Liveperson LiveEngage Overview
LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.
Use Cases
Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.
Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data
Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.
Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We used LivePerson in our call center at a Global IT hosting company...." Peer review by Tracy Dziekonski, Human Resources/Lead Trainer, HR Remedy, LLC
Liveperson LiveEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Liveperson LiveEngage Use Cases
How can Liveperson LiveEngage enhance your Engagement Management process?
Why is Liveperson LiveEngage the best choice for Contact List Management?
What makes Liveperson LiveEngage ideal for Helpdesk Management?
Why is Liveperson LiveEngage the best choice for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY SportPesa
CASE STUDY The RealReal
CASE STUDY Virgin Media O2
CASE STUDY Virgin Media UK
CASE STUDY SKY Cable Corporation
CASE STUDY Zurich UK
Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Peers used Liveperson LiveEngage for engagement management and contact list management
Liveperson LiveEngage Competitors
Liveperson LiveEngage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Liveperson LiveEngage Integrations
Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
LivePerson, Inc News
LivePerson named Leader in Spring 2025 G2 Awards for AI customer engagement
LivePerson has been recognized as a Leader in the Spring 2025 G2 Awards for AI-driven customer engagement solutions. This recognition is based on verified user reviews and highlights LivePerson's effectiveness in transforming digital customer experiences. The company excelled in categories such as AI agents, chatbots, and live chat, showcasing its robust platform and high user adoption rates.
CIO names LivePerson one of the best chatbot-building platforms
CIO recognized LivePerson as one of the top chatbot-building platforms, highlighting its comprehensive tool sets for chatbot design, human-AI integration, and significant platform integrations.
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
LivePerson has been named the #1 Most Innovative AI Company by Fast Company, recognizing its Conversational AI platform for delivering human-like digital experiences. The platform, powered by nearly one billion interactions monthly, enhances customer care, marketing, and sales through AI-driven conversations. This marks LivePerson's first appearance on Fast Company's overall list, ranking as the 21st Most Innovative Company globally.
LivePerson named one of Fast Companys Worlds Most Innovative Companies
LivePerson has been recognized as one of Fast Company's Worlds Most Innovative Companies for its leadership in conversational AI, enabling brands to engage customers through messaging channels effectively.
LivePerson, Inc Profile
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
