SurveySparrow Enterprise Overview

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.

Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.

Cuspera Reviews

1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction is the most popular business priority peers achieved using SurveySparrow Enterprise.

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveySparrow Enterprise.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.90/5

Read Reviews (395)

"...Using SurveySparrow has allowed us to increase survey response, improve our customer satisfaction and. - Ability to put the first question in the actual email...."
measuring net promoter score

4.84/5

Read Reviews (106)

"...We use constantly for market research and measuring NPS...."
Measuring satisfaction

4.92/5

Read Reviews (42)

"...I use SurveySparrow for customer satisfaction surveys for my students and photography clients...."
Engaging Conversational Surveys with Chat

4.92/5

Read Reviews (297)

"...Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates..."
Market Research

4.94/5

Read Reviews (50)

"...Market research...."
PEER EXPERIENCES
Collecting Feedback

4.90/5

Read Reviews (395)

"...Using SurveySparrow has allowed us to increase survey response, improve our customer satisfaction and. - Ability to put the first question in the actual email...." Peer review by Laura L., Marketer
measuring net promoter score

4.90/5

Read Reviews (106)

Measuring satisfaction

4.90/5

Read Reviews (42)

Engaging Conversational Surveys with Chat

4.92/5

Read Reviews (297)

"...Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates..." Peer review by Gary Shouldis, Founder & CEO, 3Bug Media
Market Research

4.94/5

Read Reviews (50)

"...Market research...." Peer review by Nancy M. S., Professor of Finance

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4998 insights from peers and experts to help you assess how these SurveySparrow Enterprise use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei

Alex Healy

Digital Producer

Heat + Deloitte Digital

Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
CUSTOMERS TESTIMONIALS

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei

Alex Healy

Digital Producer

Heat + Deloitte Digital

Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos

Case Studies

COMPANY CASE STUDIES
Case Study SPB Web Solutions

How SPB Web Solutions smartly uses SurveySparrow to increase qualified prospects by 30%

Read More
Case Study wydr

wydr Increases Customer Engagement By 20% With Post Event Surveys

Read More
Case Study Paysafe

How Paysafe creates slick and effective merchant surveys with the sleek and competent SurveySparrow

Read More

SurveySparrow Enterprise Pricing

Last updated Feb 15, 2021

SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card.

Starting Price:
$19 per month
Free Trial Available?
YES
Trial Period
14 days
Demo Version Available?
NO
Free Version Available?
YES

Value For Money Meter

?

The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.

Low Medium High

Customer Support

High

Deployment

High

Training

Medium

Add on

High

For More Information , read here or request a custom quote below

Frequently Asked Questions(FAQ)

for SurveySparrow Enterprise

What is SurveySparrow Enterprise?

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

What are the top features of SurveySparrow Enterprise?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveySparrow Enterprise.

Who uses SurveySparrow Enterprise?

SurveySparrow Enterprise is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are SurveySparrow Enterprise alternatives?

Where is SurveySparrow Enterprise located?

SurveySparrow Enterprise is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.

Popular Business Setting

for SurveySparrow Enterprise

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveySparrow Enterprise to Improve customer satisfaction

Peer and Expert Opinion on Features

for SurveySparrow Enterprise

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (1523)
Survey themes library

2.81/5

Read Reviews (84)
Personalization

4.34/5

Read Reviews (70)
Dashboard

4.82/5

Read Reviews (43)
Widgets

2.89/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (1523)
Survey themes library

2.81/5

Read Reviews (84)
Personalization

4.34/5

Read Reviews (70)
Dashboard

4.82/5

Read Reviews (43)
Widgets

2.89/5

Read Reviews (20)

IT and Other Capabilities

for SurveySparrow Enterprise

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.31/5

Read Reviews (136)
Data Import

3.91/5

Read Reviews (255)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.31/5

Read Reviews (136)
Data Import

3.91/5

Read Reviews (255)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.98/5

Read Reviews (344)
Email Support

4.98/5

Read Reviews (201)
24/7 Support

4.83/5

Read Reviews (945)
Phone Support

4.73/5

Read Reviews (47)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.98/5

Read Reviews (344)
Email Support

4.98/5

Read Reviews (201)
24/7 Support

4.83/5

Read Reviews (945)
Phone Support

4.73/5

Read Reviews (47)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)

Software Failure Risk Guidance

?

for SurveySparrow Enterprise

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow Enterprise

Vendor Profile Details

Company Name

SurveySparrow

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

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