Real-World Case Studies and Customer Success Stories with UserGuiding

UserGuiding helped Grupo IOB cut support requests and build a scalable onboarding process. Grupo IOB faced rising support tickets due... to gaps in their training portal. The onboarding and development teams struggled to keep up with constant changes. By adding UserGuiding’s interactive onboarding elements, Grupo IOB saw support tickets drop and achieved over 75% flow completion. The onboarding team gained full control of the user journey without extra help from developers.
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UserGuiding helped Grove HR automate user onboarding and support. Grove HR struggled to create interactive onboarding because their developers were... always busy. With UserGuiding’s no-code platform, Grove HR built in-app guides and resource centers without coding. This let them offer 24/7 help to users and improved product education. Grove HR saved time and costs by not relying on developers for onboarding updates.
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UserGuiding helped Plandisc improve user retention and new feature adoption. Plandisc wanted to keep more users and help them use... new features. They used UserGuiding’s product tours, tooltips, and onboarding checklists to make onboarding easier. This helped users understand the product faster and use more features. As a result, Plandisc saw better retention and more users trying new features.
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UserGuiding helped TimeSolv create in-app messages and surveys without needing developers. TimeSolv wanted to boost user engagement and make onboarding... easier for different user types. Before UserGuiding, it took up to a month to develop simple in-app elements. With UserGuiding, they quickly built tooltips, hotspots, and product tours. This improved communication, feature adoption, and user feedback inside their legal time tracking platform.
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UserGuiding helped Ideta improve user onboarding for their chatbot and voice bot platform. Before UserGuiding, Ideta used online manuals and... email tutorials, but users did not engage well. With UserGuiding’s interactive onboarding flows, Ideta increased average user session duration by 50%. In-app NPS surveys from UserGuiding also boosted NPS survey response rates by 25%. Ideta found it easier to update onboarding content and saw better user engagement with their product.
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UserGuiding helped Next Fit, a gym management software, reduce onboarding video calls by 80%. Next Fit struggled to scale because... onboarding each user by hand was slow and costly. Their gym staff users also found it hard to adopt a new complex payment feature. With UserGuiding's interactive onboarding flows, Next Fit made onboarding easier and cut support tickets for the new feature by 50%. This improved user adoption and reduced the need for live demos.
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UserGuiding helped Flourish onboard users fast without coding. Flourish needed a quick way to show value to new users. They... used UserGuiding’s product tours and onboarding checklists. The CEO, with no coding background, set up onboarding himself. Flourish saw increased conversion and retention rates. UserGuiding made onboarding easy and quick for Flourish’s customers.
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UserGuiding helped Unico improve customer onboarding. Unico used UserGuiding's product tours and resource center to better communicate with users. They... created a self-onboarding journey for smaller clients. This made onboarding much faster and less expensive. Unico reduced customer onboarding time by almost 70%.
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Flowla used UserGuiding to improve their user onboarding process. They wanted to increase user activation rates and reduce user frustration.... After trying in-house solutions, they switched to UserGuiding’s product tours and tooltips. This change made onboarding easier and more engaging. As a result, Flowla increased user activation rates by 24%.
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Straico used UserGuiding to help find product-market fit. They needed a way to talk to users and learn what they... wanted without coding. UserGuiding’s surveys and segmentation let them collect feedback and guide new users. Before UserGuiding, popups did not work well for onboarding. After using UserGuiding, 52% of users said they were happy, showing Straico reached product-market fit. UserGuiding helped Straico improve user communication and satisfaction.
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UserGuiding helped LogComex create onboarding elements 95% faster. LogComex had trouble updating UX/UI because their developers were busy. They needed... a way to guide users through new features quickly. With UserGuiding, they no longer needed developers to make onboarding elements. This made it easier to help users and increased feature adoption rates.
