KeyReply Overview
This is a summary of the comprehensive capabilities and benefits of KeyReply based on over 1391 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KeyReply, Rocket.Chat, HappyFox Live Chat, Comm100 Live Chat, Pure Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KeyReply is right for your needs? Our Cuspera AI engine can evaluate how KeyReply fits your specific business needs, industry, and context. Get your personalized assessment report today.
KeyReply supports business activities such as:
- Collaboration
- Communication Management
- Engagement Management
- Conference Call Management
- Content Management
KeyReply can help you with many business goals, such as Improve Internal Communications, and Acquire Customers. It can help manage these activities if you use Chat Video E-Mail etc. for these needs. As a solution, KeyReply's capabilities include Personalization, Alerts: Popups & Notifications, Bot, etc.
KeyReply Education Vertical is its biggest customer base.
Reviews
"...It's a central location to share Google Slides, Sheets and other shared docs during calls within your organization...." Peer review by Danielle T., Director, Financial Services
Cuspera Reviews
56 buyers and buying teams have used Cuspera to assess how well KeyReply solved their Live Chat needs. Cuspera uses 1391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using KeyReply.
Use Cases
Peers recommend Collaboration , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using KeyReply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Chat and Video |
4.57/5 ★ |
"...It's a central location to share Google Slides, Sheets and other shared docs during calls within your organization...." Peer review by Danielle T., Director, Financial Services |
| Communication Management with E-Mail, Chat and Phone Calls |
4.23/5 ★ |
"...Chat allows me to write quick, concise messages and communicate my point clearly and effectively...." Peer review by Lauren E., Attendance Case Manager, Education |
| sending & publishing communications |
4.28/5 ★ |
"...You can send messages that are quicker than email and less formal. ...." Peer review by Ciera C., Designer, Design |
| Engagement Management with Chat, Social Media and Facebook |
4.66/5 ★ |
"...About Us KeyReply is a AI company that specializes in virtual assistants and chat automation for enterprises to engage both internal and external customers...." How Our Customers Innovate Using Chat Automation |
| engaging and following up |
4.50/5 ★ |
"...A.I. based chatbot that helps governments and enterprises with customer engagement, support and analytics...." Peer review from KeyReply |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Chat and Video |
4.57/5 ★ |
"...It's a central location to share Google Slides, Sheets and other shared docs during calls within your organization...." Peer review by Danielle T., Director, Financial Services |
|
| Communication Management with E-Mail, Chat and Phone Calls |
4.23/5 ★ |
"...Chat allows me to write quick, concise messages and communicate my point clearly and effectively...." Peer review by Lauren E., Attendance Case Manager, Education |
|
| sending & publishing communications |
4.23/5 ★ |
| Engagement Management with Chat, Social Media and Facebook |
4.66/5 ★ |
"...About Us KeyReply is a AI company that specializes in virtual assistants and chat automation for enterprises to engage both internal and external customers...." How Our Customers Innovate Using Chat Automation |
|
| engaging and following up |
4.66/5 ★ |
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1391 insights from peers and experts to help you assess how these KeyReply use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for KeyReply
What is KeyReply used for?
What are the top features of KeyReply?
Who uses KeyReply?
What are KeyReply alternatives?
Where is KeyReply located?
Popular Business Setting
for KeyReply
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used KeyReply to Improve internal communications and Acquire customers
KeyReply Alternatives
Peer and Expert Opinion on Features
for KeyReply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (83) |
| bot | Read Reviews (52) |
| Recording | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (83) |
| bot | Read Reviews (52) |
| Recording | Read Reviews (7) |
IT and Other Capabilities
for KeyReply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (84) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (84) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (73) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (157) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (73) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (157) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (41) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (41) |
Software Failure Risk Guidance
?for KeyReply
Overall Risk Meter
Top Failure Risks for KeyReply
Vendor Profile Details
Company Name
KeyReply
Company Website
https://www.keyreply.com/HQ Location
150 Beach Road, Gateway West, #16-05, Singapore, Singapore 189720, SG
Employees
11-50
Social
Financials
SEED
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