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Deskpro vs RaiseATicket: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Deskpro vs. RaiseATicket is based on a specific set of business needs and context. The comparison uses 15100 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Deskpro and RaiseATicket

Deskpro, RaiseATicket, Freshservice, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Deskpro covers Helpdesk Management with E-Mail, Communication Management with E-Mail, Content Management, Engagement Management, etc.

RaiseATicket focuses on Helpdesk Management, Engagement Management, Training & Onboarding, Knowledge Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Deskpro

Focus area

Deskpro is better than RaiseATicket for

Software Failure Risk

  • low

logo RaiseATicket

Focus area

Software Failure Risk

  • medium

About

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Customer experiences are managed better with Raiseaticket....

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

54

26

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


searching for content


engagement management

engaging and following up


workflow management


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


category management


knowledge management


sales call management



contact list management


social media management

managing social media account

social media analytics



relationship management



lead qualification

lead qualification: technographic


follower management


training & onboarding


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more
  • Enhance customer relationships

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Increase sales & revenue

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • website

  • user generated content

  • blogs

  • offline

  • on premises

  • social media

  • See 4 more
  • e-mail

  • website

  • user generated content

  • blogs

  • offline

  • on premises

  • social media

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting