Customer stories

Product Business Settings

Chatmeter Platform is popular in Restaurants, Internet, and Retail industries and is widely used by Mid Market, Enterprise, and Small Business.

Chatmeter Platform Product Overview

Chatmeter addresses the challenge of managing brand reputation across multiple locations with its AI-powered solutions. By leveraging advanced brand intelligence, it enables businesses to gain deep insights into customer preferences and feedback. This platform is particularly effective for multi-location businesses, offering tools that streamline the process of gathering and analyzing customer reviews. Chatmeter's Pulse AI technology plays a pivotal role in transforming reputation management, providing actionable insights that can lead to increased revenue with less effort. Its focus on understanding customer needs helps businesses tailor their strategies effectively, ensuring a more personalized and impactful customer engagement.

How satisfied the customers are with Chatmeter Platform use-cases

Reviews

"Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples." - Dylan Schmer
"I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews." - Dan Kealey

Chatmeter Platform Customer Insights, Testimonials and Case Studies

How can Chatmeter Platform optimize your Social Media Management Workflow?

What Are the key features of Chatmeter Platform for Rating And Review Management?

What benefits does Chatmeter Platform offer for Reputation Management?

What benefits does Chatmeter Platform offer for Engagement Management?

What benefits does Chatmeter Platform offer for Communication Management?

What is Chatmeter Platform?

Chatmeter a location expert is an all-in-one SEO management software that helps multi-location brands and agencies stay in control of every location. It helps to acquire customers and improve digital and social presence.

Chatmeter offers review management, listing management, local SEO management, and many more online reputation management features for chains and agencies all from one easy to use dashboard. It helps in real-time monitoring of all reviews, social media pages, and making listings easy to take action where most required.

Chatmeter features include enterprise-level reporting and analytics, improve local brand visibility score, intuitively read, analyze, and report on millions of customer reviews about the brand, a systematic approach to keeping local listings accurate and more.

What is Chatmeter Platform used for?

Chatmeter Platform is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Social Media Management, Rating And Review Management and Reputation Management .

What are the top features of Chatmeter Platform?

SEO, Dashboard and Alerts: popups & Notifications are some of the top features of Chatmeter Platform.

Who uses Chatmeter Platform?

Chatmeter Platform is used by Restaurants, Internet and Retail among other industries.

What are Chatmeter Platform alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Chatmeter Platform.

Where is Chatmeter Platform located?

Chatmeter Platform is headquartered at 225 Broadway, Suite 1700, San Diego, CA 92101, US.

11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Dylan Schmer

Digital Marketing Manager

Duffy’s
Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer
Chatmeter Platform testimonial

Dan Kealey

Director of Marketing & New Business Development

Pawn America
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
Chatmeter Platform testimonial

ALCO Management
Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top notch, they are always helping, engaging, and informative. 10/10 would recommend! Testimonial By ALCO Management
CUSTOMERS TESTIMONIALS
Chatmeter Platform testimonial

Dylan Schmer

Digital Marketing Manager

Duffy’s
Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer
Chatmeter Platform testimonial

Dan Kealey

Director of Marketing & New Business Development

Pawn America
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey
Chatmeter Platform testimonial

ALCO Management
Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top notch, they are always helping, engaging, and informative. 10/10 would recommend! Testimonial By ALCO Management

Driven Brands - Automotive

Chatmeter helped Driven Brands improve local search rankings for 11 brands. The company moved from #16.7 to #4.1 for top non-branded “near me” keywords. Impressions doubled to over 22.1 million in on...e year. Driven Brands achieved a 94% response rate on 50,000 reviews per month. The solution supported over 5,000 locations and increased keyword positions by 12.6 in 3 months.

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MR MIKES Steakhouse Casual - Restaurants

Chatmeter helped MR MIKES Steakhouse Casual manage its online reputation across 46 locations. MR MIKES needed a better way to handle customer feedback and online listings as it grew. Chatmeter provid...ed a single dashboard for managing reviews, social media, and customer sentiment. The platform was easy to use and quick to roll out. MR MIKES achieved 96% listings accuracy, a 76% review response rate, and over 84% positive reviews.

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MR MIKES Steakhouse Casual - Restaurants - Medium

Chatmeter helped MR MIKES Steakhouse Casual manage its online reputation across 46 locations. The restaurant needed a fast, efficient way to improve the customer journey from online to in-restaurant.... Chatmeter's platform let MR MIKES control listings, social media, and review responses from one dashboard. The results: 96% listings accuracy, 76% review response rate, and over 84% positive reviews. The easy rollout and user-friendly tools made a big impact on customer satisfaction.

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A&W - Restaurants

Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review management. After four months, A&W saw a 12% increase in Pa...ge-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.

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H&R Block Canada - Financial Services

Pulse Ai from Chatmeter helped H&R Block Canada manage a flood of reviews during tax season. The team used Pulse Ai to quickly see what was happening at each location. They could spot review themes a...nd make fast changes to improve client experience. The company achieved a 100% response rate across 900+ locations. Carla Lestinho, client experience manager II, said Chatmeter was a life changer for her and the marketing team.

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A national bank - Banking - Very Large

Chatmeter helped a national bank improve its online reputation and local search rankings. The bank used Chatmeter to manage listings, respond to reviews, and boost customer experience across hundreds... of branches. After six months, the bank saw higher online visibility, better listings accuracy, and improved search ranking metrics. The platform made it easy for the bank to keep listings accurate and respond to more reviews. Staff at the bank praised Chatmeter for its ease of use and positive impact.

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Chatmeter Testimonial: Hospitality Restaurant Group

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Peers used Chatmeter Platform for social media management and rating and review management

Chatmeter Platform Competitors

Chatmeter Platform Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (11)
Analytics

4.13/5 ★

Read Reviews (179)
Custom Reports

4.11/5 ★

Read Reviews (321)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (11)
Analytics

4.13/5 ★

Read Reviews (179)
Custom Reports

4.11/5 ★

Read Reviews (321)

Software Failure Risk Guidance

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for Chatmeter Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatmeter Platform

Chatmeter, Inc. News

M&A
 

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

Chatmeter Acquired by Colorado-based Alchemer - San Diego Business Journal

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M&A
 

Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence - Chatmeter | AI-Powered Reputation Management

Alchemer has acquired Chatmeter to enhance its customer feedback intelligence platform. This acquisition integrates Chatmeter's AI-powered reputation insights with Alchemer's direct feedback capabilities, offering a unified view of customer experiences. The combined platform aims to deliver faster, actionable insights for multi-location businesses, improving customer relationships and driving growth.

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Product
 

Chatmeter integrates with Uber Eats, DoorDash and GrubHub to enhance multi-location restaurant customer intelligence - Chatmeter | AI-Powered Reputation Management

Chatmeter has integrated with Uber Eats, DoorDash, and GrubHub to enhance customer intelligence for multi-location restaurants. This integration allows restaurants to analyze and respond to delivery reviews within Chatmeter's AI-powered platform, Pulse Ai. The platform provides insights into customer experiences across various channels, helping brands manage reputation risks and improve customer satisfaction.

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Product
 

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals - Chatmeter | AI-Powered Reputation Management

Chatmeter has launched Pulse AI: Signals, a new AI-powered tool for reputation management, offering real-time insights from customer feedback for multi-location businesses. This tool uses generative AI to analyze reviews, social media, and surveys, enabling businesses to make informed decisions and improve customer experience. Signals is available to Chatmeter customers with the Performance and Intelligence bundles.

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Chatmeter, Inc. Profile

Company Name

Chatmeter, Inc.

Company Website

https://www.chatmeter.com

HQ Location

225 Broadway, Suite 1700, San Diego, CA 92101, US

Employees

51-100

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Financials

SERIES A