Salesforce Social Studio Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Social Studio based on over 3231 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Social Studio, Nimble CRM, Nutshell CRM, Sharelov, Adobe Premiere Pro, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Social Studio is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Social Studio fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Social Studio supports business activities such as:
- Social Media Management
- Engagement Management
- Communication Management
- Content Management
- Workflow Management
Salesforce Social Studio can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Acquire Customers, Build Brand Awareness, Improve ROI, etc. It can help manage these activities if you use Social Media and E-Mail for these needs. As a solution, Salesforce Social Studio's capabilities include Dashboard, Personalization, Alerts: Popups & Notifications, etc.
Salesforce Social Studio was founded in 1999. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...I like the social analytics features that can be created for each client specific to their analytical needs...." Peer review by User
Cuspera Reviews
50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Salesforce Social Studio.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Salesforce Social Studio.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
3.88/5 ★ |
"...I like the social analytics features that can be created for each client specific to their analytical needs...." Peer review by User |
| social media analytics |
3.89/5 ★ |
"...Publishing, engagement, and social analytics now all share one cohesive URL and interface...." Peer review by Jerry C. |
| engaging on social media |
3.65/5 ★ |
"...We've started revamping how we post to social media, the kind of phrasing we use, to make things more engaging for our audience...." Peer review by Sarah M., Media Production |
| scheduling post to social media |
3.38/5 ★ |
"...Respond to social posts, manage your community, and provide customer support. ..." Engage Customers with Social Media Marketing |
| managing social media account |
4.50/5 ★ |
"...We use Social Studio to address managing social media accounts at scale...." Peer review by Sean S, Social Media Strategist, Health, Wellness and Fitness |
| monitoring social media |
4.46/5 ★ |
"...Along with monitoring social media conversations around your own brand, Salesforce Social Studio can also be used to listen in on conversations about your competitors and your industry...." Peer review |
| Engagement Management with Social Media |
4.27/5 ★ |
"...The best feature is the "Engage" dashboard, which allows you to setup and interact with followers in a custom workflow...." Peer review by Cole T, Digital Marketing Manager, Insurance |
| engaging and following up |
4.27/5 ★ |
"...Salesforce's Nonprofit Starter Pack gives organizations built-in modules to track constituent's engagement metrics...." Peer review by Randy Cruickshank, Non-Profit Organization Management |
| Communication Management with Social Media and E-Mail |
3.35/5 ★ |
"...Social Media Monitoring, Social Media Reporting, Social Media Analytics...." Peer review by Agency |
| sending & publishing communications |
3.16/5 ★ |
"...I can publish, engage and analyze results/trends in conversation all in one platform...." Peer review by Dean M., Marketing and Advertising |
| tracking & monitoring communications |
4.60/5 ★ |
"...Examples of software that does monitor social media: Zendesk Support, Zoho Desk, Freshdesk, Salesforce Service Cloud (when connected with Salesforce Social Studio). ..." 16 Marketers Share Their Tips on Choosing Help Desk Software |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
3.88/5 ★ |
"...I like the social analytics features that can be created for each client specific to their analytical needs...." Peer review by User |
|
| social media analytics |
3.88/5 ★ |
| engaging on social media |
3.88/5 ★ |
| scheduling post to social media |
3.88/5 ★ |
| managing social media account |
3.88/5 ★ |
| monitoring social media |
3.88/5 ★ |
| Engagement Management with Social Media |
4.27/5 ★ |
"...The best feature is the "Engage" dashboard, which allows you to setup and interact with followers in a custom workflow...." Peer review by Cole T, Digital Marketing Manager, Insurance |
|
| engaging and following up |
4.27/5 ★ |
| Communication Management with Social Media and E-Mail |
3.35/5 ★ |
"...Social Media Monitoring, Social Media Reporting, Social Media Analytics...." Peer review by Agency |
|
| sending & publishing communications |
3.35/5 ★ |
| tracking & monitoring communications |
3.35/5 ★ |
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3231 insights from peers and experts to help you assess how these Salesforce Social Studio use cases fit your Social CRM needs.
Frequently Asked Questions(FAQ)
for Salesforce Social Studio
What is Salesforce Social Studio?
What is Salesforce Social Studio used for?
What are the top features of Salesforce Social Studio?
Who uses Salesforce Social Studio?
What are Salesforce Social Studio alternatives?
Where is Salesforce Social Studio located?
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used Salesforce Social Studio to Enhance customer relationships and Improve digital and social presence
Salesforce Social Studio Alternatives
Peer and Expert Opinion on Features
for Salesforce Social Studio
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (64) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Templates | Read Reviews (26) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (64) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Templates | Read Reviews (26) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for Salesforce Social Studio
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (282) |
| Data Export | Read Reviews (152) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (282) |
| Data Export | Read Reviews (152) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Software Failure Risk Guidance
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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