SurveySparrow Enterprise Overview

Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow Enterprise.

Other use cases:

  • Automated Workflows
  • White-Labeled Surveys
  • Generation Of New Leads
  • Campaign Management
  • Reputation Management
  • Conversion Management
  • Lead Engagement
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Business Priorities

Improve Customer Satisfaction is the most popular business priority that customers and associates have achieved using SurveySparrow Enterprise.

Other priorities:

See all business priorities See less business priorities

SurveySparrow Enterprise Use-Cases and Business Priorities: Customer Satisfaction Data

SurveySparrow Enterprise works with different mediums / channels such as Chat.

SurveySparrow Enterprise's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveySparrow Enterprise support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow Enterprise analytics capabilities include Analytics, and Custom Reports.

Reviews

"This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey ...method." - Peter Vogopoulos

SurveySparrow Enterprise, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveySparrow Enterprise

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

SurveySparrow Enterprise is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on SurveySparrow Enterprise Use Cases

What solutions does SurveySparrow Enterprise provide for Collecting Feedback?

How can SurveySparrow Enterprise enhance your Engaging Conversational Surveys process?

How can SurveySparrow Enterprise enhance your Market Research process?

How does SurveySparrow Enterprise facilitate Automated Workflows?

How can SurveySparrow Enterprise enhance your White-Labeled Surveys process?

10+ more Business Use Cases

1,152 buyers and buying teams have used Cuspera to assess how well SurveySparrow Enterprise solved their Customer Feedback Management needs. Cuspera uses 4998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei
SurveySparrow Enterprise testimonial

Alex Healy

Digital Producer

Heat + Deloitte Digital
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy
CUSTOMERS TESTIMONIALS
SurveySparrow Enterprise testimonial

Peter Vogopoulos

Executive Coach and Business Advisor

Exceeding Limits
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
SurveySparrow Enterprise testimonial

Parisa Vassei

Founder

Parisa Consulting
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei
SurveySparrow Enterprise testimonial

Alex Healy

Digital Producer

Heat + Deloitte Digital
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... Testimonial By Alex Healy

Case Studies

Education

CASE STUDY AP LATAM

AP LATAM wanted to understand student feedback better. They faced challenges with manual feedback collection and analysis. Using SurveySparrow, they streamlined the process and improved feedback anal...ysis. This led to a 16-point increase in NPS. They converted 8% of detractors and passives into promoters. Real-time data and sentiment analysis helped them act quickly and improve student experience.

Read more →
Hospitality

CASE STUDY Pechanga Resort Casino

Pechanga Resort Casino wanted to improve guest satisfaction and track insights. They needed a tool to collect large volumes of data without restrictive limits. SurveySparrow was chosen for its flexib...ility and ability to handle large data. Pechanga saw a 40% increase in survey responses and better ROI. They used smart lists to segment audiences and deliver personalized experiences, leading to higher engagement and satisfaction.

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Insurance

CASE STUDY Zuno General Insurance

Zuno General Insurance wanted to improve customer experience by understanding customer sentiments better. They faced challenges with inefficient NPS data tracking and limited support. By switching to... SurveySparrow, they streamlined feedback analysis, reducing analysis time by 50%. This allowed quicker decision-making and improved process efficiency. The transformation empowered their customer experience team and strengthened their service delivery.

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CASE STUDY ImYoo

ImYoo needed a way to streamline donor assessments and sample tracking. They faced challenges with donors being unsure about their condition to donate, causing delays. ImYoo used SurveySparrow to cre...ate guided assessments and receive instant notifications. This helped donors assess their readiness and improved sample tracking. The solution captured partial responses, minimizing data loss. As a result, ImYoo improved efficiency and data quality, allowing them to scale their efforts.

Read more →
Hospitality

CASE STUDY OneTable

OneTable wanted to improve their Shabbat dinner experiences by gathering meaningful feedback. They faced challenges with their previous survey platform, FormAssembly, which lacked customization and s...eamless integration with Salesforce. Switching to SurveySparrow, they achieved better survey customization and integration with Salesforce and Slack. This led to improved response rates and real-time feedback, enhancing guest engagement and experience. OneTable now uses SurveySparrow for broader organizational surveys, including employee engagement.

Read more →
Hospitality

CASE STUDY Landscapes Golf Management

Landscapes Golf Management wanted to improve feedback response rates. They faced challenges with rigid survey designs and limited question types. By using SurveySparrow, they customized surveys with ...videos and images, improving flexibility. This led to a 60% increase in feedback response rates. SurveySparrow's tools helped in various areas, including customer loyalty and event management.

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Frequently Asked Questions(FAQ)

for SurveySparrow Enterprise

What is SurveySparrow Enterprise?

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers.

It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.

Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.

What are the top features of SurveySparrow Enterprise?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveySparrow Enterprise.

Who uses SurveySparrow Enterprise?

SurveySparrow Enterprise is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are SurveySparrow Enterprise alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveySparrow Enterprise.

Where is SurveySparrow Enterprise located?

SurveySparrow Enterprise is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.
lightning

Peers used SurveySparrow Enterprise for Collecting feedback and Engaging conversational surveys

SurveySparrow Enterprise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.83/5 ★

Read Reviews (1)
Analytics

4.47/5 ★

Read Reviews (146)
Custom Reports

3.73/5 ★

Read Reviews (477)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.83/5 ★

Read Reviews (1)
Analytics

4.47/5 ★

Read Reviews (146)
Custom Reports

3.73/5 ★

Read Reviews (477)

SurveySparrow Enterprise Integrations

SurveySparrow Enterprise integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.31/5 ★

Read Reviews (136)
Data Import

3.91/5 ★

Read Reviews (255)

Few API Integrations for SurveySparrow Enterprise

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webflow

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WooCommerce

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Sheets

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SurveySparrow Enterprise

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow Enterprise

SurveySparrow Inc. News

SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.

Read more →

SurveySparrow Inc. Profile

Company Name

SurveySparrow Inc.

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE