Real-World Case Studies and Customer Success Stories with Deskpro

Deskpro helped Creative Networks replace Kayako's discontinued On-Premise help desk. The team needed a customizable, on-premise support solution with strong... reporting and live chat. Deskpro's flexible ticketing, email templates, and reporting stood out. Creative Networks improved workflows and customer support efficiency. The company now resells Deskpro and plans to integrate billing with external accounts software.
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Ganesh Hosting supports over 500,000 companies with hosting solutions. Their old help desk software was hard to customize and slowed... their team. They switched to Deskpro for its flexible configuration and easy setup. The team now uses Deskpro’s documentation to stay independent and answer queries quickly. Automated ticket procedures save time for high-value clients. The mobile app lets agents help customers even when away from their desks.
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Deskpro helped VAIRKKO simplify customer support workflows. VAIRKKO needed a flexible help desk platform that matched their unique processes. Deskpro... offered deep customization, ticket filtering, and affordable pricing. The support team found Deskpro easy to use and powerful for managing thousands of clients. VAIRKKO improved customer experience and internal efficiency with Deskpro's features.
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Deskpro helped Impelsys support over 100 brands from one help desk. Before Deskpro, Impelsys used only email for support, which... caused delays and missed responses. Deskpro's cloud platform let them manage multi-brand help centers and use canned responses for faster replies. Agents now answer 94% of tickets within 1 hour. Reporting tools track SLAs and help close tickets within 24 to 48 hours. Impelsys recommends Deskpro to its clients for scalable, reliable support.
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3pAll used Deskpro to manage customer and technical support for multiple brands. The team needed a help desk that could... handle multi-branding and automate ticket routing. Deskpro's automations and customizable features allowed 3pAll to organize tickets by brand and department. The platform made it easy for agents to work across brands in one system. Custom reports gave insights into which products needed the most support. 3pAll found Deskpro better than other CRM ticketing systems they tried.
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Deskpro helped Bottega52 manage customer support for its cloud software. The team used Deskpro to meet strict SLA requirements in... client contracts. They created custom reports and tracked ticket times for better service. Deskpro's reporting tools made it easy to share support metrics with clients. The team liked the modern customer experience and advanced features. Bottega52 plans to keep using Deskpro as it evolves.
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Aquila Learning used Deskpro to connect support and engineering teams. They launched a centralized customer portal and Help Center. Deskpro's... Shortcut integration automated ticket updates and improved collaboration. AI-powered tools helped write clearer emails and track customer sentiment. The team gained better reporting and visibility across the organization. This made support more scalable and transparent for enterprise customers.
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Deskpro helped BOpartner organize customer support tickets. The team switched from outdated, expensive software with bugs. They migrated all customer... data into Deskpro and set up the help desk quickly. BOpartner uses Deskpro for ticket management, reporting, and invoicing. Automation features like triggers and escalations keep tickets on track. The company plans to use APIs for better software integration.
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Deskpro helped Creative Networks replace their discontinued Kayako On-Premise help desk. The team needed a customizable, on-premise support solution with... advanced reporting and live chat. Deskpro's flexible ticketing and reporting features stood out during their trial. Migration support from Deskpro made the switch smooth. Creative Networks improved customer support workflows and efficiency with Deskpro.
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Deskpro helped OptiCom improve customer support reliability. The IT solutions provider switched from HP Service Manager to Deskpro for better... control and ease of use. OptiCom quickly set up Deskpro's on-premise help desk and integrated reporting with other business tools. The support team now uses productivity features and feedback tools to track customer satisfaction. Deskpro's flexibility lets OptiCom share reports across departments and improve service quality.
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Typeqast used Deskpro to support six client brands from one platform. They needed a help desk with multi-branding and live... chat to deliver personal support. Deskpro's Help Centers and guides let them create custom content for each client. The team saw fewer support tickets as guides and documentation answered common questions. Deskpro's integration with JIRA and live chat improved internal and client communication. Typeqast values Deskpro's onboarding and plans to expand its use as the company grows.
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Deskpro helped Airbus OneWeb manage rapid team growth and improve internal support. The team needed a self-hosted help desk to... store and organize information, replacing confusing face-to-face communication. Deskpro provided secure, on-premise ticket management and a knowledge base. After launch, agents found it easier to access and manage information. The team also benefited from responsive support and plans to use live chat and API features for further improvements.
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Deskpro helped VAIRKKO simplify customer support workflows. VAIRKKO needed a platform that could match their custom processes and scale with... thousands of clients. Deskpro's customization, ticket filtering, and single sign-on features removed friction for both clients and support staff. VAIRKKO integrated Deskpro with their own software, letting users open tickets and search knowledge base articles in one place. The result was easier support access for over 50,000 customers and better collaboration between teams.
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C>Ways switched from a free help desk to Deskpro for better support. The team needed more flexibility and fewer ads... than their old system. Deskpro let them customize ticket management and add live chat for fast client replies. The Help Center now stores internal documents. C>Ways saw immediate benefits in daily ticket handling and client service.
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IMECE Destek switched from Outlook to Deskpro to handle growing support requests. The team needed features like ticketing, CRM, SLAs,... and reporting in Turkish. Deskpro's language packs and automation tools made the transition smooth. The team now uses dashboards and custom queries to track agent performance and ticket volume. Support from Deskpro helped them create custom reports and improve client communication.
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Deskpro helped Impelsys support over 100 brands from one help desk. Before Deskpro, Impelsys used only email for support, causing... delays and missed responses. Deskpro's cloud platform enabled multi-brand help centers, fast ticket handling, and easy reporting. Impelsys now responds to 94% of tickets within 1 hour and closes most tickets within 24–48 hours. Deskpro's snippets and reporting tools improved agent efficiency and customer satisfaction.
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Deskpro helped Ganesh Hosting improve its support for over 500,000 companies. Ganesh Hosting needed a help desk that could be... customized for its team. Deskpro offered flexible configuration and easy setup. The team used Deskpro's documentation to stay independent. Automatic ticket procedures and a mobile app made support faster and more portable. Ganesh Hosting plans to expand Deskpro's use as it grows.
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Deskpro helped C>Ways move from a free help desk to a flexible, paid solution. The IT team needed more customization... and better ticket management. Deskpro offered easy setup, custom fields, and live chat for fast client support. The Help Center now stores internal documents. C>Ways saw immediate benefits in daily ticket management and client communication.
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Deskpro helped BOpartner organize customer support requests and manage tickets. BOpartner switched from outdated, expensive software with bugs to Deskpro... for better structure and automation. The team uses triggers, escalations, and reporting features to stay on top of tickets and improve invoicing. Deskpro's automation lets BOpartner handle client priorities and keep support up to date. BOpartner plans to use Deskpro APIs for seamless data transfer between tools.
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Deskpro On-Premise helped Dominican University cut average ticket resolution time from 70 days to just 3 days. The university's small... IT team supports over 25,000 users, including students, faculty, and alumni. Deskpro's automation and SLA features improved compliance and made tracking easier. Customizable reports and agent notes helped managers train staff and monitor performance. Deskpro's flexible, affordable help desk software replaced an outdated legacy system and improved support across multiple departments.
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Deskpro helped St Wilfrid's Catholic School improve internal support for staff and students. The school switched from Freshdesk to Deskpro... for a simpler agent interface and better ticket tracking. The team uses Office 365 integration to manage permissions for staff and students. File sharing is easier with Deskpro's Help Center. The school benefits from an educational discount, making support affordable.
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Deskpro helped Southern Oregon University after their old help desk stopped supporting on-premise. SOU chose Deskpro for its lower cost... and strong ticketing features. The team uses the Help Center, knowledge base, and live chat to support students and staff. Automation tools like snippets and follow ups make daily work easier. SOU plans to move to Deskpro Cloud for less manual work and better support.
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St Wilfrid's Catholic School switched from Freshdesk to Deskpro for internal support. The school needed a simpler interface and better... reporting for its help desk. Deskpro's intuitive layout made ticket management easier for staff and students. The team used Office 365 integration to control access to guides and files. Deskpro also provided an educational discount, making support affordable. The school now tracks ticket satisfaction and uses reporting to improve service.
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Brown University replaced its old Remedy help desk with Deskpro to improve IT support for 13,000 students and faculty. Deskpro's user-friendly interface... and flexible setup made ticket management easier for agents. The new system gave full ticket visibility and faster response times. Brown chose a self-hosted solution to meet strict data protection rules. The integrated knowledge base and reporting tools helped the team better serve the campus community.
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Deskpro helped Dominican University cut ticket resolution time from 70 days to just 3 days. The IT team supports over... 25,000 users with fewer than 20 agents. Deskpro's on-premise solution met strict data privacy needs and allowed custom workflows. Automations and SLA tracking improved response and closure rates. The university now manages IT, facilities, and safety tickets in one system. Weekly reports help department heads monitor staff performance.
