Liveperson LiveEngage Overview
LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.
Use Cases
Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.
Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data
Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.
Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion
Liveperson LiveEngage, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.
Liveperson LiveEngage Customer wins, Customer success stories, Case studies
How does Liveperson LiveEngage address your Engagement Management Challenges?
What solutions does Liveperson LiveEngage provide for Contact List Management?
Why is Liveperson LiveEngage the best choice for Helpdesk Management?
What Are the key features of Liveperson LiveEngage for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
ConsenSys - Information Technology And Services
Read more →Conduent - Human Resources
Read more →Capitec - Banking
Read more →Bupa - Insurance
Read more →Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Peers used Liveperson LiveEngage for engagement management and contact list management
Liveperson LiveEngage Competitors
Liveperson LiveEngage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Liveperson LiveEngage Integrations
Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
LivePerson, Inc News
Tripp Lane Joins LivePerson Board of Directors - Morningstar
Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointment aims to enhance shareholder value and support LivePerson's strategic goals.
LivePerson Inc (LPSN) Q3 2025 Earnings Call Highlights: Surpassing ...
LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent training. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.
LivePerson Launches Conversation Simulator to De-risk ... - Morningstar
LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer interactions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
LivePerson, Inc Profile
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
