UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
See all business priorities See less business priorities

UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...UserGuiding allows me to develop guides and create user actions to determine the guides that they will be shows orderly...." Peer review by Ezra A., Operations Manager, Information Technology and Services

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on UserGuiding Use Cases

How does UserGuiding facilitate Onboarding?

How does UserGuiding facilitate Customer Feedback Management?

What Are the key features of UserGuiding for Helpdesk Management?

How does UserGuiding facilitate Engagement Management?

How efficiently Does UserGuiding manage your Playbook Creation?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Computer Software

CASE STUDY Plandisc

UserGuiding helped Plandisc improve user retention and new feature adoption. Plandisc wanted to keep more users and help them use new features. They used UserGuiding’s product tours, tooltips, and on...boarding checklists to make onboarding easier. This helped users understand the product faster and use more features. As a result, Plandisc saw better retention and more users trying new features.

Read more →
Information Technology and Services

CASE STUDY Unico

UserGuiding helped Unico improve customer onboarding. Unico used UserGuiding's product tours and resource center to better communicate with users. They created a self-onboarding journey for smaller c...lients. This made onboarding much faster and less expensive. Unico reduced customer onboarding time by almost 70%.

Read more →
Transportation/Trucking/Railroad

CASE STUDY RAM Hand-to-Hand Couriers

UserGuiding helped RAM Hand-to-Hand Couriers onboard employees and manage change during a major IT transformation. RAM needed a scalable way to train thousands of couriers and branch staff on new sys...tems. They used UserGuiding’s interactive guides and onboarding checklists to train and certify employees quickly. This approach made the change process easier and increased user engagement. RAM avoided costly in-person training and improved adaptation to new technology.

Read more →
Internet

CASE STUDY Opinew

UserGuiding helped Opinew, a Shopify app, reduce early user churn. Opinew used UserGuiding's interactive product tours and onboarding checklists. These tools guided new users and made the app easier ...to use. After using UserGuiding, Opinew saw a 10% increase in user activation rate. The solution helped users get started quickly and reduced support requests.

Read more →
Real Estate

CASE STUDY Sorted Services

UserGuiding helped Sorted Services automate user onboarding for their new Trader Portal. Sorted Services needed a no-code solution that was easy for non-technical staff. They tried Intercom and Userp...ilot but found them too complex. With UserGuiding, they set up interactive onboarding elements quickly. This automation boosted product adoption and helped users reach key points in the platform.

Read more →
Computer Software

CASE STUDY TimeSolv

UserGuiding helped TimeSolv create in-app messages and surveys without needing developers. TimeSolv wanted to boost user engagement and make onboarding easier for different user types. Before UserGui...ding, it took up to a month to develop simple in-app elements. With UserGuiding, they quickly built tooltips, hotspots, and product tours. This improved communication, feature adoption, and user feedback inside their legal time tracking platform.

Read more →
lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

?

for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE