Salesforce Social Studio Overview

Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.

Other use cases:

  • Content Management
  • Workflow Management
  • Campaign Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
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Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.

Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The ability to access Shared Content is also really nice- from both a national perspective and inter-agency one...." Peer review by Gretchen K, Senior Account Executive, Marketing and Advertising

Salesforce Social Studio, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Social Studio

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Salesforce Social Studio Use Cases

How does Salesforce Social Studio facilitate Social Media Management?

What Are the key features of Salesforce Social Studio for Engagement Management?

What solutions does Salesforce Social Studio provide for Communication Management?

How can Salesforce Social Studio optimize your Content Management Workflow?

What Are the key features of Salesforce Social Studio for Workflow Management?

55+ more Business Use Cases

50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

Case Studies

Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

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Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

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Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

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Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

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Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

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Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

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Frequently Asked Questions(FAQ)

for Salesforce Social Studio

What is Salesforce Social Studio?

Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.

It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.

Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.

What is Salesforce Social Studio used for?

Salesforce Social Studio is a Social CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Salesforce Social Studio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Salesforce Social Studio.

Who uses Salesforce Social Studio?

Salesforce Social Studio is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Salesforce Social Studio alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Salesforce Social Studio.

Where is Salesforce Social Studio located?

Salesforce Social Studio is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Social Studio for social media management and engagement management

Salesforce Social Studio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.59/5 ★

Read Reviews (14)
Analytics

4.38/5 ★

Read Reviews (229)
Custom Reports

4.08/5 ★

Read Reviews (433)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.59/5 ★

Read Reviews (14)
Analytics

4.38/5 ★

Read Reviews (229)
Custom Reports

4.08/5 ★

Read Reviews (433)

Software Failure Risk Guidance

?

for Salesforce Social Studio

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Social Studio

Salesforce, Inc. News

M&A

Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal

Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.

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Partnership

Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL

Salesforce is advancing its AI strategy by leveraging its $8 billion Informatica partnership to unify enterprise data and enhance trust in its AI-driven CRM solutions. This move positions Salesforce as a leader in integrating artificial intelligence across customer relationship management, enabling smarter automation and deeper insights for business users.

Read more →
Product

Copado Robotic Testing Debuts in AWS Marketplace, Enabling AI-powered, Salesforce ...

Copado Robotic Testing is now available in AWS Marketplace, offering AI-powered test automation for Salesforce applications. This release enables Salesforce customers to streamline testing workflows, accelerate release cycles, and improve software quality using Copado's cloud-based platform integrated with AWS.

Read more →
Customer

From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI

JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order turnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO