Olark: Live Chat Software for Sales and Customer Support
App Partner
Retail Case Studies and Success Stories with Olark
CASE STUDY Creative Bag
Creative Bag uses Olark CoPilot to automate 75-80% of support responses. They are a packaging retailer in Toronto, Canada. CoPilot helps answer common questions and perform product searches. This sav...es time for their main support agent. The company uses chat transcripts to improve customer service.
Keiphone is a Chilean e-commerce company selling smartphones and smartwatches. They use Olark live chat to convert up to 1000 new customers a month. They handle 4,800 chats monthly, focusing on sales... and customer support. Olark helps them build trust and guide customers through purchases. They use features like WooCommerce integration and chat transcripts to improve service.
Construction Case Studies and Success Stories with Olark
CASE STUDY Command Alkon
Command Alkon uses Olark to convert landing page visitors into B2B leads. They provide software for the construction industry. Olark helps them capture leads while respecting privacy policies. They u...se Olark's features like WordPress integration and chat transcripts. Chat volume ranges from 15-60 per month. Olark helps them connect with younger customers who prefer chat over phone calls.
Entertainment Case Studies and Success Stories with Olark
CASE STUDY Camp North Star
Camp North Star uses Olark to connect with customers using live chat. They serve about 300 campers from 24 states and 21 countries. Olark helps them chat with prospects and parents, using features li...ke transcripts and chat automation. This reduces barriers to quick conversations, aiding in the sales process.
Adler University uses Olark live chat to boost enrollment. They saw 1,201 chats and converted 141 contacts into leads. 35% of chat activity ties back to applicants. They use Salesforce integration fo...r better lead management. The admissions team handles about 15 chats per day.
Chippewa Valley Technical College uses Olark to boost applications and streamline recruiting. They have had nearly 35,000 chats using Olark. The college saw a drop in phone calls for minor questions.... Olark became a popular communication tool for CVTC.
CASE STUDY The Career Center at University of Virginia (UVA)
The Career Center at UVA uses Olark live chat to engage up to 50% of students. They needed a tool to connect with students quickly. Olark's features like co-browsing and chat routing help advisors as...sist students. In the first month, 30 advisors logged almost 400 chats. Olark is user-friendly for both students and advisors.
The University of Montana used Olark to cut repetitive inquiries by 50%. They reduced phone calls and walk-ins by using live chat. The university added seven agents and used features like co-browsing... and chat transcripts. They decreased daily chats from 50 to 25. This helped them serve students and alumni more efficiently.
ASU Prep Digital used Olark to handle a surge in student enrollment during COVID-19. They expected 500 new students but got over 2,500. Olark helped reduce phone queues by increasing chat interaction...s. The school used features like Slack integration, chat ratings, and pre-chat forms to improve service. 80% of phone calls went to voicemail, but chat helped manage the load.
Florida SouthWestern State College used Olark to help over 10,000 students. They implemented Olark's chat system in a week. This reduced wait times from 30 minutes to seconds. The college used Olark'...s API for student authentication. They also set up Groups to direct students to the right department.
HBA Learning Centres used Olark to boost student enrollment by 15%. They provide vocational education in Australia. Olark's live chat features helped increase student conversion and engagement. Key f...eatures used include chat transcripts, automatic greeter, and live chat forms. These tools improved customer service and website optimization.
CASE STUDY The Career Center at University of Virginia
The Career Center at the University of Virginia needed a way to reach students for career guidance without adding stress. The center was located far from most students, making visits difficult. They ...chose Olark for its simplicity and ease of use. Olark's features like co-browsing and chat routing helped advisors assist students efficiently. Within the first month, over 30 advisors used Olark, logging almost 400 chats. Olark accounted for up to half of the center's one-on-one student engagements.
Seabury Academy used Olark to stay connected during COVID-19. They are a small, independent school in Kansas with about 200 students. Olark helped them communicate with students and parents when the ...school was closed. They used Olark's live chat to answer questions and direct visitors to the right staff. Olark also helped them plan website changes based on visitor interactions.
Franklin University uses Olark's CoPilot and Slate integration to answer admissions questions 24/7. The university serves about 6,000 students, mostly online. CoPilot handled 72% of conversations alo...ne, saving 93 hours of live agent time in the first year. The integration with Slate helps advisors see a full picture of student interactions.
Zack Academy used Olark to improve customer service. They saw 4.5 times more conversions with live chat. Their team is small but efficient. They handle 70% sales and 30% customer service through chat.... Olark helped them scale without growing their team.
Yoga Ed uses Olark to engage customers and reduce emails by 50%. They provide online training for teachers globally. Olark's features like chat routing and automated greetings help them connect with ...customers. They also use Salesforce integration to manage customer profiles. Live chat helps them make business decisions and improve B2B sales.
IMG Academy uses Olark to engage campers. They qualified 71% of their live chat leads. The academy fields 4,371 chats during peak season. Olark leads have a higher qualification rate than other sourc...es. They closed 15% of qualified leads from Olark.
