About Salesforce Social Studio
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Salesforce Social Studio solves your Social CRM needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Salesforce Social Studio.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Salesforce Social Studio.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
3.88/5 ★ |
"...I like the ease of posting to several different social media accounts, especially in a hurry...." Peer review by Kendra W, Senior Media Relations Coordinator, Telecommunications |
| social media analytics |
3.88/5 ★ |
|
| engaging on social media |
3.88/5 ★ |
|
| scheduling post to social media |
3.88/5 ★ |
|
| managing social media account |
3.88/5 ★ |
|
| monitoring social media |
3.88/5 ★ |
|
| Engagement Management with Social Media |
4.27/5 ★ |
"...I've engaged support via phone, email, and Chatter, and it's always top-notch...." Peer review by Anonymous Reviewer |
| engaging and following up |
4.27/5 ★ |
|
| Communication Management with Social Media and E-Mail |
3.35/5 ★ |
"...I love using Social Studio to get a global view of my calendar but also to publish easily...." Peer review by Romain B., Manufacturing |
| sending & publishing communications |
3.35/5 ★ |
|
| tracking & monitoring communications |
3.35/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
3.88/5 ★ |
"...I like the ease of posting to several different social media accounts, especially in a hurry...." Peer review by Kendra W, Senior Media Relations Coordinator, Telecommunications |
|
| social media analytics |
3.88/5 ★ |
| engaging on social media |
3.88/5 ★ |
| scheduling post to social media |
3.88/5 ★ |
| managing social media account |
3.88/5 ★ |
| monitoring social media |
3.88/5 ★ |
| Engagement Management with Social Media |
4.27/5 ★ |
"...I've engaged support via phone, email, and Chatter, and it's always top-notch...." Peer review by Anonymous Reviewer |
|
| engaging and following up |
4.27/5 ★ |
| Communication Management with Social Media and E-Mail |
3.35/5 ★ |
"...I love using Social Studio to get a global view of my calendar but also to publish easily...." Peer review by Romain B., Manufacturing |
|
| sending & publishing communications |
3.35/5 ★ |
| tracking & monitoring communications |
3.35/5 ★ |
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3231 insights from peers and experts to help you assess how these Salesforce Social Studio use cases fit your Social CRM needs.
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used Salesforce Social Studio to Enhance customer relationships and Improve digital and social presence
Salesforce Social Studio Alternatives
Peer and Expert Opinion on Features
for Salesforce Social Studio
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (64) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Templates | Read Reviews (26) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (64) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Templates | Read Reviews (26) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for Salesforce Social Studio
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (282) |
| Data Export | Read Reviews (152) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (282) |
| Data Export | Read Reviews (152) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Failure Risk Guidance Security Report
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Vendor Profile Details
HQ Location
1 Market, San Francisco, CA 94105, US
Employees
10001+
Social
Financials
IPO
