Crystal Overview
This is a summary of the comprehensive capabilities and benefits of Crystal based on over 257 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Crystal, belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Crystal is right for your needs? Our Cuspera AI engine can evaluate how Crystal fits your specific business needs, industry, and context. Get your personalized assessment report today.
Crystal supports business activities such as:
- Communication Management
- Coaching
- Social Media Management
- Lead Qualification
- Training & Onboarding
Crystal can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Digital And Social Presence, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail Social Media Twitter etc. for these needs. As a solution, Crystal's capabilities include Personalization.
Crystal was founded in 2014. Computer Software Vertical is its biggest customer base.
Reviews
"...If you or your team members find yourself sending similar emails often, Gorgias can be a huge time-saver...." 25 Killer Apps You Should Be Using Now As Recommended by Top-Producing Agents
Cuspera Reviews
32 buyers and buying teams have used Cuspera to assess how well Crystal solved their Social CRM needs. Cuspera uses 257 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Crystal.
Use Cases
Peers recommend Communication Management , Coaching , Social Media Management , as the business use cases that they have been most satisfied while using Crystal.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with E-Mail and Social Media |
4.79/5 ★ |
"...If you or your team members find yourself sending similar emails often, Gorgias can be a huge time-saver...." 25 Killer Apps You Should Be Using Now As Recommended by Top-Producing Agents |
| sending & publishing communications |
4.61/5 ★ |
"...Drew and Greg just published their book Predicting Personality: Using AI to Understand People and Win More Business..." HRExaminer Radio Executive Conversations: Episode #346: Drew D Agostino, CEO and Greg Skloot, President of Crystal |
| Coaching |
4.63/5 ★ |
"...With Crystal you gather personality reports, check out more about an individual before you meet them, and receive personal coaching advice based on the DISC assessment...." 12 Tools to Improve Your Blog, CRM and Networking |
| Social Media Management with Social Media, Twitter and LinkedIn |
3.18/5 ★ |
"...Custom Communication Based on the DiSC model, Nashville-based Crystal analyzes social media information, from Twitter to LinkedIn, to determine personality profiles for anyone including you and your prospective clients...." Five Psychological Studies to Help You Shape Your Buyer Personas |
| social media analytics |
4.12/5 ★ |
"...Will candidate social media analytics requiring zero candidate effort replace the growing set of short, engaging valid screening solutions?..." Short, Shorter, Shortest Online Tests vs. Candidate Social Media Analytics |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with E-Mail and Social Media |
4.79/5 ★ |
"...If you or your team members find yourself sending similar emails often, Gorgias can be a huge time-saver...." 25 Killer Apps You Should Be Using Now As Recommended by Top-Producing Agents |
|
| sending & publishing communications |
4.79/5 ★ |
| Coaching |
4.63/5 ★ |
"...With Crystal you gather personality reports, check out more about an individual before you meet them, and receive personal coaching advice based on the DISC assessment...." 12 Tools to Improve Your Blog, CRM and Networking |
|
| Social Media Management with Social Media, Twitter and LinkedIn |
3.18/5 ★ |
"...Custom Communication Based on the DiSC model, Nashville-based Crystal analyzes social media information, from Twitter to LinkedIn, to determine personality profiles for anyone including you and your prospective clients...." Five Psychological Studies to Help You Shape Your Buyer Personas |
|
| social media analytics |
3.18/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 257 insights from peers and experts to help you assess how these Crystal use cases fit your Social CRM needs.
Popular Business Setting
for Crystal
Top Industries
- Computer Software
- Marketing and Advertising
- Human Resources
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Crystal to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Crystal
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (98) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (98) |
IT and Other Capabilities
for Crystal
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (28) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (28) |
Software Failure Risk Guidance
?for Crystal
Overall Risk Meter
Top Failure Risks for Crystal
Vendor Profile Details
HQ Location
90 Oceanside Dr, Nashville, Tennessee 37204, US
Employees
1-10
Social
Financials
SERIES B
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