Pendo helped CallRail drive 60-70% of all trials for its Conversation Intelligence product through targeted in-app guides. CallRail used Pendo... to deliver cross-sell and upsell messages at key moments in the user journey. The marketing and product teams worked together to quickly test and update campaigns without developer help. Pendo became the main channel for upgrades and trials, supporting CallRail’s product-led growth strategy. This seamless in-app experience boosted conversions and customer engagement.
Pendo helped Insightly boost onboarding engagement by 1540% and triple freemium conversions. Insightly used Pendo Guides to improve user onboarding... with custom welcome modals and video tutorials. The team saw a 40% increase in average view duration for getting started videos. A targeted in-app trial offer led to a 10% sign-up rate in two days and tripled paid conversion rates from free users. Pendo enabled fast product experimentation and direct customer feedback, driving CRM adoption and feature validation.
Pendo Analytics and In-app Guides helped MemberClicks understand user behavior and improve product features. MemberClicks achieved a 70% response rate... for in-app surveys and reduced search feature usage by 40%. They tripled their NPS score and increased front-end sales by 49%. Customer satisfaction reached 97% in the first year. Pendo enabled targeted guides, feedback polls, and better onboarding for MemberClicks' association management platform.
Real Estate Case Studies and Customer Success Stories with Pendo
JLL
- Real Estate
Pendo helped JLL boost digital experiences in real estate technology. JLL used Pendo In-App Guides and Analytics to drive feature... adoption and collect user feedback. The company cut engineering work from three days to one hour. JLL increased its Net Promoter Score by 30 points. Pendo gave JLL valuable product usage insights and improved product engagement.
Pendo Analytics helped ShippingEasy double feature adoption and save months in product development. The team used in-app guides and polls... to gather user feedback, achieving a 55% response rate. This rapid feedback loop let them improve the "Split Quantities" feature in days, not months. Median usage of the feature doubled after enhancements. Pendo enabled fast, data-driven product decisions for ShippingEasy's online shipping platform.
Manufacturing Case Studies and Customer Success Stories with Pendo
Essity
- Manufacturing
Pendo helped Essity onboard 1,200 employees across 38 countries during the pandemic. Essity used Pendo's in-app guides and analytics to... train staff and improve user behavior. The solution reduced friction and boosted efficiency for sales teams using their CRM. Managers gained better insight into employee actions and improved workflows. Pendo enabled Essity to scale digital training and support globally.
TraceGains
- Information Technology And Services
- Medium
Pendo helped TraceGains improve user engagement and learning with analytics and in-app guides. Over 50% of new users completed the... in-app product tour. 25% of seven walkthroughs were viewed more than 3,000 times. Pendo reduced support team workload and improved collaboration across teams. Product analytics and in-app guides drove better product adoption and communication.
