Liveperson LiveEngage Overview

LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Use Cases

Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.

Other use cases:

  • Customer Feedback Management
  • Coaching
  • Communication Management
  • Social Media Management
  • Knowledge Management
  • Generation Of New Leads
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.

Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment

Peer review evidence (same sources as the product rating summary)

"...To provide superlative and engaging user experience to the users coming to our site and looking for any sort for clarifications, that should help our business to get more inbound leads and achieve higher conversion...." Peer review by Pooran P., Telecommunications
"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion
"...On my organization ,LiveEngage has gone beyond just being an help-desk solution...." Peer review by Sanju P, Systems Engineer, Information Technology and Services

Liveperson LiveEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson LiveEngage

Top Industries

  • Computer Software
  • Information Technology and Services
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.

Liveperson LiveEngage Customer wins, Customer success stories, Case studies

How does Liveperson LiveEngage facilitate Engagement Management?

Why is Liveperson LiveEngage the best choice for Contact List Management?

How does Liveperson LiveEngage address your Helpdesk Management Challenges?

Why is Liveperson LiveEngage the best choice for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

Read on →
 

LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

Read on →

TGH Urgent Care - Hospital & Health Care - Medium

Tampa, USA

LivePerson Voice bot AI helped TGH Urgent Care manage a surge in patient calls. The urgent care provider deflected 40% of calls to SMS, reducing daily calls from 543 to 334. Call answer rates rose fr...om 20% to 80%. Staff stress dropped and patient experience improved. The solution blended AI, messaging, and human agents for faster, more efficient service.

Read more →

Sweetwater - Retail - Medium

Fort Wayne, USA

Sweetwater needed to keep PCI compliance for call recordings without losing important customer data. They used LivePerson's conversation intelligence software, Analytics Studio, to scrub sensitive da...ta while keeping audio quality high. The tool helped Sweetwater coach sales engineers, monitor customer sentiment, and find best practices. Sweetwater now uses call data to improve customer experience and make better business decisions. They achieved compliance and kept their valuable call insights.

Read more →

SportPesa - Entertainment - Large

Nairobi, Kenya

LivePerson helped SportPesa, a leading sports entertainment company, transform its customer experience. 70% of customer interactions in Kenya are now digital. AI-powered chatbots achieved a 58% conta...inment rate, reducing agent workload. Customer satisfaction reached 80% after consolidating support on LivePerson’s Conversational Cloud. The company now delivers seamless, multilingual support across web, SMS, WhatsApp, and more.

Read more →

EDF - Utilities - Very Large

London, UK

EDF used LivePerson to improve digital customer experience. They achieved 82% first contact resolution and a 23% containment rate. LivePerson’s Conversational Intelligence helped EDF understand custo...mer needs and respond quickly during the UK energy crisis. Automation and messaging channels reduced call volume and improved agent efficiency. Customers now get faster answers and more ways to connect, making service better for everyone.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Liveperson LiveEngage

What is Liveperson LiveEngage?

Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.

It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.

LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.

What is Liveperson LiveEngage used for?

Liveperson LiveEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Liveperson LiveEngage?

Personalization, bot and Alerts: popups & Notifications are some of the top features of Liveperson LiveEngage.

Who uses Liveperson LiveEngage?

Liveperson LiveEngage is used by Computer Software, Information Technology And Services and Apparel & Fashion among other industries.

What are Liveperson LiveEngage alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Liveperson LiveEngage.

Where is Liveperson LiveEngage located?

Liveperson LiveEngage is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson LiveEngage for engagement management and contact list management

Liveperson LiveEngage Competitors

Liveperson LiveEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)

Liveperson LiveEngage Integrations

Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.03/5 ★

Read Reviews (56)
Data Export

2.16/5 ★

Read Reviews (18)

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson LiveEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson LiveEngage

LivePerson, Inc News

M&A

SoundHound AI LivePerson Deal Tests Investor Patience And OASYS ...

SoundHound AI has acquired LivePerson, expanding its enterprise customer base in the conversational AI sector. The acquisition aims to leverage SoundHound's OASYS platform for broader enterprise adoption. This strategic move is expected to enhance SoundHound AI's market position and drive new contract opportunities.

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M&A

Risky Integration or Rewarding Returns? The Stakes of SoundHound's LivePerson Acquisition.

SoundHound AI plans to acquire LivePerson in an all-stock transaction valued at $43 million, aiming to leverage LivePerson's text-based conversational AI to complement its voice-based AI technology. The acquisition is expected to generate $100 million in revenue by 2027, despite LivePerson's recent financial struggles and market skepticism about SoundHound's profitability.

Read more →
Financial

LivePerson, Inc. Q1 2026 Financial Results & SoundHound AI Acquisition ...

LivePerson, Inc. reported a net loss of $14.1 million for Q1 2026, widening from $8.8 million in the previous period. The company faces significant financial challenges, including a stockholders' deficit of $51.5 million and $373.7 million in long-term debt. Despite these issues, the net loss per share improved to $0.73 from $2.32, indicating fewer shares outstanding. Investors should monitor liquidity, debt obligations, and potential strategic actions.

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Executive

Ryan Vardeman Joins LivePerson Board of Directors

Ryan Vardeman has been appointed to the board of directors at LivePerson.

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO