Salesforce Social Studio Overview
Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.
Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.
Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The business problems we are solving include not having to go in to each individual social media and post...." Peer review by User
Salesforce Social Studio, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.
Salesforce Social Studio Customer wins, Customer success stories, Case studies
What benefits does Salesforce Social Studio offer for Engagement Management?
Why is Salesforce Social Studio the best choice for Communication Management?
What Are the key features of Salesforce Social Studio for Content Management?
How can Salesforce Social Studio optimize your Workflow Management Workflow?
50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
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Read more →Frequently Asked Questions(FAQ)
for Salesforce Social Studio
What is Salesforce Social Studio?
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
What is Salesforce Social Studio used for?
What are the top features of Salesforce Social Studio?
Who uses Salesforce Social Studio?
What are Salesforce Social Studio alternatives?
Where is Salesforce Social Studio located?
Peers used Salesforce Social Studio for social media management and engagement management
Salesforce Social Studio Competitors
Salesforce Social Studio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Salesforce Social Studio Integrations
Salesforce Social Studio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Social Studio
Software Failure Risk Guidance
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Salesforce, Inc. News
AutoRABIT Announces FedRAMP Milestones for Salesforce Security Solutions
AutoRABIT has achieved FedRAMP Moderate Authorization to Operate (ATO) for its CodeScan and Guard solutions, enhancing security for Salesforce environments in government agencies. These solutions address Salesforce's unique security challenges by automating code analysis and monitoring configurations, aligning with federal compliance standards to protect sensitive data and streamline compliance processes.
Salesforce Enhances AI Reliability with New Observability Tools for Agents
Salesforce has introduced new observability tools to enhance AI agent reliability, focusing on analytics, optimization, and health monitoring. These tools provide small businesses with insights into AI performance, enabling better decision-making and operational efficiency. Early adopters like 1-800Accountant and Engine report improved service quality and scalability. The tools aim to address challenges in managing AI agents, offering a pathway for businesses to optimize AI deployment.
Cyntexa Announces Updates to ChargeOn on Salesforce AppExchange - Markets Financial Content
Cyntexa has updated its ChargeOn application on Salesforce AppExchange, enhancing payment processing and orchestration capabilities. ChargeOn integrates with over 14 global payment gateways, offering streamlined revenue automation and eliminating vendor lock-in. The update includes advanced features for secure, efficient payment management within Salesforce, including PCI and DSS compliance.
Adecco says joint venture with Salesforce can help reduce AI bubble risks - Reuters
Adecco and Salesforce have formed a joint venture aimed at mitigating risks associated with the AI bubble. This collaboration leverages Salesforce's AI CRM capabilities to enhance Adecco's offerings and ensure sustainable AI integration.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
How can Salesforce Social Studio optimize your Social Media Management Workflow?