UserGuiding Overview
This is a summary of the comprehensive capabilities and benefits of UserGuiding based on over 390 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UserGuiding, UserIQ, Customerly, Sentiment.io, Yapsody Ticketing, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UserGuiding is right for your needs? Our Cuspera AI engine can evaluate how UserGuiding fits your specific business needs, industry, and context. Get your personalized assessment report today.
UserGuiding supports business activities such as:
- Training & Onboarding
- Customer Feedback Management
- Helpdesk Management
- Engagement Management
- Playbook Creation
UserGuiding can help you with many business goals, such as Enhance Customer Relationships, Launch New Products, Acquire Customers, and Increase Sales & Revenue. As a solution, UserGuiding's capabilities include Feedback Surveys, Personalization, and Calculator.
UserGuiding Information Technology and Services Vertical is its biggest customer base.
Reviews
"...UserGuiding provides you with a way to onboard your users or virtual team members, allowing them to search for pre-made user guides. ..." 20 Project Management Resources & Tools for Virtual Teams
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities peers achieved using UserGuiding.
Use Cases
Peers recommend Training & Onboarding , Customer Feedback Management , Helpdesk Management , as the business use cases that they have been most satisfied while using UserGuiding.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Training & Onboarding |
4.52/5 ★ |
"...UserGuiding provides you with a way to onboard your users or virtual team members, allowing them to search for pre-made user guides. ..." 20 Project Management Resources & Tools for Virtual Teams |
| Customer Feedback Management |
4.90/5 ★ |
"...Detailed analytics, segmentation, customization, NPS and other features of UserGuiding for better user onboarding...." Features for Better User Onboarding |
| measuring net promoter score |
4.86/5 ★ |
"...Net Promoter Customer Guru These sites offer detailed rankings and benchmarks on your NPS...." The Definitive Guide to NPS |
| measuring customer satisfaction |
4.68/5 ★ |
"...Measure customer satisfaction with NPS surveys to capture important insights. ..." Product Walkthrough & User Onboarding Software |
| Helpdesk Management |
4.72/5 ★ |
"...Interactive Help Center...." Product Walkthrough & User Onboarding Software |
| PEER EXPERIENCES | |
|---|---|
| Training & Onboarding |
4.52/5 ★ |
"...UserGuiding provides you with a way to onboard your users or virtual team members, allowing them to search for pre-made user guides. ..." 20 Project Management Resources & Tools for Virtual Teams |
|
| Customer Feedback Management |
4.90/5 ★ |
"...Detailed analytics, segmentation, customization, NPS and other features of UserGuiding for better user onboarding...." Features for Better User Onboarding |
|
| measuring net promoter score |
4.90/5 ★ |
| measuring customer satisfaction |
4.90/5 ★ |
| Helpdesk Management |
4.72/5 ★ |
"...Interactive Help Center...." Product Walkthrough & User Onboarding Software |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 390 insights from peers and experts to help you assess how these UserGuiding use cases fit your Help Desk needs.
Popular Business Setting
for UserGuiding
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used UserGuiding to Enhance customer relationships and Launch new products
UserGuiding Alternatives
Peer and Expert Opinion on Features
for UserGuiding
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (33) |
| Personalization | Read Reviews (16) |
| Calculator | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (33) |
| Personalization | Read Reviews (16) |
| Calculator | Read Reviews (5) |
IT and Other Capabilities
for UserGuiding
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (60) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (60) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (42) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (42) |
Software Failure Risk Guidance
?for UserGuiding
Overall Risk Meter
Top Failure Risks for UserGuiding
Vendor Profile Details
Company Name
UserGuiding
Company Website
https://userguiding.com/HQ Location
San Francisco, CA
Employees
1-10
Social
Financials
PRIVATE
Get a personalised risk report for UserGuiding
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
UserGuiding may get in touch with you regarding your request.
Request Custom Quote
UserGuiding will get in touch with you regarding your request.