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NMIT used Deskpro Cloud to replace 30 shared Outlook inboxes for student support. The new help desk platform improved transparency... and collaboration across departments. NMIT built a knowledge base that now holds over 25% of their website content. Automated triggers and SLAs streamlined support and reduced IT workload. Agents quickly adapted to Deskpro, and students now solve many issues themselves.
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Southern Oregon University needed an on-premise help desk after their old provider dropped support. They chose Deskpro for its lower... cost and strong ticketing features. The team uses Deskpro’s Help Center and knowledge base to help students and staff quickly. Live chat and automation tools like snippets and follow-ups make support faster. Deskpro lets SOU keep key features and improve IT support for their community.
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Deskpro Cloud helped NMIT replace 30 shared Outlook inboxes with a single help desk platform. The team gained better transparency,... audit trails, and reporting for student support. Over 25% of NMIT's website content now lives in the Deskpro knowledge base. Automated triggers and SLAs improved communication and reduced IT workload. Agents quickly adapted to the new system, boosting productivity and service quality.
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Deskpro helped Zermelo provide 24/7 support to schools across the Netherlands. Zermelo needed a help desk that met strict data... privacy rules and could scale with their growing customer base. Deskpro's on-premise solution let Zermelo store data locally and manage all support requests in one place. Integration was easy, and the robust ticketing features improved their support process. Zermelo now tracks client journeys and manages licensing more efficiently.
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Deskpro helped Brown University modernize its IT support for 13,000 students and faculty. The university replaced Remedy with Deskpro for... faster responses and better ticket visibility. Staff found Deskpro easier to use, with improved agent interface and customizable permissions. The self-hosted solution met strict data protection needs. Brown saw higher engagement with its knowledge base and improved support accountability.
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Deskpro helps NOMS Healthcare provide IT support to medical practices across Ohio. NOMS switched from Spiceworks to Deskpro for better... ticketing, voice, and live chat features. The IT team uses Deskpro to resolve technical issues for partner practices. Deskpro’s knowledge base and support team make setup and problem-solving easy. NOMS plans to upgrade to Deskpro Horizon for an improved help desk experience.
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Deskpro helped Specialist Pharmacy improve ticket management and agent workflow. The support team used Deskpro to assign tickets, keep conversations... clear, and reduce delays. Agents could access patient information quickly, making it easier to provide strong customer service. Automation and organized ticketing improved daily operations. Specialist Pharmacy plans to keep using Deskpro to deliver better patient support.
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Aurora Mental Health & Recovery used Deskpro to manage internal staff requests and streamline IT support. The non-profit switched from... a free solution to Deskpro for better visibility and organization. Deskpro helped them handle complex projects, including a major rebranding and a migration to cloud services. Custom fields and ticket filtering improved workload management and communication. Staff adapted quickly to the new help desk, making support more efficient across departments.
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NOMS Healthcare uses Deskpro to deliver IT and technical support to medical practices across Ohio. The team switched from Spiceworks... to Deskpro for better ticketing, voice, and live chat features. Deskpro's Help Center and knowledge base made setup easy and support resources clear. The self-serve tools help staff resolve issues quickly. NOMS plans to upgrade to Deskpro Horizon for an improved help desk experience.
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Arkansas Urology used Deskpro to improve its internal IT support. The team switched from email to Deskpro for better ticket... handling and reporting. Deskpro's simple interface and reporting tools helped the support team track issues and manage tickets more easily. Management gained insights into support performance and areas for improvement. Deskpro's Linux compatibility made technical tasks more reliable for the IT team.
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Deskpro helped Proscan Imaging set up a secure, multi-department help desk. The company needed HIPAA compliance and strong privacy controls.... Deskpro allowed Proscan to segment teams and customize ticket forms for each department. Reporting features let them create dashboards with custom fields. Proscan now supports both internal and external users across many teams.
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Deskpro helped Arkansas Urology improve internal IT support. The team switched from email to Deskpro for better ticket handling and... reporting. The reporting feature now keeps management updated on support team performance. Agents manage tickets more easily with the new interface. Deskpro's Linux compatibility made IT tasks more reliable. Arkansas Urology now delivers better support to employees.
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Deskpro helped Proscan Imaging set up a secure, multi-department help desk. Proscan needed HIPAA compliance and strong privacy controls. Deskpro's... on-premise deployment and custom fields let each department manage tickets separately. Reporting features made it easy to share dashboards with stakeholders. Proscan plans to expand use with knowledge base and help center tools.
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Deskpro helped NHS North of England Commercial Procurement Collaborative improve help desk response times and SLA tracking. The team switched... from a slow SharePoint-based system to Deskpro for better ticketing and workflow automation. Integration with Microsoft Power BI enabled real-time reporting. Staff found onboarding easy with Deskpro’s documentation. The help desk now has more clarity and visibility into customer tickets.
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Deskpro helped Laboratory Testing Inc. unify internal support for its HR team. The company needed affordable, scalable help desk software... to manage complex HR workflows. Deskpro's automation tools, like macros and triggers, saved the team hours and simplified daily tasks. The HR group quickly adopted the system due to its simple interface. Positive results led Laboratory Testing to expand Deskpro to other departments.
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Deskpro helped Aurora Mental Health & Recovery manage staff requests and large projects. The team used Deskpro to organize a... major rebranding and a technical migration from on-premise to cloud. Custom fields, ticket filters, and parent-child tickets improved visibility and efficiency. Staff adapted quickly to the new help desk system. Directors gained better oversight of workloads and support operations.
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Deskpro replaced Freshdesk for AbilityNet, a UK charity, to support 450+ volunteers. The switch improved affordability, flexibility, and partnership, aligning... with AbilityNet’s mission. Deskpro enabled seamless onboarding, with 390 volunteers logging in on day one and no volunteer loss. 95% of clients rated the service as excellent or good. Deskpro’s flexible licensing and strong accessibility support helped AbilityNet scale volunteer operations and track impact.
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Deskpro helped Elder Services of Worcester Area (ESWA) support staff and elderly community members. ESWA needed a better ticketing system... for both internal IT and community support. They chose Deskpro for its multi-branding and all-in-one pricing. The ticketing system and Help Center made workflows faster and reduced unnecessary tickets. ESWA also uses Deskpro for HR onboarding and values the quick support response time.
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Deskpro helped Les Scouts, Belgium's largest scout association, improve communication with over 48,000 members. Before Deskpro, the team struggled to... manage inquiries using a shared email. Deskpro's ticketing and automation features streamlined their process and reduced manual work. Agents now respond faster and with a personal touch. Managers use dashboards and reports for better oversight. Les Scouts values Deskpro's responsive technical support and plans to expand its use of features.
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Deskpro helped AbilityNet, a UK charity, replace Freshdesk to better support 450+ volunteers. The switch improved onboarding, streamlined ticket management,... and made volunteer support easier. Deskpro’s flexible licensing and strong partnership fit AbilityNet’s mission and budget. Since launch, over 2,500 tickets have been logged, with 95% of clients rating the service as excellent or good. The platform’s accessibility and feedback tools help AbilityNet include more disabled and older people in the digital world.
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Deskpro helped the National Childbirth Trust (NCT) unify support for parents, practitioners, and volunteers across the UK. Before Deskpro, NCT... struggled with slow response times and fragmented communication. Deskpro centralized all support channels and automated ticket management. Teams now respond faster and work together better, even during busy events. NCT uses Deskpro’s reporting to improve service and allocate resources based on real data.
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Deskpro helped Les Scouts, Belgium's largest scout association, improve communication with over 48,300 members. Before Deskpro, the team struggled with... a shared email inbox and slow responses. Deskpro's help desk software automated ticketing and manual tasks, reducing errors and saving agents time. Managers now use dashboards and custom reports for better oversight. Les Scouts values Deskpro's responsive technical support and plans to expand its use of features like voice integration.
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Deskpro helped Elder Services of Worcester Area (ESWA) improve IT support for staff and elderly community members. ESWA switched to... Deskpro for its multi-branding and all-in-one pricing. The team uses Deskpro's ticketing system and Help Center to streamline requests and HR onboarding. Workflow efficiency increased, and unnecessary tickets dropped. ESWA values Deskpro's responsive support team and plans to upgrade to Deskpro Horizon.
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Amplifi used Deskpro to improve communication with its non-profit clients. Before Deskpro, Amplifi managed emails in Outlook, which was disorganized.... Deskpro gave Amplifi a shared inbox and tools like Snippets for standard replies. The team now merges duplicate tickets and uses a knowledge base to help clients. Deskpro made client conversations easier and more organized for Amplifi.
