Real-World Case Studies and Customer Success Stories with Hiver

Scandit used Hiver to improve email response times for its Deal Desk and other teams. The team needed a solution... that worked inside Gmail and provided real-time visibility into queries. Hiver enabled fast onboarding, easy email assignment, and better collaboration with features like Notes and Tags. Scandit saved 38 hours per month through better delegation and increased transparency. The result was faster communication and improved accountability across departments.
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Hiver helped itGenius save 40 hours each month by streamlining email management. The team switched from Zendesk to Hiver to... make customer conversations more personal and efficient. With Hiver, emails are managed directly in Gmail, eliminating the need for extra training or tool switching. Auto-assignment and tagging features improved workflow and response times. Analytics in Hiver let managers track response speed and customer satisfaction easily.
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Hiver helped Fishburners save 25 hours per month by auto-assigning and tagging member queries. The account management team gained full... visibility into support requests and could quickly reassign tickets to the right department. Hiver's notes and @mentions made internal collaboration easy. Fishburners now resolves queries faster and ensures no communication is missed. Real-time notifications keep everyone updated on their workload.
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Egnyte used Hiver to manage customer requests from nearly 13,000 clients with a three-person team. Hiver's shared inbox and automated... routing improved response speed by 40%. The team now handles up to 1,000 weekly conversations without adding headcount. Hiver enabled clear ownership, reduced manual work, and boosted team efficiency by 30–35%. Egnyte maintains consistent, reliable communication across thousands of interactions each month.
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Bynder used Hiver and its Salesforce integration to automate 2,500 workflows each month. The Customer Success team saved 198 hours... monthly by streamlining email routing, tagging, and reporting. Hiver helped Bynder cut first-response times by over 50% and improved SLA tracking. Managers gained real-time visibility into ownership and team performance. The team now spends more time on proactive customer outreach and renewals.
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Hiver helped Scandit cut email response times by 50%. The Deal Desk team needed a tool that worked like Gmail... and improved collaboration. Hiver's email assignment and tagging features gave full transparency and made teamwork easy. Fast onboarding let other teams like Accounts Payable and Legal adopt Hiver quickly. Managers now balance workloads and track priorities with ease.
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Ping Identity used Hiver to improve their accounts payable process. The AP team struggled with tracking invoices and collaborating across... time zones. Hiver’s shared inbox and automation features gave real-time visibility and reduced confusion. The team saved 89 hours each month and increased efficiency by 45%. Resolution times for vendor payments dropped by 65%.
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Ping Identity used Hiver to improve their accounts payable process. The AP team struggled with slow response times and poor... visibility using Gmail’s collaborative inbox. Hiver’s shared inbox, internal notes, and AI summarizer helped the team track invoice status, automate email assignment, and summarize long threads. The team saved 89 hours per month and increased efficiency by 45%. Resolution times for vendor payments dropped by 65%.
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Hiver helped itGenius save 40 hours each month by streamlining customer email management. The team switched from Zendesk to Hiver... to avoid clunky ticketing and impersonal customer experiences. With Hiver, they manage shared inboxes directly in Gmail, making collaboration easy and reducing response times. Features like assignment and tags help organize over 100 daily requests. Analytics in Hiver lets managers track response speed and customer satisfaction.
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Hiver helped ITS Logistics cut quote turnaround times by 61% in just three weeks. The team replaced scattered email threads... with four shared inboxes, making customer communication clear and organized. Hiver automated 85–90% of assignments, freeing staff from manual routing. Dispatch response times improved by 26%, and employees gained better visibility and ownership of requests. ITS Logistics now uses Hiver AI for sentiment analysis, automated tagging, and smarter replies, helping them scale service without adding headcount.
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Direct Expedite used Hiver to fix missed email queries and slow response times. Before Hiver, they lost revenue due to... 30-45 minute delays in replying to urgent emails. Hiver let them assign every query to the right team member and create group inboxes for billing, operations, and sales. The team now collaborates faster using Notes and @mentions. Managers track workload in real time. With Hiver, Direct Expedite saved 331 hours per month and improved customer support speed.
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Hiver helped CFR Rinkens manage over 20,000 customer conversations each month. The support team struggled with siloed emails and lack... of visibility using personal inboxes. With Hiver, they streamlined email assignment and tracking directly in Gmail. Team leads gained real-time insight into workloads and response status. Internal notes replaced messy forwards, speeding up customer query resolution. The team now works more efficiently and delivers faster support.
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Hiver helped Arrive Logistics handle emails 40% faster using automation. The AP/AR team eliminated manual sorting and duplicate replies with... shared inbox management. Automated routing freed up an entire employee’s workday for higher-value tasks. Analytics in Hiver improved staffing decisions and workload visibility. The team saved 658 hours per month and ensured no emails were missed.
