Real-World Case Studies and Customer Success Stories with UserGuiding

UserGuiding helped MarketTime boost webinar attendance by 10x. Before, MarketTime struggled with low webinar participation because users missed email and... banner announcements. UserGuiding's in-app modal announcements showed webinar promotions to users while they were active on the platform. This direct approach made it easy for users to see and join webinars. The change required no extra work for the team and solved their visibility problem.
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UserGuiding helped Next Fit cut demo calls by 80%. Next Fit struggled to onboard gym staff with video calls, which... slowed growth. Their new payment module was complex and led to many support tickets. With UserGuiding's interactive onboarding, they replaced most video sessions and reduced support tickets for the new feature by 50%. After a few months, Next Fit doubled its customer base while support tickets rose only 15%.
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UserGuiding helped Ideta boost user session duration by 50%. Ideta, a no-code chatbot platform, struggled with low engagement from online... manuals and email tutorials. By switching to UserGuiding's interactive onboarding flows and in-app NPS surveys, Ideta saw a 25% increase in survey response rates. The customer success team, not developers, built these guides. This led to a 6% revenue increase and higher user engagement.
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UserGuiding helped TimeSolv boost user engagement with in-app messages and surveys. Before, TimeSolv waited weeks for developers to build tooltips... and announcements. With UserGuiding, they quickly created hotspots, product tours, and surveys without coding. They moved user communication from email to inside the app. TimeSolv saw over a 10% increase in survey completions after switching to in-app surveys.
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UserGuiding helped Next Fit cut onboarding video calls by 80%. Next Fit, a gym management software, struggled to scale user... onboarding and support for complex features. Their team replaced manual video sessions with UserGuiding’s interactive onboarding flows. This change reduced support tickets for a new payment module by 50%. After a few months, Next Fit doubled its customer base while support tickets rose only 15%.
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UserGuiding helped Plandisc improve user retention and new feature adoption. Plandisc used in-app product tours, tooltips, and hotspots to onboard... users and highlight new features. After implementing UserGuiding, Plandisc saw a 15% increase in feature usage within one week. The onboarding checklists and interactive guides made it easier for users to understand the product. Plandisc's team credits UserGuiding for boosting engagement and retention rates.
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UserGuiding helped Ideta, a no-code chatbot platform, boost user session duration by 50%. Before, Ideta relied on online manuals and... email tutorials, which led to low engagement and high churn. With UserGuiding’s interactive onboarding flows and in-app NPS surveys, users engaged more and stayed longer. NPS survey response rates also rose by 25%. Ideta’s customer success team, not developers, now manages onboarding, saving time and improving user education.
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UserGuiding helped Flowla boost user activation rates by 24%. Flowla needed to improve onboarding and reduce user frustration. They tried... in-house solutions but needed a faster, more effective tool. Using UserGuiding’s product tours and tooltips, Flowla automated onboarding and matched users with templates. This made it easier for new and existing users to engage with the product and complete key actions.
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UserGuiding helped LogComex cut onboarding element creation time by 95%. Before, LogComex relied on developers to build UX/UI guides, causing... delays. With UserGuiding, product teams now create interactive onboarding and tooltips without coding. Users get guided tours and instant help, reducing support requests. LogComex increased feature adoption and now segments users for tailored onboarding.
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UserGuiding’s announcement modals helped MarketTime boost webinar attendance by 10x. Before, users missed announcements sent by email or banners. MarketTime... placed in-app modals on the login page to reach users while active. This direct approach solved their visibility problem. No extra work was needed for the team. Webinar participation increased quickly and easily.
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UserGuiding helped Flourish onboard users quickly without coding. Flourish needed a fast, interactive onboarding process to keep new users engaged.... Using UserGuiding’s product walkthroughs and checklists, they enabled users to get started in minutes. The no-code solution let the CEO implement onboarding himself, saving developer time. As a result, Flourish saw increased conversion and retention rates.
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UserGuiding helped Unico cut customer onboarding time by almost 70%. Unico used UserGuiding to automate onboarding, improve communication, and boost... user engagement. They created self-onboarding journeys for smaller clients, reducing manual work and costs. The onboarding process for complex projects dropped from 55 to 21 days. For smaller clients, onboarding now takes just a week instead of 20 days. Unico scaled onboarding and improved feedback collection with UserGuiding.
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UserGuiding helped LogComex cut onboarding element creation time by 95%. Before, LogComex relied on developers to build UX/UI onboarding features,... causing long delays. With UserGuiding, product and design teams now create product tours, tooltips, and resource centers without coding. This lets them quickly guide users through new features and answer questions instantly. As a result, LogComex increased feature adoption and improved user experience.
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UserGuiding helped Straico, an AI platform, achieve 52% product-market fit. Straico used UserGuiding’s in-app surveys and segmentation to gather user... feedback and understand customer needs. They replaced ineffective popups with interactive onboarding guides and announcement modals. This improved user activation and communication. Straico also used resource centers and product updates to educate users and collect feedback. These steps led to higher engagement and clear insights into user satisfaction.
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UserGuiding helped Zakeke improve their conversion rate by delivering tailored onboarding for each user segment. Zakeke used UserGuiding’s no-code guides... and segmentation to create interactive onboarding without developer resources. The onboarding included product tours, tooltips, and in-app messages, all customized for different user needs. After implementation, Zakeke saw a rise in conversion rates and fewer support tickets. The process was easy to set up and required no coding.
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UserGuiding helped Opinew, a Shopify app, reduce early churn and boost user engagement. Opinew faced a high drop-off rate in... the first 15 minutes after sign-up due to complex features. They used UserGuiding’s interactive guides, onboarding checklists, and tooltips to educate users. This led to a 10% increase in user activation rate and fewer support requests. The onboarding process became faster and easier for both technical and non-technical users.
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UserGuiding helped Grupo IOB cut support tickets and scale onboarding. Before, their training portal led to too many support requests... and overloaded teams. With UserGuiding’s onboarding checklists, guides, and hotspots, Grupo IOB made onboarding easier for users. Support tickets dropped, and the onboarding team gained control without needing developers. Over 75% of users now complete the main onboarding flow, and customer satisfaction scores improved.
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UserGuiding helped Forvis Mazars automate onboarding for their Signals platform. They used interactive guides and onboarding checklists to train clients... virtually. This led to a big drop in support requests and saved countless hours across teams. Employee costs went down as onboarding and product adoption became easier. Forvis Mazars created over 500 guides to support their global client base.
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Crunch used UserGuiding to automate onboarding for their freemium users. Before, they relied on 1:1 calls, which did not scale... as user numbers grew. With UserGuiding’s product tours, checklists, and hotspots, Crunch educated and engaged users inside the app. This led to more add-on purchases and upgrades. UserGuiding helped Crunch improve user engagement and conversion rates for their accounting software.
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UserGuiding helped Canopy automate user onboarding and reduce repetitive support tickets. Canopy used interactive guides to answer common questions before... users contacted support. This approach saved Canopy over $300,000 in support costs and deflected more than 15,000 potential support tickets in 3.5 years. User engagement and NPS improved after adopting UserGuiding. Canopy chose UserGuiding over other onboarding tools for its simplicity and effectiveness.
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Grove HR used UserGuiding to automate onboarding and user training. Before, their development team was too busy to build in-app... guidance. With UserGuiding’s no-code platform, Grove HR created interactive product tours and resource centers without coding. This let users access help and training 24/7, improving product education and customer support. Grove HR saved time and reduced costs by not relying on developers for onboarding updates.
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UserGuiding helped Kariyer. net boost user activation and engagement rates. Kariyer.net used segmentation, checklists, and tooltips to create personalized onboarding...for different employer roles. The product team built these flows without needing developer help. Users now see clear, role-based actions when they sign up. This led to faster onboarding and higher engagement metrics.
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UserGuiding helped HR Assistant replace boring online manuals with interactive onboarding guides. The team used tooltips, product tours, and onboarding... checklists to make learning the HR Assistant platform easier and more fun. Users now get help in their own language, with guides tailored to their needs. HR Assistant saved time on content updates and improved user engagement. The onboarding process is now faster and more enjoyable for new users.
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UserGuiding helped CitizenShipper increase activation rates by 25%. CitizenShipper used UserGuiding’s interactive guides and resource centers to onboard and educate... users. The platform made it easy to communicate updates and training without developer help. Both desktop and mobile onboarding were improved with tailored experiences. Activation rates rose 15% for drivers and 10% for shippers. CitizenShipper now delivers a unique onboarding experience across all platforms.
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UserGuiding helped RAM Hand-to-Hand Couriers onboard thousands of employees to a new IT platform. RAM used interactive guides and onboarding... checklists to train staff quickly and efficiently. The solution replaced in-person training, saving time and resources. RAM saw increased user engagement and smoother change management. The onboarding process became automated and scalable for future hires.
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UserGuiding helped CitizenShipper boost activation rates by 25%. CitizenShipper used interactive product tours and resource centers to onboard and educate... users in-app. The no-code platform let them create onboarding for both desktop and mobile users without developer help. They centralized resources and announcements, making it easier for users to find help. This led to higher conversion and retention rates for their shipping marketplace.
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UserGuiding helped Twin Science save over $10,000 in employee costs. Twin Science used UserGuiding’s no-code guides and tooltips to onboard... teachers quickly. This eliminated the need for extra developers and designers. Teachers learned to use the platform’s AI features with simple, in-app guidance. The onboarding process became faster and easier for everyone. Twin Science now supports teachers in two languages with self-service support.
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UserGuiding helped Activesoft collect over 8,500 in-app survey responses in just over a year. Activesoft replaced video onboarding with interactive... guides and tooltips, making onboarding faster and reducing meeting times. They used UserGuiding’s banners and surveys to improve in-app communication and gather actionable user feedback. This allowed Activesoft to enhance their school management platform based on real user insights. The result was better user experience and increased product adoption.
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UserGuiding helped Brian. study reduce support tickets and save over $15,000 in six months. Brian.study faced many support requests from...teachers after launch. Their first solution was long onboarding calls, but this was not sustainable. With UserGuiding, they built a knowledge base and resource center for self-service support. This improved user experience and cut support costs. The solution also made the platform more accessible by adding French and German support.
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UserGuiding helped aclipp move from costly video call onboarding to a fully digital process. aclipp used UserGuiding’s product tours, hotspots,... and checklists to guide users inside their PR analysis software. This change let users learn by doing, not just watching. aclipp now onboards users in minutes, not hours, and saves time and money. The new onboarding is easy to set up and works smoothly for all users.
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UserGuiding helped GhostwriterAI cut onboarding creation time by 63%. GhostwriterAI needed a faster, more interactive way to onboard users and... keep up with frequent product changes. With UserGuiding’s no-code guides, they improved onboarding completion rates and made updates easy. Guide completion rates now range from 53% to 84%. The first onboarding steps are completed by 80% of users.
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UserGuiding helped Vieworks reduce customer support tickets by improving user onboarding. Vieworks used UserGuiding’s interactive product tours and onboarding checklists... to guide new users. This made it easier for customers to understand the platform and decreased confusion. The analytics feature let Vieworks track where users got stuck and improve their onboarding flows. As a result, fewer users needed help from customer support. Vieworks recommends UserGuiding for SaaS platforms focused on customer education.
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UserGuiding helped Keyhole boost trial-to-paid conversions by 550%. Keyhole used UserGuiding's onboarding checklists to show users the value of their... social listening platform. The team quickly built interactive guides without code. Most users converted after simply seeing the checklist, without completing all steps. Session duration and engagement also increased for trial users.
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UserGuiding helped BeerOrCoffee automate user onboarding and feature announcements. Before, BeerOrCoffee relied on one-on-one video calls, which were not scalable.... With UserGuiding, they created product tours and in-app content without needing developers. This change let them update onboarding in minutes and improved feature adoption. BeerOrCoffee now educates users and promotes new features more easily, boosting engagement.
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UserGuiding helped Keyhole boost trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to show new users the value of... their social media management platform. The checklist let users see what steps to take next and what features to try. Most users who saw the checklist were more likely to buy, even if they didn’t complete every guide. Session times and engagement also increased after using UserGuiding.
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