Vestd used Survicate and FullStory to improve user experience on their equity management platform. They launched in-app surveys to collect... customer feedback quickly and consistently. The team tracked customer satisfaction, reaching an 88% satisfaction score. By combining survey data with session recordings, they identified and fixed navigation issues, reducing related support tickets to zero. Survicate made feedback collection easy and helped Vestd make data-driven product updates.
Survicate helped Intergiro validate new features 50% faster. Intergiro, a Swedish fintech, needed more than just quantitative data. They wanted... real customer feedback to guide product decisions. Survicate enabled in-product surveys, NPS surveys, and seamless HubSpot integration. Engagement rates rose by 54%. Over 2,000 customers participated, making feedback collection easy and effective.
Survicate helps Taxfix keep mobile users engaged with personalized journeys. Taxfix uses Survicate and Braze to send targeted surveys and... messages. The company achieved a Net Promoter Score of 68 and an 88% NPS survey completion rate. 75% of Taxfix customers use the mobile app for tax filing. Taxfix focuses on relevant communication to build user trust and boost retention.
Kard used Survicate to boost its Trustpilot rating from 4. 2 to 4.8 by collecting over 1,000 NPS survey responses...in a single day. The fintech startup integrated Survicate with Intercom to gather continuous customer feedback and automate survey distribution. Kard used the insights to improve product development and address user needs. The feedback loop helped identify bugs and new feature requests. Survicate's easy customization and automation supported Kard's rapid growth and customer engagement.
Survicate helped Intergiro, a Swedish fintech, collect customer feedback and validate features 2x faster. The product team used in-app surveys... and NPS to gather both quantitative and qualitative insights. Embedding surveys in their web app increased engagement by 54%. This feedback loop enabled rapid feature development and automation for business banking users. Intergiro now delivers new features 50% faster, improving their banking platform for over 2,000 customers.
Taxfix used Survicate surveys to personalize user journeys and improve retention in its mobile tax app. By segmenting users based... on NPS feedback and behavioral data, Taxfix tailored content and communication through Braze. The company achieved a Net Promoter Score of 68 and an 88% completion rate for post-filing surveys. Targeted surveys and precise audience segmentation helped Taxfix build trust and increase engagement. These efforts led to higher response rates and more relevant customer experiences.
Internet Case Studies and Customer Success Stories with Survicate
PowerUs
- Internet
- Small
Berlin, Germany
PowerUs uses Survicate to collect customer feedback and improve its job platform for skilled blue-collar workers. The team sends NPS... and product/market fit surveys to users and partners. They use Survicate’s Slack and Google Sheets integrations to track and analyze responses. NPS scores rose by 40% and product/market fit by 46%. Continuous feedback helps PowerUs find friction points and guide product development.
Looka used Survicate to collect continuous customer feedback and boost ROI by 2400%. They integrated Survicate with Intercom to survey... users who did not convert, learning key reasons for drop-off. Automated follow-ups addressed specific customer needs, increasing purchase conversion rates. Weekly email reports and word clouds helped Looka analyze thousands of responses efficiently. Survicate also supported Looka’s partner program, which now generates a third of gross profit.
Hitta used Survicate to measure customer satisfaction with NPS and CSAT surveys. They tracked feedback at key points in the... customer journey and acted on negative responses. Hitta integrated Survicate with their CRM to identify and follow up with detractors. They made changes like welcome calls and improved onboarding. As a result, Hitta increased its Net Promoter Score by 35%.
Workwise uses Survicate to collect user feedback and improve its job platform. The product team deploys in-product and email surveys... to gather insights from job seekers and employers. Survicate's GDPR compliance and unlimited team seats make it easy for multiple teams to use. Workwise tracks feature adoption and user satisfaction, including NPS, to guide product development. The company sees high survey response rates and shares feedback across teams for better decision-making.
Landing used Survicate to gather continuous user feedback and improve its creative community platform for Gen Z. By running a... product-market fit survey, Landing increased its product-market fit score from 30% to over 60% and achieved 30% growth. Survicate's Feedback Button helped identify and resolve user pain points, such as device-specific bugs. Integrations with FullStory and Segment enabled Landing to better understand user behavior and target surveys. These tools helped Landing adapt quickly to user needs and build a strong, engaged community.
