WebEngage Overview

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.

WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail.

Cuspera Reviews

61 buyers and buying teams have used Cuspera to assess how well WebEngage solved their Marketing Automation needs. Cuspera uses 8911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using WebEngage.

Other priorities:

  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve ROI
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Consistency
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Visibility
  • Reduce Bounce
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Campaign Management , as the business use cases that they have been most satisfied while using WebEngage.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.81/5

Read Reviews (1437)

"...This helps you maintain a high email domain reputation resulting in higher engagement and conversions...." Maintain a consistent performance of your app and website using Throttling
engaging and following up

4.83/5

Read Reviews (967)

engaging with scheduling & cadence

4.35/5

Read Reviews (4)

Training & Onboarding

4.88/5

Read Reviews (149)

"...Ability to create multiple journeys and design multiple notifications Smooth onboarding and very good customer support...." Peer review by Nithin R, Product Manager - SaaS Platform, Data Protection Officer
Campaign Management

4.97/5

Read Reviews (132)

"...They craved for a single repository that provided easy access to campaign analytics...." Housejoy boosts repeat purchase rate by 10%
campaign analytics

4.95/5

Read Reviews (64)

campaign monitoring

4.87/5

Read Reviews (20)

PEER EXPERIENCES
Engagement Management

4.81/5

Read Reviews (1437)

"...This helps you maintain a high email domain reputation resulting in higher engagement and conversions...." Maintain a consistent performance of your app and website using Throttling
engaging and following up

4.81/5

Read Reviews (967)

engaging with scheduling & cadence

4.81/5

Read Reviews (4)

Training & Onboarding

4.88/5

Read Reviews (149)

"...Ability to create multiple journeys and design multiple notifications Smooth onboarding and very good customer support...." Peer review by Nithin R, Product Manager - SaaS Platform, Data Protection Officer
Campaign Management

4.97/5

Read Reviews (132)

"...They craved for a single repository that provided easy access to campaign analytics...." Housejoy boosts repeat purchase rate by 10%
campaign analytics

4.97/5

Read Reviews (64)

campaign monitoring

4.97/5

Read Reviews (20)

81+ more Business Use Cases

Our AI advisor, Wyz, harnessed 8911 insights from peers and experts to help you assess how these WebEngage use cases fit your Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Anushray Gupta

CTO

Cuemath

Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta

Aswin Ravi

AVP, Customer Services & Implementation

WebEngage

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
CUSTOMERS TESTIMONIALS

Anushray Gupta

CTO

Cuemath

Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta

Aswin Ravi

AVP, Customer Services & Implementation

WebEngage

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi

Bharat Bhatia

VP Marketing

Junglee Games

Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia

Case Studies

COMPANY CASE STUDIES
Case Study Goto

How Goto, an emerging online shopping store, scales online communication, and personalizes campaigns for 10x conversions

Read More
Case Study Cuemath

How India's largest math learning platform, Cuemath solves communication between parents - teachers - students

Read More
Case Study elmenus

elmenus, Egypt’s booming food discovery platform, witnesses 25% increase in conversions with multi-channel engagement

Read More

Popular Business Setting

for WebEngage

Top Industries

  • Information Technology and Services
  • Internet
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used WebEngage to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for WebEngage

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (745)
Alerts: popups & Notifications

4.01/5

Read Reviews (521)
Dashboard

4.06/5

Read Reviews (193)
Feedback surveys

4.35/5

Read Reviews (173)
Recording

3.67/5

Read Reviews (46)
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (745)
Alerts: popups & Notifications

4.01/5

Read Reviews (521)
Dashboard

4.06/5

Read Reviews (193)
Feedback surveys

4.35/5

Read Reviews (173)
Recording

3.67/5

Read Reviews (46)

IT and Other Capabilities

for WebEngage

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.85/5

Read Reviews (423)
Data Export

3.79/5

Read Reviews (393)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.85/5

Read Reviews (423)
Data Export

3.79/5

Read Reviews (393)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.07/5

Read Reviews (108)
24/7 Support

4.03/5

Read Reviews (508)
Chat Support

3.92/5

Read Reviews (88)
Phone Support

3.75/5

Read Reviews (75)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.07/5

Read Reviews (108)
24/7 Support

4.03/5

Read Reviews (508)
Chat Support

3.92/5

Read Reviews (88)
Phone Support

3.75/5

Read Reviews (75)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (12)
Analytics

3.91/5

Read Reviews (445)
Custom Reports

3.80/5

Read Reviews (898)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (12)
Analytics

3.91/5

Read Reviews (445)
Custom Reports

3.80/5

Read Reviews (898)

Software Failure Risk Guidance

?

for WebEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for WebEngage

Vendor Profile Details

Company Name

WebEngage

Company Website

https://webengage.com/

HQ Location

B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN

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