inSided Overview
This is a summary of the comprehensive capabilities and benefits of inSided based on over 1457 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
inSided, AnswerHub, Answerbase, Shelf.io, livepro, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if inSided is right for your needs? Our Cuspera AI engine can evaluate how inSided fits your specific business needs, industry, and context. Get your personalized assessment report today.
inSided supports business activities such as:
- Engagement Management
- Helpdesk Management
- Knowledge Management
- Training & Onboarding
- Content Management
inSided can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Digital And Social Presence, Improve ROI, etc. It can help manage these activities if you use Phone Calls User Generated Content and Blogs for these needs. As a solution, inSided's capabilities include Dashboard, Gamification, Alerts: Popups & Notifications, etc.
inSided was founded in 2011. Telecommunications Vertical is its biggest customer base.
Reviews
"I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes ...something like ‘find your passion and unlock your potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. " - Cherise Goode
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well inSided solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using inSided.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using inSided.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.29/5 ★ |
"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..." Peer review by Anirban D., Community Manager |
engaging and following up |
4.31/5 ★ |
"...Plus, users who are most engaged in the community also show the highest engagement in the product...." Case Study Mixpanel |
Helpdesk Management with Phone Calls |
4.60/5 ★ |
"...And as a result of T-Mobile NL's investments in social support and the community, the number of customer support calls to the company fell 60 percent, saving millions of euros...." Case Study T-Mobile |
Knowledge Management with User Generated Content and Blogs |
4.77/5 ★ |
"...Recognizing that consumers sought fast, simple self-service options , KPN designed its community to serve as a digital knowledge base for its customers...." Case Study KPN |
sharing knowledge |
4.09/5 ★ |
"...The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit...." Peer review by Moller Toma, Project Management Officer, ThinkWise |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.29/5 ★ |
"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..." Peer review by Anirban D., Community Manager |
|
engaging and following up |
4.29/5 ★ |
Helpdesk Management with Phone Calls |
4.60/5 ★ |
"...And as a result of T-Mobile NL's investments in social support and the community, the number of customer support calls to the company fell 60 percent, saving millions of euros...." Case Study T-Mobile |
|
Knowledge Management with User Generated Content and Blogs |
4.77/5 ★ |
"...Recognizing that consumers sought fast, simple self-service options , KPN designed its community to serve as a digital knowledge base for its customers...." Case Study KPN |
|
sharing knowledge |
4.77/5 ★ |
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1457 insights from peers and experts to help you assess how these inSided use cases fit your Knowledge Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. |
|
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
|
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
CUSTOMERS | TESTIMONIALS |
---|---|
Cherise Goode Product Manager and community enthusiast Mixpanel |
I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. |
Ruud Huigsloot Customer Contact Innovation Manager T-Mobile |
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
Drew Frey Senior Communications Manager Webroot |
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study TelfortRead More |
|
Case Study SonosRead More |
|
Case Study MixpanelRead More |
Frequently Asked Questions(FAQ)
for inSided
What is inSided?
What is inSided used for?
What are the top features of inSided?
Who uses inSided?
What are inSided alternatives?
Where is inSided located?
Popular Business Setting
for inSided
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided Alternatives
Peer and Expert Opinion on Features
for inSided
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (33) |
Gamification | Read Reviews (32) |
Alerts: popups & Notifications | Read Reviews (18) |
Widgets | Read Reviews (18) |
Personalization | Read Reviews (15) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (33) |
Gamification | Read Reviews (32) |
Alerts: popups & Notifications | Read Reviews (18) |
Widgets | Read Reviews (18) |
Personalization | Read Reviews (15) |
IT and Other Capabilities
for inSided
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (100) |
Data Export | Read Reviews (61) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (100) |
Data Export | Read Reviews (61) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (39) |
Phone Support | Read Reviews (26) |
24/7 Support | Read Reviews (339) |
Email Support | Read Reviews (22) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (39) |
Phone Support | Read Reviews (26) |
24/7 Support | Read Reviews (339) |
Email Support | Read Reviews (22) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (168) |
Analytics | Read Reviews (57) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (168) |
Analytics | Read Reviews (57) |
Software Failure Risk Guidance
?for inSided
Overall Risk Meter
Top Failure Risks for inSided
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E