Qualtrics Employee Experience Overview

Qualtrics-Employee-Experience helps organizations optimize and deliver scalable employee experiences. EmployeeXM is designed to enhance both workforce satisfaction and overall business performance.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using Qualtrics Employee Experience.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Market Research
  • Communication Management
  • Contact List Management
  • Engaging On Social Media
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Qualtrics Employee Experience.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
See all business priorities See less business priorities

Qualtrics Employee Experience Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Employee Experience works with different mediums / channels such as Social Media.

Qualtrics Employee Experience's features include Feedback Surveys, Dashboard, Personalization, etc. and Qualtrics Employee Experience support capabilities include Chat Support, Phone Support, Email Support, etc. also Qualtrics Employee Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Typically I use this to do small one off surveys of the team about employee engagement...." Peer review by Nicholas W., Oil & Energy

Peer review evidence (same sources as the product rating summary)

"...We recently created an employee engagement survey and we think this is going to be a great platform for analyzing data, question logic, and coming back to see reports from each quarter...." Peer review by Jeff D., University of Michigan Ross School of Business
"...It's a nice way to store and manage all survey's you are currently working with...." Peer review by User
"...We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years...." Peer review by Cynthia S., Associate Dean, Education

Qualtrics Employee Experience, WORKTANGO, Sense, Paperform, Spidergap, etc., all belong to a category of solutions that help Employee Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Employee Experience

Top Industries

  • Education
  • Hospital & Health Care
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Qualtrics Employee Experience is popular in Education, Hospital & Health Care, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Qualtrics Employee Experience Customer wins, Customer success stories, Case studies

What makes Qualtrics Employee Experience ideal for Engagement Management?

How can Qualtrics Employee Experience optimize your Customer Feedback Management Workflow?

How does Qualtrics Employee Experience facilitate Onboarding?

What benefits does Qualtrics Employee Experience offer for Helpdesk Management?

How can Qualtrics Employee Experience enhance your Social Media Analytics process?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Employee Experience solved their Employee Experience Management needs. Cuspera uses 1597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

 

Manchester City - Sports - Very Large

Manchester City expand Qualtrics partnership across fan experience and sponsorship measurement

Manchester, UK

Manchester City has expanded its partnership with Qualtrics, continuing to use Qualtrics' experience management software to gather and analyze feedback across the Etihad Campus. This extension focuse...s on enhancing fan experiences and measuring sponsorship effectiveness, leveraging AI-powered analysis to identify trends and opportunities.

Read on →
 

Utah County - Government - Large

Commission approves Ironman hosting, Qualtrics contract access and several appointments

USA

Utah County has approved a change in its contract with Qualtrics, allowing earlier access to features within the existing three-year agreement without increasing costs. This decision was part of a br...oader set of consent agenda items, which also included hosting the Ironman event and several appointments.

Read on →
 

Workday - Information Technology And Services - Very Large

Pleasanton, USA

Workday used Qualtrics to unify customer insights across the company. They replaced over 125 fragmented feedback methods with a single insights engine. In the first year, Workday delivered 45% more r...esearch projects. They surveyed 145,000 users through in-product intercepts. The new Ideation Hub increased customer submissions by 89%. Teams now use unified dashboards to connect customer signals to business outcomes.

 

Stanford Health Care - Hospital & Health Care - Large

Stanford, USA

Stanford Health Care used Qualtrics to modernize patient experience. They processed 600,000 survey responses and cut open complaints and grievances cases by 30%. Patient satisfaction survey response ...rates rose by about 10%. Over 90% of patients now respond to digital surveys within seven days. Stanford Health Care and Qualtrics co-developed a predictive experience platform to scale improvements across healthcare.

 

Ynov - Education - Medium

France

Ynov used Qualtrics to collect feedback from 4,200 students across 6 campuses. The platform let Ynov run 17,000 surveys and gather 23,000 responses. All survey data is managed on one dashboard, makin...g it easy to compare results and spot trends. Ynov improved courses, campuses, and teaching methods based on student feedback. Students also use Qualtrics to manage their own research online.

 

Volkswagen Group Australia - Automotive - Large

Sydney, Australia

Volkswagen Group Australia used Qualtrics Experience Management to improve both employee and customer experience across 104 dealerships. Before Qualtrics, feedback was delayed and not actionable. Wit...h real-time insights and dashboards, dealers could act quickly to close experience gaps. The program led to reduced employee churn, higher NPS scores, and better satisfaction rankings. Employees became more engaged, and customer loyalty increased.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Qualtrics Employee Experience

What is Qualtrics Employee Experience?

Qualtrics Employee Experience is an Employee Experience Management Platform that helps companies close the experience gap with X-data. It is designed to identify key drivers for worker productivity, engagement, and experience. It helps small to large enterprises collect feedback from employees using surveys.

It helps brands continually assess the quality of their four core experiences: customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. It uses AI text analysis and predictive intelligence to develop actionable insights from employee interviews, performance reviews, and surveys.

Key features include equip managers and leaders with the insights and guided actions, develop employees and inform talent management processes with automated and personalised multi-rater feedback, optimise compensation and benefits, respond to more frequent feedback and act quickly, and more.

What is Qualtrics Employee Experience used for?

Qualtrics Employee Experience is a Employee Experience Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Customer Feedback Management and Onboarding .

What are the top features of Qualtrics Employee Experience?

Feedback surveys, Dashboard and Personalization are some of the top features of Qualtrics Employee Experience.

Who uses Qualtrics Employee Experience?

Qualtrics Employee Experience is used by Education, Hospital & Health Care and Human Resources among other industries.

What are Qualtrics Employee Experience alternatives?

WORKTANGO, Sense, Paperform and Spidergap are popular alternatives for Qualtrics Employee Experience.

Where is Qualtrics Employee Experience located?

Qualtrics Employee Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Employee Experience for engagement management and customer feedback management

Qualtrics Employee Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for Qualtrics Employee Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Employee Experience

Qualtrics, LLC​ News

Product

Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI

Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.

Product

Qualtrics Unveils XM Data & AI, Expanding Experience Management to Simulate, Predict ...

Qualtrics unveiled its XM Data & AI Platform, designed to enhance experience management by simulating outcomes, predicting customer behavior, and delivering trusted outcomes. The platform integrates extensive healthcare data from its acquisition of Press Ganey Forsta, enabling organizations to improve customer lifetime value through continuous experience loops. The platform's release is scheduled for 2027.

Product

Qualtrics big plan: Digital twins of real customers to simulate, predict experiences

Qualtrics is launching its XM Data & AI Platform in 2027 to simulate and predict customer experiences using digital twins and AI. The platform aims to close the "Experience Gap" by leveraging decades of experience data to enhance customer satisfaction and loyalty. New features include Experience Loop Diagnostic Service and Reputation Experience, integrated into the XM suite.

M&A

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C