,000 Green Belts, enabling about 10,000 projects each year. In one plant, over 70% of savings, nearly $1 million, came from projects shared from other plants. The software made it easy to share best practices and track results, leading to big cost savings and lower energy use.

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A Fortune Global 500 oilfield services firm - Oil & Energy - Very Large

BA Insight delivered modern search solutions for a Fortune Global 500 oilfield services firm. The company needed to improve enterprise search and information access. BA Insight's platform enabled bet...ter search, discovery, and knowledge delivery. The solution helped unlock the firm's AI investments and improved employee productivity. The case highlights the impact of advanced search technology in the oil and energy sector.

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Federated Media - Media Production

Upland Second Street helped Federated Media run public service campaigns with radio and digital contests. They worked with The City of Fort Wayne to raise awareness on key issues. The campaigns broug...ht in $13,600 in annual revenue. Community engagement and participation increased. Federated Media used quizzes and contests to educate and collect first-party data.

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Incisive Media - Publishing

Incisive Media improved email deliverability with Upland Adestra's workshops. Open rates increased from 9.7% to 26% and 8.8% to 24% after implementing recommendations. Click-through rates also improv...ed significantly. The company plans to continue using the Premier Service Plan for ongoing improvements.

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Nestlé - Food & Beverages

Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and improved the end user experience. Nestlé is the world's largest food ...and beverage company.

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USA Today - Media Production - Large

Upland Second Street powered a national sweepstakes for USA Today, generating $2.2M in revenue. The campaign featured HGTV stars and a $100,000 grand prize, driving 145,000 entries. USA Today gained ...thousands of new opt-ins and social followers. The interactive platform enabled strong audience engagement and first-party data growth. Strategic brand alignment boosted measurable results for the media company.

Read on →
lightning

Peers used Upland RightAnswers for knowledge management and engagement management

Upland RightAnswers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (6)
Analytics

4.47/5 ★

Read Reviews (15)
Custom Reports

4.13/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (6)
Analytics

4.47/5 ★

Read Reviews (15)
Custom Reports

4.13/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Upland RightAnswers

Overall Risk Meter

Low Medium High

Top Failure Risks for Upland RightAnswers

Upland Software, Inc. News

Awards

Upland Software earns 42 G2 Spring 2026 badges

Upland Software received 42 badges in the G2 Spring 2026 awards, highlighting its strong performance and recognition in the software industry.

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Awards

Upland Software Earns Over 40 Badges in G2s Spring 2026 Market Reports

Upland Software earned 42 badges in G2's Spring 2026 market reports, highlighting the success of its AI-powered solutions like Upland Panviva and Upland RightAnswers. These recognitions reflect Upland's commitment to delivering impactful customer value through its knowledge management and content automation tools.

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Awards

Upland Software Earns Over 40 Badges in G2s Spring 2026 Market Reports

Upland Software earned 42 badges in G2's Spring 2026 market reports, highlighting the success of its AI-powered solutions like Panviva, RightAnswers, BA Insight, and InterFAX. These recognitions underscore Upland's commitment to delivering impactful results and customer value through its knowledge and content management software.

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Product

Upland Software Adestra Improves Marketing Impact With Multi-Channel Automation

Upland Software's Adestra enhances marketing impact through multi-channel automation, optimizing email marketing performance and maximizing digital ROI. Adestra integrates email with other digital touchpoints, offering sophisticated automation, flexible segmentation, and real-time analytics. This empowers marketers to deliver personalized experiences and improve engagement across customer journeys.

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Upland Software, Inc. Profile

Company Name

Upland Software, Inc.

Company Website

https://uplandsoftware.com/

Year Founded

2010

HQ Location

Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE