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SurveySparrow Enterprise is popular in Information Technology And Services, Marketing And Advertising, and Computer Software industries and is widely used by Small Business, Mid Market, and Enterprise.

SurveySparrow Enterprise Product Overview

Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

How satisfied the customers are with SurveySparrow Enterprise use-cases

Reviews

"Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surv...eys with this tool." - Katherine Stevens
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..." - Alex Healy

SurveySparrow Enterprise Customer Insights, Testimonials and Case Studies

What Are the key features of SurveySparrow Enterprise for Collecting Feedback?

Why is SurveySparrow Enterprise the best choice for Engaging Conversational Surveys?

Why is SurveySparrow Enterprise the best choice for Market Research?

How can SurveySparrow Enterprise enhance your Automated Workflows process?

Why is SurveySparrow Enterprise the best choice for White-Labeled Surveys?

What is SurveySparrow Enterprise?

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.

Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.

What are the top features of SurveySparrow Enterprise?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveySparrow Enterprise.

Who uses SurveySparrow Enterprise?

SurveySparrow Enterprise is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are SurveySparrow Enterprise alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveySparrow Enterprise.

Where is SurveySparrow Enterprise located?

SurveySparrow Enterprise is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.

1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens
SurveySparrow Enterprise testimonial

Alex Healy

Digital Producer

Heat + Deloitte Digital

Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei
CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens
SurveySparrow Enterprise testimonial

Alex Healy

Digital Producer

Heat + Deloitte Digital

Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei

Godrej Consumer Products - Consumer Goods

SurveySparrow helped Godrej Consumer Products improve employee engagement during the pandemic. Godrej needed a tool that offered real-time data, strong customization, and a mobile-friendly experience.... SurveySparrow replaced their old chatbot and enabled a 70% increase in survey responses. Employees felt heard, and leadership gained valuable insights. The platform went live in just 15 days and became a key part of internal communication.

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wydr - Consumer Goods

SurveySparrow helped wydr automate post-event surveys, replacing slow paper forms. Wydr used features like recurring surveys and audience management to collect feedback easily. The switch saved time ...and improved event feedback. Wydr saw a 20% increase in customer engagement and website traffic. They received 3185 responses with a 65% completion rate.

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TatvaCare - Hospital & Health Care

TatvaCare wanted to improve patient experience by collecting feedback at the right touchpoints. They faced challenges with their in-house tool, losing 90% of responses due to internet reliance. Surve...ySparrow's offline survey feature solved this, allowing feedback collection without internet. This led to an 80% increase in response rates. TatvaCare could address patient concerns faster and make data-driven decisions, improving the care experience.

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Tata Digital - Digital Services

Tata Digital wanted to improve customer service and increase their NPS and CSAT scores. Their old feedback tools were not flexible enough. SurveySparrow provided customizable surveys and real-time an...alytics. This helped Tata Digital track NPS for major brands and gain actionable insights. As a result, they saw a significant improvement in customer experience metrics.

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Twin Health - Health Care

SurveySparrow helped Twin Health improve member experience by 3X. The company switched from Apptentive, where survey response rates were only 5%. With SurveySparrow, response rates increased to 30% i...n one year. The team used chat-based surveys, in-app SDK, and custom branding. This made it easier to collect feedback and improve care team efficiency.

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OneTable - Hospitality

OneTable wanted to improve their Shabbat dinner experiences by gathering meaningful feedback. They faced challenges with their previous survey platform, FormAssembly, which lacked customization and s...eamless integration with Salesforce. Switching to SurveySparrow, they achieved better survey customization and integration with Salesforce and Slack. This led to improved response rates and real-time feedback, enhancing guest engagement and experience. OneTable now uses SurveySparrow for broader organizational surveys, including employee engagement.

Read on →

Single Page View | SurveySparrow

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Peers used SurveySparrow Enterprise for Collecting feedback and Engaging conversational surveys

SurveySparrow Enterprise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)

SurveySparrow Enterprise Integrations

SurveySparrow Enterprise integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for SurveySparrow Enterprise

Software Failure Risk Guidance

?

for SurveySparrow Enterprise

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow Enterprise

SurveySparrow Inc. Pricing

Pricing(productCode=CFProdCode-10713, pricingDescription=SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card. , isFreeVersionAvailable=YES, startingPrice=$19 per month, isFreeTrialAvailable=YES, trialPeriod=14 days, isDemoVersionAvailable=NO, valueForMoneyMeterText=The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment. , valueForMoneyMeterValue=80, customerSupport=High, deployment=High, training=Medium, addOn=High, pricingLink=https://surveysparrow.com/pricing/, updatedOn=Mon Feb 15 00:00:00 UTC 2021)

SurveySparrow Inc. News

Product
 

SurveySparrow Launches SparrowDesk - the AI - First Customer Support Platform

SurveySparrow has launched SparrowDesk, an AI-first customer support platform designed to auto-resolve tickets and enhance omni-channel support. This new addition aims to simplify customer experience management by integrating AI capabilities that assist support agents and streamline operations. SparrowDesk is part of SurveySparrow's strategy to expand its product suite and address real-world customer service challenges.

SurveySparrow Inc. Profile

Company Name

SurveySparrow Inc.

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Financials

PRIVATE