Real-World Case Studies and Customer Success Stories with KeyReply

KeyReply's PAM virtual assistant helped Parkway Hospitals in Singapore manage health queries during the Covid-19 pandemic. PAM answered patient questions,... booked appointments, and provided health tips across web, Facebook, and WhatsApp. The solution streamlined visitor registration and enabled quick contact tracing. Parkway Hospitals could update forms daily using KeyReply's low code platform. PAM surpassed business targets and improved patient communication.
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KeyReply's intelligent virtual assistants helped National Healthcare Group (NHG) improve patient satisfaction. NHG used the platform across 10 websites, serving... hospitals and clinics. The virtual assistant handled over 50,000 conversations and achieved a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The solution is scalable and easy to use for healthcare operations.
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PAM Virtual Assistant helped Parkway Hospitals automate health queries and streamline patient communications. The AI chatbot answered questions about appointments,... health screenings, and hospital services. PAM integrated with websites, Facebook, and WhatsApp, supporting four hospitals with one deployment. The platform enabled quick updates to visitation forms and visitor registration. Parkway Hospitals surpassed business targets and praised KeyReply's scalable, low-code solution.
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KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve patient satisfaction. NHG used intelligent virtual assistants to handle over... 50,000 conversations. The solution delivered a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The platform is scalable, easy to use, and supports healthcare operations.
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KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve customer satisfaction. NHG used intelligent virtual assistants to handle over... 50,000 conversations. The solution achieved a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system. The platform is scalable, easy to use, and supports operational efficiency in healthcare.
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KeyReply's PAM virtual assistant helped Parkway Hospitals automate health queries and streamline patient communications. PAM answered questions about appointments, health... screenings, and hospital services across websites, Facebook, and WhatsApp. The platform enabled quick updates to visitation forms and supported contact tracing. Parkway Hospitals surpassed business targets and praised KeyReply's scalable, low code solution. The team valued the flexible customizations and strong support from KeyReply.
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AIA Singapore used KeyReply's MAIA virtual assistant to improve customer service across more than 20 departments. The company faced challenges... with legacy backend systems and increased demand for digital self-service, especially after Covid shut down physical counters. MAIA was deployed on multiple digital channels to support agents, policyholders, and other stakeholders. The virtual assistant exceeded 100% of usage goals and enabled the team to manage AI systems independently. Continuous expansion of self-service features helps AIA deliver better service and scale efficiently.
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MAIA, the virtual assistant from KeyReply, helped AIA Singapore manage customer journeys across more than 20 departments. The company faced... challenges with legacy systems, rising digital demand, and the need for scalable service. MAIA was deployed on digital channels for agent and policyholder support, integrating with backend systems and WhatsApp. Usage goals were exceeded by over 100%. The team gained skills to manage AI independently, and self-service options expanded across touchpoints.
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MAIA, the virtual assistant from KeyReply, helped AIA Singapore manage customer journeys across over 20 departments. The company faced challenges... with legacy systems, rising digital demand, and the need for scalable service during Covid. MAIA was deployed on digital channels for agent and policyholder servicing, integrating with backend systems and WhatsApp. The solution exceeded 100% of usage goals and enabled AIA's team to manage AI independently. KeyReply's platform supported continuous expansion and improved productivity for top agents.
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