Qualtrics Employee Experience Overview

Qualtrics-Employee-Experience helps organizations optimize and deliver scalable employee experiences. EmployeeXM is designed to enhance both workforce satisfaction and overall business performance.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using Qualtrics Employee Experience.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Market Research
  • Communication Management
  • Contact List Management
  • Engaging On Social Media
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Qualtrics Employee Experience.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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Qualtrics Employee Experience Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Employee Experience works with different mediums / channels such as Social Media.

Qualtrics Employee Experience's features include Feedback Surveys, Dashboard, Personalization, etc. and Qualtrics Employee Experience support capabilities include Chat Support, Phone Support, Email Support, etc. also Qualtrics Employee Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- employee engagement survey...." Peer review by Crystal K, Senior Manager, People Operations & People Partner, Human Resources

Qualtrics Employee Experience, WORKTANGO, Sense, Paperform, Spidergap, etc., all belong to a category of solutions that help Employee Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Employee Experience

Top Industries

  • Education
  • Hospital & Health Care
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Qualtrics Employee Experience is popular in Education, Hospital & Health Care, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics Employee Experience Use Cases

Why is Qualtrics Employee Experience the best choice for Engagement Management?

How does Qualtrics Employee Experience address your Customer Feedback Management Challenges?

What benefits does Qualtrics Employee Experience offer for Onboarding?

What benefits does Qualtrics Employee Experience offer for Helpdesk Management?

What solutions does Qualtrics Employee Experience provide for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Employee Experience solved their Employee Experience Management needs. Cuspera uses 1597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

Case Studies

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CASE STUDY City of St. George

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a ticketing system for website issues and gather feedback. This revealed prob...lems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.

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CASE STUDY Zoetis

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback and spot burnout risks. Practice leaders used Qual...trics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.

NA

CASE STUDY Intermountain Health

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from clinical visits to website interactions. I...ntermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.

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CASE STUDY State of Iowa

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual engagement and pulse surveys, plus ad hoc feedback projects. Managers ...used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.

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CASE STUDY University of Denver

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over 1,600 people in seven markets. They found that a sense of belong...ing was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.

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CASE STUDY Autodesk

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights Explorer, the team now finds key themes in under 5 minutes. This ...saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.

Frequently Asked Questions(FAQ)

for Qualtrics Employee Experience

What is Qualtrics Employee Experience?

Qualtrics Employee Experience is an Employee Experience Management Platform that helps companies close the experience gap with X-data. It is designed to identify key drivers for worker productivity, engagement, and experience. It helps small to large enterprises collect feedback from employees using surveys.

It helps brands continually assess the quality of their four core experiences: customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. It uses AI text analysis and predictive intelligence to develop actionable insights from employee interviews, performance reviews, and surveys.

Key features include equip managers and leaders with the insights and guided actions, develop employees and inform talent management processes with automated and personalised multi-rater feedback, optimise compensation and benefits, respond to more frequent feedback and act quickly, and more.

What is Qualtrics Employee Experience used for?

Qualtrics Employee Experience is a Employee Experience Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Customer Feedback Management and Onboarding .

What are the top features of Qualtrics Employee Experience?

Feedback surveys, Dashboard and Personalization are some of the top features of Qualtrics Employee Experience.

Who uses Qualtrics Employee Experience?

Qualtrics Employee Experience is used by Education, Hospital & Health Care and Human Resources among other industries.

What are Qualtrics Employee Experience alternatives?

WORKTANGO, Sense, Paperform and Spidergap are popular alternatives for Qualtrics Employee Experience.

Where is Qualtrics Employee Experience located?

Qualtrics Employee Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Employee Experience for engagement management and customer feedback management

Qualtrics Employee Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)

Software Failure Risk Guidance

?

for Qualtrics Employee Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Employee Experience

Qualtrics, LLC​ News

M&A

Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek

Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.

Product

Qualtrics Accelerates AI Leadership and Value with Experience Agents - Yahoo

Qualtrics plans to invest $500 million in AI over the next four years, launching its new AI-integrated platform, XM/os2, for enterprise experience management. The investment will focus on R&D, infrastructure, and personnel to enhance AI integration across its product portfolio.

M&A

Qualtrics to acquire Press Ganey Forsta in $6.75bn deal

Qualtrics is set to acquire Press Ganey Forsta for $6.75 billion, aiming to enhance its AI capabilities in experience management. This acquisition will merge Qualtrics' AI platform with Press Ganey Forsta's analytics and healthcare expertise, creating a comprehensive platform for improving human experiences across various industries. The deal, involving cash and equity, is expected to close pending regulatory approvals.

Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C