Pendo Overview
Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.
Pendo Use-Cases and Business Priorities: Customer Satisfaction Data
Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.
Reviews
"We are able to identify areas of high usage and the associated users so we can better learn from their experiences and identify product promoters." - Lou Hill
Peer review evidence (same sources as the product rating summary)
"...Where we are-in our service-can interact with our customers!..." Peer review by William J, Operations Manager
"...Development team and Product have the satisfaction of knowing whether the tools they develop were adopted or not...." Peer review by Karen B, Product Content Manager
"...The guides, polls, and NPS are the most useful features for my position with Pendo...." Peer review by Anonymous Reviewer, Computer Software
Pendo, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pendo
Top Industries
- Computer Software
- Internet
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Pendo Customer wins, Customer success stories, Case studies
What solutions does Pendo provide for Engagement Management?
What solutions does Pendo provide for Onboarding?
What Are the key features of Pendo for Customer Feedback Management?
How efficiently Does Pendo manage your Products & Pricelist Management?
What solutions does Pendo provide for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Customer Experience Management needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We are able to identify areas of high usage and the associated users so we can better learn from their experiences and identify product promoters. Testimonial By Lou Hill |
|
We had all this data from what we know a person does in trial, so we created an onboarding path based on that data. The walkthroughs had a 52% completion rate, and increased trial conversion by 11%. Testimonial By Stephanie Monk |
|
One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lou Hill Director of Product Management ACGI |
We are able to identify areas of high usage and the associated users so we can better learn from their experiences and identify product promoters. Testimonial By Lou Hill |
|
Stephanie Monk Senior Product Marketing Manager Citrix |
We had all this data from what we know a person does in trial, so we created an onboarding path based on that data. The walkthroughs had a 52% completion rate, and increased trial conversion by 11%. Testimonial By Stephanie Monk |
|
Sam Robinson Product Manager Dispatch |
One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson |
Pendo Feedback: Know what to build next
Frequently Asked Questions (FAQ)
What buyers ask before choosing Pendo
What is Pendo?
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.
Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.
Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.
Pendo is also available on mobile.
What is Pendo used for?
What are the top features of Pendo?
Who uses Pendo?
What are Pendo alternatives?
Where is Pendo located?
Peers used Pendo for engagement management and onboarding
Pendo Competitors
Pendo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
Pendo Integrations
Pendo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pendo
Software Failure Risk Guidance
?for Pendo
Overall Risk Meter
Top Failure Risks for Pendo
Pendo News
Not "Are you using AI?" but "Has your decision-making changed?" — The essence of organizational transformation in the AI era as shown by PendomoniumX Tokyo 2026
At PendomoniumX Tokyo 2026, Pendo introduced "Pendo Agent Analytics" and "Pendo Agent Toolkit" to enhance AI agent performance measurement and user behavior data integration. These tools aim to improve decision-making by linking AI agents with user data, aligning with the event's focus on organizational transformation through AI.
How Pendo approaches privacy and security for your AI agents
Pendo enhances privacy and security for AI agents by offering customizable redaction controls for sensitive data, enabling zero-day retention, and providing visitor de-identification. These features ensure that AI agent performance can be measured without retaining raw conversation data, aligning with strict data protection standards.
Rage Prompts: The New Rage Clicks in AI Agents | Pendo | Pendo.io
Pendo introduces Agent Analytics to track "rage prompts," a new metric for AI agent interactions. Rage prompts signal user frustration during AI interactions, akin to "rage clicks" in traditional UIs. Pendo's tool helps teams analyze these prompts to improve AI agent performance and user experience, connecting agent interactions to business outcomes.
Rage Prompts: The New Rage Clicks in AI Agents | Pendo
Pendo introduces "rage prompts" as a key metric for AI agent analytics, highlighting user frustration in conversational interfaces. Pendo Agent Analytics measures these prompts to improve AI observability, linking user behavior data with business outcomes. This approach aims to enhance product discovery and reduce user friction by integrating AI agent interactions with traditional product analytics.
Pendo Profile
HQ Location
150 Fayetteville St. Raleigh, NC 27601
Employees
101-250
Social
Financials
SERIES F
