inSided Overview

This is a summary of the comprehensive capabilities and benefits of inSided based on over 1457 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

inSided, AnswerHub, Answerbase, Shelf.io, livepro, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if inSided is right for your needs? Our Cuspera AI engine can evaluate how inSided fits your specific business needs, industry, and context. Get your personalized assessment report today.

inSided supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Knowledge Management
  • Training & Onboarding
  • Content Management

inSided can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Digital And Social Presence, Improve ROI, etc. It can help manage these activities if you use Phone Calls User Generated Content and Blogs for these needs. As a solution, inSided's capabilities include Dashboard, Gamification, Alerts: Popups & Notifications, etc.

inSided was founded in 2011. Telecommunications Vertical is its biggest customer base.

Reviews

"I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes ...something like ‘find your passion and unlock your potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. " - Cherise Goode

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well inSided solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using inSided.

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Manage Risk
  • Increase Customer Life Time Value
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using inSided.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.29/5 ★

Read Reviews (93)

"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..."
engaging and following up

4.31/5 ★

Read Reviews (60)

"...Plus, users who are most engaged in the community also show the highest engagement in the product...."
Helpdesk Management with Phone Calls

4.60/5 ★

Read Reviews (50)

"...And as a result of T-Mobile NL's investments in social support and the community, the number of customer support calls to the company fell 60 percent, saving millions of euros...." Case Study T-Mobile
Knowledge Management with User Generated Content and Blogs

4.77/5 ★

Read Reviews (28)

"...Recognizing that consumers sought fast, simple self-service options , KPN designed its community to serve as a digital knowledge base for its customers...." Case Study KPN
sharing knowledge

4.09/5 ★

Read Reviews (2)

"...The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit...."
PEER EXPERIENCES
Engagement Management

4.29/5 ★

Read Reviews (93)

"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..." Peer review by Anirban D., Community Manager
engaging and following up

4.29/5 ★

Read Reviews (60)

Helpdesk Management with Phone Calls

4.60/5 ★

Read Reviews (50)

"...And as a result of T-Mobile NL's investments in social support and the community, the number of customer support calls to the company fell 60 percent, saving millions of euros...." Case Study T-Mobile
Knowledge Management with User Generated Content and Blogs

4.77/5 ★

Read Reviews (28)

"...Recognizing that consumers sought fast, simple self-service options , KPN designed its community to serve as a digital knowledge base for its customers...." Case Study KPN
sharing knowledge

4.77/5 ★

Read Reviews (2)

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1457 insights from peers and experts to help you assess how these inSided use cases fit your Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Cherise Goode

Product Manager and community enthusiast

Mixpanel

I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS.

Testimonial By Cherise Goode

Ruud Huigsloot

Customer Contact Innovation Manager

T-Mobile

Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot

Drew Frey

Senior Communications Manager

Webroot

With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided.

Testimonial By Drew Frey
CUSTOMERS TESTIMONIALS

Cherise Goode

Product Manager and community enthusiast

Mixpanel

I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS.

Testimonial By Cherise Goode

Ruud Huigsloot

Customer Contact Innovation Manager

T-Mobile

Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot

Drew Frey

Senior Communications Manager

Webroot

With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided.

Testimonial By Drew Frey

Case Studies

COMPANY CASE STUDIES
Case Study Telfort

How Telfort uses online community to improve customer contact, product development and call reduction with social customer service

Read More
Case Study Sonos

How Sonos uses online community to reduce support costs, improve product testing, and streamline the purchase path.

Read More
Case Study Mixpanel

How Mixpanel drives product adoption and increases retention through their customer community

Read More

Frequently Asked Questions(FAQ)

for inSided

What is inSided?

inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.

What is inSided used for?

inSided is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of inSided?

Dashboard, Gamification and Alerts: popups & Notifications are some of the top features of inSided.

Who uses inSided?

inSided is used by Telecommunications, Manufacturing and Computer & Network Security among other industries.

What are inSided alternatives?

AnswerHub, Answerbase, Shelf.Io and Livepro are popular alternatives for inSided.

Where is inSided located?

inSided is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for inSided

Top Industries

  • Telecommunications
  • Manufacturing
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used inSided to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for inSided

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

1.64/5 ★

Read Reviews (33)
Gamification

3.50/5 ★

Read Reviews (32)
Alerts: popups & Notifications

2.71/5 ★

Read Reviews (18)
Widgets

4.49/5 ★

Read Reviews (18)
Personalization

3.24/5 ★

Read Reviews (15)
FEATURES RATINGS AND REVIEWS
Dashboard

1.64/5 ★

Read Reviews (33)
Gamification

3.50/5 ★

Read Reviews (32)
Alerts: popups & Notifications

2.71/5 ★

Read Reviews (18)
Widgets

4.49/5 ★

Read Reviews (18)
Personalization

3.24/5 ★

Read Reviews (15)

IT and Other Capabilities

for inSided

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.96/5 ★

Read Reviews (100)
Data Export

1.98/5 ★

Read Reviews (61)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.96/5 ★

Read Reviews (100)
Data Export

1.98/5 ★

Read Reviews (61)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.95/5 ★

Read Reviews (39)
Phone Support

3.90/5 ★

Read Reviews (26)
24/7 Support

3.88/5 ★

Read Reviews (339)
Email Support

3.40/5 ★

Read Reviews (22)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.95/5 ★

Read Reviews (39)
Phone Support

3.90/5 ★

Read Reviews (26)
24/7 Support

3.88/5 ★

Read Reviews (339)
Email Support

3.40/5 ★

Read Reviews (22)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (3)
Custom Reports

2.72/5 ★

Read Reviews (168)
Analytics

2.05/5 ★

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (3)
Custom Reports

2.72/5 ★

Read Reviews (168)
Analytics

2.05/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for inSided

Overall Risk Meter

Low Medium High

Top Failure Risks for inSided

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E