Vacasa wanted to make customer support for homeowners better. Their team used Google Groups for support emails but had trouble tracking and replying quickly. It was hard to know who was working on ea...ch email. They switched to Hiver, which let them manage support emails in Gmail. This made it easier for agents to reply and track emails. With Hiver, Vacasa handled support emails 80% faster, saved 16,741 hours in a month, improved ticket resolution time by 80%, increased one-touch resolution cases by 80%, and improved first response time by 60%.
Construction Case Studies and Success Stories with Hiver
CASE STUDY DecksDirect
DecksDirect is an online store for decking supplies. Their finance team struggled to manage emails using Google Groups, leading to confusion and wasted time. They tried Front, but it was not user-fri...endly for their team. They switched to Hiver, which let them manage emails inside Gmail. With Hiver, they handled finance emails 60% faster. They saved 92 hours in a month and improved team productivity by 45%.
Events Services Case Studies and Success Stories with Hiver
CASE STUDY BNI Alberta South
BNI Alberta South helps small businesses in southern Alberta connect and grow. Their team had trouble managing support emails while working remotely. They used one shared Gmail inbox, which made it h...ard to track and resolve queries. This caused delays and confusion. After using Hiver, they saved 23 hours in a month and improved their service while working from different locations.
Food & Beverages Case Studies and Success Stories with Hiver
CASE STUDY Iq Food Co.
IQ Food Co. increased customer engagement and improved its online customer service with Hiver, achieving a 10% rise in conversion rate and 25% decrease in support ticket response time.
Computer Software Case Studies and Success Stories with Hiver
CASE STUDY Itgenius
ITGenius, a computer software company, increased their customer support response time by 63% and improved agent productivity by 15% using Hiver's collaborative inbox solution.
Research Case Studies and Success Stories with Hiver
CASE STUDY Oxford Business Group
Hiver helped Oxford Business Group deliver support 2X faster. The team saved 138 hours in one month. They saw a 60% improvement in average first response time. Average resolution time improved by 50%.... The company achieved a 100% SLA completion rate. Hiver made it easier for field teams and central teams to communicate quickly.
Telecommunications Case Studies and Success Stories with Hiver
CASE STUDY Air Comm
Air Comm is a wireless communications provider. Their support team struggled to track and manage over 4000 support requests each month. They had problems with email clutter, low accountability, and p...oor visibility into open requests. They tried another tool but it did not solve their problems. After switching to Hiver, Air Comm delivered customer service 25% faster and saved 195 hours in a month.
Hospital & Health Care Case Studies and Success Stories with Hiver
CASE STUDY New Hope Fertility Center
Hiver helped New Hope Fertility Center give support twice as fast. The clinic saved 634 hours in one month using Hiver. Automations saved 296 hours, email tags saved 9 hours, and email notes saved 27... hours. Teams at the clinic used Hiver to work better together and answer patient emails quickly. This improved patient satisfaction and made workflows smoother.
Transportation/Trucking/Railroad Case Studies and Success Stories with Hiver
CASE STUDY Flexport
Flexport, a global logistics company, improved its customer support efficiency by 25% and reduced email response times by 15% using Hiver's collaborative inbox platform.
WS Display improved their customer service by 40% using Hiver, a tool that streamlined their email communication, reduced response times, and increased agent productivity.
Utilities Case Studies and Success Stories with Hiver
CASE STUDY CFR Rinkens
CFR Rinkens is a global freight company that ships classic and exotic cars. Their support team handles over 20,000 emails each month. They struggled with managing emails from personal inboxes, which ...made it hard to track and respond to messages. They created shared inboxes, but still had issues with accountability. Using Hiver, they improved email management and saved 180 hours in one month.
Clutter's People Team managed many emails every day. They needed a better way to stop email collision and work faster. They used Hiver to help manage their emails and tasks. With Hiver, the team impr...oved their efficiency by 25%. They also saved 25 hours in a month.
Hiver helped Flexport manage customer emails faster. The team used to miss emails and had trouble tracking replies. With Hiver, they assign emails easily and never miss a message. Onboarding took jus...t a few hours. Flexport now resolves customer emails 50% faster. The team works together better and customers are happier.
Hiver gives Flexport better visibility into the resolution path of issues. The team no longer misses emails. Nathan Strang, ocean freight operations manager, shares that Hiver improved their customer... service workflow. Flexport uses Hiver to manage customer support more efficiently. The solution helps streamline communication and track issues easily.
Flexport is a freight forwarding company. They had trouble managing customer emails. Their team missed emails and could not track replies. They used Hiver to improve email management. With Hiver, the...y resolved emails 50% faster. They saved 387 hours in a month.
Health, Wellness and Fitness Case Studies and Success Stories with Hiver
CASE STUDY Visiting Angels
Hiver helped Visiting Angels improve email management and customer service. Before Hiver, emails were lost and tracking was hard. Hiver's shared inbox made it easy to assign and track emails. The tea...m saw a 100% increase in productivity. Staff could respond faster and never missed important messages. Communication and efficiency improved for all five franchises.