Survicate helped Wellhub collect over 110,000 survey responses yearly with a 94% average completion rate. Wellhub, a corporate wellness platform,... used Survicate to move beyond basic NPS surveys. The UX Research team centralized user feedback and ran exploratory surveys across multiple user groups. Survicate enabled real-time adjustments and deeper insights for product and leadership teams. Wellhub now uses Survicate as a core part of its user insights engine.
Montu Group
- Health, Wellness And Fitness
- Large
Australia
Survicate helped Montu Group fix a platform bug in 48 hours, raising satisfaction from 32% to 89%. The company consolidated... five feedback tools into one, reducing survey fatigue by 70%. Over 50 journey-based surveys now trigger at key patient touchpoints. Insights from Survicate led to a 35% reduction in wasted ad traffic and faster action on patient feedback. Montu Group now acts on feedback in days, not months, improving patient experience and business outcomes.
Wellhub used Survicate to collect over 110,000 survey responses yearly, achieving a 94% completion rate. The platform enabled Wellhub to... gather fast, actionable user feedback for product and UX decisions. Survicate’s AI-powered tools helped cluster 2,000+ open-ended responses in just 1.5 days, shaping new features and reducing first-visit anxiety. Wellhub tracks CSAT, CES, and NPS to improve satisfaction and retention across its wellness platform. Integration with tools like Braze and Salesforce supports scalable, multi-channel survey distribution.
Education Case Studies and Customer Success Stories with Survicate
Preply
- Education
- Large
New York, USA
Preply used Survicate to track Net Promoter Score (NPS) across its global language learning platform. By implementing recurring NPS surveys... and integrating feedback into Slack, Preply improved its customer-centric approach. The company saw a 37% increase in NPS within six months for one learner group. Insights from NPS data led to a major shift from package sales to a subscription model. Product teams use real-time feedback to guide product changes and business decisions.
Survicate helped Brainly collect feedback from millions of users across 35 countries. Brainly used Survicate to run over 800 surveys,... gathering nearly two million responses. The marketing team used survey data to create viral content, doubling blog traffic. Recurring surveys helped refine Brainly’s value proposition and improve communication. Survicate’s ease of use enabled fast, multi-team survey deployment without developer support.
Survicate helped Skuola. net, Italy's largest educational portal, boost its Net Promoter Score by 130% year-over-year. The platform enabled Skuola.net...to gather user feedback, tailor content, and improve user experience. Skuola.net used Survicate's surveys to track loyalty, refine its website, and generate new leads. As a result, user satisfaction and reputation increased, with over 5,000 annual citations from their research. Survicate's integration with tools like Zapier and Google Sheets streamlined data analysis for Skuola.net's teams.
Real Estate Case Studies and Customer Success Stories with Survicate
Wahi
- Real Estate
- Small
Toronto, Canada
Wahi used Survicate and HubSpot to automate feedback collection. They built 11 workflows that filled 21 contact fields with survey... responses. This system saved over 10 hours each week for the marketing team. Wahi now quickly identifies happy customers and turns their feedback into testimonials. The process delivers more high-quality stories with less manual work.
Survicate and HubSpot integration helped Wahi, a Toronto-based prop-tech company, save over 10 hours weekly by automating customer feedback collection. Before Survicate, Wahi's... admin team spent too much time on manual follow-ups with partner realtors. With Survicate surveys embedded in HubSpot workflows, feedback responses now update contact fields and trigger automated actions. Wahi streamlined operations, improved efficiency, and created better customer experiences. The solution filled 21 contact fields and powered 11 automated workflows.
Wahi used Survicate surveys integrated with HubSpot to automate customer feedback collection. Before, manual follow-ups slowed their team and made... scaling hard. With Survicate, feedback responses now update HubSpot contact fields and trigger workflows. This saves Wahi over 10 hours each week. The system also helps gather testimonials and improves lead response times. Wahi now acts faster on customer insights and closes deals more quickly.
Prowly used Survicate to create a detailed PR industry report. They needed to boost brand recognition and stand out among... larger competitors. Survicate made it easy to design and distribute a professional survey. The campaign led to a 30% higher download rate than their goal and a 10% net audience growth on social media. The report gained strong media coverage and increased Prowly's visibility in the PR community.
