About inSided
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scale support, increase retention, and deliver the best product experience.
inSided features for efficient customer success include community platform to scale support by letting users help each other, knowledge base to that provide users the answers to their questions and share the expert knowledge with the community, in-product support to boost product adoption and reduce time to value new users and many more.
Evaluating inSided for your Knowledge Management need?
Our AI advisor, Wyz, harnessed 332 insights from peers and experts who used inSided to help you determine how well it fits your Knowledge Management needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well inSided solves your Knowledge Management needs.
Peer and Expert Opinions
for
inSided
Goals
Enhance customer relationships and Improve digital and social presence are the most popular goals peers achieved using inSided .
Channels
It is the best suited for social media, user generated content, blogs, channels.
Processes
Peers recommend engagement management, helpdesk management, content management, as the business processes that they have been most satisfied while using inSided .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
"...Easy social authentication and single sign on allow non logged-in users to interact too...."
Peer review from Featured Customers
engaging and following up
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...."
Peer review by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
"...This enables our support team to focus on the more complex requests and create new valuable content...."
Peer review by Hiewwaiy Kwok, Community Manager, Infoland
content tracking
88%
content curation
85%
searching for content
80%
content publishing
66%
+12 more business use cases
Our AI advisor, Wyz, harnessed 332 insights from peers and experts to help you assess how these inSided use cases fit your Knowledge Management needs.
Popular Business Setting
for
inSided
Top Industries
- Information Technology and Services
- Consumer Electronics
- Internet
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used inSided to Enhance customer relationships and Improve digital and social presence
Verify if it works for youinSided Alternatives
Peer and Expert Opinion on Features
for
inSided
- Low
- Medium
- High
Widgets
Dashboard
IT and Other Capabilities
for
inSided
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
24/7 Support
Phone Support
Email Support
Other
Analytics
Custom Reports
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for inSided
Vendor Profile Details
