Simplify360 is a SaaS-based social media analytics platform intended to gain insights through data and analytics. It helps brands achieve RoI and cost savings with an omnichannel digital experience. With in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Simplify360 uses an AI-driven conversation cloud, digital media command center, and real-time dashboards, thereby enabling brands and enterprises to enhance their digital customer experience. It offers a unified view of customer engagement across social media and a 360-degree view of customers through deep integration with Enterprise CRM.
Simplify360 features include digital customer service, instant messengers, conversation cloud, review management, review tracking, text analysis, social listening, social bots, and campaign and publishing.
Reviews - Customer Testimonials
In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
Social media management With Social media
Social media analytics With Social media
Monitoring social media With Social media
Engaging on social media With Social media
Engagement management With Social media and Twitter and Facebook
Engaging and following up With Social media
Communication management With Social media
Tracking & monitoring communications With Social media
Sending & publishing communications With Social media
Workflow management With E mail and Chat
Influencer marketing With Social media
Competitive intelligence With Social media
Generation of new leads
Social media marketing With Social media
Popular Business Setting
- Marketing and Advertising
- Information Services
- Real Estate
- Small Business
- Mid Market
IT and Other Capabilities
Top Failure Risks for Simplify360
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