Landmark Properties improved lead conversion rates by 50% using Olark's live chat, enhancing communication with prospective residents and expanding their property portfolio.
Landmark Properties uses Olark to convert 50% of leads into leases. They switched from Facebook Messenger to Olark for better results. In one quarter, they got 14 leads from Olark. At one property, 5...0% of Olark leads signed a lease. They plan to use Olark for all properties.
Government Administration Case Studies and Success Stories with Olark
CASE STUDY Vancouver, Canada’s 311 center
The City of Vancouver's 311 center used Olark live chat to handle service requests. Initially, they used it for an elections project, then expanded it for a vacancy tax policy. The chat became popula...r with both customers and agents. They saw a 100% increase in chat volume monthly, reaching 5,000 interactions. Olark's features like reporting and pre-chat surveys helped improve service. The chat now handles 10% of daily inquiries, modernizing their customer service approach.
The City of Vancouver uses Olark live chat to handle over 5,000 service requests each month. The 311 contact department found live chat popular with both citizens and agents. They saw a 100% increase... in chat volume month over month initially. Live chat now handles 10% of their daily inquiries, helping modernize their customer service.
Consumer Goods Case Studies and Success Stories with Olark
CASE STUDY VPS Underfloor Heating
VPS Underfloor Heating improved customer service efficiency using Olark's live chat, freeing phone lines and email for complex queries, with only 3 customer-facing reps handling 60% business clientel...e.
Lush Cosmetics UK used Olark's live chat to improve customer experience. They saw a 174% higher conversion rate for customers who used chat. Customers who chatted spent 19% more on average. Lush used... features like chat ratings and shortcuts to enhance service.
Sleeping Duck is a top mattress company in Australia. They use Olark live chat to build long-term customer relationships. During COVID-19 lockdown, live chat usage increased from 5% to 12%. 88% of ch...ats are reviewed and rated by customers. Olark helps Sleeping Duck connect with customers and improve service.
Information Technology and Services Case Studies and Success Stories with Olark
CASE STUDY Sphera Solutions
Sphera Solutions used Olark live chat to reduce ticket close time by 47%. They have over 3,000 customers worldwide. The Customer Care team achieved an average response time of 10 to 15 seconds. Custo...mers praised the team as responsive and efficient. Olark's features like transcripts, reporting, and API helped improve customer service.
Manufacturing Case Studies and Success Stories with Olark
CASE STUDY Sterlitech
Sterlitech uses Olark live chat and Salesforce to help B2B filtration customers. They connect customers to experts with PhDs. Olark's features like chat routing and Shortcuts improve customer service.... The Olark-Salesforce integration automates chat tracking. This helps Sterlitech respond faster to customer queries.
PJ Power used Olark live chat to boost e-commerce sales. They closed over $258K in sales in six months. Their live chats increased from 38 to 282 per month. Olark's Salesforce integration was key for... them. They received positive feedback from customers.
CASE STUDY Palmer Johnson Power Systems (PJ Power)
Palmer Johnson Power Systems (PJ Power) wanted to enter the e-commerce space and noticed competitors using live chat. They chose Olark live chat for its features and Salesforce integration. PJ Power ...saw sales grow from $1,830 in January to $103,075 in June. They averaged 250 chats per month, with a peak of 282 in June. Olark's features like Shortcuts and Groups helped streamline customer service, leading to over $258K in sales in six months.
FeneTech uses Olark live chat to reach new ERP leads worth hundreds of thousands of dollars. They integrate Olark with WordPress to manage chats from multiple sites. Automation rules help them get mo...re valuable chats. They use offline forms to capture messages outside business hours. Transcripts and email reports help them improve lead performance. Live chat helps them build relationships and trust in the ERP industry.
Hospital & Health Care Case Studies and Success Stories with Olark
CASE STUDY Remedy
Remedy uses Olark live chat to improve patient experience. They offer virtual visits, house calls, and clinics. Patients can book appointments online easily. Remedy has many five-star reviews, especi...ally for their live chat service. They are a healthcare provider in Texas.
Other Industry Case Studies and Success Stories with Olark
CASE STUDY Kennolyn Camps
Kennolyn Camps uses Olark to lower call volume and capture more leads. They implemented live chat to offer an alternative to phone support. This helped them multitask and handle multiple inquiries at... once. They use features like Hubspot integration and pre-chat forms. This helps capture visitor emails and turn them into leads. Since using Olark, they have cut down on phone calls and spent more time with campers.
Fruition uses Olark and Salesforce to nurture enterprise leads. They provide digital consultancy services. They use Olark live chat to respond quickly to clients. They have seen call volume decrease.... Prospects reach out more easily. They use chat automation and Salesforce integration.
VPS Underfloor Heating uses Olark live chat to help customers. They are a small company in Scotland. They use Olark to answer simple questions quickly. This frees up time for more important calls. Th...ey also use the Cart Saver feature to see customer carts in real-time. This helps them offer discounts and close sales. They saw fewer phone calls and emails after using Olark.
