Overview: Google Forms and SurveyMethods as Customer Feedback Management Category solutions.

Both Google Forms and SurveyMethods cater to customer feedback management, but they service different audiences. Google Forms is preferred by enterprises needing robust data handling and broad collaboration features, making it ideal for diverse industries including education and IT. SurveyMethods focuses on niche feedback management with specific emphasis on customer engagement and is popular in healthcare and internet sectors. Both offer essential support, though Google Forms provides more extensive 24/7 support options.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Google Forms and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Google Forms facilitates collecting feedback, collaboration, and content management. It's geared towards supporting operations like sales document management and communication management. read more →

SurveyMethods enables customer feedback management, helpdesk management, and measuring customer satisfaction. The product supports engagement management and conducting online polls. read more →

Business Goals

Google Forms assists in acquiring customers and improving customer satisfaction. It also supports improving employee and product experiences, with a focus on increasing sales and revenue. read more →

SurveyMethods aims to improve internal communications and scale best practices. It also focuses on enhancing customer relationships and building brand awareness. read more →

Core Features

Key features of Google Forms include data import and export, custom reports, and security & privacy. Integration and analytics are also central features. read more →

SurveyMethods offers custom reports, analytics, and integration. The product provides basic security features along with data import and export capabilities. read more →

Vendor Support

Google Forms offers extensive 24/7 support alongside email, phone, and chat support. This variety caters to varied customer support preferences. read more →

SurveyMethods provides support through chat and 24/7 availability. Email and phone support are also options, though less extensive compared to Google Forms. read more →

Segments and Industries

Google Forms is widely used by large enterprises and a vast array of industries, notably education, computer software, and IT services. read more →

SurveyMethods is primarily used by large enterprises and mid-market segments. Key industries include internet, healthcare, and education. read more →

Operational Alignment

Google Forms fits well into large-scale operations and complex environments. Its features are tailored for extensive collaboration and feedback collection. read more →

SurveyMethods is suitable for businesses seeking targeted customer feedback solutions. It fits well in operational settings requiring precise communication and engagement. read more →