Qualtrics Employee Experience: Use Cases, Capabilities & Competitors

Workday used Qualtrics to unify customer insights across the company. They replaced over 125 fragmented feedback methods with a single insights engine. In the first year, Workday delivered 45% more r...esearch projects. They surveyed 145,000 users through in-product intercepts. The new Ideation Hub increased customer submissions by 89%. Teams now use unified dashboards to connect customer signals to business outcomes.
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Stanford Health Care used Qualtrics to modernize patient experience. They processed 600,000 survey responses and cut open complaints and grievances cases by 30%. Patient satisfaction survey response ...rates rose by about 10%. Over 90% of patients now respond to digital surveys within seven days. Stanford Health Care and Qualtrics co-developed a predictive experience platform to scale improvements across healthcare.
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Ynov used Qualtrics to collect feedback from 4,200 students across 6 campuses. The platform let Ynov run 17,000 surveys and gather 23,000 responses. All survey data is managed on one dashboard, makin...g it easy to compare results and spot trends. Ynov improved courses, campuses, and teaching methods based on student feedback. Students also use Qualtrics to manage their own research online.
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Volkswagen Group Australia used Qualtrics Experience Management to improve both employee and customer experience across 104 dealerships. Before Qualtrics, feedback was delayed and not actionable. Wit...h real-time insights and dashboards, dealers could act quickly to close experience gaps. The program led to reduced employee churn, higher NPS scores, and better satisfaction rankings. Employees became more engaged, and customer loyalty increased.
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Virgin Media used Qualtrics to improve digital customer experiences. The team identified issues like cart abandonment and checkout problems by capturing real-time feedback. Qualtrics Site Intercept e...nabled in-the-moment surveys across desktop and mobile. Virgin Media surveyed thousands of customers and quickly acted on insights. The result was optimized user journeys and better customer satisfaction.
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Under Armour used Qualtrics XM to expand its product testing from 100 to over 10,000 testers. The centralized Qualtrics platform let teams quickly find and engage athletes for feedback. This helped U...nder Armour test and refine the HOVR Infinite shoe, leading to a 2019 Runner’s World Recommendation Award. The company saw 100% forecasted growth in its run category and now evaluates over 2,000 products each year. Real-time feedback now reaches development, design, and marketing teams fast.
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