Liveperson LiveEngage Overview
LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.
Use Cases
Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.
Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data
Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.
Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...LiveChat engagement for Customer Support...." Peer review by Deepanshu J, Associate Lead, Computer Software
Peer review evidence (same sources as the product rating summary)
"...To provide superlative and engaging user experience to the users coming to our site and looking for any sort for clarifications, that should help our business to get more inbound leads and achieve higher conversion...." Peer review by Pooran P., Telecommunications
"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment
"...Therefore, call centers are a crucial asset for companies and organizations and will continue to play a significant role in the Digital Age...." The Success of Call Centers in the Digital Age
Liveperson LiveEngage, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.
Liveperson LiveEngage Customer wins, Customer success stories, Case studies
What solutions does Liveperson LiveEngage provide for Engagement Management?
How can Liveperson LiveEngage enhance your Contact List Management process?
How does Liveperson LiveEngage address your Helpdesk Management Challenges?
How efficiently Does Liveperson LiveEngage manage your Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Peers used Liveperson LiveEngage for engagement management and contact list management
Liveperson LiveEngage Competitors
Liveperson LiveEngage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Liveperson LiveEngage Integrations
Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
LivePerson, Inc News
Risky Integration or Rewarding Returns? The Stakes of SoundHound's LivePerson Acquisition.
SoundHound AI plans to acquire LivePerson in an all-stock transaction valued at $43 million, aiming to leverage LivePerson's text-based conversational AI to complement its voice-based AI technology. The acquisition is expected to generate $100 million in revenue by 2027, despite LivePerson's recent financial struggles and market skepticism about SoundHound's profitability.
LivePerson, Inc. Q1 2026 Financial Results & SoundHound AI Acquisition ...
LivePerson, Inc. reported a net loss of $14.1 million for Q1 2026, widening from $8.8 million in the previous period. The company faces significant financial challenges, including a stockholders' deficit of $51.5 million and $373.7 million in long-term debt. Despite these issues, the net loss per share improved to $0.73 from $2.32, indicating fewer shares outstanding. Investors should monitor liquidity, debt obligations, and potential strategic actions.
Ryan Vardeman Joins LivePerson Board of Directors
Ryan Vardeman has been appointed to the board of directors at LivePerson.
Merger details: LivePerson (LPSN) employee FAQ on SoundHound acquisition
LivePerson has released an employee FAQ regarding its acquisition of SoundHound, detailing the merger process and its implications for staff.
LivePerson, Inc Profile
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
