Customer stories

Product Business Settings

Survicate is popular in Internet, Computer Software, and Retail industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Marketing Automation
Email Marketing
Help Desk
Project Management

Survicate Product Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

How satisfied the customers are with Survicate use-cases

Reviews

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them" - Tom Stefanowski
"Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate abou...t $25 in additional revenue from our customers." - Michael Irvine

Survicate Customer Insights, Testimonials and Case Studies

Why is Survicate the best choice for Collecting Feedback?

How efficiently Does Survicate manage your Engaging Conversational Surveys?

What benefits does Survicate offer for Generation Of New Leads?

How does Survicate address your Communication Management Challenges?

How efficiently Does Survicate manage your Helpdesk Management?

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .

What are the top features of Survicate?

Embedded survey forms, Personalization and Widgets are some of the top features of Survicate.

Who uses Survicate?

Survicate is used by Internet, Computer Software and Retail among other industries.

What are Survicate alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Survicate.

Where is Survicate located?

Survicate is headquartered at ulica Przyrynek 14, Warsaw, MA 00-219, PL.

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Survicate testimonial

Tom Stefanowski

Web Development Manager

Castorama

It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Survicate testimonial

Michael Irvine

Head of Marketing

Looka

Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine
Survicate testimonial

Abdala Pineda

Chief Revenue Officer

weex

It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
CUSTOMERS TESTIMONIALS
Survicate testimonial

Tom Stefanowski

Web Development Manager

Castorama

It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Survicate testimonial

Michael Irvine

Head of Marketing

Looka

Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine
Survicate testimonial

Abdala Pineda

Chief Revenue Officer

weex

It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda

WeSki

Survicate helps WeSki collect direct customer feedback. The tool lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is a k...ey tool for WeSki to understand and act on customer feedback.

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Domain

Survicate helps Domain measure customer satisfaction with CSAT surveys. The product team uses CSAT questions to track user satisfaction over time. They also use open-ended questions to find and prior...itize product improvements. This feedback helps Domain improve their product based on real user needs.

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Wellhub - Health, Wellness And Fitness

Survicate helped Wellhub collect user feedback for their corporate wellness platform. Wellhub started with basic NPS surveys but needed deeper insights for product and messaging decisions. After Brun...a Maia joined as Global UX Research Lead, they expanded Survicate use to run exploratory surveys and intercept users at key moments. Wellhub now gathers over 110,000 survey responses yearly from 3.5 million paid subscribers. Their average survey completion rate is 94%.

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Wahi - Real Estate

Survicate and HubSpot helped Wahi automate customer feedback collection. Before, Wahi used manual follow-ups that slowed their team. With Survicate surveys in HubSpot workflows, Wahi now gathers and ...acts on feedback faster. They fill 21 contact fields with survey responses and save over 10 hours each week. Automation improved efficiency and helped Wahi create strong customer testimonials.

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Medialivre - Media Production

Survicate helped Medialivre become more customer-focused. Medialivre used Survicate to run website surveys, Net Promoter Score, and CSAT surveys. The company collected feedback in 3-4 hours and recei...ved about 1,800 responses each month. Over 40 surveys were launched. Survicate was easy to use and helped Medialivre understand its online users better.

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WeSki - Travel Tech - Small

Survicate helps WeSki collect customer feedback and improve travel experiences. WeSki uses Survicate's HubSpot integration to run post-purchase and post-trip surveys. The company achieved a Net Promo...ter Score of 55 and 10x growth since 2020. Over 2,600 surveys were collected in the 2022/23 season. Survicate is a key tool for WeSki to understand customer needs and drive business growth.

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Meet Survicate

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Peers used Survicate for Collecting feedback and Engaging conversational surveys

Survicate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (167)
Custom Reports

4.25/5

Read Reviews (333)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (167)
Custom Reports

4.25/5

Read Reviews (333)

Software Failure Risk Guidance

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for Survicate

Overall Risk Meter

Low Medium High

Top Failure Risks for Survicate

Survicate, Inc. Profile

Company Name

Survicate, Inc.

Company Website

//survicate.com

HQ Location

ulica Przyrynek 14, Warsaw, MA 00-219, PL

Employees

11-50

Social

Financials

SEED