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UserGuiding helped BeerOrCoffee automate user onboarding and product education. Before, BeerOrCoffee relied on one-on-one video calls, which were not scalable.... With UserGuiding, they created feature announcements and product tours in minutes, without needing developer help. This improved feature adoption and saved time for their small team. BeerOrCoffee now delivers onboarding and updates quickly to users and partners.
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UserGuiding helped Opinew, a Shopify app, reduce early user churn. Opinew used UserGuiding's interactive product tours and onboarding checklists. These... tools guided new users and made the app easier to use. After using UserGuiding, Opinew saw a 10% increase in user activation rate. The solution helped users get started quickly and reduced support requests.
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UserGuiding helped Zakeke improve their conversion rate. Zakeke needed to onboard users in a way that fit each user's needs.... Their development team was busy, so they wanted a no-code solution. They used UserGuiding's guides and segmentation to create tailored onboarding. Zakeke saw better onboarding and higher conversion rates as a result.
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UserGuiding helped Keyhole increase trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to guide new users. This no-code solution... let users see the value of Keyhole faster. The onboarding checklist replaced a planned feature that would have taken months to build. Keyhole also saw improved session durations after using UserGuiding.
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UserGuiding helped Brian. study reduce support tickets and save over $15,000 in six months. Brian.study faced many support requests from...teachers after launch. Their first solution was long onboarding calls, but this was not sustainable. With UserGuiding, they built a knowledge base and resource center for self-service support. This improved user experience and cut support costs. The solution also made the platform more accessible by adding French and German support.
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UserGuiding helped Twin Science improve onboarding for teachers. Teachers were using books instead of the platform’s lesson plans. Twin Science... used UserGuiding’s no-code guides and tooltips to make onboarding easy. They added welcome modals and a knowledge base in two languages. This saved Twin Science over $10,000 in employee costs. The solution let them avoid hiring extra developers and designers.
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UserGuiding helped Activesoft improve onboarding and user feedback. Activesoft replaced video onboarding with UserGuiding’s interactive guides and in-app surveys. This... made onboarding faster and easier for users. Activesoft collected over 8,500 survey responses in just over a year. The feedback helped them understand user needs and improve their school management platform. UserGuiding made communication and product updates more effective for Activesoft.
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UserGuiding helped Assertiva automate onboarding for its portal users. Assertiva's customers are not tech-savvy, so support teams faced many repetitive... questions. The company used UserGuiding's product tours and onboarding checklists to guide users. This reduced support calls by 80%. The support team now spends less time on basic questions, and the business can scale faster.
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UserGuiding helped Crunch improve user engagement for their freemium accountancy software. Crunch faced low engagement and conversions among freemium users.... They used UserGuiding’s onboarding checklists, product tours, hotspots, and announcement modals to guide and educate users. After implementing UserGuiding, Crunch saw an increase in add-on purchases and upgrades. The solution made onboarding scalable and improved user activation.
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UserGuiding helped Canopy automate user onboarding with interactive UX elements. Canopy faced high support costs and many repetitive support tickets... due to poor onboarding. By using UserGuiding’s onboarding flows, Canopy deflected over 15,000 potential support tickets. They saved more than $300,000 in support costs in 3.5 years. The solution reduced the burden on customer support and improved user education.
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UserGuiding helped Forvis Mazars train and onboard clients inside their Signals platform. They used onboarding checklists and interactive guides to... automate user onboarding. This led to a big drop in support requests. Forvis Mazars saved countless hours and reduced employee costs. They created over 500 guides, hotspots, and checklists to streamline onboarding and product adoption.
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UserGuiding helped HR-Assistant make user onboarding interactive and fun. Before, HR-Assistant used online manuals that were boring and hard to... update. With UserGuiding, they built interactive onboarding flows using tooltips, product walkthroughs, and checklists. This made onboarding easier and more enjoyable for new users. HR-Assistant can now create guides in multiple languages and segment users by language. The support from UserGuiding was excellent and helpful.
