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Compare Help Scout vs Deskpro

Failure Risk Guidance Security Report ?

Failure Risk for Help Scout medium Failure Risk for Deskpro low
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Comparison Summary

For Help Scout vs Deskpro comparison, Our AI algorithm looked at 18143 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Help Scout and Deskpro to solve their respective business needs.

Pros and cons of Help Scout and Deskpro

Help Scout is more suited to businesses that require Helpdesk Management and Engagement Management with E-Mail where as Deskpro is focused towards Helpdesk Management with E-Mail and Communication Management with E-Mail .

Both Help Scout and Deskpro are Help Desk software, peers recommend Help Scout for training & onboarding where as Deskpro is more known for communication management and tracking & monitoring communications .

logo Help Scout

Focus area

Help Scout is better than Deskpro for

Software Failure Risk

  • medium

logo Deskpro

Focus area

Deskpro is better than Help Scout for

Software Failure Risk

  • low

About

Help Scout | Simple Customer Service Software and Education

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

71

54

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (352)

Read Reviews (1268)

workflow management

Read Reviews (97)

Read Reviews (103)

engagement management

Read Reviews (88)

Read Reviews (146)

engaging and following up

Read Reviews (37)

Read Reviews (98)

knowledge management

Read Reviews (75)

Read Reviews (23)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (68)

Read Reviews (405)

sending & publishing communications

Read Reviews (48)

Read Reviews (336)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (43)

collaboration

Read Reviews (64)

Read Reviews (15)

training & onboarding

Read Reviews (51)

Read Reviews (2)

customer feedback management

Read Reviews (39)

Read Reviews (79)

measuring customer satisfaction

Read Reviews (19)

Read Reviews (62)

measuring net promoter score

Read Reviews (10)

Read Reviews (2)

sales document management

Read Reviews (20)

Read Reviews (44)

contract management

Read Reviews (3)

Read Reviews (11)

proposal & quote management

Read Reviews (2)

Read Reviews (5)

contact list management

Read Reviews (19)

Read Reviews (10)

rating and review management

Read Reviews (15)

Read Reviews (0)

revenue cycle management

Read Reviews (11)

Read Reviews (1)

social media management

Read Reviews (9)

Read Reviews (10)

social media analytics

Read Reviews (7)

Read Reviews (2)

competitive intelligence

Read Reviews (7)

Read Reviews (1)

content management

Read Reviews (7)

Read Reviews (288)

content curation

Read Reviews (2)

Read Reviews (33)

content publishing

Read Reviews (1)

Read Reviews (105)

searching for content

Read Reviews (0)

Read Reviews (100)

campaign management

Read Reviews (5)

Read Reviews (0)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (2)

Read Reviews (3)

customer case management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (1)

business development

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (18)

lead qualification

Read Reviews (1)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

category management

Read Reviews (1)

Read Reviews (23)

follower management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • chat

  • user generated content

  • offline

  • blogs

  • on premises

  • website

  • text SMS

  • social media

  • point of sale

  • mobile

  • games

  • mobile app

  • omnichannel

  • Twitter

  • Facebook

  • causes and charity

  • video

  • See 16 more

  • e-mail

  • phone calls

  • chat

  • user generated content

  • offline

  • blogs

  • on premises

  • website

  • text SMS

  • social media

  • point of sale

  • mobile

  • games

  • mobile app

  • omnichannel

  • Twitter

  • Facebook

  • causes and charity

  • video

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting