Gainsight Customer Communities (formerly Insided) Overview

InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Gainsight Customer Communities (formerly Insided).

Other use cases:

  • Onboarding
  • Content Management
  • Customer Feedback Management
  • Contact List Management
  • Community Building
  • Workflow Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gainsight Customer Communities (formerly Insided).

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Manage Risk
  • Increase Customer Life Time Value
  • Grow Market Share
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Gainsight Customer Communities (formerly Insided) Use-Cases and Business Priorities: Customer Satisfaction Data

Gainsight Customer Communities (formerly Insided) works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.

Gainsight Customer Communities (formerly Insided)'s features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and Gainsight Customer Communities (formerly Insided) support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Gainsight Customer Communities (formerly Insided) analytics capabilities include Custom Reports, and Analytics.

Reviews

"Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center,... saving the company millions of euros." - Ruud Huigsloot

Gainsight Customer Communities (formerly Insided), livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gainsight Customer Communities (formerly Insided)

Top Industries

  • Telecommunications
  • Manufacturing
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Gainsight Customer Communities (formerly Insided) is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Gainsight Customer Communities (formerly Insided) Customer wins, Customer success stories, Case studies

What Are the key features of Gainsight Customer Communities (formerly Insided) for Engagement Management?

How does Gainsight Customer Communities (formerly Insided) address your Helpdesk Management Challenges?

How can Gainsight Customer Communities (formerly Insided) optimize your Knowledge Management Workflow?

How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Onboarding?

What makes Gainsight Customer Communities (formerly Insided) ideal for Content Management?

11 buyers and buying teams have used Cuspera to assess how well Gainsight Customer Communities (formerly Insided) solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Gainsight Customer Communities (formerly Insided) testimonial

Ruud Huigsloot

Customer Contact Innovation Manager

T-Mobile
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot
Gainsight Customer Communities (formerly Insided) testimonial

Hugo de Vries

Community Manager

Telfort
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us.

Testimonial By Hugo de Vries
Gainsight Customer Communities (formerly Insided) testimonial

Mischa Oudolf

Sr. Marketing Manager

Simyo
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns.

Testimonial By Mischa Oudolf
CUSTOMERS TESTIMONIALS
Gainsight Customer Communities (formerly Insided) testimonial

Ruud Huigsloot

Customer Contact Innovation Manager

T-Mobile
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot
Gainsight Customer Communities (formerly Insided) testimonial

Hugo de Vries

Community Manager

Telfort
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us.

Testimonial By Hugo de Vries
Gainsight Customer Communities (formerly Insided) testimonial

Mischa Oudolf

Sr. Marketing Manager

Simyo
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns.

Testimonial By Mischa Oudolf

branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

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Front - Technology

Front used Gainsight Customer Communities to help its customers with digital self-service. The goal was to scale its business as it grew. Front gave customers a single place to get help anytime. This... made it easier for customers to find answers on their own. Gainsight helped Front support more customers without adding more staff.

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Software AG - Information Technology And Services

Gainsight Customer Success and Product Experience helped Software AG launch digital customer success. Software AG used these tools to improve user adoption and drive retention. The TrendMiner product... benefited from in-app engagements and product analytics. The company focused on digital-led strategies to scale customer success. Gainsight supported Software AG in delivering better outcomes for their customers.

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Cognite - Information Technology And Services

Cognite used inSided to build Cognite Hub, a central community for its customers. The goal was to support a high-touch strategy by making content and peer support easy to access. The community enable...d faster answers, better product feedback, and more customer-driven product development. 99% of customers joined the community, leading to stronger relationships and a more customer-centric product. Cognite plans to expand the community with new programs and features to boost engagement and product adoption.

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Copper - Computer Software

inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.

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Gainsight - Computer Software

Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to product development. Gainsight got buy-in from customer succe...ss, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.

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Frequently Asked Questions(FAQ)

for Gainsight Customer Communities (formerly Insided)

What is Gainsight Customer Communities (formerly Insided)?

inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.

It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.

inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.

What is Gainsight Customer Communities (formerly Insided) used for?

Gainsight Customer Communities (formerly Insided) is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of Gainsight Customer Communities (formerly Insided)?

Dashboard, Gamification and Alerts: popups & Notifications are some of the top features of Gainsight Customer Communities (formerly Insided).

Who uses Gainsight Customer Communities (formerly Insided)?

Gainsight Customer Communities (formerly Insided) is used by Telecommunications, Manufacturing and Computer & Network Security among other industries.

What are Gainsight Customer Communities (formerly Insided) alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Gainsight Customer Communities (formerly Insided).

Where is Gainsight Customer Communities (formerly Insided) located?

Gainsight Customer Communities (formerly Insided) is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Gainsight Customer Communities (formerly Insided) for engagement management and helpdesk management

Gainsight Customer Communities (formerly Insided) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (3)
Custom Reports

2.72/5 ★

Read Reviews (168)
Analytics

2.05/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (3)
Custom Reports

2.72/5 ★

Read Reviews (168)
Analytics

2.05/5 ★

Read Reviews (57)

Gainsight Customer Communities (formerly Insided) Integrations

Gainsight Customer Communities (formerly Insided) integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.96/5 ★

Read Reviews (100)
Data Export

1.98/5 ★

Read Reviews (61)

Few API Integrations for Gainsight Customer Communities (formerly Insided)

Smartsheet platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mailchimp

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Medallia Experience Cloud

4.68 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sansan

4.35 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Gainsight Customer Communities (formerly Insided)

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Customer Communities (formerly Insided)

Gainsight, Inc News

Executive

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Read more →
Product

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Read more →
Product

Agentic AI and Customer Success: Redefining the Journey

Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.

Read more →
M&A

Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents

Gainsight has acquired UpdateAI to enhance its Atlas AI agents, integrating UpdateAI's precise AI insights for customer success. This acquisition, led by UpdateAI founder Josh Schachter, aims to advance Gainsight's AI roadmap and deepen its capabilities in post-sales workflows. Schachter will join Gainsight as SVP & GM of Atlas, bringing his team to push the boundaries of agentic AI systems.

Read more →

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES E