Pendo Overview
Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.
Pendo Use-Cases and Business Priorities: Customer Satisfaction Data
Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.
Reviews
"When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can... be in our application, the better. Pendo has allowed us to provide this new level of consistency." - Amanda Bridge
Peer review evidence (same sources as the product rating summary)
"...Jungle Scout users who interact with Pendo guides are three times more likely to remain customers...." Case Study Jungle Scout
"...The product and the developing team are happy to know whether or not the tools they have developed have been adopted...." Peer review by Peter P, Account Manager
"...We are also using the NPS survey feature...." Peer review by Paul V, Senior Product Marketing Manager, Computer Software
Pendo, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pendo
Top Industries
- Computer Software
- Internet
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Pendo Customer wins, Customer success stories, Case studies
How efficiently Does Pendo manage your Engagement Management?
Why is Pendo the best choice for Onboarding?
What benefits does Pendo offer for Customer Feedback Management?
What benefits does Pendo offer for Products & Pricelist Management?
How can Pendo optimize your Helpdesk Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Customer Experience Management needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. |
|
Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts |
|
One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Amanda Bridge UX Content Writer Procore |
When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. |
|
Clark Roberts VP of Engineering Bazaarvoice |
Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts |
|
Sam Robinson Product Manager Dispatch |
One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson |
Pendo Feedback: Know what to build next
Frequently Asked Questions (FAQ)
What buyers ask before choosing Pendo
What is Pendo?
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.
Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.
Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.
Pendo is also available on mobile.
What is Pendo used for?
What are the top features of Pendo?
Who uses Pendo?
What are Pendo alternatives?
Where is Pendo located?
Peers used Pendo for engagement management and onboarding
Pendo Competitors
Pendo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
Pendo Integrations
Pendo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pendo
Software Failure Risk Guidance
?for Pendo
Overall Risk Meter
Top Failure Risks for Pendo
Pendo News
How we improved stickiness for Pendo’s AI agent by 61% with Agent Analytics
Pendo enhanced its AI agent, Leo, by integrating Agent Analytics to improve user engagement and issue detection. This led to a 61% increase in weekly returning visitors. The integration allowed Pendo to identify and address gaps in Leo's functionality, improving its ability to handle complex queries and reducing issue rates by 67% in tests.
Pendo Appoints Zain Lakhani as First Chief AI Officer to Lead Agentic ...
Pendo has appointed Zain Lakhani as its first chief AI officer. Lakhani will lead AI engineering efforts to enhance Pendo's agentic products. He joins from LightCI, where he developed AI solutions and partnered with major tech firms. His role will focus on advancing AI systems in architecture, product development, and partnerships.
Rage Click to Root Cause: How Pendo Session Replay Works | Pendo
Pendo introduces Session Replay, a tool that helps diagnose user frustration by capturing rage click events and providing a comprehensive view of user interactions. It integrates with Pendo MCP and developer tools to streamline bug resolution by synthesizing data from session replays, logs, and tickets. This enhances debugging efficiency, reducing the time engineers spend on problem-solving.
Pendo unveils Agent Analytics to optimise AI agents - CFOtech Asia
Pendo has launched Agent Analytics, a tool designed to optimize AI agent performance by tracking user interactions and identifying friction points. The product, now generally available, helps organizations monitor AI agent usage and improve user experience by analyzing workflows and detecting issues like "rage prompts." Early adopter Pushpay used the tool to enhance its conversational search agent, leading to strategic product decisions.
Pendo Profile
HQ Location
150 Fayetteville St. Raleigh, NC 27601
Employees
101-250
Social
Financials
SERIES F
