UserGuiding: Product updates, Customer stories, and Insights | 2026 Cuspera

UserGuiding helped Ideta improve user onboarding for their chatbot and voice bot platform. Before UserGuiding, Ideta used online manuals and email tutorials, but users did not engage well. With UserG...uiding’s interactive onboarding flows, Ideta increased average user session duration by 50%. In-app NPS surveys from UserGuiding also boosted NPS survey response rates by 25%. Ideta found it easier to update onboarding content and saw better user engagement with their product.
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UserGuiding helped Vieworks improve user onboarding for their video marketing platform. Vieworks faced high customer support tickets because users got lost during onboarding. They wanted a simple sol...ution that did not need much development. With UserGuiding’s product tours and onboarding checklists, Vieworks created easy guides for new users. This led to a significant reduction in support tickets. Vieworks also used UserGuiding’s analytics to track and improve their onboarding process.
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UserGuiding’s announcement modals helped MarketTime fix low webinar attendance. Before, emails and banners failed to get users’ attention. MarketTime used in-app modals on the login page to show webi...nar promotions to active users. This led to a 10x increase in webinar attendees. No extra work was needed from the team.
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UserGuiding helped Kariyer.net improve activation and engagement rates. Kariyer.net used UserGuiding’s segmentation, checklists, and tooltips to create personalized onboarding for different employer ...roles. The product team built targeted, no-code onboarding flows without needing developer help. Admins and managers got clear, role-based guidance. This reduced development workload and sped up onboarding updates. Kariyer.net saw a noticeable boost in user activation and engagement.
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UserGuiding helped Keyhole increase trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to guide new users. This no-code solution let users see the value of Keyhole fa...ster. The onboarding checklist replaced a planned feature that would have taken months to build. Keyhole also saw improved session durations after using UserGuiding.
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UserGuiding helped Cuepath lower support calls by 72%. Cuepath needed to make onboarding easy for senior users and reduce the load on customer support. They used UserGuiding’s product tours and resou...rce centers to guide users and provide self-serve help. The onboarding process became simple and clear. Cuepath made their business more scalable and improved user experience for seniors.
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