SurveySparrow Enterprise Overview
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
Cuspera Reviews
1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction is the most popular business priority peers achieved using SurveySparrow Enterprise.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveySparrow Enterprise.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.90/5 ★ |
"...Using SurveySparrow has allowed us to increase survey response, improve our customer satisfaction and. - Ability to put the first question in the actual email...." Peer review by Laura L., Marketer |
| measuring net promoter score |
4.84/5 ★ |
"...We use constantly for market research and measuring NPS...." Peer review from Accounting |
| Measuring satisfaction |
4.92/5 ★ |
"...I use SurveySparrow for customer satisfaction surveys for my students and photography clients...." Peer review by Nicolet G., Eigenaar |
| Engaging Conversational Surveys with Chat |
4.92/5 ★ |
"...Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates..." Peer review by Gary Shouldis, Founder & CEO, 3Bug Media |
| Market Research |
4.94/5 ★ |
"...Market research...." Peer review by Nancy M. S., Professor of Finance |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.90/5 ★ |
"...Using SurveySparrow has allowed us to increase survey response, improve our customer satisfaction and. - Ability to put the first question in the actual email...." Peer review by Laura L., Marketer |
|
| measuring net promoter score |
4.90/5 ★ |
| Measuring satisfaction |
4.90/5 ★ |
| Engaging Conversational Surveys with Chat |
4.92/5 ★ |
"...Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates..." Peer review by Gary Shouldis, Founder & CEO, 3Bug Media |
|
| Market Research |
4.94/5 ★ |
"...Market research...." Peer review by Nancy M. S., Professor of Finance |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4998 insights from peers and experts to help you assess how these SurveySparrow Enterprise use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy |
|
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Parisa Vassei Founder Parisa Consulting |
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Alex Healy Digital Producer Heat + Deloitte Digital |
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy |
|
Peter Vogopoulos Executive Coach and Business Advisor Exceeding Limits |
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SPB Web SolutionsRead More |
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Case Study wydrRead More |
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Case Study PaysafeRead More |
SurveySparrow Enterprise Pricing
Last updated Feb 15, 2021
SurveySparrow provides an extensive and flexible set of price plans both for individual customers and business users. There is a free entry version available for individual users which is limited by number of questions and responses. The two other priced plans for individual users - Basic and Premium are available for billing both quarterly and annually. The business users have 4 different options including a custom option called Elite. The Enterprise plan is the most popular one with 100K responses per month upto 10 users. This plan comes with a host of features including workflows, survey catalog and dedicated customer success manager. One of the unique aspects of SurveySparrow is that every plan comes with a free trial valid for 14 days with no credit card.
-
Starting Price:
- $19 per month
- Free
Trial Available?
- YES
- Trial
Period
- 14 days
- Demo Version
Available?
- NO
- Free Version
Available?
- YES
Value For Money Meter
?The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.
Customer Support
Deployment
Training
Add on
For More Information , read here or request a custom quote below
Frequently Asked Questions(FAQ)
for SurveySparrow Enterprise
What is SurveySparrow Enterprise?
What are the top features of SurveySparrow Enterprise?
Who uses SurveySparrow Enterprise?
What are SurveySparrow Enterprise alternatives?
Where is SurveySparrow Enterprise located?
Popular Business Setting
for SurveySparrow Enterprise
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SurveySparrow Enterprise to Improve customer satisfaction
SurveySparrow Enterprise Alternatives
Peer and Expert Opinion on Features
for SurveySparrow Enterprise
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1523) |
| Survey themes library | Read Reviews (84) |
| Personalization | Read Reviews (70) |
| Dashboard | Read Reviews (43) |
| Widgets | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1523) |
| Survey themes library | Read Reviews (84) |
| Personalization | Read Reviews (70) |
| Dashboard | Read Reviews (43) |
| Widgets | Read Reviews (20) |
IT and Other Capabilities
for SurveySparrow Enterprise
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (136) |
| Data Import | Read Reviews (255) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (136) |
| Data Import | Read Reviews (255) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (344) |
| Email Support | Read Reviews (201) |
| 24/7 Support | Read Reviews (945) |
| Phone Support | Read Reviews (47) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (344) |
| Email Support | Read Reviews (201) |
| 24/7 Support | Read Reviews (945) |
| Phone Support | Read Reviews (47) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (477) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (477) |
Software Failure Risk Guidance
?for SurveySparrow Enterprise
Overall Risk Meter
Top Failure Risks for SurveySparrow Enterprise
Vendor Profile Details
Company Name
SurveySparrow
Company Website
https://surveysparrow.com/HQ Location
340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees
11-50
Social
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