WebEngage Overview

WebEngage delivers a comprehensive suite for customer engagement and retention, focusing on maximizing revenue from existing clients. This platform integrates a Customer Data Platform (CDP) with omnichannel campaign management and personalization tools for web and app environments. By unifying data silos, WebEngage empowers brands to leverage data-driven insights for crafting precise engagement strategies. The platform's ease of use facilitates the execution of creative, hyper-personalized campaigns, enhancing customer conversion rates. With a focus on data security and seamless integration with existing tools, WebEngage positions itself as a vital asset for businesses aiming to elevate their marketing automation efforts and achieve substantial ROI.

Use Cases

Customers recommend Engagement Management, Onboarding, Campaign Management, as the business use cases that they have been most satisfied with while using WebEngage.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Advertisement
  • Workflow Management
  • Loyalty Management
  • Segmentation And Targeting
  • Lead Nurturing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using WebEngage.

Other priorities:

  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve ROI
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Visibility
  • Reduce Bounce
  • Improve Efficiency
See all business priorities See less business priorities

WebEngage Use-Cases and Business Priorities: Customer Satisfaction Data

WebEngage works with different mediums / channels such as E-Mail. and Text SMS.

WebEngage's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and WebEngage support capabilities include AI Powered, Email Support, 24/7 Support, etc. also WebEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying!" - Divya Dixit

WebEngage, AgencyAnalytics, omnisend, VBOUT, Klaviyo, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

WebEngage is a full-stack customer engagement platform offering CDP, omnichannel campaigns, and personalization. Brands are helped to boost revenue from existing customers.

Popular Business Setting

for WebEngage

Top Industries

  • Information Technology and Services
  • Internet
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

WebEngage is popular in Information Technology And Services, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

WebEngage Customer wins, Customer success stories, Case studies

What Are the key features of WebEngage for Engagement Management?

What Are the key features of WebEngage for Onboarding?

What benefits does WebEngage offer for Campaign Management?

How efficiently Does WebEngage manage your Communication Management?

How can WebEngage enhance your Customer Feedback Management process?

61 buyers and buying teams have used Cuspera to assess how well WebEngage solved their Marketing Automation needs. Cuspera uses 8911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
WebEngage testimonial

Divya Dixit

SVP Direct Revenue, Marketing & Analytics

AltBalaji

WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying! Testimonial By Divya Dixit
WebEngage testimonial

Neeraj Sanghani

Chief Strategy Officer

myGlamm

From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani
WebEngage testimonial

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
CUSTOMERS TESTIMONIALS
WebEngage testimonial

Divya Dixit

SVP Direct Revenue, Marketing & Analytics

AltBalaji

WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying! Testimonial By Divya Dixit
WebEngage testimonial

Neeraj Sanghani

Chief Strategy Officer

myGlamm

From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani
WebEngage testimonial

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia

TimesPro - Education

WebEngage helped TimesPro achieve a 63% survey response rate. TimesPro used WebEngage to improve engagement with students. The platform enabled better communication and feedback collection. This led ...to higher participation in surveys. TimesPro saw improved results in their education programs.

Read more →

Testbook - Education

WebEngage helped Testbook boost conversions by 6 times using in-app engagement. Testbook used in-app gamification to drive user actions. The solution improved user participation and engagement. Testb...ook saw a big increase in conversion rates. The case highlights the impact of in-app notifications for edtech apps.

Read more →

Mortantra - Retail

WebEngage web push helped Mortantra increase revenue by 46%. Mortantra used web push notifications to reach more customers. The solution improved engagement and sales. Mortantra saw a clear boost in ...revenue from this strategy. WebEngage enabled better customer communication. The results show strong impact for retail businesses.

Read more →

LOTS - Retail

WebEngage helped LOTS use gamification to boost engagement. LOTS achieved a 74X ROI with this strategy. The solution focused on customer retention and interactive campaigns. WebEngage's platform enab...led LOTS to drive higher returns from their marketing. The case highlights the impact of gamification in retail.

Read more →

Grouu

WebEngage helped Grouu cut funnel drop-offs by 17%. Grouu used WebEngage's product and revenue analytics to track and improve user journeys. The solution focused on reducing drop-offs in the conversi...on funnel. This led to better engagement and more conversions for Grouu.

Read more →

Eureka Forbes - Consumer Goods

WebEngage helped Eureka Forbes digitize their AMC renewals. The company used WebEngage to improve customer engagement and automate the renewal process. This led to a smoother experience for customers.... Eureka Forbes streamlined operations and increased efficiency with the platform. The solution focused on omnichannel engagement and campaign orchestration.

Read more →

The What: Why & How of Retention Marketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for WebEngage

What is WebEngage?

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.

WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail.

What is WebEngage used for?

WebEngage is a Marketing Automation Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Campaign Management .

What are the top features of WebEngage?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of WebEngage.

Who uses WebEngage?

WebEngage is used by Information Technology And Services, Internet and Retail among other industries.

What are WebEngage alternatives?

AgencyAnalytics, Omnisend, VBOUT and Klaviyo are popular alternatives for WebEngage.

Where is WebEngage located?

WebEngage is headquartered at B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN.
lightning

Peers used WebEngage for engagement management and onboarding

WebEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (12)
Analytics

3.91/5 ★

Read Reviews (445)
Custom Reports

3.80/5 ★

Read Reviews (898)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (12)
Analytics

3.91/5 ★

Read Reviews (445)
Custom Reports

3.80/5 ★

Read Reviews (898)

Software Failure Risk Guidance

?

for WebEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for WebEngage

WebEngage News

Partnership

Pathkind Labs Partners with WebEngage to Optimize Patient Engagement

Pathkind Labs has partnered with WebEngage to enhance patient engagement. This collaboration aims to leverage WebEngage's customer engagement platform to improve communication and interaction with patients, thereby optimizing the overall patient experience.

Partnership

Pathkind and WebEngage unite to deliver personalised, data-driven patient experiences - IndiaMedToday

WebEngage has partnered with Pathkind Labs to enhance patient engagement through a unified digital ecosystem. This collaboration integrates multiple platforms for real-time interactions, improving patient data visibility and communication efficiency. The initiative aims to deliver personalized experiences, boost lead recovery, and increase patient satisfaction, marking a significant advancement in digital healthcare communication.

Partnership

SaffronStays partners with WebEngage to elevate guest experience - Hotelier India

WebEngage has partnered with SaffronStays to enhance guest experiences through personalized communication and engagement strategies. This collaboration aims to increase SaffronStays' ROI by driving repeat bookings and customer loyalty. WebEngage's platform will enable SaffronStays to deliver timely, personalized interactions, potentially boosting direct reservations by 40% and reducing reliance on third-party channels.

Product

Can WebEngage Power Martech Growth With Its GenAI Play - StartupNews.fyi

WebEngage has transformed its platform to leverage AI for enhanced customer engagement and retention. The company has evolved into a full-stack solution provider, addressing data-heavy martech use cases. This strategic shift positions WebEngage to capitalize on AI-driven market opportunities.

WebEngage Profile

Company Name

WebEngage

Company Website

https://webengage.com/

HQ Location

B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN

Employees

251-500

Social

Financials

SERIES B