Hiver helped Align Brooklyn manage customer emails better. The team moved from individual Gmail inboxes to a shared inbox. This made it easier to track and reply to customer questions. They saved 50 ...hours in one month. The team now works together and does not miss any emails. Customers get faster and more reliable replies.
Hiver helped Cohere Health manage and analyze client email conversations. The customer success team faced problems with tracking and organizing emails as the company grew. They lacked analytics and m...issed some emails. Hiver provided a better way to organize, track, and analyze email queries. Cohere Health saved 20 hours in a month using Hiver. The team improved efficiency and gained data-driven insights on client conversations.
Education Case Studies and Success Stories with Hiver
CASE STUDY Morgan State University
Hiver helped Morgan State University manage a high volume of emails from students, parents, and staff. The operations team struggled with missed emails and slow manual workflows. Hiver streamlined th...eir email management and automated tasks. The team saved 533 hours in one month. Productivity improved by 90%. Automations saved 35 hours, assignments saved 32 hours, and email notes saved 25 hours.
Hiver helped Morgan State University manage a high volume of student and stakeholder emails. The operations team struggled with missed emails, manual assignments, and slow responses. Hiver's integrat...ion with Gmail and automated assignment features fixed these problems. The team now uses rules to assign emails and round-robin distribution to balance workloads. Team productivity improved by 90% after switching to Hiver.
Hiver helped Boise State University solve major email management problems. The Office of Sponsored Programs struggled with missed deadlines, lack of visibility, and backup issues when staff were away.... Hiver's shared inbox made it easy to assign emails and track work in Gmail. The team now meets their two business-day SLA and rarely gets complaints about missed emails. Staff can take time off without worrying about unanswered messages.
Management Consulting Case Studies and Success Stories with Hiver
CASE STUDY Oxford Business Group
Oxford Business Group increased its customer support efficiency by 40% after implementing Hiver, leading to improved customer satisfaction and a 20% reduction in response time.
Visiting Angels is a senior home care provider in the US. They had trouble keeping track of emails and assigning responsibility. Their team needed to manage communication with 200 clients, 200 caregi...vers, and over 500 referral sources. They switched to Hiver to organize and track emails better. With Hiver, they saw a 100% increase in productivity and saved 62 hours in a month.
itGenius is a Google Workspace services consultancy in Sydney. They help businesses manage IT systems and focus on growth. They needed to handle customer emails quickly because their clients rely on ...them for urgent tech support. They switched from Zendesk to Hiver to improve their service. After the switch, they saved 40 hours in a month.
Hiver helped Ping Identity's accounts payable team work faster. The team struggled with tracking invoices and slow communication. Hiver's shared inbox gave real-time visibility into email ownership. ...Internal notes and smart tags improved collaboration and automation. The AI summarizer made long email threads easy to understand. Ping Identity cut resolution times by 65% after using Hiver.
Hiver helped Ping Identity cut resolution times by 65%. The accounts payable team struggled with manual workflows, lack of visibility, and time zone issues. Hiver integrated with Gmail, giving real-t...ime visibility into email ownership and streamlining collaboration. The team saved 83 hours in a month, including 34 hours with Email Tags, 22 hours with Email Notes, and 335 hours with Email Status. Ping Identity improved efficiency and reduced delays in vendor communications.
Manufacturing Case Studies and Success Stories with Hiver
CASE STUDY WS Display
WS Display is a company that sells trade show displays and prints banners. They get about a thousand support emails every day. Their team had trouble managing emails because everyone used the same in...box, which caused people to get locked out and made it hard to track who was working on what. They used Hiver to fix these problems. With Hiver, they saved 495 hours in a month by using automations, assignments, and email status features.
Get It Made is a manufacturing-as-a-service company in London. They had trouble managing emails as their business grew. Using just one Gmail account led to missed emails and confusion. They needed a ...better way to handle customer and supplier messages. After using Hiver, they improved efficiency by 250% and saved 53 hours in a month.
Other Industry Case Studies and Success Stories with Hiver
CASE STUDY Kiwi.com
Kiwi.com is a large online travel agency. They had trouble managing emails for their business. Their team used Gmail lists, which made it hard to track who was working on each email. This caused conf...usion and slowed down their work. After using Hiver, they achieved a 100% SLA success rate. They also saved 167 hours in one month.
Travelist is a travel management company in Poland. Their customer service team managed over 5,000 emails each month using personal inboxes. This caused confusion and made it hard to track who was ha...ndling each customer. They switched to Hiver to manage emails from a central inbox. With Hiver, they saw a 50% decrease in first response time and saved 324 hours in a month. They also improved average first response time by 50% and resolution time by 44%.
Hiver helped Kiwi.com manage shared inboxes for their business development team. Before Hiver, the team struggled with email overload and missed their 24-hour SLA. Hiver's shared inbox let them assig...n emails, track status, and keep work separate from personal mail. The team now works faster and always knows who owns each email. Kiwi.com achieved a 100% SLA success rate after switching to Hiver.
Hiver helped Fishburners manage member communication better. Fishburners is a startup community in Australia. They had trouble tracking support queries and sharing emails among the team. Hiver made i...t easy to assign and track emails. The team saved 25 hours in one month. This improved their support for startups.
