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Survicate: Use-Cases, Insights and Reviews | 2026 Cuspera

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Customer feedback tool to understand the prospects better

Survicate Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

Communication Management
Helpdesk Management
Contact List Management
Campaign Management
Knowledge Management
Drip Marketing
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Employee Experience
Increase Customer Life Time Value
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Product Experience
Grow Market Share

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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail. and Website.

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc. and Survicate support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Survicate analytics capabilities include Analytics, and Custom Reports.

Reviews

"We wanted to understand our users’ needs closely. We want to know their problems and feelings about education. Our analyses are often backed up by actual conversations with users" - Jakub Piwnik

Peer review evidence (same sources as the product rating summary)

"...Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection. ...." Peer review by Mateusz P., Co-founder, Internet

"...During the process of introducing a new gamification functionality, Brainly conducted numerous A/B tests to check its influence on the user engagement in the platform...." Case Study Brainly

"...Increase your lead generation capability on your website with targeted, conditional contact forms...." Surveys for Marketo

Survicate, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Popular Business Setting

for Survicate

Top Industries

Internet
Computer Software
Retail

Popular in

Mid Market
Small Business
Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Survicate Customer wins, Customer success stories, Case studies

What solutions does Survicate provide for Collecting Feedback?

Survicate provides a suite of feedback collection tools, including website surveys, widgets, email surveys, and questionnaires, to gather customer insights. These tools offer customization options, including branding and color schemes, and are designed to be easily integrated into websites and mobile applications. However, the user interface for survey management may require some learning to navigate effectively.

"...Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection. ...." Peer review by Mateusz P., Co-founder, Internet

Read Reviews

How does Survicate facilitate Engaging Conversational Surveys?

Survicate Engaging Conversational Surveys allow businesses to collect feedback through interactive surveys. They can ask follow-up questions and deliver calls to action based on previous answers, increasing engagement and personalization. The solution is less appropriate for scenarios requiring individual follow-up for each response.

"...During the process of introducing a new gamification functionality, Brainly conducted numerous A/B tests to check its influence on the user engagement in the platform...." Case Study Brainly

Read Reviews

How can Survicate optimize your Generation Of New Leads Workflow?

How does Survicate facilitate Communication Management?

What makes Survicate ideal for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Jakub Piwnik Communications Manager Brainly	We wanted to understand our users’ needs closely. We want to know their problems and feelings about education. Our analyses are often backed up by actual conversations with users Testimonial By Jakub Piwnik
Michael Irvine Head of Marketing Looka	Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine
Ksenia Chaynikova Product Manager Pipedrive	Survicate is one of the tools that is used by several Pipedrive teams – it’s simple yet has the necessary functionality and integrations both with in-app messaging platforms (Intercom) and email automation platforms that allows personalization and reduces our manual workload. Testimonial By Ksenia Chaynikova

CUSTOMERS	TESTIMONIALS
Jakub Piwnik Communications Manager Brainly	We wanted to understand our users’ needs closely. We want to know their problems and feelings about education. Our analyses are often backed up by actual conversations with users Testimonial By Jakub Piwnik
Michael Irvine Head of Marketing Looka	Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine
Ksenia Chaynikova Product Manager Pipedrive	Survicate is one of the tools that is used by several Pipedrive teams – it’s simple yet has the necessary functionality and integrations both with in-app messaging platforms (Intercom) and email automation platforms that allows personalization and reduces our manual workload. Testimonial By Ksenia Chaynikova

Wellhub - Health, Wellness And Fitness - Large

Survicate helped Wellhub collect over 110,000 survey responses yearly with a 94% average completion rate. Wellhub, a corporate wellness platform, used Survicate to move beyond basic NPS surveys. The ...UX Research team centralized user feedback and ran exploratory surveys across multiple user groups. Survicate enabled real-time adjustments and deeper insights for product and leadership teams. Wellhub now uses Survicate as a core part of its user insights engine.

Fortive - Manufacturing - Very Large

Survicate helped Fortive boost their CSAT score by 20%. Fortive used Survicate and FullStory to collect and analyze website feedback. They needed a flexible, scalable survey tool for their 18 portfol...io companies. Survicate enabled easy survey launches and unified reporting. Fortive gathered 51,000 survey responses across 35 workspaces.

wetter.com - Media Production - Medium

Survicate helps wetter.com measure user satisfaction with in-product surveys and NPS. The product team uses Survicate to track satisfaction trends and connect them to weather data. This lets wetter.c...om spot changes in user mood and improve the user experience. The team uses the Optimizely integration to streamline feedback collection. Survicate supports wetter.com in making data-driven decisions for its weather portal.

MAJORITY - Banking - Medium

Survicate helped MAJORITY, a mobile banking app, automate customer feedback collection. They integrated Survicate with Braze and Intercom to replace manual surveys and support-based feedback. This al...lowed MAJORITY to scale feedback, segment users, and personalize engagement. The company saw a 7.5% increase in NPS, extended survey windows from 14 days to 3 months, and achieved up to 83% survey completion rates.

Wahi - Real Estate - Medium

Survicate and HubSpot integration helped Wahi, a Toronto-based prop-tech company, save over 10 hours weekly by automating customer feedback collection. Before Survicate, Wahi's admin team spent too m...uch time on manual follow-ups with partner realtors. With Survicate surveys embedded in HubSpot workflows, feedback responses now update contact fields and trigger automated actions. Wahi streamlined operations, improved efficiency, and created better customer experiences. The solution filled 21 contact fields and powered 11 automated workflows.

Intergiro - Financial Services - Medium

Survicate helped Intergiro validate new features 50% faster. Intergiro, a Swedish fintech, needed more than just quantitative data. They wanted real customer feedback to guide product decisions. Surv...icate enabled in-product surveys, NPS surveys, and seamless HubSpot integration. Engagement rates rose by 54%. Over 2,000 customers participated, making feedback collection easy and effective.

Meet Survicate

Frequently Asked Questions (FAQ)

What buyers ask before choosing Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .