Unico
- Information Technology And Services
- Large
São Paulo, Brazil
UserGuiding helped Unico cut client onboarding time by nearly 70%. Unico used UserGuiding to automate onboarding, improve user engagement, and... streamline communication. The onboarding process for complex projects dropped from 55 to 21 days. For smaller clients, onboarding now takes just one week instead of 20 days. Unico also reduced onboarding costs and scaled its processes to handle more clients efficiently.
Straico
- Information Technology And Services
- Small
USA
UserGuiding helped Straico reach a 52% product-market fit score. Straico used in-app surveys and segmentation to understand user needs and... satisfaction. They replaced ineffective popups with onboarding guides and resource centers. UserGuiding enabled Straico to communicate changes and onboard new users easily. The platform's features helped Straico target disengaged users and improve user activation.
Logcomex
- Information Technology And Services
- Medium
Curitiba, Brazil
UserGuiding helped Logcomex cut onboarding element creation time by 95%. Before, Logcomex relied on developers to build user onboarding and... educational content, causing delays. With UserGuiding, product and design teams now create tooltips, product tours, and resource centers without coding. This lets users get answers fast and reduces support requests. Logcomex saw higher feature adoption and can now update onboarding in minutes, not weeks.
Grove HR
- Information Technology And Services
- Small
USA
UserGuiding helped Grove HR automate user onboarding and training. Before, Grove HR's team struggled to create interactive guides because developers... were busy. With UserGuiding's no-code platform, Grove HR built in-app resource centers and guides without developer help. Users now get 24/7 support and can access help articles and onboarding checklists anytime. This improved customer training and made onboarding faster and easier.
Flowla
- Information Technology And Services
- Small
London, UK
UserGuiding helped Flowla increase user activation rates by 24%. Flowla needed to improve onboarding and reduce user frustration. They tried... internal solutions but needed a tool to automate and personalize onboarding. UserGuiding's guided tours and tooltips made onboarding easier and more engaging. Users learned how to use Flowla and completed key actions. Flowla launched faster and saw better user engagement.
Flourish
- Information Technology And Services
- Small
Sweden
UserGuiding helped Flourish speed up user onboarding without coding. Flourish needed a fast way to show new users the value... of their feedback platform. They used UserGuiding’s interactive guides and onboarding checklists to help users get started quickly. This led to higher conversion and retention rates. Even non-technical staff could set up onboarding flows easily. Flourish now integrates users faster and keeps them engaged.
Zakeke
- Information Technology And Services
- Small
Italy
UserGuiding helped Zakeke improve its conversion rate. Zakeke needed to onboard users with different needs, but their development team was... overloaded. With UserGuiding’s no-code guides and segmentation, Zakeke created personalized onboarding for each user. This reduced support tickets and made onboarding easier. Zakeke saw higher conversion rates after using UserGuiding.
Unico
- Information Technology And Services
- Large
São Paulo, Brazil
UserGuiding helped Unico cut client onboarding time by nearly 70%. Unico used UserGuiding to automate onboarding, improve user communication, and... boost engagement. The company created self-onboarding for smaller clients, reducing manual work and costs. Implementation time dropped from 55 to 21 days for complex projects, and from 20 to 7 days for smaller clients. UserGuiding also enabled Unico to segment users and gather feedback more effectively.
Straico
- Information Technology And Services
- Small
USA
UserGuiding helped Straico reach a 52% product-market fit. Straico used in-app surveys and segmentation to measure user satisfaction. They improved... onboarding with interactive guides and resource centers. UserGuiding enabled direct communication with users about updates and new features. Straico tracked user behavior and increased activation rates. The platform made it easy to collect feedback and boost feature adoption.
MarketTime
- Information Technology And Services
- Small
Dallas, USA
UserGuiding helped MarketTime boost webinar attendance by 10x. Before, MarketTime struggled with low webinar sign-ups due to poor visibility from... email and static banners. By using UserGuiding's in-app announcement modals, they reached users at the right moment inside their platform. This simple change made it easy for users to see and join webinars. The result was a tenfold increase in webinar participation, all without extra work for the team.
UserGuiding helped IOB cut support tickets and make onboarding easier. IOB used checklists, guides, and hotspots to help new users... learn the platform. The onboarding team gained control and no longer needed help from developers. Over 75% of users now finish the main onboarding flow. Customer feedback on onboarding improved a lot.
HR Assistant
- Information Technology And Services
- Small
Italy
HR Assistant used to onboard users with long online manuals. This method was boring and hard to keep updated. They... wanted a more interactive way to welcome new users. With UserGuiding, they added tooltips, product tours, and onboarding checklists. Now, users get help in their own language and learn faster. The onboarding experience is more fun and easier for everyone.
Grove HR
- Information Technology And Services
- Small
USA
Grove HR used UserGuiding to automate onboarding and user training. Before, their team struggled to create interactive guides because developers... were always busy. With UserGuiding’s no-code platform, Grove HR built in-app guidance and resource centers without coding. This let users access help and training 24/7, improving product education and customer support. Grove HR now delivers a unique onboarding experience and saves time for their team.
Flowla
- Information Technology And Services
- Small
London, UK
UserGuiding helped Flowla boost user activation rates by 24%. Flowla needed to improve onboarding and reduce user frustration. Their internal... onboarding checklist was hard to maintain and did not deliver results. With UserGuiding's product tours and tooltips, Flowla guided users through onboarding and matched them with the right templates. This made it easier for new and existing users to understand updates and complete key actions. UserGuiding was quick to set up and fit Flowla's tight launch timeline.
Flourish
- Information Technology And Services
- Small
Sweden
UserGuiding helped Flourish onboard users quickly without coding. Flourish needed a fast way to show value to new users and... keep their attention. They used UserGuiding’s interactive product tours and onboarding checklists. This let them guide users in minutes and improve conversion and retention rates. Even non-technical staff could set up onboarding flows easily. Flourish saw visible growth and happier users with UserGuiding.
LogComex
- Information Technology And Services
- Medium
Curitiba, Brazil
UserGuiding helped LogComex cut onboarding element creation time by 95%. Before, LogComex relied on developers to build UX/UI guides, causing... delays. With UserGuiding, product teams now create interactive onboarding and tooltips without coding. Users get guided tours and instant help, reducing support requests. LogComex increased feature adoption and now segments users for tailored onboarding.
Flourish
- Information Technology And Services
- Small
Sweden
UserGuiding helped Flourish onboard users quickly without coding. Flourish needed a fast, interactive onboarding process to keep new users engaged.... Using UserGuiding’s product walkthroughs and checklists, they enabled users to get started in minutes. The no-code solution let the CEO implement onboarding himself, saving developer time. As a result, Flourish saw increased conversion and retention rates.
MarketTime
- Information Technology And Services
- Small
Dallas, USA
UserGuiding’s announcement modals helped MarketTime boost webinar attendance by 10x. Before, users missed announcements sent by email or banners. MarketTime... placed in-app modals on the login page to reach users while active. This direct approach solved their visibility problem. No extra work was needed for the team. Webinar participation increased quickly and easily.
Opinew
- Information Technology And Services
- Small
London, UK
UserGuiding helped Opinew, a Shopify app, reduce early churn and boost user engagement. Opinew faced a high drop-off rate in... the first 15 minutes after sign-up due to complex features. They used UserGuiding’s interactive guides, onboarding checklists, and tooltips to educate users. This led to a 10% increase in user activation rate and fewer support requests. The onboarding process became faster and easier for both technical and non-technical users.
LogComex
- Information Technology And Services
- Medium
Curitiba, Brazil
UserGuiding helped LogComex cut onboarding element creation time by 95%. Before, LogComex relied on developers to build UX/UI onboarding features,... causing long delays. With UserGuiding, product and design teams now create product tours, tooltips, and resource centers without coding. This lets them quickly guide users through new features and answer questions instantly. As a result, LogComex increased feature adoption and improved user experience.
Computer Software Case Studies and Customer Success Stories with UserGuiding
TimeSolv
- Computer Software
- Small
Minneapolis, USA
UserGuiding helped TimeSolv boost user engagement with in-app messages and surveys. Before, TimeSolv waited weeks to launch simple tooltips due... to busy developers. With UserGuiding, they quickly created in-app announcements, surveys, and guides without coding. This made onboarding easier for all user types. TimeSolv saw over 10% more survey responses after switching from email to in-app surveys.
UserGuiding helped Plandisc improve user retention and feature adoption. Plandisc used in-app UX elements like guided tours, tooltips, and hotspots... to onboard users faster. After implementing UserGuiding, Plandisc saw a 15% increase in feature adoption within one week. The onboarding experience became smoother, helping users understand the product quickly. Plandisc now retains more users and introduces new features more effectively.
UserGuiding helped Next Fit cut onboarding video calls by 80%. Next Fit, a gym management software, struggled to scale manual... onboarding and support for a complex payment module. With UserGuiding's interactive onboarding flows, they automated user training and reduced support tickets for the new feature by 50%. The team created step-by-step guides, letting users learn at their own pace. After implementation, Next Fit doubled its customer base while support tickets rose only 15%.
UserGuiding helped Ideta boost user session duration by 50%. Ideta, a no-code chatbot platform, struggled with low engagement from email-based... onboarding and online manuals. By switching to UserGuiding's interactive onboarding flows and in-app NPS surveys, Ideta saw a 25% increase in NPS survey response rates. The customer support team, without technical skills, built onboarding experiences that guided users through key features. Over half of Ideta's users now interact with UserGuiding content, driving higher engagement and a 6% revenue increase.
UserGuiding helped IOB cut support tickets and make onboarding scalable. Before, IOB's training portal led to too many help requests... and overworked teams. With UserGuiding's interactive onboarding tools, IOB guided users better and reduced manual support. The onboarding completion rate rose above 75%. Customer feedback on onboarding improved, and internal teams saved time.
UserGuiding helped Cyncly reach a 70% completion rate for onboarding guides. Before, Cyncly relied on manual support calls that lasted... up to an hour. With UserGuiding's segmentation and checklists, Cyncly built a self-service onboarding model. This change removed the need for manual onboarding calls. The documentation team can now update in-app content instantly. Product managers launch new features faster, and support teams focus on complex issues.
UserGuiding helped TimeSolv boost user engagement with in-app messages and surveys. Before, TimeSolv waited up to a month for simple... pop-ups due to busy developers. With UserGuiding, they quickly created product tours, hotspots, and tooltips without coding. They moved user communication from email to in-app, making onboarding easier for all users. TimeSolv saw over 10% more survey completions after switching to in-app surveys.
UserGuiding helped Plandisc boost feature adoption by 15% in just one week. Plandisc used UserGuiding’s product tours, tooltips, and hotspots... to onboard users and highlight new features. This improved user understanding and increased retention rates. Plandisc saw instant results with interactive onboarding and in-app guidance. The solution made it easier for users to discover and use new features.
UserGuiding helped Cyncly end manual onboarding calls and speed up user training. Cyncly used UserGuiding's segmentation and checklists to guide... users based on their roles. The team reached a 70% completion rate for onboarding guides. They no longer needed developer help to update training. Support teams now focus on complex issues, and product teams launch updates faster. Cyncly's onboarding is now scalable and self-service.
UserGuiding helped Cyncly eliminate manual onboarding calls and achieve a 70% guide completion rate. The documentation team used segmentation and... checklists to deliver role-specific, interactive in-app guidance. This no-code approach let them update onboarding instantly, without developer help. Support teams now focus on complex issues, and product managers launch updates faster. Cyncly scaled onboarding for diverse user roles and freed up resources for growth.
UserGuiding helped MarketTime boost webinar attendance by 10x. Before, MarketTime struggled with low webinar participation because users missed email and... banner announcements. UserGuiding's in-app modal announcements showed webinar promotions to users while they were active on the platform. This direct approach made it easy for users to see and join webinars. The change required no extra work for the team and solved their visibility problem.
UserGuiding helped Next Fit cut demo calls by 80%. Next Fit struggled to onboard gym staff with video calls, which... slowed growth. Their new payment module was complex and led to many support tickets. With UserGuiding's interactive onboarding, they replaced most video sessions and reduced support tickets for the new feature by 50%. After a few months, Next Fit doubled its customer base while support tickets rose only 15%.
UserGuiding helped Ideta boost user session duration by 50%. Ideta, a no-code chatbot platform, struggled with low engagement from online... manuals and email tutorials. By switching to UserGuiding's interactive onboarding flows and in-app NPS surveys, Ideta saw a 25% increase in survey response rates. The customer success team, not developers, built these guides. This led to a 6% revenue increase and higher user engagement.
UserGuiding helped Flowla boost user activation rates by 24%. Flowla needed to improve onboarding and reduce user frustration. They tried... in-house solutions but needed a faster, more effective tool. Using UserGuiding’s product tours and tooltips, Flowla automated onboarding and matched users with templates. This made it easier for new and existing users to engage with the product and complete key actions.
UserGuiding helped Ideta, a no-code chatbot platform, boost user session duration by 50%. Before, Ideta relied on online manuals and... email tutorials, which led to low engagement and high churn. With UserGuiding’s interactive onboarding flows and in-app NPS surveys, users engaged more and stayed longer. NPS survey response rates also rose by 25%. Ideta’s customer success team, not developers, now manages onboarding, saving time and improving user education.
UserGuiding helped Plandisc improve user retention and new feature adoption. Plandisc used in-app product tours, tooltips, and hotspots to onboard... users and highlight new features. After implementing UserGuiding, Plandisc saw a 15% increase in feature usage within one week. The onboarding checklists and interactive guides made it easier for users to understand the product. Plandisc's team credits UserGuiding for boosting engagement and retention rates.
Accounting Case Studies and Customer Success Stories with UserGuiding
Forvis Mazars
- Accounting
- Very Large
Paris, France
UserGuiding helped Forvis Mazars automate onboarding for their Signals platform. They used interactive guides and checklists to train users without... leaving the platform. This reduced support requests and saved up to $250,000 in employee costs by eliminating 2,000 hours of interdepartmental work. Forvis Mazars created over 350 onboarding assets, making training faster and easier. UserGuiding enabled scalable, self-service onboarding for clients worldwide.
UserGuiding helped Canopy save over $300,000 in support costs in 3. 5 years. Canopy faced repeated support tickets due to...inefficient onboarding. They used UserGuiding's interactive guides to automate onboarding and answer common questions. This reduced support workload and avoided more than 15,000 tickets. Canopy also saw better user engagement and higher NPS after adopting UserGuiding.
UserGuiding helped Forvis Mazars automate onboarding for their Signals platform. They used interactive guides and onboarding checklists to train users... without leaving the product. This reduced support requests and saved up to $250,000 in employee costs over three years. The team eliminated 2,000 hours of interdepartmental work. Forvis Mazars created over 350 guides, hotspots, and checklists to streamline user adoption and onboarding.
UserGuiding helped Crunch automate onboarding for its freemium users. Crunch used interactive guides, checklists, tooltips, and announcement modals to educate... and engage users. After implementing UserGuiding, Crunch saw more users upgrading and buying add-ons. The onboarding process became scalable and less reliant on 1:1 calls. Integration with Mixpanel allowed Crunch to track guide performance and user engagement.
UserGuiding helped Canopy save over $300,000 in support costs in 3. 5 years. Canopy used UserGuiding's interactive onboarding to guide...users and answer common questions. This reduced more than 15,000 potential support tickets. The onboarding process became easier for new users. Canopy's support team had less work and users were happier. UserGuiding made onboarding faster and more effective for Canopy.
UserGuiding helped Grupo IOB cut support tickets and scale onboarding. Before, their training portal led to too many support requests... and overloaded teams. With UserGuiding’s onboarding checklists, guides, and hotspots, Grupo IOB made onboarding easier for users. Support tickets dropped, and the onboarding team gained control without needing developers. Over 75% of users now complete the main onboarding flow, and customer satisfaction scores improved.
Crunch used UserGuiding to automate onboarding for their freemium users. Before, they relied on 1:1 calls, which did not scale... as user numbers grew. With UserGuiding’s product tours, checklists, and hotspots, Crunch educated and engaged users inside the app. This led to more add-on purchases and upgrades. UserGuiding helped Crunch improve user engagement and conversion rates for their accounting software.
UserGuiding helped Canopy automate user onboarding and reduce repetitive support tickets. Canopy used interactive guides to answer common questions before... users contacted support. This approach saved Canopy over $300,000 in support costs and deflected more than 15,000 potential support tickets in 3.5 years. User engagement and NPS improved after adopting UserGuiding. Canopy chose UserGuiding over other onboarding tools for its simplicity and effectiveness.
UserGuiding helped Forvis Mazars automate onboarding for their Signals platform. They used interactive guides and onboarding checklists to train clients... virtually. This led to a big drop in support requests and saved countless hours across teams. Employee costs went down as onboarding and product adoption became easier. Forvis Mazars created over 500 guides to support their global client base.
UserGuiding helped GhostwriterAI cut onboarding creation time by 63%. GhostwriterAI needed a more interactive way to onboard users and keep... them engaged. With UserGuiding’s no-code guides and easy-to-update onboarding elements, they improved completion rates and saved time. The completion rate for onboarding guides now ranges from 53% to 84%. GhostwriterAI’s team can quickly update onboarding flows after every product change.
UserGuiding helped aclipp switch from video call onboarding to a fully digital process. Before, aclipp spent hours on demo calls... and support articles to onboard users. With UserGuiding, they created interactive guides, hotspots, and checklists. This made onboarding faster and easier for users. aclipp now integrates new users in minutes, reducing both time and cost.
UserGuiding helped Vieworks reduce customer support tickets by improving user onboarding. Vieworks used interactive guides and onboarding checklists to educate... new users. The implementation was quick and required little development effort. Analytics from UserGuiding showed where users struggled, allowing Vieworks to improve training. As a result, fewer users needed help and onboarding became smoother.
UserGuiding helped GhostWriterAI cut onboarding creation time by 63%. Before, their onboarding process was boring and hard to update. With... UserGuiding’s no-code guides, they made onboarding interactive and easy to change. Completion rates for onboarding steps rose to 80%. Guide completion rates now range from 53% to 84%. GhostWriterAI’s team spends less time updating onboarding and sees better user engagement.
UserGuiding helped aclipp move from onboarding users with video calls to a fully digital process. aclipp used product tours, hotspots,... checklists, and resource centers to guide users. The new onboarding experience was easy to build and did not require coding. This change improved user adoption and reduced onboarding costs. aclipp now offers interactive guides so users can learn the software on their own.
