Pendo Overview
Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.
Pendo Use-Cases and Business Priorities: Customer Satisfaction Data
Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.
Reviews
"For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact." - Kristen Hariton
Peer review evidence (same sources as the product rating summary)
"...It also helps in increasing engagement of the user and create our product awareness...." Peer review by Anonymous Reviewer, Information Technology and Services
"...Don't have to be a developer to establish app analytics and onboarding flows!...." Peer review by Bryan T, Product Manager
"...We have an in-app Net Promoter Score (NPS) survey that we run with Pendo as well...." Case Study Cisco
Pendo, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pendo
Top Industries
- Computer Software
- Internet
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Pendo Customer wins, Customer success stories, Case studies
How efficiently Does Pendo manage your Engagement Management?
How does Pendo address your Onboarding Challenges?
How can Pendo enhance your Customer Feedback Management process?
How efficiently Does Pendo manage your Products & Pricelist Management?
What Are the key features of Pendo for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Customer Experience Management needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact. Testimonial By Kristen Hariton |
|
Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson |
|
Pendo has allowed us to communicate with our customers at a moment’s notice, reducing the amount of work required to inform and inspire our customers. Testimonial By Rachel Boyce |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kristen Hariton Senior Product Marketing Manager SiteCompli |
For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact. Testimonial By Kristen Hariton |
|
Norm Robinson Knowledge Development Manager Catchpoint |
Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson |
|
Rachel Boyce Product Management Manager Solarwinds |
Pendo has allowed us to communicate with our customers at a moment’s notice, reducing the amount of work required to inform and inspire our customers. Testimonial By Rachel Boyce |
CallRail - Computer Software - Medium
TraceGains - Information Technology And Services - Medium
Insightly - Computer Software - Medium
MemberClicks - Computer Software - Medium
ShippingEasy - Consumer Services - Medium
Essity - Manufacturing
Pendo Feedback: Know what to build next
Frequently Asked Questions(FAQ)
for Pendo
What is Pendo?
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.
Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.
Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.
Pendo is also available on mobile.
What is Pendo used for?
What are the top features of Pendo?
Who uses Pendo?
What are Pendo alternatives?
Where is Pendo located?
Peers used Pendo for engagement management and onboarding
Pendo Competitors
Pendo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
Pendo Integrations
Pendo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pendo
Software Failure Risk Guidance
?for Pendo
Overall Risk Meter
Top Failure Risks for Pendo
Pendo News
Rage Click to Root Cause: How Pendo Session Replay Works | Pendo
Pendo introduces Session Replay, a tool that helps diagnose user frustration by capturing rage click events and providing a comprehensive view of user interactions. It integrates with Pendo MCP and developer tools to streamline bug resolution by synthesizing data from session replays, logs, and tickets. This enhances debugging efficiency, reducing the time engineers spend on problem-solving.
Pendo unveils Agent Analytics to optimise AI agents - CFOtech Asia
Pendo has launched Agent Analytics, a tool designed to optimize AI agent performance by tracking user interactions and identifying friction points. The product, now generally available, helps organizations monitor AI agent usage and improve user experience by analyzing workflows and detecting issues like "rage prompts." Early adopter Pushpay used the tool to enhance its conversational search agent, leading to strategic product decisions.
Pendo's Agent Analytics is Now GA, Helping Companies See and Optimize How Users Interact With Agents - Yahoo Finance
Pendo has announced the general availability of Agent Analytics, a tool designed to measure the performance and usage of AI agents. This solution helps companies optimize user interactions with AI agents by providing insights into agent performance and user engagement. Early adopter Pushpay used Agent Analytics to enhance its AI search agent, improving user experience and productivity. Key features include tracking hybrid workflows, analyzing conversations, and embedding user feedback mechanisms.
Pendo Launches Pendo for Agentforce to Unlock ROI From AI Agents in Salesforce
Pendo has launched "Pendo for Agentforce" at Dreamforce 2025, integrating its software experience management platform with Salesforce. This new product aims to enhance AI agent effectiveness by embedding Pendo's behavioral intelligence into Salesforce, enabling enterprises to track AI interactions and improve workflow outcomes. Additional capabilities for Sales Cloud, Service Cloud, and industry-specific applications were also introduced to optimize Salesforce usage.
Pendo Profile
HQ Location
150 Fayetteville St. Raleigh, NC 27601
Employees
101-250
Social
Financials
SERIES F