Survicate helped GetResponse boost NPS by 53% since 2020. GetResponse used Survicate to run over 320 active surveys and collect... about 3,000 responses each month. The product and marketing teams used website feedback and in-product surveys to gather actionable customer insights. Survicate's Amplitude integration enabled deeper analysis. This customer feedback improved product development and customer retention.
GetResponse used Survicate to collect customer feedback through email and in-product surveys. They ran over 320 active surveys, gathering more... than 3,000 responses monthly. Survicate helped validate new features, like an AI email generator, and improved customer satisfaction. The feedback loop led to a 53% increase in NPS among paying customers. Integration with Amplitude and Slack enabled deeper insights and real-time collaboration.
Banking Case Studies and Customer Success Stories with Survicate
MAJORITY
- Banking
- Medium
Survicate helped MAJORITY, a mobile banking app, automate customer feedback collection. They integrated Survicate with Braze and Intercom to replace... manual surveys and support-based feedback. This allowed MAJORITY to scale feedback, segment users, and personalize engagement. The company saw a 7.5% increase in NPS, extended survey windows from 14 days to 3 months, and achieved up to 83% survey completion rates.
MAJORITY used Survicate to automate NPS and churn surveys, integrating feedback with Braze and Intercom. This let them segment users,... trigger referral campaigns, and provide proactive support. NPS rose by 7.5%, and survey completion rates reached up to 83%. Automated workflows improved retention and personalized communication. Multilingual surveys and Slack integration made feedback visible and actionable across teams.
Media Production Case Studies and Customer Success Stories with Survicate
wetter.com
- Media Production
- Medium
Survicate helps wetter. com measure user satisfaction with in-product surveys and NPS. The product team uses Survicate to track satisfaction...trends and connect them to weather data. This lets wetter.com spot changes in user mood and improve the user experience. The team uses the Optimizely integration to streamline feedback collection. Survicate supports wetter.com in making data-driven decisions for its weather portal.
Medialivre used Survicate to gather user feedback through website and email surveys. They collected over 1,800 responses monthly, with some... surveys reaching 1,000+ answers in just three hours. The insights helped Medialivre confirm user needs and introduce features like a sports news filtering menu. Regular NPS and CSAT surveys tracked customer satisfaction trends. Survicate enabled a shift to a customer-centric, data-driven approach for Medialivre's digital media platforms.
wetter.com
- Information Technology And Services
- Small
Konstanz, Germany
Survicate helps wetter. com measure user satisfaction and loyalty with monthly NPS surveys. The product team uses Survicate to track...trends, segment users, and analyze feedback by attributes. Integration with Optimizely enables targeted A/B testing and comparison of user sentiment across variants. Continuous feedback collection supports data-driven decisions and aligns business goals with user needs. wetter.com relies on Survicate to improve user experience and monitor KPIs year-round.
Growbots
- Information Technology And Services
- Small
San Francisco, USA
Growbots used Survicate to run customer satisfaction surveys quickly and affordably. They replaced multiple feedback tools with one subscription. The... team set up surveys in minutes and stayed within budget. Survicate helped Growbots collect feedback and improve their product based on real user input.
Computer Software Case Studies and Customer Success Stories with Survicate
Agendor
- Computer Software
- Small
São Paulo, Brazil
Agendor used Survicate in-product surveys to boost customer feedback and improve their CRM platform. Switching from email to in-app surveys... increased response rates and the honesty of feedback. Agendor gathered over 7,000 survey responses and achieved a Net Promoter Score above 50. Insights from NPS and feature request surveys shaped their product roadmap and improved onboarding. The feedback also led to more mobile app installs and better customer support.
Medscape used Survicate to power its Continuous Discovery framework. The product teams collected 3,000 survey responses monthly with a 50-70%... completion rate. Survicate enabled fast user recruitment for interviews and contextual feedback on digital products. Surveys helped validate content localization strategies and revealed a major awareness gap for the Medscape app. These insights led to improved product decisions and targeted marketing efforts.
Automotive Case Studies and Customer Success Stories with Survicate
CarWale
- Automotive
- Medium
Mumbai, India
CarWale used Survicate to measure Net Promoter Score and understand customer loyalty. They ran NPS surveys monthly to track satisfaction... and identify drivers of retention and dissatisfaction. Over 3,500 responses and 269 surveys helped validate assumptions about user experience. Survicate's ease of use and real-time analysis made it simple to act on feedback. CarWale also used surveys to learn about user pain points and improve their product.
ParkBee
- Transportation/Trucking/Railroad
- Small
Amsterdam, Netherlands
Survicate helps ParkBee improve urban parking by collecting customer feedback after every parking session. ParkBee uses CSAT surveys to measure... satisfaction and identify issues, leading to a 20% drop in customer service contact rate. The company analyzes qualitative feedback to enhance findability and user experience. Over 10,000 responses are gathered monthly, with a 78% survey completion rate. Survicate's integration with ParkBee's BI tools supports data-driven decisions across teams.
Consumer Goods Case Studies and Customer Success Stories with Survicate
Pranamat
- Consumer Goods
- Small
Riga, Latvia
Pranamat used Survicate to automate its Net Promoter Score (NPS) surveys. Before Survicate, the team measured NPS manually, which was... slow and inconsistent. With Survicate's integration with ActiveCampaign, Pranamat embedded NPS surveys in post-purchase emails, raising the completion rate to 90.4%. The company saw 77.5% of respondents as promoters and converted 32% of them into new affiliates. Automating NPS helped Pranamat grow its affiliate network and boost its Facebook rating to 4.9 out of 5.
Manufacturing Case Studies and Customer Success Stories with Survicate
Fortive
- Manufacturing
- Very Large
Survicate helped Fortive boost their CSAT score by 20%. Fortive used Survicate and FullStory to collect and analyze website feedback.... They needed a flexible, scalable survey tool for their 18 portfolio companies. Survicate enabled easy survey launches and unified reporting. Fortive gathered 51,000 survey responses across 35 workspaces.
Pharmaceuticals Case Studies and Customer Success Stories with Survicate
Montu Group
- Pharmaceuticals
- Large
Survicate helped Montu Group boost customer satisfaction from 32% to 89% in just 2 days. The company unified feedback from... six teams and five tools into one platform. Survicate's automation and integration features enabled journey-based surveys and real-time insights. Montu Group saw a 57% uplift in satisfaction and a 35% reduction in wasted ad traffic. The solution improved feedback visibility and sped up action on customer insights.
Other Industry Case Studies and Success Stories with Survicate
Packhelp
- Packaging
- Medium
Warsaw, Poland
Packhelp used Survicate to collect over 30,000 customer feedback responses. They ran more than 50 surveys to improve their website,... product features, and customer satisfaction. Insights from website and product surveys led to a homepage redesign and new feature ideas. Packhelp achieved an 84% CSAT score and identified key drivers for product-market fit. Survicate helped them make faster, data-driven business decisions across teams.
Survicate helps WeSki collect customer feedback and improve travel experiences. WeSki uses Survicate's HubSpot integration to run post-purchase and post-trip... surveys. The company achieved a Net Promoter Score of 55 and 10x growth since 2020. Over 2,600 surveys were collected in the 2022/23 season. Survicate is a key tool for WeSki to understand customer needs and drive business growth.
Fortive used Survicate to improve its digital experience for website visitors. The company integrated Survicate with FullStory and Google Analytics... to collect feedback and analyze user behavior. Fortive created 35 workspaces and gathered over 51,000 survey responses. In just three months, Fortive increased its customer satisfaction score by 20%. Survicate's flexible setup and integration helped Fortive drive continuous improvement across its portfolio companies.
WeSki uses Survicate to collect continuous customer feedback at key touchpoints. They send post-purchase and post-trip surveys, integrated with HubSpot,... to measure satisfaction and Net Promoter Score. In the 2022/23 season, WeSki achieved a 55 NPS and 10x growth since 2020. Over 2,600 survey responses helped them improve their product and launch new features. Customer insights drive WeSki’s service quality and product development.
Survicate helps WeSki collect direct customer feedback. The platform lets WeSki hear about customer needs, challenges, and wins. WeSki uses... Survicate to improve their service every year. Survicate is a key tool for WeSki to understand and act on feedback. This helps WeSki make better decisions for their customers.
Survicate helps WeSki collect direct customer feedback. The tool lets WeSki hear about customer needs, challenges, and wins. WeSki uses... Survicate to improve their service every year. Survicate is a key tool for WeSki to understand and act on customer feedback.