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Hiver helped Arrive Logistics handle emails 40% faster using automation. The finance team struggled with manual email sorting, duplicate replies,... and tracking unresolved messages. Hiver's shared inbox and analytics features automated email routing and improved visibility. This freed up an entire employee's workday for higher-value tasks. Arrive Logistics now delivers better customer service and processes payments more efficiently.
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Flexport used Hiver to manage over 1,000 customer emails each month. Before Hiver, the team missed emails and struggled with... slow customer service. Hiver let them assign emails easily and track ownership in Gmail. Collaboration improved with tags and notes, cutting confusion. Flexport now resolves customer emails 50% faster and prevents duplicate replies daily. The team delivers better service with less effort.
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CFR Rinkens used Hiver to manage over 20,000 customer emails each month. Before Hiver, their support team struggled with visibility... and accountability due to siloed personal inboxes. Hiver enabled shared inbox management directly in Gmail, making it easy to assign emails and track progress. Team leads gained real-time visibility into workloads and response status. The result was faster customer query resolution and improved team collaboration.
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Flexport used Hiver to manage 1,000 customer emails a month. Before Hiver, the team missed emails and struggled with slow... replies. Hiver let them assign emails easily and track ownership. Collaboration improved with tags and notes inside Gmail. The team now resolves customer emails 50% faster. Visibility and customer service both increased.
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Hiver helped New Hope Fertility Center double their support speed. The clinic struggled with slow email response and duplicate replies... across nursing, lab, and billing teams. Hiver’s shared inbox and collision alerts stopped duplicate responses and saved 33 hours per month. Notes and @mentions improved collaboration, saving another 27 hours monthly. Staff efficiency increased by 50%, and patient complaints dropped significantly.
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Hiver helped Cohere Health save over 20 hours each month by streamlining email management. The customer success team used Hiver... to track CSAT, manage SLAs, and organize client queries. Hiver's analytics and Jira integration gave them better insights and faster ticket handling. Automated tagging and shared labels ensured no emails were missed. Collaboration improved with Notes and @mentions, boosting productivity and client satisfaction.
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Hiver helped CGX Systems save $2,500 every month by streamlining their sales email process. The sales team used to miss... emails and send duplicate responses, causing confusion and lost opportunities. With Hiver’s shared inboxes in Gmail, all sales inquiries are now centralized and easy to assign. The team tracks every email, avoids missed or repeated replies, and collaborates faster using Notes. This led to more efficient sales communication and measurable cost savings.
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Hiver helped New Hope Fertility Center double their support speed. The clinic's teams used to struggle with email overload and... missed patient queries. Hiver's shared inbox and collision alerts stopped duplicate replies and saved 33 hours each month. Internal notes improved teamwork, saving another 27 hours monthly. Staff efficiency increased by 50%, and patient complaints dropped. Hiver made remote work and email collaboration easy for all departments.
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Cohere Health used Hiver to manage client email queries and track customer satisfaction. Before Hiver, their team struggled with missed... emails and lacked analytics on support trends. Hiver provided automated email assignments, analytics, and seamless JIRA integration. The team now tracks response times, organizes emails by account, and collaborates using notes and @mentions. This improved client satisfaction and saved over 20 hours each month.
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Hiver helped Visiting Angels' Wisconsin franchises double their productivity. Before Hiver, tracking and assigning emails was confusing and slow. The... team struggled to manage communication with 200 clients, 200 caregivers, and over 500 referral sources. With Hiver, shared inboxes and tagging made it easy to assign tasks and track emails. The mobile app let staff respond quickly, even on the go. Analytics helped spot bottlenecks and improve workflow. Communication is now organized and efficient.
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Hiver helped Oakland Public Education Fund cut response times by 72%. Teams now reply in under two days instead of... over a week. Automation and templates save 61 hours each month. Shared Inboxes and Notes keep communication organized and visible. Salesforce integration gives instant access to donor and volunteer data. Hiver AI tools help teams reply faster and track sentiment.
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Noble Schools used Hiver to manage over 5,000 HR conversations and save more than 50 hours each week. The HR team... replaced a manual, error-prone Gmail system with Hiver’s Shared Inboxes and automation. Automating query routing saved four hours daily and improved SLA compliance to 100%. Staff satisfaction scores rose by 17%, and query resolution became 80% faster. Hiver’s analytics and AI features helped the team handle a 500% spike in requests during onboarding season.
