3.88/5 ★

Read Reviews (302)

"...The need to monitor our social platforms in real-time to engage with our customers and help solve their issues...." Peer review by Elizabeth C. W., Retail

"...Engagement is also good as it can address trails of conversation with macros and tagging for social media reports easy to complete and manage...." Peer review by Iggy G., Marketing and Advertising

"...And talk about retention When companies engage and respond to customer service requests over social media, those customers end up spending 20% to 40% more with the company. ..." How to Use Salesforce Service Cloud to Improve Customer Experience

"...The ease of simplicity and ability to oversee all feeds and all scheduled social media ...." Peer review by Agency

"...I love that you can access all the social accounts from one place and get nice eye catching analytics that can be displayed...." Peer review by Administrator

"...Social monitoring for a number of properties, posting listening...." Peer review by Internal Consultant

4.27/5 ★

Read Reviews (175)

"...when, what site they posted it on, and what the engagement rate was with each shared post...." Peer review by Noelle S., Education

"...The software is used by brands to increase customer engagement, enhance social media campaigns, gain better understanding of audiences and industry, and provide better customer support...." Peer review

3.35/5 ★

Read Reviews (167)

"...I'm hoping it makes the experience of building and sending emails through Marketing Cloud an easier one...." Peer review by Emily Knippa, Non-Profit Organization Management

"...For me, Marketing Cloud/Exact Target meets the basic requirements of what I need to do -- send emails, track those sends, format the email, etc...." Peer review by Anonymous Reviewer

"...Social Media Monitoring, Social Media Reporting, Social Media Analytics...." Peer review by Agency