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Deskpro helped Amplifi, a strategic communications firm, streamline client communications. Before Deskpro, Amplifi used Outlook, which made tracking conversations hard.... Deskpro's shared inbox, Snippets, and ticket merging features improved organization and response consistency. The Help Center and custom alerts made client support easier and more efficient. Amplifi now manages all client conversations in one place, making their work faster and more organized.
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Deskpro helped Advertising Specialty Institute (ASI) manage support for multiple brands with a unified ticketing system. ASI replaced their old... email management tool with Deskpro to improve efficiency and agent performance. The platform's multibrand live chat and intelligent routing features allowed ASI to segment support and sales, reducing friction for customers. Deskpro's SLA tracking increased accountability and streamlined workflows. ASI valued Deskpro's competitive pricing and flexible deployment options.
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Deskpro helped Advertising Specialty Institute (ASI) manage support for multiple brands with one unified help desk. ASI replaced their old... email system with Deskpro to improve ticketing, live chat, and agent efficiency. The platform enabled ASI to segment support by brand and department, routing requests to the right agents. ASI saw better agent performance, increased accountability, and improved reporting with Deskpro's SLA tracking. The team also built an internal knowledge base to support agent training and development.
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Deskpro helped BI Worldwide improve support team efficiency. The UK team switched from an outdated, costly help desk to Deskpro.... The new system made ticket handling faster and easier. Internal IT and system support for associates improved. Deskpro's features support global operations with translations and time zones. The transition was smooth and boosted productivity for 19 offices worldwide.
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Deskpro helped BI Worldwide improve support team efficiency after switching from an outdated help desk. The team now manages internal... IT and global client support using Deskpro's scalable features. Ticket handling is faster, freeing up time for other tasks. The transition was smooth and improved collaboration across 19 offices. Deskpro's platform supports international operations with translations and agent time zones.
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Deskpro helps Vienna House deliver top customer support for its hotels across Europe. The team needed a cloud-based ticketing system... to manage growing support needs. Deskpro's intuitive interface and easy licensing made it the top choice. Vienna House uses ticketing and reporting features daily. Agents learned the system quickly, and reporting tools help track ticket resolution times. Vienna House plans to expand and use more Deskpro features as it grows.
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Vienna House used Deskpro to manage support tickets for its hotels across Europe. The team needed a cloud-based help desk... to simplify customer support as the business grew. Deskpro's ticketing and reporting features were easy for agents to use and helped track ticket resolution times. The reporting interface let managers view team performance with predefined reports. Vienna House plans to expand and use more Deskpro features in the future.
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Frosch Travel switched from Outlook to Deskpro to improve customer care. Their global team of 500 agents needed better reporting... and workflow automation. Deskpro's self-hosted solution enabled custom triggers, automated ticket routing, and real-time dashboards. Frosch set up 734 ticket triggers and 850 departments, saving countless hours. The team gained instant visibility, improved accountability, and enhanced customer experience.
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Deskpro helped Cairn Group move away from Spiceworks and improve employee engagement. The team reduced training time by using Deskpro’s... easy interface. Real-time dashboards and customizable reports now track company performance. The in-built knowledge base lets agents find answers fast. Cairn Group can now monitor KPIs and support customers more efficiently.
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Deskpro helped Cairn Group move from Spiceworks to a modern help desk platform. The team saw faster onboarding with less... training needed. Real-time dashboards and customizable reports improved performance tracking. The knowledge base let agents find answers quickly. Cairn Group now operates more efficiently and can scale support as they grow.
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Deskpro On-Premise helped Zermelo, an education software company, manage customer support for schools across the Netherlands. Zermelo needed a secure,... in-house help desk due to data regulations and a growing user base. Deskpro enabled easy integration, robust ticketing, and full data control. The on-premise deployment met GDPR needs and replaced Zoho, which was cloud-only. Zermelo now tracks licensing, client journeys, and plans to expand with Deskpro's voice solution.
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Deskpro helps Typeqast support six client brands from one platform. Typeqast uses Deskpro's multi-branding, live chat, and guides to deliver... fast, personal support. The team reduced ticket volume by deflecting repetitive questions with knowledge base articles. Deskpro integrates with JIRA and supports personalized Help Centers for each client. Typeqast values Deskpro's onboarding and plans to migrate to Deskpro Horizon for better features.
