Gainsight Customer Communities (formerly Insided) Overview

InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Gainsight Customer Communities (formerly Insided).

Other use cases:

  • Onboarding
  • Content Management
  • Customer Feedback Management
  • Contact List Management
  • Community Building
  • Workflow Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gainsight Customer Communities (formerly Insided).

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Manage Risk
  • Increase Customer Life Time Value
  • Grow Market Share
See all business priorities See less business priorities

Gainsight Customer Communities (formerly Insided) Use-Cases and Business Priorities: Customer Satisfaction Data

Gainsight Customer Communities (formerly Insided) works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.

Gainsight Customer Communities (formerly Insided)'s features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and Gainsight Customer Communities (formerly Insided) support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Gainsight Customer Communities (formerly Insided) analytics capabilities include Custom Reports, and Analytics.

Reviews

"We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration." - Extreme Networks

Gainsight Customer Communities (formerly Insided), livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gainsight Customer Communities (formerly Insided)

Top Industries

  • Telecommunications
  • Manufacturing
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Gainsight Customer Communities (formerly Insided) is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Gainsight Customer Communities (formerly Insided) Use Cases

How can Gainsight Customer Communities (formerly Insided) optimize your Engagement Management Workflow?

How can Gainsight Customer Communities (formerly Insided) optimize your Helpdesk Management Workflow?

What solutions does Gainsight Customer Communities (formerly Insided) provide for Knowledge Management?

How does Gainsight Customer Communities (formerly Insided) facilitate Onboarding?

Why is Gainsight Customer Communities (formerly Insided) the best choice for Content Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Gainsight Customer Communities (formerly Insided) solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gainsight Customer Communities (formerly Insided) testimonial

Extreme Networks

We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks
Gainsight Customer Communities (formerly Insided) testimonial

Mischa Oudolf

Sr. Marketing Manager

Simyo

Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns.

Testimonial By Mischa Oudolf
Gainsight Customer Communities (formerly Insided) testimonial

Thomas Pel

Social Innovation Manager

KPN

The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re actually helping 50, 60, or 70 customers. Testimonial By Thomas Pel
CUSTOMERS TESTIMONIALS
Gainsight Customer Communities (formerly Insided) testimonial

Extreme Networks

We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks
Gainsight Customer Communities (formerly Insided) testimonial

Mischa Oudolf

Sr. Marketing Manager

Simyo

Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns.

Testimonial By Mischa Oudolf
Gainsight Customer Communities (formerly Insided) testimonial

Thomas Pel

Social Innovation Manager

KPN

The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re actually helping 50, 60, or 70 customers. Testimonial By Thomas Pel

Case Studies

Information Technology and Services

CASE STUDY Smartsheet

Skilljar helped Smartsheet launch Smartsheet University, moving from a free training model to a paid eLearning platform. Smartsheet used Skilljar's integration with Stripe to enable eCommerce and off...er paid certification exams. The new platform supports self-paced, virtual, and in-person training. Smartsheet is on track to reach a $1M annual revenue target for paid training. Enrollments grew 69% year-over-year from 2021 to 2022.

Real Estate

CASE STUDY Qualia

Skilljar helped Qualia launch an online customer training program. Before Skilljar, Qualia's customer success team spent too much time on one-on-one training. The new platform automated onboarding an...d tracked user progress. Qualia's customer success team saw a 30% boost in productivity. In the first month, they had nearly 1,000 course registrations and 350 active students.

Insurance

CASE STUDY Zywave

Skilljar helped Zywave launch Zywave University to train partners after multiple acquisitions. Zywave needed a scalable, customizable LMS that integrated with Webex and Salesforce. With Skilljar, the...y launched 500 courses and improved partner onboarding. Zywave saw a 51% increase in users, a 71% increase in course registrations, and nearly 200% more users taking action after training. The platform enabled fast setup, user segmentation, and strong feedback from partners.

Computer Software

CASE STUDY Zendesk

Skilljar helped Zendesk improve customer training by replacing their old LMS. Zendesk needed better integrations and a modern admin experience. Skilljar provided easy integration with tools like Exam...ity and Credly, plus a user-friendly platform. Zendesk saw a 58% increase in active students, 69% more course registrations, and 68% more course completions year over year. They issued over 850 certifications and 743 badges using Skilljar.

Construction

CASE STUDY Procore

Skilljar helped Procore launch an online onboarding and certification program. Procore needed a better way to train many new users as their business grew. With Skilljar, Procore made training free fo...r all customers and industry professionals. Over 700,000 users earned certifications. Course completion rates are above industry standards. Procore also created job task simulators and a LinkedIn user group to boost engagement and brand awareness.

Computer Software

CASE STUDY Zenefits

Skilljar helped Zenefits build a customer education platform. Zenefits wanted to improve onboarding and reduce support costs. They launched the Zenefits Training Initiative with 50 courses in four we...eks. 13% of new users started training, with an average of five courses per user. The course completion rate was 55%. Zenefits saw a 5% reduction in support tickets.

Frequently Asked Questions(FAQ)

for Gainsight Customer Communities (formerly Insided)

What is Gainsight Customer Communities (formerly Insided)?

inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.

It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.

inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.

What is Gainsight Customer Communities (formerly Insided) used for?

Gainsight Customer Communities (formerly Insided) is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of Gainsight Customer Communities (formerly Insided)?

Dashboard, Gamification and Alerts: popups & Notifications are some of the top features of Gainsight Customer Communities (formerly Insided).

Who uses Gainsight Customer Communities (formerly Insided)?

Gainsight Customer Communities (formerly Insided) is used by Telecommunications, Manufacturing and Computer & Network Security among other industries.

What are Gainsight Customer Communities (formerly Insided) alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Gainsight Customer Communities (formerly Insided).

Where is Gainsight Customer Communities (formerly Insided) located?

Gainsight Customer Communities (formerly Insided) is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Gainsight Customer Communities (formerly Insided) for engagement management and helpdesk management

Gainsight Customer Communities (formerly Insided) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.25/5

Read Reviews (3)
Custom Reports

2.72/5

Read Reviews (168)
Analytics

2.05/5

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.25/5

Read Reviews (3)
Custom Reports

2.72/5

Read Reviews (168)
Analytics

2.05/5

Read Reviews (57)

Gainsight Customer Communities (formerly Insided) Integrations

Gainsight Customer Communities (formerly Insided) integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Gainsight Customer Communities (formerly Insided)

Software Failure Risk Guidance

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for Gainsight Customer Communities (formerly Insided)

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Customer Communities (formerly Insided)

Gainsight, Inc News

Product

Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities

Gainsight has enhanced its Customer Communities platform with new accessibility features, reinforcing its focus on inclusive digital experiences. The updates aim to make community engagement more accessible for all users, supporting organizations in delivering self-service and fostering customer success through improved usability.

Product

Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic

Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.

M&A

Gainsight Completes Two Acquisitions To Accelerate The

Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.

M&A

Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN

Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E