Upland RightAnswers Overview
This is a summary of the comprehensive capabilities and benefits of Upland RightAnswers based on over 237 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Upland RightAnswers, GrooveHQ, Remote Support, Document360, Helpcrunch, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Upland RightAnswers is right for your needs? Our Cuspera AI engine can evaluate how Upland RightAnswers fits your specific business needs, industry, and context. Get your personalized assessment report today.
Upland RightAnswers supports business activities such as:
- Knowledge Management
- Engagement Management
- Sending & Publishing Communications
- Helpdesk Management
- Collaboration
Upland RightAnswers can help you with many business goals, such as Acquire Customers, Scale Best Practices, Enhance Customer Relationships, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use E-Mail Phone Calls Mobile etc. for these needs. As a solution, Upland RightAnswers's capabilities include Gamification, and Personalization.
Upland RightAnswers was founded in 2010. Human Resources Vertical is its biggest customer base.
Reviews
"The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. " - Jon Drake
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Upland RightAnswers solved their Knowledge Management needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using Upland RightAnswers.
Use Cases
Peers recommend Knowledge Management , Engagement Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Upland RightAnswers.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.65/5 ★ |
"...These improvements are a strategic enhancement to the already comprehensive knowledge management solution, equipping agents with relevant information to increase customer loyalty through quality support and to improve overall productivity. ..." Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process |
| sharing knowledge |
4.23/5 ★ |
"...Discover self-services and knowledge management software to better manage and share knowledge and improve customer service, IT support, and collaboration...." Knowledge Management Software |
| creating knowledge base |
3.57/5 ★ |
"...Empower users to work together on creating and improving knowledge in the workflow...." Knowledge Management Software |
| Engagement Management with E-Mail, Phone Calls and Mobile |
4.58/5 ★ |
"...Customer engagement software for voice-of-customer insights and feedback. ..." Knowledge Management Software |
| engaging and following up |
4.34/5 ★ |
"...Celebrating milestones like reaching a certain number of articles added or used keep people engaged...." Case Study Paychex |
| Sending & Publishing Communications with User Generated Content and Blogs |
4.13/5 ★ |
"...About a year later, they changed their tactics and gave everyone access to create, edit, and publish articles...." Case Study Paychex |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.65/5 ★ |
"...These improvements are a strategic enhancement to the already comprehensive knowledge management solution, equipping agents with relevant information to increase customer loyalty through quality support and to improve overall productivity. ..." Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process |
|
| sharing knowledge |
4.65/5 ★ |
| creating knowledge base |
4.65/5 ★ |
| Engagement Management with E-Mail, Phone Calls and Mobile |
4.58/5 ★ |
"...Customer engagement software for voice-of-customer insights and feedback. ..." Knowledge Management Software |
|
| engaging and following up |
4.58/5 ★ |
| Sending & Publishing Communications with User Generated Content and Blogs |
4.13/5 ★ |
"...About a year later, they changed their tactics and gave everyone access to create, edit, and publish articles...." Case Study Paychex |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 237 insights from peers and experts to help you assess how these Upland RightAnswers use cases fit your Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
|
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jon Drake Customer Care Manager Nestlé |
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
|
Andrea O’Brien Knowledge Manager Syngenta |
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PaychexRead More |
|
|
Case Study SyngentaRead More |
|
|
Case Study NestléRead More |
Popular Business Setting
for Upland RightAnswers
Top Industries
- Human Resources
- Consumer Services
- Food & Beverages
Popular in
- Enterprise
Peers used Upland RightAnswers to Acquire customers and Scale best practices
Upland RightAnswers Alternatives
Peer and Expert Opinion on Features
for Upland RightAnswers
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (11) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (11) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Upland RightAnswers
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (55) |
| Email Support | Read Reviews (11) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (55) |
| Email Support | Read Reviews (11) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for Upland RightAnswers
Overall Risk Meter
Top Failure Risks for Upland RightAnswers
Vendor Profile Details
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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