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Deskpro helped Mariner Software support over 300,000 end-users with a small team. Before Deskpro, Mariner struggled to manage support emails... and threads. Deskpro turned emails into tickets and let reps merge duplicate issues. The team built a knowledge base with 500+ articles for quick answers. Deskpro made it easy for Mariner to track problems and respond faster to customers.
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Deskpro helped Mariner Software support over 300,000 end-users with a small team. Mariner switched from email to Deskpro for ticket... management, merging, and knowledge base features. The team uses Deskpro to assign tickets, merge duplicate requests, and refer users to over 500 help articles. Deskpro's cloud platform keeps Mariner's distributed team efficient and responsive. The solution is now central to Mariner's daily support operations.
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Deskpro helped Bottega52 manage customer support for its cloud software. The team used Deskpro to meet strict SLA requirements and... set up escalation policies. Custom reporting features let Bottega52 provide detailed metrics to clients. Tracking ticket times improved transparency. The team found Deskpro's features powerful and the customer experience modern.
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Deskpro helped Aon Norway organize and improve its customer support for psychometric assessments. Before Deskpro, the team used a Gmail... inbox that was hard to manage. With Deskpro, they set up queues, automations, and a Help Center to make support more efficient. The team found Deskpro easy to use and liked its guides and documentation. They plan to explore more features like reporting and SLAs to further improve their help desk.
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Launchpad used Deskpro to improve its recruitment support. The company replies to over 80% of candidate enquiries within 15 minutes.... Deskpro's snippet feature helped agents respond faster and more accurately. Launchpad provides 24/7 support with a small team using Deskpro's workflow and audit tools. The team now handles at least 200 tickets a day. Agents prefer Deskpro for its user-friendly interface and flexibility.
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Deskpro helped Launchpad reply to over 80% of candidate enquiries within 15 minutes. Launchpad switched from Zendesk to Deskpro for... better reporting, flexible customization, and advanced snippet support. Snippets now make up 80% of each message, cutting response times and improving user experience. Deskpro's features like ticket forwarding, audit trails, and agent notes support 24/7 global HR operations. Launchpad scaled its support team to handle 200 tickets daily, praising Deskpro's user-friendly interface and workflow automation.
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Deskpro helped Randstad speed up help desk implementation to under two months. Randstad needed an on-premise support solution that was... easy to use and quick to set up. Deskpro offered customizable features and a user-friendly interface. The IT team found Deskpro simple to install and manage, with no coding skills needed. Randstad now onboards new departments easily and supports future growth with Deskpro.
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Deskpro helped Randstad set up a new on-premise help desk system in under two months. The IT team found Deskpro... easy to use and quick to implement. No coding skills were needed for setup or future changes. Randstad's support team could onboard new departments with minimal training. The software made it simple for agents to stay organized and respond quickly to clients.
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Deskpro helps 3pAll manage customer support for multiple brands in one system. 3pAll needed a help desk with strong multi-branding... and ticket routing. Deskpro's automations and customization features made support easier for their team. The platform lets agents work across brands and tailor departments and labels. 3pAll uses custom reports to track support by product. They plan to add more integrations and channels in the future.
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Deskpro helped FROSCH Travel replace Outlook shared inboxes with a customizable help desk platform. FROSCH's 500-agent global support team needed... better reporting, automation, and SLA management. Deskpro enabled automated ticket routing, custom triggers, and real-time dashboards. The team set up 734 ticket triggers and 850 departments, saving countless hours. Integrating Clickatell for SLA alerts improved after-hours support. FROSCH now has instant visibility and higher accountability for agents.
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Deskpro helped Flexible Autos improve customer support for its B2B clients. The small team switched from Outlook to Deskpro, making... it easier to manage multilingual support requests. Deskpro's reporting and ticket status features let the team track performance and handle complex supplier requests. Flexible Autos now runs reports, improves processes, and keeps clients updated with pending ticket statuses. The team is happy with Deskpro and finds it easy to use for support operations.
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Deskpro Cloud helped Emprint move from on-premise to cloud support. The IT team wanted less server management and more flexibility.... After switching, Emprint saw easier access and better peace of mind. They now use Deskpro for both staff and client support. Reporting and voice features help remote workers and improve customer service. Emprint plans to upgrade to Deskpro Horizon for faster, smoother help desk operations.
