SurveySparrow Enterprise Overview

Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow Enterprise.

Other use cases:

  • Automated Workflows
  • White-Labeled Surveys
  • Generation Of New Leads
  • Campaign Management
  • Reputation Management
  • Conversion Management
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction is the most popular business priority that customers and associates have achieved using SurveySparrow Enterprise.

SurveySparrow Enterprise Use-Cases and Business Priorities: Customer Satisfaction Data

SurveySparrow Enterprise works with different mediums / channels such as Chat.

SurveySparrow Enterprise's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveySparrow Enterprise support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow Enterprise analytics capabilities include Analytics, and Custom Reports.

Reviews

"We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems." - Jaakko Jalkanen

SurveySparrow Enterprise, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveySparrow Enterprise

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

SurveySparrow Enterprise is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on SurveySparrow Enterprise Use Cases

How does SurveySparrow Enterprise facilitate Collecting Feedback?

How does SurveySparrow Enterprise address your Engaging Conversational Surveys Challenges?

How can SurveySparrow Enterprise enhance your Market Research process?

What solutions does SurveySparrow Enterprise provide for Automated Workflows?

How can SurveySparrow Enterprise enhance your White-Labeled Surveys process?

10+ more Business Use Cases

1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Jaakko Jalkanen

Business Manager

Brella

We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems. Testimonial By Jaakko Jalkanen
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens
CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Jaakko Jalkanen

Business Manager

Brella

We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems. Testimonial By Jaakko Jalkanen
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens

Case Studies

Education

CASE STUDY SAMA Educational Co.

SurveySparrow helped SAMA Educational Co. manage feedback across multiple campuses. The platform's multilingual surveys increased participation from students and parents. SAMA used SurveySparrow's ti...cketing system to address concerns quickly. The solution improved NPS and CSAT scores. Customized surveys and multi-channel distribution boosted parent engagement. SAMA now makes better decisions with actionable feedback data.

Events Services

CASE STUDY WePlay Studios

SurveySparrow helped WePlay Studios improve employee engagement and feedback. The company used eNPS and 360-degree surveys to get clear insights into employee performance and satisfaction. SurveySpar...row's user-friendly platform increased survey participation and made it easy to share detailed reports. HR and managers saved time on preparing and sharing reviews. The new feedback process built trust and boosted morale across the team.

Hospitality

CASE STUDY Paragon Casino

SurveySparrow helped Paragon Casino improve guest feedback collection. The casino switched from slow, traditional methods to real-time, conversational surveys. SurveySparrow's dashboards and analytic...s made it easy to track and share feedback. Paragon Casino cut feedback analysis time by 70%. Guest satisfaction scores went up after using SurveySparrow.

Insurance

CASE STUDY OWIT Global

SurveySparrow's 360-degree feedback platform helped OWIT Global move from a manual evaluation process to a multi-rater system. The new platform made it easy for employees to give and get feedback fro...m peers, managers, and themselves. This led to higher employee satisfaction and engagement. Managers saved time with automated and centralized feedback. The platform's reporting tools gave leaders clear data to guide employee growth. OWIT Global now plans to use SurveySparrow for customer feedback too.

Entertainment

CASE STUDY Podimo

SurveySparrow helped Podimo get deeper user insights and improve their product. Podimo used SurveySparrow to collect feedback from thousands of users with custom surveys. The platform let them segmen...t users and analyze detailed reports. Podimo saved time and money by doing research in-house instead of using agencies. They now make faster, data-driven decisions and have better control over their feedback process.

Information Technology and Services

CASE STUDY Zluri

SurveySparrow helped Zluri increase their NPS survey response rate by 5x. Zluri needed better survey engagement and more responses for their customer success metrics. Their old tool had low response ...rates and poor customization. SurveySparrow offered intuitive design, advanced customization, and sharable links for surveys. Zluri's NPS response rate grew to 25% in four quarters, with a 400% increase in coverage. Other teams at Zluri now use SurveySparrow for CES and eNPS surveys.

Video

Single Page View | SurveySparrow

Video Thumbnail

Frequently Asked Questions(FAQ)

for SurveySparrow Enterprise

What is SurveySparrow Enterprise?

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.

Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.

What are the top features of SurveySparrow Enterprise?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveySparrow Enterprise.

Who uses SurveySparrow Enterprise?

SurveySparrow Enterprise is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are SurveySparrow Enterprise alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveySparrow Enterprise.

Where is SurveySparrow Enterprise located?

SurveySparrow Enterprise is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.
lightning

Peers used SurveySparrow Enterprise for Collecting feedback and Engaging conversational surveys

SurveySparrow Enterprise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.83/5 ★

Read Reviews (1)
Analytics

4.47/5 ★

Read Reviews (146)
Custom Reports

3.73/5 ★

Read Reviews (477)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.83/5 ★

Read Reviews (1)
Analytics

4.47/5 ★

Read Reviews (146)
Custom Reports

3.73/5 ★

Read Reviews (477)

SurveySparrow Enterprise Integrations

SurveySparrow Enterprise integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.31/5 ★

Read Reviews (136)
Data Import

3.91/5 ★

Read Reviews (255)

Few API Integrations for SurveySparrow Enterprise

Software Failure Risk Guidance

?

for SurveySparrow Enterprise

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow Enterprise

SurveySparrow Inc. Pricing

Pricing(productCode=CFProdCode-10713, pricingDescription=SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card. , isFreeVersionAvailable=YES, startingPrice=$19 per month, isFreeTrialAvailable=YES, trialPeriod=14 days, isDemoVersionAvailable=NO, valueForMoneyMeterText=The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment. , valueForMoneyMeterValue=80, customerSupport=High, deployment=High, training=Medium, addOn=High, pricingLink=https://surveysparrow.com/pricing/, updatedOn=Mon Feb 15 00:00:00 UTC 2021)

SurveySparrow Inc. News

SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.

SurveySparrow Inc. Profile

Company Name

SurveySparrow Inc.

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Financials

PRIVATE