Gainsight Customer Communities (formerly Insided) Overview
InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Gainsight Customer Communities (formerly Insided).
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gainsight Customer Communities (formerly Insided).
Gainsight Customer Communities (formerly Insided) Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Customer Communities (formerly Insided) works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
Gainsight Customer Communities (formerly Insided)'s features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and Gainsight Customer Communities (formerly Insided) support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Gainsight Customer Communities (formerly Insided) analytics capabilities include Custom Reports, and Analytics.
Reviews
"inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever." - Sonos
Peer review evidence (same sources as the product rating summary)
"...Research shows that engaged forum members are more loyal to Telfort...." Case Study Telfort
"...And as a result of T-Mobile NL's investments in social support and the community, the number of customer support calls to the company fell 60 percent, saving millions of euros...." Case Study T-Mobile
"...Scale support by letting your users help each other, and feed user expertise straight into your knowledge base and in-product support widgets. ..." Knowledge Base, Community, In-app support, Product communication, feedback & ideation
Gainsight Customer Communities (formerly Insided), livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Customer Communities (formerly Insided)
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Gainsight Customer Communities (formerly Insided) is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Gainsight Customer Communities (formerly Insided) Customer wins, Customer success stories, Case studies
How can Gainsight Customer Communities (formerly Insided) enhance your Engagement Management process?
How does Gainsight Customer Communities (formerly Insided) address your Helpdesk Management Challenges?
What makes Gainsight Customer Communities (formerly Insided) ideal for Knowledge Management?
Why is Gainsight Customer Communities (formerly Insided) the best choice for Onboarding?
What makes Gainsight Customer Communities (formerly Insided) ideal for Content Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight Customer Communities (formerly Insided) solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever. Testimonial By Sonos |
|
With inSided, our customers can get excellent self-service with the help of their peers. Testimonial By Infoland |
|
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sonos |
inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever. Testimonial By Sonos |
|
Infoland |
With inSided, our customers can get excellent self-service with the help of their peers. Testimonial By Infoland |
|
Mischa Oudolf Sr. Marketing Manager Simyo |
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
Frequently Asked Questions(FAQ)
for Gainsight Customer Communities (formerly Insided)
What is Gainsight Customer Communities (formerly Insided)?
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
What is Gainsight Customer Communities (formerly Insided) used for?
What are the top features of Gainsight Customer Communities (formerly Insided)?
Who uses Gainsight Customer Communities (formerly Insided)?
What are Gainsight Customer Communities (formerly Insided) alternatives?
Where is Gainsight Customer Communities (formerly Insided) located?
Peers used Gainsight Customer Communities (formerly Insided) for engagement management and helpdesk management
Gainsight Customer Communities (formerly Insided) Competitors
Gainsight Customer Communities (formerly Insided) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
Gainsight Customer Communities (formerly Insided) Integrations
Gainsight Customer Communities (formerly Insided) integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight Customer Communities (formerly Insided)
Software Failure Risk Guidance
?for Gainsight Customer Communities (formerly Insided)
Overall Risk Meter
Top Failure Risks for Gainsight Customer Communities (formerly Insided)
Gainsight, Inc News
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight launches Developer Studio & Skilljar tie-up
Gainsight has launched Developer Studio for its Customer Communities platform and integrated it with Skilljar. This integration enables seamless user experiences by combining customer education and community engagement through single sign-on, unified navigation, and embedded education widgets. The collaboration aims to enhance customer retention by offering a cohesive digital hub for learning and community interaction.
Gainsight Brings Vibe Coding to Customer Communities Product with Launch of Developer Studio and Announces New Skilljar Integration
Gainsight has launched Developer Studio and a new integration with Skilljar for its Customer Communities product. Developer Studio allows for AI-native customization without technical dependencies, enabling community builders to create custom experiences. The Skilljar integration unifies community and learning, enhancing customer engagement and retention by providing a seamless experience for accessing training and community resources.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
