Pendo Overview

Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.

Other use cases:

  • Products & Pricelist Management
  • Helpdesk Management
  • Workflow Management
  • Communication Management
  • Playbook Creation
  • Sales Document Management
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Visibility
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Pendo Use-Cases and Business Priorities: Customer Satisfaction Data

Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Pendo, we realized users were taking 6-7 clicks to find a valuable part of our product, so we redesigned the search functionality to reduce the number of clicks down to 2." - Mike Profit

Pendo, Smartlook, Convert Experiences, Yieldify Conversion Platform, Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pendo

Top Industries

  • Computer Software
  • Internet
  • Computer & Network Security

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Pendo Use Cases

How can Pendo enhance your Engagement Management process?

How does Pendo address your Onboarding Challenges?

How can Pendo enhance your Customer Feedback Management process?

How can Pendo enhance your Products & Pricelist Management process?

What Are the key features of Pendo for Helpdesk Management?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Conversion Rate Optimization needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Pendo testimonial

Mike Profit

Chief Product Officer

Workwave

Using Pendo, we realized users were taking 6-7 clicks to find a valuable part of our product, so we redesigned the search functionality to reduce the number of clicks down to 2. Testimonial By Mike Profit
Pendo testimonial

Rachel Boyce

Product Management Manager

Solarwinds

Pendo has allowed us to communicate with our customers at a moment’s notice, reducing the amount of work required to inform and inspire our customers. Testimonial By Rachel Boyce
Pendo testimonial

Chris Castle

Director, Product Management

blueprint

Pendo has allowed us to quantify feature adoption, which we were not able to do before. Testimonial By Chris Castle
CUSTOMERS TESTIMONIALS
Pendo testimonial

Mike Profit

Chief Product Officer

Workwave

Using Pendo, we realized users were taking 6-7 clicks to find a valuable part of our product, so we redesigned the search functionality to reduce the number of clicks down to 2. Testimonial By Mike Profit
Pendo testimonial

Rachel Boyce

Product Management Manager

Solarwinds

Pendo has allowed us to communicate with our customers at a moment’s notice, reducing the amount of work required to inform and inspire our customers. Testimonial By Rachel Boyce
Pendo testimonial

Chris Castle

Director, Product Management

blueprint

Pendo has allowed us to quantify feature adoption, which we were not able to do before. Testimonial By Chris Castle

Case Studies

COMPANY INDUSTRY CASE STUDIES
Pendo case study
Education
Education
Case Study Coursera

How Coursera scaled with Pendo to meet surging demand during COVID-19

Read More
Pendo case study
Computer & Network Security
Computer & Network Security
Case Study Rapid7

How Rapid7 uses in-app messaging to deliver a critical tool amid crisis

Read More
Pendo case study
Education
Education
Case Study Coursera

How Coursera scaled with Pendo to meet surging demand during COVID-19

Read More

Video

Pendo Feedback: Know what to build next

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pendo

What is Pendo?

The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.

Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.

Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.

Pendo is also available on mobile.

What is Pendo used for?

Pendo is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of Pendo?

Feedback surveys, Dashboard and Personalization are some of the top features of Pendo.

Who uses Pendo?

Pendo is used by Computer Software, Internet and Computer & Network Security among other industries.

What are Pendo alternatives?

Smartlook, Convert Experiences, Yieldify Conversion Platform and Kameleoon are popular alternatives for Pendo.

Where is Pendo located?

Pendo is headquartered at 150 Fayetteville St. Raleigh, NC 27601.
lightning

Peers used Pendo for engagement management and onboarding

Pendo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (10)
Analytics

4.46/5 ★

Read Reviews (556)
Custom Reports

3.77/5 ★

Read Reviews (763)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (10)
Analytics

4.46/5 ★

Read Reviews (556)
Custom Reports

3.77/5 ★

Read Reviews (763)

Software Failure Risk Guidance

?

for Pendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Pendo

Pendo News

Pendo Accelerates AI Roadmap with Acquisition of Customer Intelligence Platform Zelta AI

Pendo.io enhances its AI capabilities by acquiring the customer intelligence platform Zelta AI.

30/07/2024 - source

Pendo Feeds

Pendo CEO talks founder mode, going public and his Raleigh software firms first profit - Raleigh News & Observer

Pendo CEO discusses going public, its first profit, and operating in 'founder mode' at Raleigh software firm.

15/10/2024 - source

Pendo Profile

Company Name

Pendo

Company Website

https://www.pendo.io/

Year Founded

2013

HQ Location

150 Fayetteville St. Raleigh, NC 27601

Employees

101-250

Social

Financials

SERIES F