Liveperson LiveEngage Overview
This is a summary of the comprehensive capabilities and benefits of Liveperson LiveEngage based on over 815 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Liveperson LiveEngage, Pure Chat, Tawk.to, JivoChat, SnapEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Liveperson LiveEngage is right for your needs? Our Cuspera AI engine can evaluate how Liveperson LiveEngage fits your specific business needs, industry, and context. Get your personalized assessment report today.
Liveperson LiveEngage supports business activities such as:
- Engagement Management
- Contact List Management
- Helpdesk Management
- Customer Feedback Management
- Coaching
Liveperson LiveEngage can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Grow Market Share, Scale Best Practices, etc. It can help manage these activities if you use Chat Website Phone Calls etc. for these needs. As a solution, Liveperson LiveEngage's capabilities include Personalization, Bot, Alerts: Popups & Notifications, etc.
Liveperson LiveEngage was founded in 1995. Computer Software Vertical is its biggest customer base.
Reviews
"...Easy to engage with customer and API is great to implement...." Peer review by Internal Consultant
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Liveperson LiveEngage.
Use Cases
Peers recommend Engagement Management , Contact List Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Liveperson LiveEngage.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.71/5 ★ |
"...Easy to engage with customer and API is great to implement...." Peer review by Internal Consultant |
| engaging and following up |
4.62/5 ★ |
"...About LiveEngage LiveEngage is a digital engagement platform that helps businesses to connect with customers and manage their website...." Peer review |
| Contact List Management with Chat |
4.91/5 ★ |
"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion |
| contacts history |
3.88/5 ★ |
"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment |
| Helpdesk Management with Chat, Phone Calls, E-Mail and Website |
4.56/5 ★ |
"...Therefore, call centers are a crucial asset for companies and organizations and will continue to play a significant role in the Digital Age...." The Success of Call Centers in the Digital Age |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.71/5 ★ |
"...Easy to engage with customer and API is great to implement...." Peer review by Internal Consultant |
|
| engaging and following up |
4.71/5 ★ |
| Contact List Management with Chat |
4.91/5 ★ |
"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion |
|
| contacts history |
4.91/5 ★ |
| Helpdesk Management with Chat, Phone Calls, E-Mail and Website |
4.56/5 ★ |
"...Therefore, call centers are a crucial asset for companies and organizations and will continue to play a significant role in the Digital Age...." The Success of Call Centers in the Digital Age |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 815 insights from peers and experts to help you assess how these Liveperson LiveEngage use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Liveperson LiveEngage to Acquire customers and Increase sales & revenue
Liveperson LiveEngage Alternatives
Peer and Expert Opinion on Features
for Liveperson LiveEngage
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (33) |
| bot | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (33) |
| bot | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Liveperson LiveEngage
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (56) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (56) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (85) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (219) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (85) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (219) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
Vendor Profile Details
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
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