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UserGuiding helped Kariyer. net improve activation and engagement rates. Kariyer.net used UserGuiding’s segmentation, checklists, and tooltips to create personalized onboarding...for different employer roles. The product team built targeted, no-code onboarding flows without needing developer help. Admins and managers got clear, role-based guidance. This reduced development workload and sped up onboarding updates. Kariyer.net saw a noticeable boost in user activation and engagement.
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UserGuiding helped RAM Hand-to-Hand Couriers onboard employees and manage change during a major IT transformation. RAM needed a scalable way... to train thousands of couriers and branch staff on new systems. They used UserGuiding’s interactive guides and onboarding checklists to train and certify employees quickly. This approach made the change process easier and increased user engagement. RAM avoided costly in-person training and improved adaptation to new technology.
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UserGuiding helped CitizenShipper improve user onboarding and communication. CitizenShipper used interactive product tours and Resource Centers to educate and engage... users. This made it easier for users to find help and learn about the platform. As a result, CitizenShipper saw a 25% increase in activation rates. The solution helped both new and existing users get more value from the platform.
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UserGuiding helped Ajar automate user onboarding with self-serve guides and checklists. Before, Ajar onboarded users one-on-one, which took a lot... of time and effort. With UserGuiding, Ajar saved time and reduced pressure on their sales team. They used onboarding checklists and segmentation to support users in different languages. Ajar saw increased activation rates and made it easier for users to get started on their own.
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UserGuiding helped Sorted Services automate user onboarding for their new Trader Portal. Sorted Services needed a no-code solution that was... easy for non-technical staff. They tried Intercom and Userpilot but found them too complex. With UserGuiding, they set up interactive onboarding elements quickly. This automation boosted product adoption and helped users reach key points in the platform.
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UserGuiding helped GhostwriterAI make onboarding more interactive and easy to update. GhostwriterAI used UserGuiding’s no-code guides to save 63% of... the time spent on onboarding. The onboarding completion rate improved to 80%. Guide completion rates now range from 53% to 84%. UserGuiding lets GhostwriterAI update onboarding with just a few clicks.
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UserGuiding helped Vieworks improve user onboarding for their video marketing platform. Vieworks faced high customer support tickets because users got... lost during onboarding. They wanted a simple solution that did not need much development. With UserGuiding’s product tours and onboarding checklists, Vieworks created easy guides for new users. This led to a significant reduction in support tickets. Vieworks also used UserGuiding’s analytics to track and improve their onboarding process.
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Indicata used UserGuiding to improve user onboarding for their vehicle inventory management tool. They faced challenges onboarding users across 13... markets and 11 languages, and many users did not adopt all features. With UserGuiding’s automated onboarding flows, product tours, and hotspots, Indicata centralized and streamlined onboarding. As a result, they achieved a 47% feature adoption rate. This helped users get more value from the product and reduced churn.
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UserGuiding helped aclipp create a digital user onboarding experience. Before, aclipp onboarded users with video calls and support articles. They... wanted a smoother, interactive way to teach users. UserGuiding's product tours, hotspots, and checklists made onboarding easy and scalable. aclipp now saves time and money while helping users learn by doing.
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UserGuiding helped Cuepath lower support calls by 72%. Cuepath needed to make onboarding easy for senior users and reduce the... load on customer support. They used UserGuiding’s product tours and resource centers to guide users and provide self-serve help. The onboarding process became simple and clear. Cuepath made their business more scalable and improved user experience for seniors.
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UserGuiding helped Igus solve problems with website communication. Igus could not update their hard-coded website easily. They used UserGuiding’s hotspots... and interactive guides to help users find information and understand product customization. NPS surveys collected feedback from users. Igus saved time and improved product education for their customers.
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UserGuiding’s announcement modals helped MarketTime fix low webinar attendance. Before, emails and banners failed to get users’ attention. MarketTime used... in-app modals on the login page to show webinar promotions to active users. This led to a 10x increase in webinar attendees. No extra work was needed from the team.
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