UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
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UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...team!. UserGuiding is the easiest user onboarding software we've tried...." Peer review by Yarkin S., CEO, Computer Software

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

UserGuiding Customer wins, Customer success stories, Case studies

How can UserGuiding optimize your Onboarding Workflow?

How can UserGuiding enhance your Customer Feedback Management process?

How does UserGuiding facilitate Helpdesk Management?

How efficiently Does UserGuiding manage your Engagement Management?

How efficiently Does UserGuiding manage your Playbook Creation?

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Ideta - Computer Software

UserGuiding helped Ideta improve user onboarding for their chatbot and voice bot platform. Before UserGuiding, Ideta used online manuals and email tutorials, but users did not engage well. With UserG...uiding’s interactive onboarding flows, Ideta increased average user session duration by 50%. In-app NPS surveys from UserGuiding also boosted NPS survey response rates by 25%. Ideta found it easier to update onboarding content and saw better user engagement with their product.

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Vieworks - Marketing And Advertising

UserGuiding helped Vieworks improve user onboarding for their video marketing platform. Vieworks faced high customer support tickets because users got lost during onboarding. They wanted a simple sol...ution that did not need much development. With UserGuiding’s product tours and onboarding checklists, Vieworks created easy guides for new users. This led to a significant reduction in support tickets. Vieworks also used UserGuiding’s analytics to track and improve their onboarding process.

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MarketTime - Software Development

UserGuiding’s announcement modals helped MarketTime fix low webinar attendance. Before, emails and banners failed to get users’ attention. MarketTime used in-app modals on the login page to show webi...nar promotions to active users. This led to a 10x increase in webinar attendees. No extra work was needed from the team.

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Kariyer.net - Human Resources

UserGuiding helped Kariyer.net improve activation and engagement rates. Kariyer.net used UserGuiding’s segmentation, checklists, and tooltips to create personalized onboarding for different employer ...roles. The product team built targeted, no-code onboarding flows without needing developer help. Admins and managers got clear, role-based guidance. This reduced development workload and sped up onboarding updates. Kariyer.net saw a noticeable boost in user activation and engagement.

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Keyhole - Internet

UserGuiding helped Keyhole increase trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to guide new users. This no-code solution let users see the value of Keyhole fa...ster. The onboarding checklist replaced a planned feature that would have taken months to build. Keyhole also saw improved session durations after using UserGuiding.

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Cuepath - Health, Wellness And Fitness

UserGuiding helped Cuepath lower support calls by 72%. Cuepath needed to make onboarding easy for senior users and reduce the load on customer support. They used UserGuiding’s product tours and resou...rce centers to guide users and provide self-serve help. The onboarding process became simple and clear. Cuepath made their business more scalable and improved user experience for seniors.

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lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

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for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE