UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
See all business priorities See less business priorities

UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I was able to create an entirely new user experience without the help from my development team at all...." Peer review by Steven S., VP Sales & Marketing, Computer Software

Peer review evidence (same sources as the product rating summary)

"...With UserGuiding, everyone can build customized guides and onboarding checklists...." 20 Marketing Tools That Agencies & Freelancers Will Love in 2019 and Beyond
"...Net Promoter Customer Guru These sites offer detailed rankings and benchmarks on your NPS...." The Definitive Guide to NPS
"...Interactive Help Center...." Product Walkthrough & User Onboarding Software

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

UserGuiding Customer wins, Customer success stories, Case studies

What makes UserGuiding ideal for Onboarding?

How does UserGuiding facilitate Customer Feedback Management?

How does UserGuiding address your Helpdesk Management Challenges?

What benefits does UserGuiding offer for Engagement Management?

What Are the key features of UserGuiding for Playbook Creation?

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Zakeke - Internet - Small

Italy

UserGuiding helped Zakeke improve its conversion rates. Zakeke needed to onboard users based on their unique needs, but their development team was overloaded. With UserGuiding’s no-code guides and se...gmentation, Zakeke created personalized onboarding for each user. This reduced support tickets and made onboarding easier. Zakeke now sees higher conversion rates and a smoother user experience.

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Unico - Information Technology And Services - Large

São Paulo, Brazil

UserGuiding helped Unico cut client onboarding time by nearly 70%. Unico used UserGuiding to automate onboarding, improve user engagement, and streamline communication. The onboarding process for com...plex projects dropped from 55 to 21 days. For smaller clients, onboarding now takes just one week instead of 20 days. Unico also reduced onboarding costs and scaled its processes to handle more clients efficiently.

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Twin Science - Education - Small

London, UK

UserGuiding helped Twin Science save over $10,000 in employee costs by streamlining onboarding for teachers. Twin Science used UserGuiding’s no-code guides, tooltips, and knowledge base to quickly cr...eate onboarding flows in two languages. This eliminated the need to hire extra developers or product managers. Teachers learned to use the platform faster, and the team could focus on other priorities. The onboarding project went from weeks of work to just a few hours.

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TimeSolv - Computer Software - Small

Minneapolis, USA

UserGuiding helped TimeSolv boost user engagement with in-app messages and surveys. Before, TimeSolv waited weeks to launch simple tooltips due to busy developers. With UserGuiding, they quickly crea...ted in-app announcements, surveys, and guides without coding. This made onboarding easier for all user types. TimeSolv saw over 10% more survey responses after switching from email to in-app surveys.

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Straico - Information Technology And Services - Small

USA

UserGuiding helped Straico reach a 52% product-market fit score. Straico used in-app surveys and segmentation to understand user needs and satisfaction. They replaced ineffective popups with onboardi...ng guides and resource centers. UserGuiding enabled Straico to communicate changes and onboard new users easily. The platform's features helped Straico target disengaged users and improve user activation.

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Sorted Services - Real Estate - Small

Sydney, Australia

UserGuiding helped Sorted Services automate user onboarding for their new Trader Portal. Sorted Services needed a simple, no-code solution to onboard many non-technical users. They tried Intercom and... Userpilot but found them too complex. With UserGuiding, they created interactive guides and checklists. This automation increased product adoption and improved user engagement.

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lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Competitors

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

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for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE