WebEngage Overview

WebEngage delivers a comprehensive suite for customer engagement and retention, focusing on maximizing revenue from existing clients. This platform integrates a Customer Data Platform (CDP) with omnichannel campaign management and personalization tools for web and app environments. By unifying data silos, WebEngage empowers brands to leverage data-driven insights for crafting precise engagement strategies. The platform's ease of use facilitates the execution of creative, hyper-personalized campaigns, enhancing customer conversion rates. With a focus on data security and seamless integration with existing tools, WebEngage positions itself as a vital asset for businesses aiming to elevate their marketing automation efforts and achieve substantial ROI.

Use Cases

Customers recommend Engagement Management, Onboarding, Campaign Management, as the business use cases that they have been most satisfied with while using WebEngage.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Advertisement
  • Workflow Management
  • Loyalty Management
  • Segmentation And Targeting
  • Lead Nurturing
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using WebEngage.

Other priorities:

  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve ROI
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Visibility
  • Reduce Bounce
  • Improve Efficiency
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WebEngage Use-Cases and Business Priorities: Customer Satisfaction Data

WebEngage works with different mediums / channels such as E-Mail. and Text SMS.

WebEngage's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and WebEngage support capabilities include AI Powered, Email Support, 24/7 Support, etc. also WebEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth." - Aswin Ravi

WebEngage, AgencyAnalytics, Experiture Marketing Platform, omnisend, VBOUT, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

WebEngage is a full-stack customer engagement platform offering CDP, omnichannel campaigns, and personalization. Brands are helped to boost revenue from existing customers.

Popular Business Setting

for WebEngage

Top Industries

  • Information Technology and Services
  • Internet
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

WebEngage is popular in Information Technology And Services, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

WebEngage Customer wins, Customer success stories, Case studies

What solutions does WebEngage provide for Engagement Management?

How can WebEngage enhance your Onboarding process?

How can WebEngage enhance your Campaign Management process?

How efficiently Does WebEngage manage your Communication Management?

Why is WebEngage the best choice for Customer Feedback Management?

61 buyers and buying teams have used Cuspera to assess how well WebEngage solved their Marketing Automation needs. Cuspera uses 8911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
WebEngage testimonial

Aswin Ravi

AVP, Customer Services & Implementation

WebEngage

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi
WebEngage testimonial

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
WebEngage testimonial

Anushray Gupta

CTO

Cuemath

Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta
CUSTOMERS TESTIMONIALS
WebEngage testimonial

Aswin Ravi

AVP, Customer Services & Implementation

WebEngage

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi
WebEngage testimonial

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
WebEngage testimonial

Anushray Gupta

CTO

Cuemath

Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta

CASHe - Financial Services

CASHe used the WebEngage platform to grow its repeat user base. The company saw a 75% increase in repeat users. WebEngage helped CASHe improve customer engagement and retention. This case shows how m...arketing automation can drive growth in financial services.

Neeman’s - Consumer Goods

WebEngage helped Neeman’s increase their conversion rates by 3X. Neeman’s used WebEngage to improve their customer engagement. The solution focused on better personalization and targeted campaigns. A...s a result, Neeman’s saw a significant boost in sales conversions. This case highlights the impact of marketing automation for consumer goods brands.

Dot & Key - Consumer Goods

WebEngage helped Dot & Key increase customer lifetime value by 18%. Dot & Key used WebEngage's automation tools to improve retention and engagement. The solution focused on personalized marketing and... campaign orchestration. This led to better customer experiences and higher repeat purchases. Dot & Key saw measurable growth in loyalty and revenue.

D2C kitchenware brand - Consumer Goods

WebEngage helped a D2C kitchenware brand use WhatsApp automation. The brand achieved a 54X ROI with this solution. WebEngage enabled better customer engagement and marketing automation. The case high...lights the impact of WhatsApp campaigns for direct-to-consumer brands. The result was a strong return on investment and improved communication.

Acko General Insurance - Insurance

Acko General Insurance used WebEngage to improve policy renewals. They wanted to increase customer retention. With WebEngage, they saw a 17.32% increase in policy renewals. This shows WebEngage helps... insurance companies keep more customers.

Hindustan Unilever - Consumer Goods - Very Large

WebEngage helped Hindustan Unilever improve retailer engagement. The company used WebEngage's customer data platform and omnichannel engagement tools. This made it easier to connect with retailers. T...he solution led to better communication and stronger relationships. Hindustan Unilever saw improved results in their retail operations.

The What: Why & How of Retention Marketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for WebEngage

What is WebEngage?

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.

WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail.

What is WebEngage used for?

WebEngage is a Marketing Automation Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Campaign Management .

What are the top features of WebEngage?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of WebEngage.

Who uses WebEngage?

WebEngage is used by Information Technology And Services, Internet and Retail among other industries.

What are WebEngage alternatives?

AgencyAnalytics, Experiture Marketing Platform, Omnisend and VBOUT are popular alternatives for WebEngage.

Where is WebEngage located?

WebEngage is headquartered at B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN.
lightning

Peers used WebEngage for engagement management and onboarding

WebEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (12)
Analytics

3.91/5 ★

Read Reviews (445)
Custom Reports

3.80/5 ★

Read Reviews (898)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (12)
Analytics

3.91/5 ★

Read Reviews (445)
Custom Reports

3.80/5 ★

Read Reviews (898)

Software Failure Risk Guidance

?

for WebEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for WebEngage

WebEngage News

Partnership

Lino Perros Partners WebEngage for Omnichannel Customer Engagement - Passionate In Marketing

WebEngage has formed a strategic partnership with SaffronStays to enhance guest experiences through personalized, omnichannel engagement. This collaboration aims to boost SaffronStays' ROI by optimizing customer interactions across platforms like WhatsApp and email, leveraging data-driven strategies to increase direct reservations and customer loyalty.

Partnership

Metro Brands partners with WebEngage to support its digital consumer ...

WebEngage has partnered with Metro Brands to enhance digital customer engagement for its footwear labels, including Metro, Mochi, and Fila. The partnership integrates WebEngage's customer data and engagement platform, adopting a lifecycle marketing approach to boost engagement and conversions. This has resulted in click-through engagement accounting for 20% of revenue and a 250% performance increase. The focus is on improving repeat purchase rates.

Partnership

Pathkind Labs Partners with WebEngage to Optimize Patient Engagement

Pathkind Labs has partnered with WebEngage to enhance patient engagement. This collaboration aims to leverage WebEngage's customer engagement platform to improve communication and interaction with patients, thereby optimizing the overall patient experience.

Partnership

Pathkind and WebEngage unite to deliver personalised, data-driven patient experiences - IndiaMedToday

WebEngage has partnered with Pathkind Labs to enhance patient engagement through a unified digital ecosystem. This collaboration integrates multiple platforms for real-time interactions, improving patient data visibility and communication efficiency. The initiative aims to deliver personalized experiences, boost lead recovery, and increase patient satisfaction, marking a significant advancement in digital healthcare communication.

WebEngage Profile

Company Name

WebEngage

Company Website

https://webengage.com/

HQ Location

B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN

Employees

251-500

Social

Financials

SERIES B