SurveySparrow Enterprise Overview

Here’s the scoop on SurveySparrow Enterprise! We've gathered over 4998 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

SurveySparrow Enterprise, SurveyMonkey, Alchemer Enterprise Feedback Management Platform, Qualtrics Customer Experience, Zoho Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if SurveySparrow Enterprise is right for your needs? Our Cuspera AI engine can evaluate how SurveySparrow Enterprise fits your specific business needs, industry, and context. Get your personalized assessment report today.

SurveySparrow Enterprise supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Market Research
  • Automated Workflows
  • White-Labeled Surveys

SurveySparrow Enterprise can help you with many business goals, such as Improve Customer Satisfaction. It can help manage these activities if you use Chat for these needs. As a solution, SurveySparrow Enterprise's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.

SurveySparrow Enterprise Information Technology and Services Vertical is its biggest customer base.

Reviews

"This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey ...method. " - Peter Vogopoulos

SurveySparrow Enterprise Reviews

1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction is the most popular business priority peers achieved using SurveySparrow Enterprise.

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveySparrow Enterprise.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.90/5

Read Reviews (395)

"...Vector Networks managed to collect feedback from all the key points during the customer journey using SurveySparrow...." Case Study Vector Networks
measuring net promoter score

4.84/5

Read Reviews (106)

"...The NPS is used to measure how happy customers are with a particular brand...."
Measuring satisfaction

4.92/5

Read Reviews (42)

"...It offers 4 engaging solutions for collecting CSAT and reducing customer effort, including email signature surveys and others...."
Engaging Conversational Surveys with Chat

4.92/5

Read Reviews (297)

"...Survey Sparrow is a user friendly platform for survey that tremendously increased user engagement and user feedback...."
Market Research

4.94/5

Read Reviews (50)

"...Surveys, research, marketing related...."
PEER EXPERIENCES
Collecting Feedback

4.90/5

Read Reviews (395)

"...Vector Networks managed to collect feedback from all the key points during the customer journey using SurveySparrow...." Case Study Vector Networks
measuring net promoter score

4.90/5

Read Reviews (106)

Measuring satisfaction

4.90/5

Read Reviews (42)

Engaging Conversational Surveys with Chat

4.92/5

Read Reviews (297)

"...Survey Sparrow is a user friendly platform for survey that tremendously increased user engagement and user feedback...." Peer review from Financial Services
Market Research

4.94/5

Read Reviews (50)

"...Surveys, research, marketing related...." Peer review by Philippe B., Crisis & Emergency Risk Communications (ERC) Consultant, Marketing and Advertising

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4998 insights from peers and experts to help you assess how these SurveySparrow Enterprise use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens
CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting

SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei
SurveySparrow Enterprise testimonial

Katherine Stevens

Market Intelligence and Strategy Manager

Paysafe

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool. Testimonial By Katherine Stevens

Case Studies

COMPANY CASE STUDIES
SurveySparrow Enterprise case study
Case Study Paysafe

How Paysafe creates slick and effective merchant surveys with the sleek and competent SurveySparrow

Read More
SurveySparrow Enterprise case study
Case Study Brella

Brella gets a Customer Experience makeover with SurveySparrow

Read More
SurveySparrow Enterprise case study
Case Study wydr

wydr Increases Customer Engagement By 20% With Post Event Surveys

Read More

Video

Single Page View | SurveySparrow

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SurveySparrow Enterprise Pricing

Last updated Feb 15, 2021

SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card.

checkmarkStarting Price:
$19 per month
checkmarkFree Trial Available?
YES
checkmarkTrial Period
14 days
checkmarkDemo Version Available?
NO
checkmarkFree Version Available?
YES

Value For Money Meter

?

The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.

Low Medium High
checkmark

Customer Support

High
checkmark

Deployment

High
checkmark

Training

Medium
checkmark

Add on

High

For More Information , read here or request a custom quote below

Frequently Asked Questions(FAQ)

for SurveySparrow Enterprise

What is SurveySparrow Enterprise?

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

What are the top features of SurveySparrow Enterprise?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveySparrow Enterprise.

Who uses SurveySparrow Enterprise?

SurveySparrow Enterprise is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are SurveySparrow Enterprise alternatives?

Where is SurveySparrow Enterprise located?

SurveySparrow Enterprise is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.

Popular Business Setting

for SurveySparrow Enterprise

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used SurveySparrow Enterprise to Improve customer satisfaction

Peer and Expert Opinion on Features

for SurveySparrow Enterprise

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (1523)
Survey themes library

2.81/5

Read Reviews (84)
Personalization

4.34/5

Read Reviews (70)
Dashboard

4.82/5

Read Reviews (43)
Widgets

2.89/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (1523)
Survey themes library

2.81/5

Read Reviews (84)
Personalization

4.34/5

Read Reviews (70)
Dashboard

4.82/5

Read Reviews (43)
Widgets

2.89/5

Read Reviews (20)

IT and Other Capabilities

for SurveySparrow Enterprise

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.31/5

Read Reviews (136)
Data Import

3.91/5

Read Reviews (255)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.31/5

Read Reviews (136)
Data Import

3.91/5

Read Reviews (255)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.98/5

Read Reviews (344)
Email Support

4.98/5

Read Reviews (201)
24/7 Support

4.83/5

Read Reviews (945)
Phone Support

4.73/5

Read Reviews (47)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.98/5

Read Reviews (344)
Email Support

4.98/5

Read Reviews (201)
24/7 Support

4.83/5

Read Reviews (945)
Phone Support

4.73/5

Read Reviews (47)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.83/5

Read Reviews (1)
Analytics

4.47/5

Read Reviews (146)
Custom Reports

3.73/5

Read Reviews (477)

Software Failure Risk Guidance

?

for SurveySparrow Enterprise

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow Enterprise

Vendor Profile Details

Company Name

SurveySparrow

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Financials

PRIVATE