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Survicate: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Survicate
Brand: Survicate
Rating: 4.59 (3577 reviews)

4.59 5

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(3577)

Customer feedback tool to understand the prospects better

Survicate Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

Communication Management
Helpdesk Management
Contact List Management
Campaign Management
Knowledge Management
Drip Marketing
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Employee Experience
Increase Customer Life Time Value
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Product Experience
Grow Market Share

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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail. and Website.

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc. and Survicate support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Survicate analytics capabilities include Analytics, and Custom Reports.

Reviews

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them" - Tom Stefanowski

Survicate, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Popular Business Setting

for Survicate

Top Industries

Internet
Computer Software
Retail

Popular in

Mid Market
Small Business
Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Survicate Customer wins, Customer success stories, Case studies

How does Survicate facilitate Collecting Feedback?

Survicate provides a suite of feedback collection tools, including website surveys, widgets, email surveys, and questionnaires, to gather customer insights. These tools offer customization options, including branding and color schemes, and are designed to be easily integrated into websites and mobile applications. However, the user interface for survey management may require some learning to navigate effectively.

"...The message contains a straightforward survey, asking customers the reason for not completing their purchase...." Case Study Looka

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What solutions does Survicate provide for Engaging Conversational Surveys?

Survicate Engaging Conversational Surveys allow businesses to collect feedback through interactive surveys. They can ask follow-up questions and deliver calls to action based on previous answers, increasing engagement and personalization. The solution is less appropriate for scenarios requiring individual follow-up for each response.

"...Ask one or a series of follow-up questions for deeper feedback and insights...." Website & Email Surveys for Pardot

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What solutions does Survicate provide for Generation Of New Leads?

What solutions does Survicate provide for Communication Management?

What makes Survicate ideal for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Michal Jaskolski Co-founder Morizon	We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski

CUSTOMERS	TESTIMONIALS
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Michal Jaskolski Co-founder Morizon	We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski

WeSki

Survicate helps WeSki collect direct customer feedback. The tool lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is a k...ey tool for WeSki to understand and act on customer feedback.

WeSki - Travel

Survicate helps WeSki collect direct customer feedback. The platform lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is... a key tool for WeSki to understand and act on feedback. This helps WeSki make better decisions for their customers.

WeSki - Travel

Survicate and HubSpot help WeSki collect customer feedback for their travel platform. WeSki uses Survicate to run surveys after purchase and after ski trips. This feedback helps WeSki improve their s...ervice and meet customer needs. WeSki kept a Net Promoter Score of 55 in 2022/23. The company saw 10x growth since 2020 and collected over 2,600 surveys.

Landing - Internet

Landing used Survicate to collect user feedback from its creative community platform. The goal was to build a space for Gen Z that values authenticity and creativity. Survicate helped Landing gather ...feedback from many touchpoints and quickly respond to user needs. Landing achieved a 61.2% product-market fit, validated features twice as fast, and saw a 30% growth in product-market fit. This helped Landing create a community-led platform that users love.

Medialivre - Media Production

Survicate helped Medialivre become more customer-focused. Medialivre used Survicate to run website surveys, Net Promoter Score, and CSAT surveys. The company collected feedback in 3-4 hours and recei...ved about 1,800 responses each month. Over 40 surveys were launched. Survicate was easy to use and helped Medialivre understand its online users better.

Domain

Survicate helps Domain measure customer satisfaction with CSAT surveys. The product team uses CSAT questions to track user satisfaction over time. They also use open-ended questions to find and prior...itize product improvements. This feedback helps Domain improve their product based on real user needs.

Meet Survicate

Frequently Asked Questions(FAQ)

for Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .