Real-World Case Studies and Customer Success Stories with KeyReply

KeyReply's MAIA virtual assistant helped AIA Singapore manage customer journeys across over 20 departments. The challenge was to serve digital-savvy customers and agents, optimize costs, and handle l...egacy backend systems, especially after Covid closed physical counters. MAIA was deployed on multiple digital channels for agent and policyholder servicing, live chat, and more. The solution exceeded 100% of usage goals. AIA's team gained skills to manage the AI system, and the platform continues to expand with new self-service features.
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Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

PAM Virtual Assistant helped Parkway Hospitals automate health queries. The challenge was to keep up with changing patient needs and protocols during the pandemic. Parkway Hospitals used PAM to answe...r health questions, book appointments, and manage visitor registration. PAM worked across websites, Facebook, and WhatsApp for four hospitals. The solution made it easier for patients to get information and book services. Parkway Hospitals surpassed their business targets with PAM and could quickly update forms as needed.
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Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve customer satisfaction. NHG used intelligent virtual assistants to handle general enquiries and support patients a...cross hospitals and clinics. The solution enabled over 50,000 conversations with a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The platform is easy to use, scalable, and supports ongoing improvements.
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Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Reduced Handling Time For Health Queries By 50% Using The Pam Virtual Assistant

Increased Customer Satisfaction By 50% With Intelligent Virtual Assistants.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.

Achieved A 50% Reduction In Email Response Time And A 30% Increase In Customer Satisfaction.