Consumer Electronics Case Studies and Success Stories with Pendo
CASE STUDY iRobot
Pendo helped iRobot personalize in-app communication at scale. iRobot used Pendo's analytics, in-app guides, and segmentation to target users and reduce engineering effort. The company saw a 43% incr...ease in engagement with feature announcements. Monthly app usage rose by nearly 2%. Engineering time and costs dropped by 75%. Production time was cut by 50%.
Transportation/Trucking/Railroad Case Studies and Success Stories with Pendo
CASE STUDY United Airlines
Pendo helped United Airlines modernize its workforce operations. United used Pendo Analytics and in-app Guides to boost adoption of new internal apps and communicate urgent messages in real time. Dur...ing the 2024 CrowdStrike outage, Pendo Guides directed employees to the right software tools, helping avoid system crashes. United used Pendo to retire old systems and train staff on new ones. Employees switched to the new Volare system faster and with less confusion.
Financial Services Case Studies and Success Stories with Pendo
CASE STUDY Morgan Stanley at Work
Pendo Analytics helped Morgan Stanley at Work address client churn. The team used Pendo to track client health and spot early warning signs. They built dashboards to monitor key happiness markers lik...e daily activity burden, workload predictability, manual reporting, and off-hours activity. This proactive system lets them find and fix client issues before they lead to churn. Morgan Stanley at Work now delivers a more client-centered experience.
Real Estate Case Studies and Success Stories with Pendo
CASE STUDY JLL
Pendo helped JLL boost digital experiences in real estate technology. JLL used Pendo In-App Guides and Analytics to drive feature adoption and collect user feedback. The company cut engineering work ...from three days to one hour. JLL increased its Net Promoter Score by 30 points. Pendo gave JLL valuable product usage insights and improved product engagement.
Computer Software Case Studies and Success Stories with Pendo
CASE STUDY Insightly
Insightly enhanced its conversion rates using Pendo, achieving notable improvements in user engagement and satisfaction through strategic use of Pendo's platform features.
Pendo helped Okta improve product adoption and user engagement. Okta used Pendo analytics and in-app guides to track user behavior and drive feature adoption. The team saw a 25% increase in product a...doption and a 57% rise in user-submitted feature ideas. Pendo made it easy to report usage metrics and understand user sentiment with NPS surveys. Okta now uses Pendo to segment users, target them with guides, and refine the user experience based on real data.
Pendo helped Red Hat avoid over 2,300 hours of rework in one month. Red Hat needed a digital adoption strategy for their move from legacy HR systems to Workday. They used Pendo analytics and in-app g...uides to support employees and build a Center of Excellence. Pendo replaced WalkMe and enabled targeted help for users. Red Hat saw strong engagement and improved productivity from day one.
Pendo and ChurnZero helped HackerRank cut at-risk customer churn by 50%. The customer success team used Pendo’s analytics and in-app guides to track product usage. They combined this data with ChurnZ...ero to create health scores and trigger alerts. This let them spot struggling customers early and reach out with targeted help. The team moved from reactive support to proactive outreach, improving customer health and reducing churn.
Insightly enhanced its conversion rates using Pendo, achieving notable improvements in user engagement and satisfaction through strategic use of Pendo's platform features.
Manufacturing Case Studies and Success Stories with Pendo
CASE STUDY Cin7
Pendo helped Cin7 triple its free-to-paid subscriptions. Cin7 used Pendo Analytics, In-app Guides, and Session Replay to find where trial users dropped off. They built personalized onboarding tours t...o guide users to high-value pages. This cut time to value by 50% and retained 10% more trialists. Cin7 projected an extra $450,000 in monthly revenue from these changes.
Pendo helped Essity onboard 1,200 employees across 38 countries during the pandemic. Essity used Pendo's in-app guides and analytics to train staff and improve user behavior. The solution reduced fri...ction and boosted efficiency for sales teams using their CRM. Managers gained better insight into employee actions and improved workflows. Pendo enabled Essity to scale digital training and support globally.
Pendo helped Ferguson train over 2,500 employees on Salesforce. Ferguson used Pendo Analytics and In-app Guides to give employees timely help and reduce confusion. This cut support and training costs.... Sales associates spent more time with customers. Ferguson improved sales productivity and made onboarding faster. Employees felt more confident using Salesforce.
Pendo helped SkuVault understand user behavior and improve their warehouse management software. SkuVault used Pendo Analytics for insights and Pendo In-app Guides for support and feedback. They saw a... 45% drop in knowledge-based support tickets. They also eliminated 25% of frequently asked questions. SkuVault changed how they prioritize product investments using Pendo.
Other Industry Case Studies and Success Stories with Pendo
CASE STUDY ESO
Pendo Listen helped ESO save hundreds of hours on feedback analysis. Before, ESO struggled with disorganized user feedback from many sources. Using Pendo Listen’s AI tools, ESO gathered, analyzed, an...d validated feedback quickly. Feedback analysis time dropped drastically. Decision-making and user satisfaction improved. ESO’s product team now builds a data-backed roadmap and keeps users informed.
Pendo helped Cox Automotive get product data fast. Before, getting usage data took a long time. With Pendo, they can tag a page and get a year of data in ten minutes. They used Pendo to send targeted... in-app messages to dealers. This made it easier for dealers to use their tools. Cox Automotive saw a 39% increase in product activity and over 40 new bidders in a new market.
