Liveperson LiveEngage Overview

LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Use Cases

Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.

Other use cases:

  • Customer Feedback Management
  • Coaching
  • Communication Management
  • Social Media Management
  • Knowledge Management
  • Generation Of New Leads
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.

Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We used LivePerson in our call center at a Global IT hosting company...." Peer review by Tracy Dziekonski, Human Resources/Lead Trainer, HR Remedy, LLC

Liveperson LiveEngage, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson LiveEngage

Top Industries

  • Computer Software
  • Information Technology and Services
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.

Liveperson LiveEngage Customer wins, Customer success stories, Case studies

What makes Liveperson LiveEngage ideal for Engagement Management?

How can Liveperson LiveEngage enhance your Contact List Management process?

How does Liveperson LiveEngage address your Helpdesk Management Challenges?

How efficiently Does Liveperson LiveEngage manage your Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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A major online musical instruments and pro audio equipment retailer - Retail - retail

Analytics Studio by LivePerson helped a leading online musical instruments retailer keep their call data safe and PCI compliant. The retailer needed to protect sensitive cardholder data without losin...g important customer conversation details. Analytics Studio used AI to scrub sensitive data from call recordings while keeping audio quality high. The retailer now uses call data to improve customer experience, coach sales engineers, and make better business decisions. They also monitor privacy permissions and analyze call data at scale.

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Talkmobile - Telecommunications - Telecommunications

LivePerson's conversational AI platform helped Talkmobile achieve a 92% customer satisfaction score and a 66 NPS. Talkmobile used digital channels, web messaging, and secure forms to improve customer... service. First contact resolution reached 89%. Response times dropped to under one minute. Talkmobile won multiple UK and international customer experience awards for their digital transformation.

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Mouser Electronics - Consumer Electronics - Consumer Electronics

LivePerson helped Mouser Electronics handle a surge in customer service demand during the pandemic. Mouser deployed 21 customer service bots in 13 languages, supporting 250,000 annual interactions. T...he company achieved a 92% CSAT by expanding digital channels and using dynamic routing. Messaging, including WeChat for APAC, enabled Mouser to scale support and improve customer experience. Mouser's digital transformation with LivePerson ensured high-quality service across all channels.

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Virgin Media - Telecommunications - Telecommunications

Virgin Media used LivePerson's Conversational Cloud to boost digital sales. They automated and personalized conversations, leading to over 1 million conversations per year. Messaging drove 20% increm...ental sales and 42% conversion rates. The company saw a 29% reduction in cost per acquisition and improved CSAT to 86%. Out-of-hours bots added 10% more sales, making digital conversations 25% more cost effective than analogue ones.

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Frequently Asked Questions(FAQ)

for Liveperson LiveEngage

What is Liveperson LiveEngage?

Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.

It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.

LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.

What is Liveperson LiveEngage used for?

Liveperson LiveEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Liveperson LiveEngage?

Personalization, bot and Alerts: popups & Notifications are some of the top features of Liveperson LiveEngage.

Who uses Liveperson LiveEngage?

Liveperson LiveEngage is used by Computer Software, Information Technology And Services and Apparel & Fashion among other industries.

What are Liveperson LiveEngage alternatives?

Helpcrunch, Haptik, JivoChat and Gist are popular alternatives for Liveperson LiveEngage.

Where is Liveperson LiveEngage located?

Liveperson LiveEngage is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson LiveEngage for engagement management and contact list management

Liveperson LiveEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)

Software Failure Risk Guidance

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for Liveperson LiveEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson LiveEngage

LivePerson, Inc News

Product

Introducing the LivePerson Community and Customer Success Center

LivePerson has launched its Community and Customer Success Center, offering resources for skill development and digital conversation automation. The platform includes Conversational Growth Paths, providing strategic guidance through stages of conversational maturity, and a Connection Center for peer interaction. This initiative aims to enhance customer engagement and optimize the use of LivePerson solutions.

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Partnership

LivePerson Announces Event-driven Orchestration Partnership with Coral ...

LivePerson has launched LivePerson Sync in partnership with Coral Active. This new solution integrates CRM data and workflows into the live agent workspace, enhancing productivity by providing a unified view of customer information. LivePerson Sync offers real-time event-driven orchestration and AI-driven automation, improving agent experiences and reducing handle times.

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Partnership

LivePerson Unveils Event-Driven Orchestration with Coral Active

LivePerson has launched LivePerson Sync in partnership with Coral Active, enhancing CRM integration for contact centers. This solution offers seamless integration with platforms like Salesforce and ServiceNow, improving agent productivity by providing a unified view of customer data. Key features include real-time event-driven orchestration, AI-driven automation, and context-aware synchronization, enabling brands to streamline workflows and enhance customer experiences.

Read more →
Financial

LivePerson details AI-driven customer platform, 2025 loss

LivePerson reported a financial loss for 2025 while highlighting its AI-driven customer platform. The platform aims to enhance customer interactions through advanced conversational AI technology.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO