Chatmeter Platform Overview
This is a summary of the comprehensive capabilities and benefits of Chatmeter Platform based on over 1970 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Chatmeter Platform, NiceJob, Rannko, Experience.com, Press Ganey, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Chatmeter Platform is right for your needs? Our Cuspera AI engine can evaluate how Chatmeter Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Chatmeter Platform supports business activities such as:
- Social Media Management
- Rating And Review Management
- Reputation Management
- Engagement Management
- Communication Management
Chatmeter Platform can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Build Brand Awareness, Increase Sales & Revenue, Enhance Customer Relationships, etc. It can help manage these activities if you use Social Media Offline and On Premises for these needs. As a solution, Chatmeter Platform's capabilities include SEO, Dashboard, Alerts: Popups & Notifications, etc.
Chatmeter Platform Restaurants Vertical is its biggest customer base.
Reviews
"Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, ...and they 100% take the cake. " - Mary Perkins
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Chatmeter Platform.
Use Cases
Peers recommend Social Media Management , Rating And Review Management , Reputation Management , as the business use cases that they have been most satisfied while using Chatmeter Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
3.32/5 ★ |
"...Your business strategy will benefit from Chatmeter's social analytics results and trend tracking...." Online Marketing Services & Solutions Overview |
| social media analytics |
3.27/5 ★ |
"...Chatmeter s social media analytics measure your results and progress which can have a positive impact on your brand strategy...." Social Media Management Solutions |
| engaging on social media |
3.74/5 ★ |
"...This goes the same for social posting and listening...." Peer review by Administrator |
| monitoring social media |
3.64/5 ★ |
"...We needed a solution that allowed us to monitor and coach our employees guest reviews while managing and controlling our listings DB, better manage our reputation and monitor Social Media chatter & posts more efficiently...." Peer review by Dan K, Director of Marketing and New Business Development, Retail |
| scheduling post to social media |
2.60/5 ★ |
"...Chatmeter analyzes reviews, social posts, listings, search ranking, and competitor data to identify where you re excelling at brand visibility and which areas need improvement...." Online Marketing Services & Solutions Overview |
| managing social media account |
2.92/5 ★ |
"...Manage Your Multiple Social Accounts with Ease...." Social Media Management Solutions |
| Rating And Review Management |
4.92/5 ★ |
"...So that when customers leave positive reviews our store managers can leverage that to inspire and reward their people. ..." Case Study A&W |
| Reputation Management with Offline and On Premises |
4.92/5 ★ |
"...Chatmeter defines a complete local SEO strategy as one that involves reputation and listings management, local SEO, local pages and local social media pages. ..." Study: Brands are failing voice search optimization in 3 key areas |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
3.32/5 ★ |
"...Your business strategy will benefit from Chatmeter's social analytics results and trend tracking...." Online Marketing Services & Solutions Overview |
|
| social media analytics |
3.32/5 ★ |
| engaging on social media |
3.32/5 ★ |
| monitoring social media |
3.32/5 ★ |
| scheduling post to social media |
3.32/5 ★ |
| managing social media account |
3.32/5 ★ |
| Rating And Review Management |
4.92/5 ★ |
"...So that when customers leave positive reviews our store managers can leverage that to inspire and reward their people. ..." Case Study A&W |
|
| Reputation Management with Offline and On Premises |
4.92/5 ★ |
"...Chatmeter defines a complete local SEO strategy as one that involves reputation and listings management, local SEO, local pages and local social media pages. ..." Study: Brands are failing voice search optimization in 3 key areas |
|
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1970 insights from peers and experts to help you assess how these Chatmeter Platform use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins |
|
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey |
|
Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary Perkins Digital Media Associate Brookshire Brothers |
Working with the Chatmeter team has been the best benefit above all. The account reps have taken a genuine interest in helping Brookshire Brothers improve and grow, and they’re always quick to help however they can. I work with quite a few vendors, and they 100% take the cake. Testimonial By Mary Perkins |
|
Dan Kealey Director of Marketing & New Business Development Pawn America |
I could not be happier with Chatmeter. It has been made a world of difference for us and we are now 100% on top of our reviews and reputation and reaping the benefits in hundreds of more reviews. Testimonial By Dan Kealey |
|
Dylan Schmer Digital Marketing Manager Duffy’s |
Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study A&WRead More |
|
|
Case Study Brookshire BrothersRead More |
|
|
Case Study Pawn AmericaRead More |
Frequently Asked Questions(FAQ)
for Chatmeter Platform
What is Chatmeter Platform?
What is Chatmeter Platform used for?
What are the top features of Chatmeter Platform?
Who uses Chatmeter Platform?
What are Chatmeter Platform alternatives?
Where is Chatmeter Platform located?
Popular Business Setting
for Chatmeter Platform
Top Industries
- Restaurants
- Internet
- Retail
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Chatmeter Platform to Acquire customers and Improve digital and social presence
Chatmeter Platform Alternatives
Peer and Expert Opinion on Features
for Chatmeter Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| SEO | Read Reviews (105) |
| Dashboard | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Templates | Read Reviews (15) |
| Personalization | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| SEO | Read Reviews (105) |
| Dashboard | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Templates | Read Reviews (15) |
| Personalization | Read Reviews (12) |
IT and Other Capabilities
for Chatmeter Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (134) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (134) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (140) |
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (140) |
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (179) |
| Custom Reports | Read Reviews (321) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (179) |
| Custom Reports | Read Reviews (321) |
Software Failure Risk Guidance
?for Chatmeter Platform
Overall Risk Meter
Top Failure Risks for Chatmeter Platform
Vendor Profile Details
Company Name
Chatmeter
Company Website
https://www.chatmeter.comHQ Location
225 Broadway, Suite 1700, San Diego, CA 92101, US
Employees
51-100
Social
Financials
SERIES A
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