KeyReply: Use-Cases, Insights and Reviews | 2025 Cuspera

KeyReply's MAIA virtual assistant helped AIA Singapore manage customer journeys across over 20 departments. The challenge was to serve digital-savvy customers and agents, optimize costs, and handle l...egacy backend systems, especially after Covid closed physical counters. MAIA was deployed on multiple digital channels for agent and policyholder servicing, live chat, and more. The solution exceeded 100% of usage goals. AIA's team gained skills to manage the AI system, and the platform continues to expand with new self-service features.
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KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve customer satisfaction. NHG used intelligent virtual assistants to handle general enquiries and support patients a...cross hospitals and clinics. The solution enabled over 50,000 conversations with a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The platform is easy to use, scalable, and supports ongoing improvements.
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PAM Virtual Assistant helped Parkway Hospitals automate health queries. The challenge was to keep up with changing patient needs and protocols during the pandemic. Parkway Hospitals used PAM to answe...r health questions, book appointments, and manage visitor registration. PAM worked across websites, Facebook, and WhatsApp for four hospitals. The solution made it easier for patients to get information and book services. Parkway Hospitals surpassed their business targets with PAM and could quickly update forms as needed.
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MAIA, the virtual assistant from KeyReply, helped AIA Singapore manage customer journeys across more than 20 departments. The company faced challenges with legacy systems, rising digital demand, and ...the need for scalable service. MAIA was deployed on digital channels for agent and policyholder support, integrating with backend systems and WhatsApp. Usage goals were exceeded by over 100%. The team gained skills to manage AI independently, and self-service options expanded across touchpoints.
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KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve patient satisfaction. NHG used intelligent virtual assistants to handle over 50,000 conversations. The solution d...elivered a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The platform is scalable, easy to use, and supports healthcare operations.
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PAM Virtual Assistant helped Parkway Hospitals automate health queries and streamline patient communications. The AI chatbot answered questions about appointments, health screenings, and hospital ser...vices. PAM integrated with websites, Facebook, and WhatsApp, supporting four hospitals with one deployment. The platform enabled quick updates to visitation forms and visitor registration. Parkway Hospitals surpassed business targets and praised KeyReply's scalable, low-code solution.
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