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Crystal
Crystal Social CRM 4.36 257 reviewer insights
AI powered

Crystal: Sales Enablement and Personalized Communication

The app that tells you anyone's personality.

Crystal helps sales teams personalize communication and outreach by providing deep personality insights. Teams use it to match their communication styles with clients, leading to clearer interactions. They also personalize outreach by accessing personality insights for each prospect, which helps build stronger relationships. For example, a customer integrated Crystal's personality data API to improve their sales platform. Sales teams using the customer now access deep personality insights for each prospect.

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Seen most for

Reported results

Typical customer

Mid-size and small companies

82% of customer stories; 27% from information technology and services.

What teams use Crystal for

Explore Crystal use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Learner engagement and personalization First Citrus Bank Learning Management System
Common use
Employee communication and engagement Window World of North Atlanta Employee Experience Management
Emerging use
Sales prospecting Tom Ferry Sales Engagement
Emerging use
HighRadius Conversation Intelligence
Emerging use
HighRadius Marketing Automation
Emerging use
Sales coaching and feedback Tom Ferry Conversation Intelligence
Emerging use
HighRadius Account Based Marketing
Emerging use

Other use cases

Crystal capabilities

Explore Crystal capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Crystal

IndustriesAggregated usage insights
Computer Software: 17%Marketing and Advertising: 16%Information Technology and Services: 13%Human Resources: 7%Management Consulting: 7%Other industries: 40%
  • Other industries40%
Company sizeAggregated usage insights
Mid-market: 48%Small business: 30%Enterprise: 22%
  • Mid-market48%
  • Small business30%
  • Enterprise22%

Crystal customer stories

Results reported in published case studies.

GoTeam

Management Consulting · Medium

Crystal helped GoTeam cut hiring time and reduce bias using personality data. GoTeam used Crystal’s DISC framework to match candidates to roles and guide interviews. Sales teams built tru...

Crystal helped GoTeam cut hiring time and reduce bias using personality data. GoTeam used Crystal’s DISC framework to match candidates to roles and guide interviews. Sales teams built trust faster by tailoring pitches to each buyer’s style. Daily use of Crystal improved team communication and productivity. GoTeam saw higher synergy, trust, and better results across teams.

Window World of North Atlanta

Construction · Medium

Crystal Knows helped Window World of North Atlanta cut turnover in its customer service department from 50% to 0% in under two years. The platform improved internal communication by revea...

Crystal Knows helped Window World of North Atlanta cut turnover in its customer service department from 50% to 0% in under two years. The platform improved internal communication by revealing each team member’s personality and communication style. HR used Crystal Knows to hire better, onboard smoothly, and resolve conflicts. Team morale and cohesion increased. The company now relies on Crystal Knows for both hiring and ongoing team management.

HighRadius

Computer Software · Large
+13% lead conversion rates

HighRadius used Crystal’s behavioral insights and DISC training to boost sales performance. The sales team learned to tailor their communication to each buyer’s personality. After impleme...

HighRadius used Crystal’s behavioral insights and DISC training to boost sales performance. The sales team learned to tailor their communication to each buyer’s personality. After implementing Crystal, HighRadius saw a 13% increase in lead conversion rates in the first quarter. The next quarter, conversions jumped to 31%. Crystal helped reps connect faster and position value more effectively in meetings.

KnowledgeNet.ai

Information Technology And Services · Small

KnowledgeNet.ai used Crystal's API to add personality insights to their sales platform. This integration lets sales teams see personality profiles for prospects, helping them tailor outre...

KnowledgeNet.ai used Crystal's API to add personality insights to their sales platform. This integration lets sales teams see personality profiles for prospects, helping them tailor outreach and build stronger relationships. Users can now generate messages that match each prospect’s style using generative AI. The partnership helps sales teams find new opportunities and connect faster with leads. KnowledgeNet.ai’s customers benefit from more personal, data-driven sales interactions.

Ash Brokerage

Insurance · Medium

Crystal helped Ash Brokerage's sales team use personality data to better understand client behavior. The team tailored their communication style to match clients, building trust faster. U...

Crystal helped Ash Brokerage's sales team use personality data to better understand client behavior. The team tailored their communication style to match clients, building trust faster. Using Crystal, reps built relationships more quickly and shortened the sales cycle. The Outlook integration gave actionable tips for impactful messaging. This led to deeper connections and improved sales conversations.

Slalom Element Labs

Information Technology And Services · Large

Slalom Element Labs used Crystal’s DISC personality data API to create immersive AR experiences. They overlaid personality insights in real time using Magic Leap headsets, helping 50 stra...

Slalom Element Labs used Crystal’s DISC personality data API to create immersive AR experiences. They overlaid personality insights in real time using Magic Leap headsets, helping 50 strangers connect more deeply at an innovation festival. The lab also built AI-powered avatars that adapt to users’ personalities and emotions. These prototypes showed how live personality data can boost empathy and improve communication. Attendees saw potential for this tech in healthcare, education, and customer service.

First: Know Your Buyer : Uncovering Universal Truths w/ Bryan Perkins

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Crystal activities

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Crystal Project, Inc Profile

Company Name

Crystal Project, Inc

Company Website

//crystalknows.com

Year Founded

2014

HQ Location

90 Oceanside Dr, Nashville, Tennessee 37204, US

Employees

1-10

Social

Financials

SERIES B