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Hiver helped Boise State University's Office of Sponsored Programs solve major email management problems. The team struggled with missed deadlines,... lack of visibility, and difficulty reassigning work during staff absences. Hiver's shared inbox, assignment, and tagging features improved accountability and collaboration. The university now saves 197 hours per month and no longer misses deadlines. Staff can easily reassign tasks and keep operations running smoothly.
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Hiver helped Morgan State University manage a high volume of student and stakeholder emails. The operations team automated email assignments... and used shared drafts to improve collaboration. Hiver's templates enabled faster, consistent responses to common queries. The team set custom business hours and tracked SLAs for better support. Productivity increased by 90% and missed emails dropped to less than 1%.
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Hiver helped Boise State University's Office of Sponsored Programs manage a growing workload and reduce missed email deadlines. Before Hiver, staff... struggled with limited visibility, delayed responses, and complaints about unanswered emails. Hiver's shared inbox, tagging, and notes features improved team accountability and knowledge sharing. The team now meets its two-day SLA and rarely receives complaints. Work is easily reassigned during staff absences, keeping operations smooth.
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Hiver helped Morgan State University manage a high volume of student and stakeholder emails. The operations team automated email assignments... and used shared drafts to improve collaboration. Hiver's templates enabled faster, consistent responses to common queries. The team set custom business hours and tracked SLAs for better support. Productivity increased by 90% and missed emails dropped to less than 1%.
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WS Display used Hiver to manage about 1,000 customer emails daily. Before Hiver, their team struggled with Gmail inbox lockouts... and missed emails. Hiver let them handle shared inboxes inside Gmail, assign emails, and track progress. The team saved 495 hours a month using Hiver. Analytics helped them measure response and resolution times.
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Hiver helped Get It Made boost team efficiency by 250%. The company used Hiver’s shared inbox to organize email assignments... and streamline project management. Response times improved by 25%, and the team handled 33% more emails. Hiver templates enabled fast replies to customer queries. The team now collaborates smoothly, even while working remotely. Clients choose Get It Made for their fast, high-quality communication.
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Hiver helped Fireco unify email, live chat, and WhatsApp support into one platform. The team saved 114 hours each month... by managing all customer communication in Hiver. Live chat cut first-response times by up to 80%. WhatsApp troubleshooting saved 8+ hours monthly by resolving issues remotely. Collision alerts and templates prevented duplicate replies and sped up responses. Fireco gained 100% visibility across all support channels, improving collaboration and customer service.
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Hiver helped DecksDirect process finance emails 60% faster. The team used to struggle with accountability and email overload using Google... Groups. With Hiver, they manage shared inboxes directly in Gmail. Email assignment is now clear and fast. Internal emails dropped as notes and @mentions replaced threads. Team productivity improved by 45%, saving 92 hours each month.
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Get It Made used Hiver to organize email management and improve project workflows. The team saw a 250% increase in... efficiency after switching to Hiver’s shared inbox. Response times improved by 25%, and the number of emails handled grew by 33%. Hiver helped the team assign tasks, track project details, and deliver fast customer service. Clients now choose Get It Made for their quick and reliable communication.
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Hiver helped Travelist save over 160 hours each month by automating internal operations. The platform replaced manual inbox management with... structured workflows, clear ownership, and automated task routing. Travelist set up 250+ automation rules, cutting repetitive actions by 40% and improving on-time delivery for urgent updates by 40%. With Hiver, response times improved by 25% and coordination delays dropped by 30%. Real-time analytics and dashboards now guide resource planning and performance tracking across teams.
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Hiver helped Rush Order cut response times by 20% within weeks. The company used Hiver’s shared inboxes, automation, and SLA... tracking to organize customer communication. Ticket volume dropped by 10% as faster replies reduced repeat queries. Customer satisfaction scores rose from 3.5 to 4.5 out of 5. Hiver’s features improved accountability and collaboration for Rush Order’s account managers.
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Hiver helped Conservice, the largest utility management provider in the USA, save 265 hours each month by automating client communication workflows. The account management... team used Hiver to centralize shared inboxes, assign ownership, and reduce inbox clutter by 50%. Response times improved by 30%, and each manager increased client capacity by 15%. Hiver’s automation, templates, and analytics gave leadership full visibility and control over workloads. The team now delivers faster, more consistent service to thousands of clients.
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Hiver helped BNI Alberta South save 23 hours per month by automating email assignments. The team used to struggle with... a shared Gmail inbox, causing delays and confusion. With Hiver, they gained visibility into email status, used tags to organize work, and collaborated easily while working remotely. Hiver’s analytics let them track response times and fix issues fast. The team now replies to emails quicker and supports small business owners more effectively.
