Overview: SmileBack and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

SmileBack and SurveySparrow Enterprise both offer comprehensive solutions for managing customer feedback, albeit with distinct strengths. SmileBack focuses on enhancing customer satisfaction and supporting large enterprises in information technology, while SurveySparrow Enterprise offers extensive capabilities in collecting feedback and engaging surveys across various industries. SmileBack is ideal for IT services looking to improve customer engagement, while SurveySparrow Enterprise meets the needs of enterprises seeking advanced feedback collection with a broader scope.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

SmileBack and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

SmileBack

4.8

SurveySparrow Enterprise

4.5

Key Capabilities Supported

SmileBack excels in collecting feedback and measuring customer satisfaction, complemented by engaging surveys and review management. Its capabilities are tailored to meet the demands of IT service organizations focusing on customer interactions. read more →

SurveySparrow Enterprise highlights comprehensive feedback collection and engaging conversational surveys. It also supports automated workflows and market research, appealing to enterprises that require in-depth feedback solutions. read more →

Business Goals

SmileBack is centered around improving customer satisfaction and acquiring new customers, making it optimal for businesses that prioritize customer engagement improvements. read more →

SurveySparrow Enterprise is oriented towards enhancing customer satisfaction through its robust feedback mechanisms, aligning with companies seeking in-depth customer insights. read more →

Core Features

SmileBack's standout features include data import and custom reports, which empower enterprises with vital insights and an easy-to-use migration process. read more →

SurveySparrow Enterprise offers powerful custom reports and integrations alongside AI-powered tools, thus attracting customers needing advanced analytics and integration capabilities. read more →

Vendor Support

SmileBack provides comprehensive 24/7 support, with additional options like email, phone, and chat, catering to enterprises with consistent support needs. read more →

SurveySparrow Enterprise offers extensive 24/7 support, prominently featuring chat and email options, accommodating businesses that rely on accessible and versatile support. read more →

Segments and Industries

Predominantly used by large enterprises and the IT sector, SmileBack is favored by companies looking to consolidate their customer feedback systems. read more →

SurveySparrow Enterprise is widely adopted across diverse industry segments including IT and marketing, underpinning its adaptability to various enterprise needs. read more →

Operational Alignment

SmileBack fits seamlessly into operations of large IT enterprises needing direct customer feedback to improve service delivery. read more →

SurveySparrow Enterprise caters to diverse operational scales and complexities, from small businesses to large enterprises, supporting dynamic business environments. read more →