Latest Product Updates and Feature Enhancements on Pendo
How we improved stickiness for Pendo’s AI agent by 61% with Agent Analytics
Pendo enhanced its AI agent, Leo, by integrating Agent Analytics to improve user engagement and issue detection. This led to a 61% increase in weekly returning visitors. The integration allowed Pendo... to identify and address gaps in Leo's functionality, improving its ability to handle complex queries and reducing issue rates by 67% in tests.
Rage Click to Root Cause: How Pendo Session Replay Works | Pendo
Pendo introduces Session Replay, a tool that helps diagnose user frustration by capturing rage click events and providing a comprehensive view of user interactions. It integrates with Pendo MCP and d...eveloper tools to streamline bug resolution by synthesizing data from session replays, logs, and tickets. This enhances debugging efficiency, reducing the time engineers spend on problem-solving.
Pendo unveils Agent Analytics to optimise AI agents - CFOtech Asia
Pendo has launched Agent Analytics, a tool designed to optimize AI agent performance by tracking user interactions and identifying friction points. The product, now generally available, helps organiz...ations monitor AI agent usage and improve user experience by analyzing workflows and detecting issues like "rage prompts." Early adopter Pushpay used the tool to enhance its conversational search agent, leading to strategic product decisions.
Pendo's Agent Analytics is Now GA, Helping Companies See and Optimize How Users Interact With Agents - Yahoo Finance
Pendo has announced the general availability of Agent Analytics, a tool designed to measure the performance and usage of AI agents. This solution helps companies optimize user interactions with AI ag...ents by providing insights into agent performance and user engagement. Early adopter Pushpay used Agent Analytics to enhance its AI search agent, improving user experience and productivity. Key features include tracking hybrid workflows, analyzing conversations, and embedding user feedback mechanisms.
Pendo Launches Pendo for Agentforce to Unlock ROI From AI Agents in Salesforce
Pendo has launched "Pendo for Agentforce" at Dreamforce 2025, integrating its software experience management platform with Salesforce. This new product aims to enhance AI agent effectiveness by embed...ding Pendo's behavioral intelligence into Salesforce, enabling enterprises to track AI interactions and improve workflow outcomes. Additional capabilities for Sales Cloud, Service Cloud, and industry-specific applications were also introduced to optimize Salesforce usage.
Pendo Unveils Agent Mode: An Agentic Interface That Transforms How Enterprises Use and Act on Software Usage Data
Pendo introduced Agent Mode, a new interface that automates tasks for product teams, enhancing productivity by allowing them to focus on user challenges rather than operational work. The feature inte...grates with LLMs like Claude through the Model Context Protocol, offering insights and suggestions to streamline workflows. Part of Pendo's Autumn 2025 Release, Agent Mode aims to accelerate AI adoption and innovation.
Pendo Appoints Zain Lakhani as First Chief AI Officer to Lead Agentic ...
Pendo has appointed Zain Lakhani as its first chief AI officer. Lakhani will lead AI engineering efforts to enhance Pendo's agentic products. He joins from LightCI, where he developed AI solutions an...d partnered with major tech firms. His role will focus on advancing AI systems in architecture, product development, and partnerships.