UserGuiding helped Vieworks reduce customer support tickets. Vieworks used UserGuiding's onboarding checklists and tooltips to guide new users. The platform... made it easy for Vieworks to create interactive guides without heavy development. As a result, users learned the product faster and needed less help. Vieworks saw visible improvements in user education and onboarding.
UserGuiding helped aclipp move from costly video call onboarding to a fully digital process. aclipp used UserGuiding’s product tours, hotspots,... and checklists to guide users inside their PR analysis software. This change let users learn by doing, not just watching. aclipp now onboards users in minutes, not hours, and saves time and money. The new onboarding is easy to set up and works smoothly for all users.
UserGuiding helped GhostwriterAI cut onboarding creation time by 63%. GhostwriterAI needed a faster, more interactive way to onboard users and... keep up with frequent product changes. With UserGuiding’s no-code guides, they improved onboarding completion rates and made updates easy. Guide completion rates now range from 53% to 84%. The first onboarding steps are completed by 80% of users.
UserGuiding helped Vieworks reduce customer support tickets by improving user onboarding. Vieworks used UserGuiding’s interactive product tours and onboarding checklists... to guide new users. This made it easier for customers to understand the platform and decreased confusion. The analytics feature let Vieworks track where users got stuck and improve their onboarding flows. As a result, fewer users needed help from customer support. Vieworks recommends UserGuiding for SaaS platforms focused on customer education.
Internet Case Studies and Customer Success Stories with UserGuiding
Zakeke
- Internet
- Small
Italy
UserGuiding helped Zakeke improve its conversion rates. Zakeke needed to onboard users based on their unique needs, but their development... team was overloaded. With UserGuiding’s no-code guides and segmentation, Zakeke created personalized onboarding for each user. This reduced support tickets and made onboarding easier. Zakeke now sees higher conversion rates and a smoother user experience.
UserGuiding helped Opinew reduce early user churn. Opinew used UserGuiding to build interactive product guides and onboarding checklists. These tools... made it easier for new users to learn the product. Opinew saw a 10% increase in user activation rate. Fewer users contacted support, lowering the support team's workload.
Keyhole wanted to increase trial-to-paid conversions for its social media analytics platform. They used UserGuiding's onboarding checklists and interactive guides... to quickly show users the value of Keyhole. After implementing these no-code onboarding tools, Keyhole saw a 550% increase in conversions from trial users to paying customers. Session duration and product engagement also improved. Most users converted after simply viewing the checklist, without completing all guides.
UserGuiding helped BeerOrCoffee automate user onboarding and feature announcements. Before, BeerOrCoffee relied on manual video calls for onboarding, which was... not scalable. With UserGuiding, they quickly created in-app guides and promoted new features without needing developer time. This improved feature adoption and saved time for both product and support teams. BeerOrCoffee now updates onboarding content in minutes, boosting user engagement.
UserGuiding helped Opinew, a Shopify app, reduce early user churn. Opinew faced high drop-off rates in the first 15 minutes... due to complex onboarding. They used UserGuiding’s interactive guides, onboarding checklists, and tooltips to educate new users. After implementation, Opinew saw a 10% increase in user activation rate. Support requests also dropped, easing the workload for their team.
UserGuiding helped BeerOrCoffee scale user onboarding and feature adoption. Before, BeerOrCoffee relied on one-on-one video calls to onboard users, which... was not scalable. With UserGuiding, they created onboarding guides and feature announcements in minutes, without needing developers. This improved how users learned about new features and reduced the need for live calls. BeerOrCoffee now updates onboarding content quickly, helping users engage with the platform faster.
UserGuiding helped Keyhole boost trial-to-paid conversions by 550%. Keyhole used UserGuiding's onboarding checklists to show users the value of their... social listening platform. The team quickly built interactive guides without code. Most users converted after simply seeing the checklist, without completing all steps. Session duration and engagement also increased for trial users.
UserGuiding helped BeerOrCoffee automate user onboarding and feature announcements. Before, BeerOrCoffee relied on one-on-one video calls, which were not scalable.... With UserGuiding, they created product tours and in-app content without needing developers. This change let them update onboarding in minutes and improved feature adoption. BeerOrCoffee now educates users and promotes new features more easily, boosting engagement.
UserGuiding helped Keyhole boost trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to show new users the value of... their social media management platform. The checklist let users see what steps to take next and what features to try. Most users who saw the checklist were more likely to buy, even if they didn’t complete every guide. Session times and engagement also increased after using UserGuiding.
Human Resources Case Studies and Customer Success Stories with UserGuiding
Kariyer.net
- Human Resources
- Medium
Istanbul, Turkiye
UserGuiding helped Kariyer. net boost user activation and engagement. Kariyer.net used segmentation, checklists, and tooltips to create personalized onboarding for...different employer roles. The team built these experiences without needing developers, saving time and effort. Users now see clear, role-based actions, which reduced confusion. Kariyer.net saw higher activation rates and more engaged users after using UserGuiding.
HR Assistant used UserGuiding to make onboarding more interactive and fun. Before, they relied on long online manuals that were... not effective. With UserGuiding, they created interactive guides, tooltips, and onboarding checklists. This helped new users learn the platform faster and improved their experience. HR Assistant now spends less time updating training materials and can support users in multiple languages.
UserGuiding helped Kariyer. net boost user activation and engagement. Kariyer.net used UserGuiding's segmentation, checklists, and tooltips to create onboarding flows...for different employer roles. The product team built these experiences without needing developers. Users received clear, role-based guidance, which reduced confusion. As a result, Kariyer.net saw higher activation rates and more engaged users.
UserGuiding helped HR Assistant replace boring online manuals with interactive onboarding guides. The team used tooltips, product tours, and onboarding... checklists to make learning the HR Assistant platform easier and more fun. Users now get help in their own language, with guides tailored to their needs. HR Assistant saved time on content updates and improved user engagement. The onboarding process is now faster and more enjoyable for new users.
UserGuiding helped Kariyer. net boost user activation and engagement rates. Kariyer.net used segmentation, checklists, and tooltips to create personalized onboarding...for different employer roles. The product team built these flows without needing developer help. Users now see clear, role-based actions when they sign up. This led to faster onboarding and higher engagement metrics.
Grove HR used UserGuiding to automate onboarding and user training. Before, their development team was too busy to build in-app... guidance. With UserGuiding’s no-code platform, Grove HR created interactive product tours and resource centers without coding. This let users access help and training 24/7, improving product education and customer support. Grove HR saved time and reduced costs by not relying on developers for onboarding updates.
RAM Hand-to-Hand Couriers
- Transportation/Trucking/Railroad
- Large
Johannesburg, South Africa
UserGuiding helped RAM Hand-to-Hand Couriers onboard thousands of employees to a new digital platform. RAM used interactive guides and onboarding... checklists to train staff quickly and at scale. The solution replaced costly in-person training and made change management easier. Employees received step-by-step guidance and certification after completing the process. RAM saw higher user engagement and smoother adaptation to new systems.
CitizenShipper
- Transportation/Trucking/Railroad
- Small
Dallas, USA
UserGuiding helped CitizenShipper increase activation rates by 25%. CitizenShipper used UserGuiding’s no-code onboarding tools to guide new users and centralize... resources. They created interactive guides for both desktop and mobile users. The resource center made it easy to share news and educational content. As a result, both drivers and shippers activated faster and stayed engaged.
RAM Hand-to-Hand Couriers
- Transportation/Trucking/Railroad
- Large
Johannesburg, South Africa
UserGuiding helped RAM Hand-to-Hand Couriers onboard thousands of employees during a major IT change. RAM used interactive guides and onboarding... checklists to train staff quickly and support change management. The solution replaced in-person training, saving time and resources. Employees adapted faster to new systems, and user engagement increased. RAM created a virtual guide, Sam, to make onboarding more engaging and effective.
CitizenShipper
- Transportation/Trucking/Railroad
- Small
Dallas, USA
UserGuiding helped CitizenShipper increase activation rates by 25%. CitizenShipper used UserGuiding’s interactive guides and resource centers to onboard and educate... users. The platform made it easy to communicate updates and training without developer help. Both desktop and mobile onboarding were improved with tailored experiences. Activation rates rose 15% for drivers and 10% for shippers. CitizenShipper now delivers a unique onboarding experience across all platforms.
CitizenShipper
- Transportation/Trucking/Railroad
- Small
USA
UserGuiding helped CitizenShipper boost activation rates by 25%. CitizenShipper used interactive product tours and resource centers to onboard and educate... users in-app. The no-code platform let them create onboarding for both desktop and mobile users without developer help. They centralized resources and announcements, making it easier for users to find help. This led to higher conversion and retention rates for their shipping marketplace.
RAM Hand-to-Hand Couriers
- Transportation/Trucking/Railroad
- Large
Johannesburg, South Africa
UserGuiding helped RAM Hand-to-Hand Couriers onboard thousands of employees to a new IT platform. RAM used interactive guides and onboarding... checklists to train staff quickly and efficiently. The solution replaced in-person training, saving time and resources. RAM saw increased user engagement and smoother change management. The onboarding process became automated and scalable for future hires.
Education Case Studies and Customer Success Stories with UserGuiding
Twin Science
- Education
- Small
London, UK
UserGuiding helped Twin Science save over $10,000 in employee costs by streamlining onboarding for teachers. Twin Science used UserGuiding’s no-code... guides, tooltips, and knowledge base to quickly create onboarding flows in two languages. This eliminated the need to hire extra developers or product managers. Teachers learned to use the platform faster, and the team could focus on other priorities. The onboarding project went from weeks of work to just a few hours.
UserGuiding helped Activesoft collect over 8,500 in-app survey responses in just over a year. Activesoft replaced video onboarding with interactive... guides and used in-app surveys to gather user feedback. This change reduced meeting times and improved communication with users. The feedback helped Activesoft make product improvements based on real user needs. Activesoft now uses UserGuiding to guide users through new features and updates.
UserGuiding helped Twin Science save over $10,000 in employee costs. Twin Science needed a better onboarding process for teachers using... their EdTech platform. Instead of building a custom system, they used UserGuiding’s no-code guides and tooltips. This let one person create onboarding flows in hours, not weeks. Teachers got step-by-step help, and developers could focus on other work. Twin Science quickly improved onboarding and cut costs with UserGuiding.
UserGuiding helped Activesoft collect over 8,500 in-app survey responses in just over a year. Activesoft replaced video onboarding with interactive... guides and tooltips, making onboarding faster and easier. They used UserGuiding's in-app surveys to gather direct user feedback after every new feature or UI change. This feedback helped Activesoft improve their school management platform and make data-driven decisions. Communication with users became more efficient and user-focused.
UserGuiding helped Twin Science save over $10,000 in employee costs. Twin Science used UserGuiding’s no-code guides and tooltips to onboard... teachers quickly. This eliminated the need for extra developers and designers. Teachers learned to use the platform’s AI features with simple, in-app guidance. The onboarding process became faster and easier for everyone. Twin Science now supports teachers in two languages with self-service support.
Real Estate Case Studies and Customer Success Stories with UserGuiding
Sorted Services
- Real Estate
- Small
Sydney, Australia
UserGuiding helped Sorted Services automate user onboarding for their new Trader Portal. Sorted Services needed a simple, no-code solution to... onboard many non-technical users. They tried Intercom and Userpilot but found them too complex. With UserGuiding, they created interactive guides and checklists. This automation increased product adoption and improved user engagement.
UserGuiding helped Ajar automate user onboarding and reduce manual demos. Before, Ajar onboarded users one by one, which took a... lot of time. With UserGuiding's checklists and guides, Ajar made onboarding self-service. This change eased the sales team's workload and improved activation rates. Ajar now supports users in both English and Arabic, reaching more people.
UserGuiding helped Sorted Services automate user onboarding for their new Trader Portal. Sorted Services needed a no-code solution to onboard... many service providers quickly. They tried Intercom and Userpilot but found them too complex. With UserGuiding, they set up interactive onboarding without technical skills. This boosted product adoption and guided users to key actions.
UserGuiding helped Ajar automate user onboarding and reduce manual sales demos. Before, Ajar onboarded users one by one in live... sessions. This took too much time and limited their growth. With UserGuiding’s checklists and interactive guides, Ajar made onboarding self-service. Now, users can learn on their own, and the sales team has less pressure. Ajar expects higher activation rates as they optimize their content.
Ajar used UserGuiding to automate user onboarding and reduce manual sales demos. Before, Ajar onboarded users one-on-one, which took a... lot of time and limited growth. With UserGuiding’s checklists and guides, Ajar made onboarding self-serve and saved their sales team time. They now support users in English and Arabic, helping them scale globally. Ajar expects higher activation rates as they keep improving their onboarding content.
Financial Services Case Studies and Customer Success Stories with UserGuiding
Crunch
- Financial Services
- Small
Brighton, UK
UserGuiding helped Crunch automate onboarding for its freemium accounting software. Crunch used interactive guides, checklists, hotspots, and modals to educate... and engage new users. After implementing UserGuiding, Crunch saw more users upgrade and buy add-ons. The team replaced costly 1:1 onboarding calls with scalable, in-app experiences. Integration with Mixpanel let Crunch track guide performance and user engagement. UserGuiding made it easy for Crunch to boost conversions and user activation.
UserGuiding helped Assertiva automate user onboarding for its credit solutions portal. Assertiva's clients are not tech-savvy, so onboarding was manual... and support teams handled many repetitive questions. With UserGuiding, Assertiva set up product tours, onboarding checklists, and NPS surveys without coding. This reduced support calls by 80%. The team now measures customer satisfaction more easily and can onboard more users quickly.