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Deskpro helped Roadpost scale tech support for 25,000+ satellite communications customers. Roadpost replaced Outlook with Deskpro to gain visibility, automate... responses, and manage tickets by department. The knowledge base now gets 2,000–3,000 hits per month, with 20–25% preventing tickets or calls. Roadpost kept support staff flat at seven agents while growing subscribers. Deskpro's chat and reporting features improved efficiency and self-service.
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Atlantech switched to Deskpro On-Premise after their old help desk stopped supporting on-premise solutions. They needed a system that was... easy to install, affordable, and offered strong automation and customization. Deskpro's migration tools helped them move all their support data quickly. The team set up escalations, SLAs, and triggers, making their support team more efficient. Atlantech rated Deskpro 9 out of 10 and praised its support and custom development options.
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Deskpro helped Roadpost scale tech support for over 25,000 satellite device users. Roadpost replaced Outlook with Deskpro to gain visibility,... automate ticket routing, and track service levels. The knowledge base now gets 2,000–3,000 hits monthly, with 20–25% preventing support tickets. Only seven agents manage all support, thanks to automation and chat. Deskpro's reporting and custom fields help Roadpost reduce email volume and improve customer self-service.
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Deskpro On-Premise helped Atlantech replace their unsupported legacy help desk. Atlantech needed affordable, customizable support software with strong automation. Deskpro... enabled easy migration, fast setup, and robust features like escalations and triggers. Atlantech's support team rated Deskpro 9/10. They praised Deskpro's responsive support and custom development.
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Deskpro helped The Progressive Building Society switch from Hornbill to a more customizable help desk. The team found Deskpro easier... to use and more affordable. Ticket categorization and custom filters improved daily productivity. The support team can now focus on better customer service. Management plans to use personalized dashboards and reports for tracking KPIs.
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Deskpro helped The Progressive Building Society switch from Hornbill to a more customizable help desk. The team wanted better features,... easier use, and fixed pricing. Deskpro offered ticket categorization and filters, making support work faster and more organized. The support team now works more productively and plans to use more Deskpro features for reporting and automation.
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Deskpro helped Medical Billing Professionals support over 100 medical practices across the US. The team needed a HIPAA-compliant help desk... solution. Deskpro customized its cloud deployment to protect sensitive patient data. The ticketing system uses generic notifications and requires agents to log in for details. SLAs help track team performance. The customer values Deskpro's responsive support and reliability.
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Deskpro helped Scribetech secure client data with an on-premise help desk solution. Scribetech needed a ticketing system that met strict... UK healthcare data rules. Deskpro offered easy customization, strong internal messaging, and full control over patient data. The support team now has better visibility and faster communication across continents. Deskpro ensures compliance and supports Scribetech's growth in the healthcare sector.
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Deskpro helped Scribetech secure client data with a compliant, on-premise help desk system. The UK-based team needed a ticketing solution... that met strict healthcare data rules. Deskpro allowed Scribetech to host data locally and customize workflows. Internal messaging improved team communication across Manchester and Bangalore. The support team now has a clear overview of all activities and can respond quickly to urgent issues.
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Deskpro helped Medical Billing Professionals (MBPros) support over 100 medical practices in the US. MBPros needed a HIPAA-compliant help desk... to protect patient data. Deskpro customized its cloud solution so only generic ticket emails are sent, keeping details secure. MBPros uses SLAs to track team response times. The support team at Deskpro resolves issues quickly and follows up every time.
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Deskpro helped IT Guard combine email and knowledge base tools into one help desk. The support team saved time with... automations and improved ticket resolution. Switching from Outlook to Deskpro reduced costs and stopped emails from getting lost. The team now works faster and keeps customers happier. IT Guard can use reporting dashboards as they grow.
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Deskpro helped OptiCom, an IT solutions provider, replace its unreliable HP Service Manager with an on-premise help desk. OptiCom quickly set... up Deskpro and improved support ticket handling using agent productivity tools and feedback features. The team synced Deskpro reports with Metabase for better data sharing across business units. Deskpro's reliability let OptiCom focus on customer satisfaction and management reporting. The support team found Deskpro easy to use and praised its helpful customer service.
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Deskpro helped IT Guard unify its support tools into one help desk. The team switched from Outlook and a separate... knowledge base to Deskpro's integrated ticketing and knowledge base system. Automations in Deskpro made support faster and more efficient. The team saved time and reduced costs. Customer satisfaction improved with fewer lost emails and less tool switching.
