About Salesforce Social Studio

Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.

It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.

Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Salesforce Social Studio solves your Social CRM needs.

Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Salesforce Social Studio.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Salesforce Social Studio.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Social Media Management with Social Media

3.88/5

Read Reviews (302)

"...I like the ease of posting to several different social media accounts, especially in a hurry...." Peer review by Kendra W, Senior Media Relations Coordinator, Telecommunications
social media analytics

3.88/5

Read Reviews (79)

engaging on social media

3.88/5

Read Reviews (56)

scheduling post to social media

3.88/5

Read Reviews (51)

managing social media account

3.88/5

Read Reviews (43)

monitoring social media

3.88/5

Read Reviews (23)

Engagement Management with Social Media

4.27/5

Read Reviews (175)

"...I've engaged support via phone, email, and Chatter, and it's always top-notch...." Peer review by Anonymous Reviewer
engaging and following up

4.27/5

Read Reviews (153)

Communication Management with Social Media and E-Mail

3.35/5

Read Reviews (167)

"...I love using Social Studio to get a global view of my calendar but also to publish easily...." Peer review by Romain B., Manufacturing
sending & publishing communications

3.35/5

Read Reviews (135)

tracking & monitoring communications

3.35/5

Read Reviews (29)

PEER EXPERIENCES
Social Media Management with Social Media

3.88/5

Read Reviews (302)

"...I like the ease of posting to several different social media accounts, especially in a hurry...." Peer review by Kendra W, Senior Media Relations Coordinator, Telecommunications
social media analytics

3.88/5

Read Reviews (79)

engaging on social media

3.88/5

Read Reviews (56)

scheduling post to social media

3.88/5

Read Reviews (51)

managing social media account

3.88/5

Read Reviews (43)

monitoring social media

3.88/5

Read Reviews (23)

Engagement Management with Social Media

4.27/5

Read Reviews (175)

"...I've engaged support via phone, email, and Chatter, and it's always top-notch...." Peer review by Anonymous Reviewer
engaging and following up

4.27/5

Read Reviews (153)

Communication Management with Social Media and E-Mail

3.35/5

Read Reviews (167)

"...I love using Social Studio to get a global view of my calendar but also to publish easily...." Peer review by Romain B., Manufacturing
sending & publishing communications

3.35/5

Read Reviews (135)

tracking & monitoring communications

3.35/5

Read Reviews (29)

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3231 insights from peers and experts to help you assess how these Salesforce Social Studio use cases fit your Social CRM needs.

Popular Business Setting

for Salesforce Social Studio

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Peers used Salesforce Social Studio to Enhance customer relationships and Improve digital and social presence

Peer and Expert Opinion on Features

for Salesforce Social Studio

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.62/5

Read Reviews (64)
Personalization

3.70/5

Read Reviews (48)
Alerts: popups & Notifications

1.99/5

Read Reviews (33)
Templates

3.92/5

Read Reviews (26)
Ticketing

0.70/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Dashboard

3.62/5

Read Reviews (64)
Personalization

3.70/5

Read Reviews (48)
Alerts: popups & Notifications

1.99/5

Read Reviews (33)
Templates

3.92/5

Read Reviews (26)
Ticketing

0.70/5

Read Reviews (13)

IT and Other Capabilities

for Salesforce Social Studio

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.40/5

Read Reviews (282)
Data Export

2.45/5

Read Reviews (152)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.40/5

Read Reviews (282)
Data Export

2.45/5

Read Reviews (152)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.99/5

Read Reviews (20)
24/7 Support

3.85/5

Read Reviews (296)
Phone Support

2.54/5

Read Reviews (20)
Chat Support

2.33/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.99/5

Read Reviews (20)
24/7 Support

3.85/5

Read Reviews (296)
Phone Support

2.54/5

Read Reviews (20)
Chat Support

2.33/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.59/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (229)
Custom Reports

4.08/5

Read Reviews (433)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.59/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (229)
Custom Reports

4.08/5

Read Reviews (433)

Failure Risk Guidance Security Report

?

for Salesforce Social Studio

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Social Studio

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

1 Market, San Francisco, CA 94105, US

Employees

10001+

Social

Financials

IPO