Qualtrics Employee Experience Overview

Qualtrics-Employee-Experience helps organizations optimize and deliver scalable employee experiences. EmployeeXM is designed to enhance both workforce satisfaction and overall business performance.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using Qualtrics Employee Experience.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Market Research
  • Communication Management
  • Contact List Management
  • Engaging On Social Media
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Qualtrics Employee Experience.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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Qualtrics Employee Experience Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Employee Experience works with different mediums / channels such as Social Media.

Qualtrics Employee Experience's features include Feedback Surveys, Dashboard, Personalization, etc. and Qualtrics Employee Experience support capabilities include Chat Support, Phone Support, Email Support, etc. also Qualtrics Employee Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Employee Engagement to help measure data and to identify the area of opportunity for my team...." Peer review by Corsica G, Lead Insurance Service Representative, Financial Services

Qualtrics Employee Experience, WORKTANGO, Sense, Paperform, Spidergap, etc., all belong to a category of solutions that help Employee Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Employee Experience

Top Industries

  • Education
  • Hospital & Health Care
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Qualtrics Employee Experience is popular in Education, Hospital & Health Care, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics Employee Experience Use Cases

How does Qualtrics Employee Experience address your Engagement Management Challenges?

How can Qualtrics Employee Experience enhance your Customer Feedback Management process?

What Are the key features of Qualtrics Employee Experience for Onboarding?

Why is Qualtrics Employee Experience the best choice for Helpdesk Management?

How efficiently Does Qualtrics Employee Experience manage your Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Employee Experience solved their Employee Experience Management needs. Cuspera uses 1597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

Case Studies

Retail

CASE STUDY L.L. Bean

Qualtrics XM helped L.L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and through their call center. L.L. Bean aligned products and messagin...g to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.

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Consumer Goods

CASE STUDY Yamaha

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback from musicians. During the Montage keyboard project, Yamaha surveyed... customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.

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Retail

CASE STUDY Kroger

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback using Qualtrics. During the pandemic, Kroger made over 30 policy ...changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.

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Hospitality

CASE STUDY JetBlue

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

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Hospital & Health Care

CASE STUDY Memorial Hermann Health System

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes to spot and fix issues fast. After adding QR codes in o...utpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.

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Consumer Goods

CASE STUDY LIXIL

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in weeks instead of three months. Employee e...ngagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.

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Frequently Asked Questions(FAQ)

for Qualtrics Employee Experience

What is Qualtrics Employee Experience?

Qualtrics Employee Experience is an Employee Experience Management Platform that helps companies close the experience gap with X-data. It is designed to identify key drivers for worker productivity, engagement, and experience. It helps small to large enterprises collect feedback from employees using surveys.

It helps brands continually assess the quality of their four core experiences: customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. It uses AI text analysis and predictive intelligence to develop actionable insights from employee interviews, performance reviews, and surveys.

Key features include equip managers and leaders with the insights and guided actions, develop employees and inform talent management processes with automated and personalised multi-rater feedback, optimise compensation and benefits, respond to more frequent feedback and act quickly, and more.

What is Qualtrics Employee Experience used for?

Qualtrics Employee Experience is a Employee Experience Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Customer Feedback Management and Onboarding .

What are the top features of Qualtrics Employee Experience?

Feedback surveys, Dashboard and Personalization are some of the top features of Qualtrics Employee Experience.

Who uses Qualtrics Employee Experience?

Qualtrics Employee Experience is used by Education, Hospital & Health Care and Human Resources among other industries.

What are Qualtrics Employee Experience alternatives?

WORKTANGO, Sense, Paperform and Spidergap are popular alternatives for Qualtrics Employee Experience.

Where is Qualtrics Employee Experience located?

Qualtrics Employee Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Employee Experience for engagement management and customer feedback management

Qualtrics Employee Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.84/5 ★

Read Reviews (1)
Analytics

4.21/5 ★

Read Reviews (80)
Custom Reports

3.47/5 ★

Read Reviews (246)

Software Failure Risk Guidance

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for Qualtrics Employee Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Employee Experience

Qualtrics, LLC​ News

Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

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Partnership

iTWire - Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents that enhance healthcare experiences by reducing administrative burdens and improving patient outcomes. These AI agents, built on the Qualtrics XM Platform, aim to improve access, coordination, and engagement by integrating predictive insights into healthcare workflows. This collaboration leverages Qualtrics' experience data and Stanford's clinical expertise to address complex healthcare challenges.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities - PR Newswire

Qualtrics and PureSpectrum have formed a partnership to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI-driven synthetic model with PureSpectrum's data. This collaboration aims to deliver faster, cost-effective market insights, leveraging Qualtrics' experience data and PureSpectrum's training data to improve research precision and reliability.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities

Qualtrics and PureSpectrum have partnered to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI model with PureSpectrum's data to improve market research efficiency and accuracy. This collaboration aims to reduce research costs and accelerate insights, benefiting companies like Booking.com and Google Labs.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

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Financials

SERIES C