Customer stories

Product Business Settings

Pendo is popular in Computer Software, Internet, and Computer & Network Security industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Project Management
Marketing Automation
Help Desk
CRM

Pendo Product Overview

Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

How satisfied the customers are with Pendo use-cases

Reviews

"Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth." - Clark Roberts
"Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process." - Norm Robinson

Pendo Customer Insights, Testimonials and Case Studies

How can Pendo enhance your Engagement Management process?

How efficiently Does Pendo manage your Onboarding?

What makes Pendo ideal for Customer Feedback Management?

How can Pendo enhance your Products & Pricelist Management process?

How does Pendo facilitate Helpdesk Management?

What is Pendo?

The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.

Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.

Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.

Pendo is also available on mobile.

What is Pendo used for?

Pendo is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of Pendo?

Feedback surveys, Dashboard and Personalization are some of the top features of Pendo.

Who uses Pendo?

Pendo is used by Computer Software, Internet and Computer & Network Security among other industries.

What are Pendo alternatives?

Where is Pendo located?

Pendo is headquartered at 150 Fayetteville St. Raleigh, NC 27601.

11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Conversion Rate Optimization needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Pendo testimonial

Clark Roberts

VP of Engineering

Bazaarvoice

Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts
Pendo testimonial

Norm Robinson

Knowledge Development Manager

Catchpoint

Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson
Pendo testimonial

Amanda Bridge

UX Content Writer

Procore

When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency.

Testimonial By Amanda Bridge
CUSTOMERS TESTIMONIALS
Pendo testimonial

Clark Roberts

VP of Engineering

Bazaarvoice

Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts
Pendo testimonial

Norm Robinson

Knowledge Development Manager

Catchpoint

Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson
Pendo testimonial

Amanda Bridge

UX Content Writer

Procore

When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency.

Testimonial By Amanda Bridge

TraceGains - Information Technology And Services - Medium

Pendo helped TraceGains improve user engagement and learning with analytics and in-app guides. Over 50% of new users completed the in-app product tour. 25% of seven walkthroughs were viewed more than... 3,000 times. Pendo reduced support team workload and improved collaboration across teams. Product analytics and in-app guides drove better product adoption and communication.

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CallRail - Computer Software - Medium

Pendo helped CallRail drive 60-70% of all trials for its Conversation Intelligence product through targeted in-app guides. CallRail used Pendo to deliver cross-sell and upsell messages at key moments... in the user journey. The marketing and product teams worked together to quickly test and update campaigns without developer help. Pendo became the main channel for upgrades and trials, supporting CallRail’s product-led growth strategy. This seamless in-app experience boosted conversions and customer engagement.

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ShippingEasy - Consumer Services - Medium

Pendo Analytics helped ShippingEasy double feature adoption and save months in product development. The team used in-app guides and polls to gather user feedback, achieving a 55% response rate. This ...rapid feedback loop let them improve the "Split Quantities" feature in days, not months. Median usage of the feature doubled after enhancements. Pendo enabled fast, data-driven product decisions for ShippingEasy's online shipping platform.

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MemberClicks - Computer Software - Medium

Pendo Analytics and In-app Guides helped MemberClicks understand user behavior and improve product features. MemberClicks achieved a 70% response rate for in-app surveys and reduced search feature us...age by 40%. They tripled their NPS score and increased front-end sales by 49%. Customer satisfaction reached 97% in the first year. Pendo enabled targeted guides, feedback polls, and better onboarding for MemberClicks' association management platform.

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Insightly - Computer Software - Medium

Pendo helped Insightly boost onboarding engagement by 1540% and triple freemium conversions. Insightly used Pendo Guides to improve user onboarding with custom welcome modals and video tutorials. The... team saw a 40% increase in average view duration for getting started videos. A targeted in-app trial offer led to a 10% sign-up rate in two days and tripled paid conversion rates from free users. Pendo enabled fast product experimentation and direct customer feedback, driving CRM adoption and feature validation.

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JLL - Real Estate

Pendo helped JLL boost digital experiences in real estate technology. JLL used Pendo In-App Guides and Analytics to drive feature adoption and collect user feedback. The company cut engineering work ...from three days to one hour. JLL increased its Net Promoter Score by 30 points. Pendo gave JLL valuable product usage insights and improved product engagement.

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Pendo Feedback: Know what to build next

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Peers used Pendo for engagement management and onboarding

Pendo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (10)
Analytics

4.46/5

Read Reviews (556)
Custom Reports

3.77/5

Read Reviews (763)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (10)
Analytics

4.46/5

Read Reviews (556)
Custom Reports

3.77/5

Read Reviews (763)

Software Failure Risk Guidance

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for Pendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Pendo

Pendo News

Product
 

Pendo unveils Agent Analytics to optimise AI agents - CFOtech Asia

Pendo has launched Agent Analytics, a tool designed to optimize AI agent performance by tracking user interactions and identifying friction points. The product, now generally available, helps organizations monitor AI agent usage and improve user experience by analyzing workflows and detecting issues like "rage prompts." Early adopter Pushpay used the tool to enhance its conversational search agent, leading to strategic product decisions.

Product
 

Pendo's Agent Analytics is Now GA, Helping Companies See and Optimize How Users Interact With Agents - Yahoo Finance

Pendo has announced the general availability of Agent Analytics, a tool designed to measure the performance and usage of AI agents. This solution helps companies optimize user interactions with AI agents by providing insights into agent performance and user engagement. Early adopter Pushpay used Agent Analytics to enhance its AI search agent, improving user experience and productivity. Key features include tracking hybrid workflows, analyzing conversations, and embedding user feedback mechanisms.

Product
 

Pendo Launches Pendo for Agentforce to Unlock ROI From AI Agents in Salesforce

Pendo has launched "Pendo for Agentforce" at Dreamforce 2025, integrating its software experience management platform with Salesforce. This new product aims to enhance AI agent effectiveness by embedding Pendo's behavioral intelligence into Salesforce, enabling enterprises to track AI interactions and improve workflow outcomes. Additional capabilities for Sales Cloud, Service Cloud, and industry-specific applications were also introduced to optimize Salesforce usage.

Product
 

Pendo Unveils Agent Mode: An Agentic Interface That Transforms How Enterprises Use and Act on Software Usage Data

Pendo introduced Agent Mode, a new interface that automates tasks for product teams, enhancing productivity by allowing them to focus on user challenges rather than operational work. The feature integrates with LLMs like Claude through the Model Context Protocol, offering insights and suggestions to streamline workflows. Part of Pendo's Autumn 2025 Release, Agent Mode aims to accelerate AI adoption and innovation.

Pendo Profile

Company Name

Pendo

Company Website

https://www.pendo.io/

Year Founded

2013

HQ Location

150 Fayetteville St. Raleigh, NC 27601

Employees

101-250

Social

Financials

SERIES F