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Clutter used Hiver to manage a high volume of HR emails in Gmail. The People Team faced issues with email... collision and slow response times. Hiver let them assign emails, use templates, and track conversations. This improved accountability and made it easy to reassign emails. As a result, Clutter's People Team now responds to emails 25% faster.
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Hiver helped iQ Food Co. , a Toronto-based restaurant chain, manage their shared inbox across 9 locations. Before Hiver, staff...wasted time sorting emails and struggled to respond quickly. With Hiver, they used email templates, notes, and collision alerts to speed up replies and avoid confusion. The team saved about 30 hours each month and improved customer service. Remote collaboration became easier, and accountability increased with email assignment features.
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Group Miki used Hiver AI to manage over 18,000 weekly customer service interactions. Before Hiver, the team struggled with manual... workflows, slow response times, and duplicate work. Hiver automated case routing, tagging, and sentiment analysis, making support faster and more consistent. Ticket resolution time dropped by 67%, from 12 to 4 minutes. Automations saved 38 hours per week, and the team met strict SLA targets for response and resolution times.
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Hiver helped Travelist save over 160 hours each month by automating internal operations. The platform replaced manual inbox management with... structured workflows, clear ownership, and automated task routing. Travelist set up 250+ automation rules, cutting repetitive actions by 40% and improving on-time delivery for urgent updates by 40%. Using Hiver Analytics, the team tracks over 30 performance charts, boosting forecast accuracy by 20%. Communication delays dropped by 30% as all updates now stay in one thread, making collaboration faster and more transparent.
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Vacasa wanted to make customer support for homeowners better. Their team used Google Groups for support emails but had trouble... tracking and replying quickly. It was hard to know who was working on each email. They switched to Hiver, which let them manage support emails in Gmail. This made it easier for agents to reply and track emails. With Hiver, Vacasa handled support emails 80% faster, saved 16,741 hours in a month, improved ticket resolution time by 80%, increased one-touch resolution cases by 80%, and improved first response time by 60%.
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Align Brooklyn used Hiver to manage customer emails more efficiently. Before Hiver, their team struggled with lost emails and slow... replies using Gmail. Hiver let them use a shared inbox, assign emails, and track every customer query. They saved 50 hours each month and gave faster, more consistent replies. Hiver helped Align Brooklyn deliver a seamless customer experience and keep up with all inquiries.
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Hiver helped Visiting Angels' Wisconsin franchises double their productivity. Before Hiver, tracking and assigning emails was confusing and slow. The... team struggled to manage communication with 200 clients, 200 caregivers, and over 500 referral sources. With Hiver, shared inboxes and tagging made it easy to assign tasks and track conversations. The team now responds faster and never loses important emails. Analytics help them spot and fix bottlenecks quickly.
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Hiver helped Align Brooklyn, a wellness studio, manage customer emails better. Before Hiver, emails got lost and responses were slow.... With Hiver, the team uses a shared inbox and tags to sort urgent requests. They assign emails quickly and use templates for fast replies. Now, every customer gets a prompt and consistent response.
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JR Pass used Hiver to manage a surge in customer inquiries during peak travel seasons. Before Hiver, the team struggled... with slow response times, uneven workload, and no way to track performance. Hiver's shared inbox, automation, and templates cut response times by 60%. Team efficiency rose by 40%. Complaints about slow replies dropped by 70%. The team now handles more orders with less stress and delivers faster support to travelers.
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Hiver helped Team Gitomer save 50 hours per month by managing all sales and customer emails directly in Gmail. The team switched... from HappyFox to Hiver to avoid switching between platforms. With Hiver, every email gets assigned to a team member, improving accountability and response times. Features like Email Notes and status tracking made collaboration easier and ensured no emails were missed. The team became more organized and efficient, especially while working remotely.
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Hiver helped CyberHunter, a managed cybersecurity service by Grant Thornton Netherlands, cut support volume by 20% using live chat and chatbot workflows. The team reduced... average response times by 50% and saved over 600 hours monthly through automation and ticketing inside Gmail. Hiver enabled clear ticket ownership, automated reminders, and analytics for daily SLA monitoring. CyberHunter now handles more alerts with less manual work and improved client responsiveness. The platform supports scalable, structured workflows for cybersecurity support teams.
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Hiver helped the People Team at Clutter respond to emails 25% faster. The team used to struggle with email collisions... and slow responses using a shared Gmail inbox. With Hiver, they assigned emails, used templates, and managed high volumes easily. Features like shared drafts and auto-tagging improved accountability and speed. Now, every HR query gets a dedicated owner and faster resolution.
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Fishburners used Hiver to simplify membership communication. The team managed member emails more easily. Hiver helped them organize and respond... faster. This improved their communication with members. The process became smoother and less stressful. Fishburners now handles membership queries with less effort.
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