UserGuiding helped Assertiva automate user onboarding for its credit solutions portal. Assertiva's non-technical users struggled with manual onboarding and frequent... support calls. By using UserGuiding's no-code guides, checklists, and NPS surveys, Assertiva reduced support calls by 80%. The team now measures customer satisfaction more easily and scales onboarding without developer help. Assertiva improved user experience and business scalability with UserGuiding.
UserGuiding helped Assertiva automate onboarding for its credit access portal. Most Assertiva users are not tech-savvy, leading to many support... calls. With UserGuiding, Assertiva created product tours, checklists, and tooltips without coding. This reduced support calls by 80%. The customer success team now spends less time on repetitive questions. Assertiva also uses NPS surveys to measure satisfaction and improve user experience.
Medical Devices Case Studies and Customer Success Stories with UserGuiding
Eon Dental
- Medical Devices
- Medium
Amman, Jordan
UserGuiding helped Eon Dental create a personalized, multilingual onboarding for doctors. Eon Dental needed to support users in five languages... and different roles. Manual onboarding was slow and required developer help. With UserGuiding, Eon Dental built guides that adapt to user type and language. The onboarding completion rate reached 85%. Localization time dropped from three hours to thirty minutes. Doctors now learn at their own pace in their own language.
UserGuiding helped Eon Dental create a personalized, multilingual onboarding for doctors. Eon Dental needed to support users in five languages... and different roles. Before, onboarding changes required developer help and took too long. With UserGuiding, Eon Dental built guides that adapt to each doctor's language and experience. The onboarding completion rate rose to 85%. Localization time dropped from three hours to thirty minutes. Doctors now learn at their own pace, in their own language.
UserGuiding helped Eon Dental deliver personalized onboarding for doctors in five languages. The platform enabled segmentation by user type, letting... orthodontists and GPs get tailored experiences. Guide completion rates increased up to 85%. Localization time dropped from three hours to thirty minutes. Eon Dental reduced developer workload and improved feedback collection with UserGuiding.
Manufacturing Case Studies and Customer Success Stories with UserGuiding
Igus
- Manufacturing
- Medium
Providence, USA
UserGuiding helped Igus share information with users on a complex website. Igus could not update their site easily, so they... used UserGuiding's interactive guides and hotspots to explain products and guide users through customization. They also used NPS surveys to collect feedback and address user complaints. This made it easier for customers to find what they needed and improved product training.
Igus used UserGuiding to help users understand their complex product catalog. Their website was hard to update and had many... customizable products, making navigation difficult. UserGuiding's interactive guides and hotspots made it easier for users to find information and complete customization steps. Igus also used NPS surveys to collect feedback and address user concerns quickly. This improved product education and user satisfaction.
UserGuiding helped Igus solve website communication issues. Igus could not easily update their hard-coded website. They used UserGuiding’s hotspots and... interactive guides to help users understand products and customization. NPS surveys collected feedback and complaints, which Igus addressed quickly. The result was better product education and easier navigation for technical users.
UserGuiding helped CuePath cut support calls by 72%. CuePath needed to make onboarding easier for older users. They used UserGuiding’s... interactive guides and self-service onboarding tools. This let users learn on their own and reduced the need for help. CuePath saw faster onboarding and higher engagement after six months.
CuePath Innovation
- Hospital & Health Care
- Small
Vancouver, Canada
UserGuiding helped CuePath Innovation cut support calls by 72%. CuePath needed to onboard elderly users and reduce pressure on their... support team. They used UserGuiding’s interactive guides and self-serve onboarding tools. This made it easier for seniors to learn the product. Onboarding times dropped and user engagement increased. CuePath scaled support without extra staff.
Automotive Case Studies and Customer Success Stories with UserGuiding
Indicata (Autorola)
- Automotive
- Medium
Odense, Denmark
UserGuiding helped Indicata automate onboarding for car dealership users in 13 markets and 11 languages. Before, Indicata struggled with manual... onboarding and low feature adoption. With UserGuiding's interactive guides and hotspots, 47% of users engaged with new features in the first week. The onboarding process became centralized and scalable. Indicata saw positive feedback from staff and improved user engagement across regions.
UserGuiding helped Indicata automate onboarding for thousands of users across 13 markets and 11 languages. Before, Indicata relied on manual... calls and emails, which became hard to scale. With UserGuiding, they created interactive guides and hotspots to show new features. After launch, 47% of active users engaged with the new feature walkthrough in the first week. Indicata saw faster feature adoption and better user engagement.
CuePath Innovation
- Health, Wellness And Fitness
- Small
Vancouver, Canada
UserGuiding helped CuePath reduce support calls by 72%. CuePath needed to make onboarding easier for older users. They used UserGuiding's... interactive guides and resource centers to support users during onboarding. This made their business more scalable and reduced the workload for customer service. Onboarding times dropped and user engagement increased.