inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scale support, increase retention, and deliver the best product experience.
inSided features for efficient customer success include community platform to scale support by letting users help each other, knowledge base to that provide users the answers to their questions and share the expert knowledge with the community, in-product support to boost product adoption and reduce time to value new users and many more.
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well inSided solves your Knowledge Management needs.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
"...Easy social authentication and single sign on allow non logged-in users to interact too...."
Peer review from Featured Customers
engaging and following up
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...."
Peer review by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
"...This enables our support team to focus on the more complex requests and create new valuable content...."
Peer review by Hiewwaiy Kwok, Community Manager, Infoland
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+12 more business use cases
Our AI advisor, Wyz, harnessed 332 insights from peers and experts to help you assess how these inSided use cases fit your Knowledge Management needs.
Popular Business Setting
- Information Technology and Services
- Consumer Electronics
- Small Business
- Mid Market
IT and Other Capabilities
Top Failure Risks for inSided