Survicate Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Contact List Management
  • Campaign Management
  • Knowledge Management
  • Drip Marketing
  • Training & Onboarding
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Employee Experience
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Product Experience
  • Grow Market Share
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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail. and Website.

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc. and Survicate support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Survicate analytics capabilities include Analytics, and Custom Reports.

Reviews

"It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains." - Abdala Pineda

Survicate, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Popular Business Setting

for Survicate

Top Industries

  • Internet
  • Computer Software
  • Retail

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Survicate Use Cases

How can Survicate enhance your Collecting Feedback process?

How does Survicate facilitate Engaging Conversational Surveys?

How does Survicate facilitate Generation Of New Leads?

What Are the key features of Survicate for Communication Management?

What Are the key features of Survicate for Helpdesk Management?

48+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Survicate testimonial

Abdala Pineda

Chief Revenue Officer

weex
It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Survicate testimonial

Jakub Piwnik

Communications Manager

Brainly
We wanted to understand our users’ needs closely. We want to know their problems and feelings about education. Our analyses are often backed up by actual conversations with users Testimonial By Jakub Piwnik
Survicate testimonial

Michael Irvine

Head of Marketing

Looka
Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine
CUSTOMERS TESTIMONIALS
Survicate testimonial

Abdala Pineda

Chief Revenue Officer

weex
It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Survicate testimonial

Jakub Piwnik

Communications Manager

Brainly
We wanted to understand our users’ needs closely. We want to know their problems and feelings about education. Our analyses are often backed up by actual conversations with users Testimonial By Jakub Piwnik
Survicate testimonial

Michael Irvine

Head of Marketing

Looka
Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine

Case Studies

CASE STUDY WeSki

Survicate helps WeSki collect direct customer feedback. The platform lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is... a key tool for WeSki to understand and act on feedback. This helps WeSki make better decisions for their customers.

Read more →
Internet

CASE STUDY Landing

Landing used Survicate to collect user feedback from its creative community platform. The goal was to build a space for Gen Z that values authenticity and creativity. Survicate helped Landing gather ...feedback from many touchpoints and quickly respond to user needs. Landing achieved a 61.2% product-market fit, validated features twice as fast, and saw a 30% growth in product-market fit. This helped Landing create a community-led platform that users love.

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CASE STUDY WeSki

Survicate and HubSpot help WeSki collect customer feedback for their travel platform. WeSki uses Survicate to run surveys after purchase and after ski trips. This feedback helps WeSki improve their s...ervice and meet customer needs. WeSki kept a Net Promoter Score of 55 in 2022/23. The company saw 10x growth since 2020 and collected over 2,600 surveys.

Read more →

CASE STUDY WeSki

Survicate helps WeSki collect direct customer feedback. The tool lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is a k...ey tool for WeSki to understand and act on customer feedback.

Read more →
Media Production

CASE STUDY Medialivre

Survicate helped Medialivre become more customer-focused. Medialivre used Survicate to run website surveys, Net Promoter Score, and CSAT surveys. The company collected feedback in 3-4 hours and recei...ved about 1,800 responses each month. Over 40 surveys were launched. Survicate was easy to use and helped Medialivre understand its online users better.

Read more →

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Meet Survicate

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Frequently Asked Questions(FAQ)

for Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .

What are the top features of Survicate?

Embedded survey forms, Personalization and Widgets are some of the top features of Survicate.

Who uses Survicate?

Survicate is used by Internet, Computer Software and Retail among other industries.

What are Survicate alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Survicate.

Where is Survicate located?

Survicate is headquartered at ulica Przyrynek 14, Warsaw, MA 00-219, PL.
lightning

Peers used Survicate for Collecting feedback and Engaging conversational surveys

Survicate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (167)
Custom Reports

4.25/5 ★

Read Reviews (333)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (167)
Custom Reports

4.25/5 ★

Read Reviews (333)

Software Failure Risk Guidance

?

for Survicate

Overall Risk Meter

Low Medium High

Top Failure Risks for Survicate

Survicate, Inc. Profile

Company Name

Survicate, Inc.

Company Website

//survicate.com

HQ Location

ulica Przyrynek 14, Warsaw, MA 00-219, PL

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED