About Simplify360

Simplify360 is a SaaS-based social media analytics platform intended to gain insights through data and analytics. It helps brands achieve RoI and cost savings with an omnichannel digital experience. With in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.

Simplify360 uses an AI-driven conversation cloud, digital media command center, and real-time dashboards, thereby enabling brands and enterprises to enhance their digital customer experience. It offers a unified view of customer engagement across social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Simplify360 features include digital customer service, instant messengers, conversation cloud, review management, review tracking, text analysis, social listening, social bots, and campaign and publishing.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Simplify360 solves your Social CRM needs.

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Simplify360.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Simplify360.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Social Media Management with Social Media

4.83/5

Read Reviews (42)

"...As this solution is end to end Social Media Analytics, price to performance ratio is much higher than other platforms...." Peer review by KANKIPATI KISHORE, Supervisor Digital, MAA Communications Bozell Ltd.
social media analytics

4.83/5

Read Reviews (19)

monitoring social media

4.83/5

Read Reviews (12)

engaging on social media

4.83/5

Read Reviews (6)

Engagement Management with Social Media

4.89/5

Read Reviews (22)

"...Great and interactive UI; easy to set-up profileseamless flow in monitoring, engagement and campaign analyticsVery powerful Twitter and FAcebook Insights..." Peer review by Robin Banerjee, Co Founder, TBG Commercial Trading Pvt Ltd.
engaging and following up

4.89/5

Read Reviews (18)

Communication Management with Social Media

4.84/5

Read Reviews (17)

"...Categories: Social Media Monitoring...." Peer review
tracking & monitoring communications

4.84/5

Read Reviews (13)

sending & publishing communications

4.84/5

Read Reviews (3)

PEER EXPERIENCES
Social Media Management with Social Media

4.83/5

Read Reviews (42)

"...As this solution is end to end Social Media Analytics, price to performance ratio is much higher than other platforms...." Peer review by KANKIPATI KISHORE, Supervisor Digital, MAA Communications Bozell Ltd.
social media analytics

4.83/5

Read Reviews (19)

monitoring social media

4.83/5

Read Reviews (12)

engaging on social media

4.83/5

Read Reviews (6)

Engagement Management with Social Media

4.89/5

Read Reviews (22)

"...Great and interactive UI; easy to set-up profileseamless flow in monitoring, engagement and campaign analyticsVery powerful Twitter and FAcebook Insights..." Peer review by Robin Banerjee, Co Founder, TBG Commercial Trading Pvt Ltd.
engaging and following up

4.89/5

Read Reviews (18)

Communication Management with Social Media

4.84/5

Read Reviews (17)

"...Categories: Social Media Monitoring...." Peer review
tracking & monitoring communications

4.84/5

Read Reviews (13)

sending & publishing communications

4.84/5

Read Reviews (3)

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 346 insights from peers and experts to help you assess how these Simplify360 use cases fit your Social CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

MI

In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations. Testimonial By MI

Hyundai

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image. Testimonial By Hyundai
CUSTOMERS TESTIMONIALS

MI

In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations. Testimonial By MI

Hyundai

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image. Testimonial By Hyundai

Popular Business Setting

for Simplify360

Top Industries

  • Marketing and Advertising
  • Information Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Simplify360 to Scale best practices and Enhance customer relationships

Peer and Expert Opinion on Features

for Simplify360

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.00/5

Read Reviews (24)
FEATURES RATINGS AND REVIEWS
Dashboard

4.00/5

Read Reviews (24)

IT and Other Capabilities

for Simplify360

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.34/5

Read Reviews (26)
Data Export

3.92/5

Read Reviews (27)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.34/5

Read Reviews (26)
Data Export

3.92/5

Read Reviews (27)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.24/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.24/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.83/5

Read Reviews (5)
Analytics

4.28/5

Read Reviews (44)
Custom Reports

4.16/5

Read Reviews (77)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.83/5

Read Reviews (5)
Analytics

4.28/5

Read Reviews (44)
Custom Reports

4.16/5

Read Reviews (77)

Failure Risk Guidance Security Report

?

for Simplify360

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplify360

Vendor Profile Details

Company Name

Simplify360

Company Website

https://simplify360.com/

Year Founded

2009

HQ Location

1130 Capital PKWY Carrollton, TX 75006

Employees

11-50

Social

Financials

Private