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Aon Norway switched from a shared Gmail inbox to Deskpro to manage customer support for psychometric assessments. The team needed... a better way to organize and categorize support requests. Deskpro's ticketing system and queues helped the team collaborate and route inquiries efficiently. They created a support Help Center for customers and used automations to streamline workflows. The team found Deskpro's guides and documentation helpful as they explored more features.
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Deskpro helped IMECE Destek move from Outlook to a cloud-based help desk. The team needed ticketing, CRM, SLAs, and Turkish... language support. Deskpro enabled better reporting, automation, and business rule enforcement. IMECE Destek now tracks agent performance and ticket volume with custom dashboards. The company plans to add Deskpro Voice for call center management.
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Deskpro On-Premise helped the Federal Public Defender Office of Southern District of Ohio organize support requests. Before Deskpro, messages got... lost in Outlook and response times suffered. With Deskpro, ticket tracking improved and no requests were missed. The team saw faster replies and better client relationships. Supervisors gained more transparency and control over support operations.
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Deskpro helped NHS NOE CPC improve its procurement help desk. The old SharePoint system slowed down with more cases. Deskpro's... ticketing and automation made tracking SLAs easier. Integration with Power BI enabled real-time reporting. The team saw faster response times and better ticket clarity. Onboarding was smooth with Deskpro's knowledge base.
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Deskpro helped the Federal Public Defender Office Southern District of Ohio move from Outlook to a ticketing system. The team used... Deskpro On-Premise to organize communications and prevent lost messages. Implementation was fast and easy. Ticket organization improved, making responses quicker and boosting client relationships. Supervisors gained better visibility into team performance and ticket progress.
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Deskpro helped Flexible Autos improve B2B customer support. The team switched from Outlook to Deskpro for ticket management. They now... handle multilingual support for international clients with a small team. Deskpro lets them run reports on team performance and track ticket statuses. This makes it easier to work with external suppliers and respond to client requests.
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Deskpro helped eShipping replace Outlook and unify support across departments. The team automated ticket routing and set up live chat,... improving response times. Custom triggers let them prioritize VIP customers and keep the inbox organized. Managers now track performance in real time and run detailed reports. eShipping delivers faster, more consistent support across channels and time zones.
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Deskpro Cloud helped eShipping replace Outlook and four other tools for customer support. The company unified departments and automated workflows... using triggers and live chat. This improved communication and let them track and report on support in real time. eShipping now delivers faster, more consistent support across time zones and channels. The help desk solution saves time, money, and reduces stress for both agents and customers.
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Tain switched from Kayako to Deskpro for better on-premise help desk support. The team needed a scalable, customizable solution for... its multi-location support staff. Deskpro's data importer made migration easy and fast. Tain automated many tasks, reducing errors and letting agents handle more tickets. The flexible admin interface and strong customer support helped Tain improve service.
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Deskpro helped Specialist Pharmacy manage support tickets more easily. Before Deskpro, the team struggled to keep tickets organized and separate... for each agent. With Deskpro, agents can assign tickets to themselves and keep conversations clear. This reduced lost tickets and delays when team members are away. The pharmacy now builds better relationships with patients and responds faster to requests.
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Deskpro helped Laboratory Testing Inc. improve HR support. The HR team used Deskpro to manage requests and automate workflows. They... saved hours by using macros and triggers. The team set ticket priorities and alerts for deadlines. The simple interface made it easy for everyone to use. Deskpro's pricing allowed them to expand to other departments.
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Deskpro helped tain, a global gambling company, move from Kayako after on-premise support ended. Tain needed a scalable, on-premise help... desk that was easy to migrate to. Deskpro's data importer made migration from Kayako simple and fast. Tain automated tasks with triggers, reducing errors and letting agents handle more tickets. The team praised Deskpro's flexible admin interface and strong customer support.
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Deskpro helped Airbus OneWeb manage rapid team growth and complex internal support. The team needed a self-hosted help desk to... store and organize information from client conversations. Deskpro made it easy for agents to find and manage ticket data. Internal communication improved and knowledge base articles helped the team solve problems faster. Airbus OneWeb now plans to use Deskpro's live chat and API for even better support.
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Emprint switched from Deskpro On-Premise to Deskpro Cloud to reduce server management stress. The IT team wanted more flexibility and... better access for remote workers. After migrating, they saw easier access and improved peace of mind. Emprint now uses Deskpro for both internal help desk and client support. They are testing branded help centers and using built-in reporting to track response times. Voice features help support remote work and customer calls.
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