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Compare Teamsupport vs Deskpro

Comparison Summary

For Teamsupport vs Deskpro comparison, Our AI algorithm looked at 25090 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Teamsupport and Deskpro to solve their respective business needs.

Pros and cons of Teamsupport and Deskpro

Teamsupport is more suited to businesses that require Helpdesk Management and Knowledge Management with User Generated Content where as Deskpro is focused towards Helpdesk Management with E-Mail and Communication Management with E-Mail .

Both Teamsupport and Deskpro are Help Desk software, peers recommend Teamsupport for customer case management and sales document management where as Deskpro is more known for sending & publishing communications and searching for content .

logo Teamsupport

Focus area

Teamsupport is better than Deskpro for

Software Failure Risk

  • low

logo Deskpro

Focus area

Deskpro is better than Teamsupport for

Software Failure Risk

  • low

About

Customer Service Software Built for Business to Business

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Age

2008

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

54

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management



revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing



category management



follower management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • chat

  • user generated content

  • offline

  • blogs

  • on premises

  • website

  • text SMS

  • social media

  • point of sale

  • mobile

  • games

  • mobile app

  • omnichannel

  • Twitter

  • Facebook

  • causes and charity

  • video

  • See 16 more
  • e-mail

  • phone calls

  • chat

  • user generated content

  • offline

  • blogs

  • on premises

  • website

  • text SMS

  • social media

  • point of sale

  • mobile

  • games

  • mobile app

  • omnichannel

  • Twitter

  • Facebook

  • causes and charity

  • video

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting