Kaleyra Overview

Kaleyra offers a powerful CPaaS solution that enhances business communication strategies through seamless omnichannel capabilities. Businesses can leverage programmable APIs to create cross-channel customer experiences efficiently. Kaleyra's platform supports automation flows that integrate smoothly with existing systems, enabling rapid deployment of communication solutions. This approach not only fosters improved customer engagement but also streamlines communication processes across various channels. Kaleyra's technology is designed to meet diverse business needs, providing a reliable foundation for crafting tailored communication experiences.

Use Cases

Customers recommend Advertisement, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Kaleyra.

Other use cases:

  • Engagement Management
  • Call Recording
  • Campaign Monitoring
  • Scheduling Post To Social Media
  • Channel Marketing
  • Knowledge Management
  • Document Sharing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kaleyra.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Kaleyra Use-Cases and Business Priorities: Customer Satisfaction Data

Kaleyra works with different mediums / channels such as Social Media. Facebook. Website etc.

Kaleyra's features include Recording, and Live Monitoring. and Kaleyra support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Kaleyra analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...This cookie is used by Facebook to target advertisement based on user behavior and preferences across multiple websites...." Customer Stories
"...Helps businesses delight their customers by sending 5K messages per second to individuals or groups...." Kaleyra's Best SMS API Platform
"...Track performance, gain valuable business insights, improve lead management and increase call center efficiency with real time data analytics. ..." Best Voice API - Flexible calling and contact center solutions

Kaleyra, Ringostat - Call Tracking, CallFire, Invoca Signal AI, Caller Insight, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kaleyra offers a trusted omnichannel communication platform and CPaaS solution for businesses. Seamless communication is achieved through programmable APIs designed for business success.

Kaleyra Customer wins, Customer success stories, Case studies

Why is Kaleyra the best choice for Communication Management?

What solutions does Kaleyra provide for Helpdesk Management?

What Are the key features of Kaleyra for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Kaleyra solved their Collaboration and Productivity needs. Cuspera uses 343 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

 

DKSH - Consumer Goods - Large

Zurich, Switzerland

DKSH used Tata Communications Kaleyra Unified Communications to standardize global enterprise calling. The solution helped DKSH simplify communications across multiple countries. DKSH achieved seamle...ss collaboration and improved workforce connectivity. The platform enabled secure, integrated tools for better employee and customer experiences. DKSH benefited from a unified approach to enterprise calling worldwide.

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Flipkart - Retail - Very Large

Bengaluru, India

Tata Communications Kaleyra helped Flipkart grow by using advanced call masking and high-speed support. The solution improved delivery rates and protected customer privacy. Flipkart benefited from op...timized communication between teams and customers. The platform enabled secure, real-time updates for better service. These changes supported Flipkart’s rapid expansion in the retail sector.

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AirAsia - Airlines - Large

Kuala Lumpur, Malaysia

AirAsia uses Tata Communications Kaleyra’s messaging and cloud telephony to improve customer satisfaction. The airline delivers real-time travel updates to passengers. These solutions help AirAsia pr...ovide timely information and enhance the travel experience. The platform supports high-volume, reliable communication for a global customer base. AirAsia benefits from seamless, scalable interactions that keep travelers informed and engaged.

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Flipkart - Retail - Very Large

Bengaluru, India

Tata Communications Kaleyra helped Flipkart grow by using advanced call masking and fast support. The solution improved delivery rates for Flipkart. Flipkart used Kaleyra’s platform to keep customer ...data safe during calls. The system made support faster and more reliable. This helped Flipkart handle more orders and keep customers happy.

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DKSH - Marketing And Advertising - Large

Zurich, Switzerland

DKSH used Tata Communications Kaleyra Unified Communications to standardize global enterprise calling. The solution helped DKSH connect teams across countries. Employees could collaborate more easily.... The platform supported secure, compliant communication. DKSH improved workforce productivity and streamlined operations. The company now manages calls efficiently worldwide.

Read more →
 

DKSH - Consumer Goods - Large

Zurich, Switzerland

DKSH used Tata Communications Kaleyra Unified Communications to standardize global enterprise calling. The solution enabled seamless, compliant communication across multiple countries. DKSH improved ...collaboration and reduced complexity by consolidating vendors. The platform supported secure, integrated tools for both customer and employee experiences. DKSH achieved more efficient operations and enhanced connectivity worldwide.

Read more →

CPaaS Trends 2024 | Insights for Business Communication | Kaleyra

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Peers used Kaleyra for advertisement and communication management

Kaleyra Competitors

Kaleyra Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.09/5 ★

Read Reviews (59)
Analytics

4.05/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.09/5 ★

Read Reviews (59)
Analytics

4.05/5 ★

Read Reviews (28)

Kaleyra Integrations

Kaleyra integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.23/5 ★

Read Reviews (29)
Data Import

4.19/5 ★

Read Reviews (35)

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Asana

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WooCommerce

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

freshdesk

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Leadpages

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Kaleyra

Apollo.io platform

4.45 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dialpad Sell

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

123FormBuilder

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Wordpress

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Kaleyra

Overall Risk Meter

Low Medium High

Top Failure Risks for Kaleyra

Tata Communications Limited News

Awards

Kaleyra Recognized as a Major Player in the IDC MarketScape for CPaaS

Kaleyra has been recognized as a Major Player in the IDC MarketScape for Communications Platform as a Service (CPaaS), highlighting its significant role in the industry.

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Financial

Kaleyra Announces Second Quarter 2023 Results - GuruFocus.com

Kaleyra shares its financial results for the second quarter of 2023.

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Partnership

Codilar partners with Tata Communications [Kaleyra] to deliver - openPR.com

Codilar partners with Tata Communications [Kaleyra] to provide advanced communication solutions and expand their market reach.

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Tata Communications Limited Profile

Company Name

Tata Communications Limited

Company Website

https://www.tatacommunications.com/

HQ Location

Milan, Lombardy

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