Overview: Survicate and SurveyMethods as Customer Feedback Management Category solutions.

Survicate and SurveyMethods offer solutions in customer feedback management, each with unique strengths. Survicate excels in collecting feedback and measuring customer satisfaction across industries like internet and retail. It supports large enterprises with extensive features like AI and security. SurveyMethods, though less feature-rich, focuses on enhancing communication and brand engagement, serving sectors like healthcare and education. Survicate's broader support options make it a compelling choice for enterprises seeking robust feedback management.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Survicate and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate specializes in collecting feedback and measuring net promoter scores. It helps companies engage through conversational surveys and manage communication effectively. read more →

SurveyMethods supports customer feedback management and communication. It also facilitates engagement through online polls and helpdesk management. read more →

Business Goals

Survicate aims to improve customer satisfaction and boost sales and revenue. Enhancing employee experience is also a goal. read more →

SurveyMethods is designed to improve internal communications and scale best practices. It aids in launching new products and building brand awareness. read more →

Core Features

Survicate offers analytics, custom reports, and integration capabilities. Its AI-powered features and compliance options cater to security-conscious businesses. read more →

SurveyMethods features custom reports, data import/export, and integration. The analytics tools support businesses in understanding customer trends. read more →

Vendor Support

Survicate provides 24/7 support along with options like chat, email, and phone. This robust support caters to the needs of enterprises of all sizes. read more →

SurveyMethods offers chat and 24/7 support, with limited email and phone options. The support structure suits less complex operational needs. read more →

Segments and Industries

Survicate is widely used by internet and software enterprises. It suits large enterprises and mid-market segments. read more →

SurveyMethods is utilized by the healthcare and education sectors. It targets large enterprises and mid-sized businesses. read more →

Operational Alignment

Survicate integrates well into workflows involving feedback and customer satisfaction measurement. It's ideal for enterprises with high data management needs. read more →

SurveyMethods fits businesses focusing on communication and brand engagement. It’s suitable for smaller scale operations with simpler feedback management. read more →