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Compare Deskpro vs Mojo Helpdesk

Comparison Summary

For Deskpro vs Mojo Helpdesk comparison, Our AI algorithm looked at 15484 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Deskpro and Mojo Helpdesk to solve their respective business needs.

Pros and cons of Deskpro and Mojo Helpdesk

Deskpro is more suited to businesses that require Helpdesk Management with E-Mail and Communication Management with E-Mail where as Mojo Helpdesk is focused towards Helpdesk Management and Workflow Management .

logo Deskpro

Focus area

Deskpro is better than Mojo Helpdesk for

Software Failure Risk

  • low

logo Mojo Helpdesk

Focus area

Software Failure Risk

  • medium

About

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Mojo Helpdesk: Help Desk Software and Ticket Tracking

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

54

26

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


searching for content


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


category management


knowledge management


sales call management



contact list management


social media management

managing social media account

social media analytics



relationship management



lead qualification

lead qualification: technographic


follower management


training & onboarding


products & pricelist management



rating and review management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more
  • Enhance customer relationships

  • Improve visibility

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • support groups

  • mobile

  • video

  • user generated content

  • blogs

  • social media

  • See 9 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • support groups

  • mobile

  • video

  • user generated content

  • blogs

  • social media

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting