SurveySparrow Enterprise Overview
Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow Enterprise.
Business Priorities
Improve Customer Satisfaction is the most popular business priority that customers and associates have achieved using SurveySparrow Enterprise.
SurveySparrow Enterprise Use-Cases and Business Priorities: Customer Satisfaction Data
SurveySparrow Enterprise works with different mediums / channels such as Chat.
SurveySparrow Enterprise's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveySparrow Enterprise support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow Enterprise analytics capabilities include Analytics, and Custom Reports.
Reviews
"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding." - Parisa Vassei
SurveySparrow Enterprise, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveySparrow Enterprise
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
SurveySparrow Enterprise is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on SurveySparrow Enterprise Use Cases
What makes SurveySparrow Enterprise ideal for Collecting Feedback?
How can SurveySparrow Enterprise optimize your Engaging Conversational Surveys Workflow?
How does SurveySparrow Enterprise address your Market Research Challenges?
What solutions does SurveySparrow Enterprise provide for Automated Workflows?
What Are the key features of SurveySparrow Enterprise for White-Labeled Surveys?
1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy |
|
We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems. Testimonial By Jaakko Jalkanen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Parisa Vassei Founder Parisa Consulting |
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Alex Healy Digital Producer Heat + Deloitte Digital |
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy |
|
Jaakko Jalkanen Business Manager Brella |
We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems. Testimonial By Jaakko Jalkanen |
Case Studies
CASE STUDY Brella
CASE STUDY SRI International
CASE STUDY Truliv
CASE STUDY wydr
CASE STUDY Vector Networks
CASE STUDY Paysafe
Video
Single Page View | SurveySparrow
Frequently Asked Questions(FAQ)
for SurveySparrow Enterprise
What is SurveySparrow Enterprise?
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
What are the top features of SurveySparrow Enterprise?
Who uses SurveySparrow Enterprise?
What are SurveySparrow Enterprise alternatives?
Where is SurveySparrow Enterprise located?
Peers used SurveySparrow Enterprise for Collecting feedback and Engaging conversational surveys
SurveySparrow Enterprise Competitors
SurveySparrow Enterprise Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (477) |
SurveySparrow Enterprise Integrations
SurveySparrow Enterprise integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SurveySparrow Enterprise
Software Failure Risk Guidance
?for SurveySparrow Enterprise
Overall Risk Meter
Top Failure Risks for SurveySparrow Enterprise
SurveySparrow Inc. Pricing
Pricing(productCode=CFProdCode-10713, pricingDescription=SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card. , isFreeVersionAvailable=YES, startingPrice=$19 per month, isFreeTrialAvailable=YES, trialPeriod=14 days, isDemoVersionAvailable=NO, valueForMoneyMeterText=The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment. , valueForMoneyMeterValue=80, customerSupport=High, deployment=High, training=Medium, addOn=High, pricingLink=https://surveysparrow.com/pricing/, updatedOn=Mon Feb 15 00:00:00 UTC 2021)
SurveySparrow Inc. News
SurveySparrow Launches SparrowDesk - the AI - First Customer Support Platform
SurveySparrow has launched SparrowDesk, an AI-first customer support platform designed to auto-resolve tickets and enhance omni-channel support. This new addition aims to simplify customer experience management by integrating AI capabilities that assist support agents and streamline operations. SparrowDesk is part of SurveySparrow's strategy to expand its product suite and address real-world customer service challenges.
SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience
SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.
SurveySparrow Inc. Profile
Company Name
SurveySparrow Inc.
Company Website
https://surveysparrow.com/HQ Location
340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees
11-50
Social
Financials
PRIVATE
