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inSided

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(332 Reviews, Testimonials & Expert Opinions)
(332 Reviews, Testimonials & Expert Opinions)

inSided | Customer Success Community Software

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About inSided

inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.

It’s a self-service platform driving customer success, scale support, increase retention, and deliver the best product experience.

inSided features for efficient customer success include community platform to scale support by letting users help each other, knowledge base to that provide users the answers to their questions and share the expert knowledge with the community, in-product support to boost product adoption and reduce time to value new users and many more.

Evaluating inSided for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 332 insights from peers and experts who used inSided to help you determine how well it fits your Knowledge Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well inSided solves your Knowledge Management needs.

Peer and Expert Opinions
for inSided

Goals

Enhance customer relationships and Improve digital and social presence are the most popular goals peers achieved using inSided .

Other goals:

  • Scale best practices
  • Improve ROI
  • Acquire customers
See all goals See less goals

Channels

It is the best suited for social media, user generated content, blogs, channels.

Other channels:

  • phone calls
  • mobile
  • omnichannel
  • website
See all channels See less channels

Processes

Peers recommend engagement management, helpdesk management, content management, as the business processes that they have been most satisfied while using inSided .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Engagement management With Social media

"...Easy social authentication and single sign on allow non logged-in users to interact too...."
Peer review from Featured Customers

engaging and following up

Helpdesk management

"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...."
Peer review by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile

Content management With User generated content

"...This enables our support team to focus on the more complex requests and create new valuable content...."
Peer review by Hiewwaiy Kwok, Community Manager, Infoland

content tracking

content curation

searching for content

content publishing

+12 more business use cases

Our AI advisor, Wyz, harnessed 332 insights from peers and experts to help you assess how these inSided use cases fit your Knowledge Management needs.

Popular Business Setting
for inSided

Top Industries

  • Information Technology and Services
  • Consumer Electronics
  • Internet

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used inSided to Enhance customer relationships and Improve digital and social presence

Verify if it works for you

Peer and Expert Opinion on Features
for inSided

  • Low
  • Medium
  • High

IT and Other Capabilities
for inSided

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for inSided

Vendor Profile Details

Company Name Insided
Company Website https://www.insided.com/
Year Founded 2010
HQ Location 3 West 18th Street New York, NY 10011 USA
Employees 501-1000
Social
Financials Series D