Pendo Overview
This is a summary of the comprehensive capabilities and benefits of Pendo based on over 4611 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pendo, UserIQ, WalkMe Digital Adoption Platform, Amplitude Analytics, FullStory, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pendo is right for your needs? Our Cuspera AI engine can evaluate how Pendo fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pendo supports business activities such as:
- Engagement Management
- Training & Onboarding
- Customer Feedback Management
- Products & Pricelist Management
- Helpdesk Management
Pendo can help you with many business goals, such as Enhance Customer Relationships, Launch New Products, Acquire Customers, Scale Best Practices, Improve Digital And Social Presence, etc. As a solution, Pendo's capabilities include Feedback Surveys, Dashboard, Personalization, etc.
Pendo was founded in 2013. Computer Software Vertical is its biggest customer base.
Reviews
"For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact. " - Kristen Hariton
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Conversion Rate Optimization needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities peers achieved using Pendo.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using Pendo.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.93/5 ★ |
"...It's also designed to be visual, so you can quickly see customer engagement and adoption, as well as..." Peer review by Renée Osgood, Internet |
| engaging and following up |
4.91/5 ★ |
"...We can also help increase engagement by monitoring who is actually using our system...." Peer review by Internal Consultant |
| Training & Onboarding |
4.80/5 ★ |
"...We initially licensed Pendo primarily to help with our onboarding process, and it has been very helpful for that...." Peer review by Lindsey P, VP, Customer Success, Information Technology and Services |
| Customer Feedback Management |
4.67/5 ★ |
"...We supplement our customer and vendor NPS reporting with a combination of Pendo data and our company wide platform Confirmit...." Peer review by Lisa M, Manager, Sales Ops Administration, Information Technology and Services |
| measuring net promoter score |
4.58/5 ★ |
"...Becky uses Pendo to measure customer satisfaction through Net Promoter Scores and understand specifically what customers do in the platform...." Case Study Cision |
| measuring customer satisfaction |
4.67/5 ★ |
"...Invoca grew feature adoption and customer satisfaction. ..." Case Study Nelnet |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.93/5 ★ |
"...It's also designed to be visual, so you can quickly see customer engagement and adoption, as well as..." Peer review by Renée Osgood, Internet |
|
| engaging and following up |
4.93/5 ★ |
| Training & Onboarding |
4.80/5 ★ |
"...We initially licensed Pendo primarily to help with our onboarding process, and it has been very helpful for that...." Peer review by Lindsey P, VP, Customer Success, Information Technology and Services |
|
| Customer Feedback Management |
4.67/5 ★ |
"...We supplement our customer and vendor NPS reporting with a combination of Pendo data and our company wide platform Confirmit...." Peer review by Lisa M, Manager, Sales Ops Administration, Information Technology and Services |
|
| measuring net promoter score |
4.67/5 ★ |
| measuring customer satisfaction |
4.67/5 ★ |
51+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4611 insights from peers and experts to help you assess how these Pendo use cases fit your Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact. Testimonial By Kristen Hariton |
|
Almost overnight, Pendo has transformed our product team from a group driven by hunches and assumptions to a data-driven department with incredible insights into our users’ behavior. It’s well worth the cost. Testimonial By Jillian Igarashi |
|
Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kristen Hariton Senior Product Marketing Manager SiteCompli |
For users that saw the guide, feature usage went up by 2000%. It’s amazing how little announcements like this can have such a huge impact. Testimonial By Kristen Hariton |
|
Jillian Igarashi Director of Product Management Moxiworks |
Almost overnight, Pendo has transformed our product team from a group driven by hunches and assumptions to a data-driven department with incredible insights into our users’ behavior. It’s well worth the cost. Testimonial By Jillian Igarashi |
|
Norm Robinson Knowledge Development Manager Catchpoint |
Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. Testimonial By Norm Robinson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study UserTestingRead More |
|
Case Study IHS MarkitRead More |
|
Case Study Symantec Endpoint SecurityRead More |
Video
Pendo Feedback: Know what to build next
Frequently Asked Questions(FAQ)
for Pendo
What is Pendo?
What is Pendo used for?
What are the top features of Pendo?
Who uses Pendo?
What are Pendo alternatives?
Where is Pendo located?
Popular Business Setting
for Pendo
Top Industries
- Computer Software
- Internet
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Pendo to Enhance customer relationships and Launch new products
Pendo Alternatives
Peer and Expert Opinion on Features
for Pendo
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (178) |
| Dashboard | Read Reviews (91) |
| Personalization | Read Reviews (67) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Ticketing | Read Reviews (53) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (178) |
| Dashboard | Read Reviews (91) |
| Personalization | Read Reviews (67) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Ticketing | Read Reviews (53) |
IT and Other Capabilities
for Pendo
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (299) |
| Data Export | Read Reviews (145) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (299) |
| Data Export | Read Reviews (145) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (47) |
| 24/7 Support | Read Reviews (461) |
| Chat Support | Read Reviews (46) |
| Phone Support | Read Reviews (55) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (47) |
| 24/7 Support | Read Reviews (461) |
| Chat Support | Read Reviews (46) |
| Phone Support | Read Reviews (55) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
Software Failure Risk Guidance
?for Pendo
Overall Risk Meter
Top Failure Risks for Pendo
Vendor Profile Details
HQ Location
150 Fayetteville St. Raleigh, NC 27601
Employees
101-250
Social
Financials
SERIES F
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