Sage used Pendo to launch and drive adoption of its AI assistant, Copilot. With Pendo's in-app guidance and analytics, Sage... improved workflow completion to 75% and helped customers save up to 30 minutes daily. Embedded guides and session replay helped Sage identify friction points and refine user experience. NPS and feedback tools surfaced key themes, leading to product changes that built trust. Thousands of customers activated Copilot within weeks, and CSAT reached +56.
Pendo helped Emburse's Customer Success team spot at-risk accounts 3. 1 times faster. The team unified data from four systems...into one predictive model with over 700 signals. This let them identify 224 at-risk accounts automatically and act 90 days before renewal. Emburse cut cost to serve nearly in half and did not need to hire more CSMs. The team moved from reactive firefighting to proactive account management.
BlackLine used Pendo to unify product data and standardize analytics across teams. They built a Pendo Center of Excellence, set... clear tagging standards, and connected Pendo to Salesforce and Jira. This helped every team see what customers needed and improved decision-making. Results included faster feature adoption, shorter time to value, reduced churn risk, and higher customer satisfaction. BlackLine now has a data-driven, product-led culture with Pendo at its core.
Pendo helped CallRail drive 60-70% of all trials for its Conversation Intelligence product through targeted in-app guides. CallRail used Pendo... to deliver cross-sell and upsell messages at key moments in the user journey. The marketing and product teams worked together to quickly test and update campaigns without developer help. Pendo became the main channel for upgrades and trials, supporting CallRail’s product-led growth strategy. This seamless in-app experience boosted conversions and customer engagement.
Pendo helped Insightly boost onboarding engagement by 1540% and triple freemium conversions. Insightly used Pendo Guides to improve user onboarding... with custom welcome modals and video tutorials. The team saw a 40% increase in average view duration for getting started videos. A targeted in-app trial offer led to a 10% sign-up rate in two days and tripled paid conversion rates from free users. Pendo enabled fast product experimentation and direct customer feedback, driving CRM adoption and feature validation.
Pendo Analytics and In-app Guides helped MemberClicks understand user behavior and improve product features. MemberClicks achieved a 70% response rate... for in-app surveys and reduced search feature usage by 40%. They tripled their NPS score and increased front-end sales by 49%. Customer satisfaction reached 97% in the first year. Pendo enabled targeted guides, feedback polls, and better onboarding for MemberClicks' association management platform.
Brightly
- Information Technology And Services
- Large
Cary, USA
Pendo helped Brightly increase feature adoption by 21% among low-touch customers. The team used structured onboarding, role-based guidance, and targeted... in-app messaging to engage users. Automated alerts flagged at-risk accounts, enabling timely human follow-up. This approach resolved 300 churn risks and achieved a 98% renewal rate, retaining $2.6M in revenue. Brightly now scales this process across more products and segments.
TraceGains
- Information Technology And Services
- Medium
Pendo helped TraceGains improve user engagement and learning with analytics and in-app guides. Over 50% of new users completed the... in-app product tour. 25% of seven walkthroughs were viewed more than 3,000 times. Pendo reduced support team workload and improved collaboration across teams. Product analytics and in-app guides drove better product adoption and communication.
Pendo helped ClearCo move over 1,100 SMB accounts to a self-service support model. ClearCo cut account cancellations by 49% and... reduced call volume by 95%. Customer satisfaction stayed high at 91% with no decline. The team used in-app guides, videos, and a resource center to help users. Pendo enabled ClearCo to scale support without losing quality or engagement.
Entertainment Case Studies and Customer Success Stories with Pendo
Ticketmaster
- Entertainment
- Large
Beverly Hills, USA
Pendo Agent Analytics helped Ticketmaster retain 81% of users leveraging their AI agent. Ticketmaster used the tool to quickly identify... friction points and improve agent responses. The analytics revealed a 53% drop in rage prompts and 60% user-base growth after rollout. Teams could now ask questions in plain language and get instant insights. This led to faster decisions, better product experience, and more efficient operations.
Real Estate Case Studies and Customer Success Stories with Pendo
JLL
- Real Estate
Pendo helped JLL boost digital experiences in real estate technology. JLL used Pendo In-App Guides and Analytics to drive feature... adoption and collect user feedback. The company cut engineering work from three days to one hour. JLL increased its Net Promoter Score by 30 points. Pendo gave JLL valuable product usage insights and improved product engagement.
Pendo Analytics helped ShippingEasy double feature adoption and save months in product development. The team used in-app guides and polls... to gather user feedback, achieving a 55% response rate. This rapid feedback loop let them improve the "Split Quantities" feature in days, not months. Median usage of the feature doubled after enhancements. Pendo enabled fast, data-driven product decisions for ShippingEasy's online shipping platform.
Manufacturing Case Studies and Customer Success Stories with Pendo
Essity
- Manufacturing
Pendo helped Essity onboard 1,200 employees across 38 countries during the pandemic. Essity used Pendo's in-app guides and analytics to... train staff and improve user behavior. The solution reduced friction and boosted efficiency for sales teams using their CRM. Managers gained better insight into employee actions and improved workflows. Pendo enabled Essity to scale digital training and support globally.
