Overview: Liveperson LiveEngage and Smartsupp as Live Chat Category solutions.

Liveperson LiveEngage is favored by enterprises across diverse industries, thanks to its comprehensive engagement management and customer acquisition features. It offers robust analytics and integration options. On the other hand, Smartsupp garners attention from large enterprises, focusing on contact list and engagement management. It highlights data management capabilities like data import and export. Each product caters to distinct user needs with specific strengths in vendor support and channel integrations.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Smartsupp: Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Liveperson LiveEngage and Smartsupp: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Activities Supported

Liveperson LiveEngage excels in engagement management, it supports businesses with tools for ongoing customer interaction, such as contact list and customer feedback management, which align well with the demands of large enterprises. read more →

Smartsupp focuses on contact list and engagement management, catering well to large enterprises that require managing multiple customer interactions efficiently with capabilities like history tracking and helpdesk management. read more →

Business Goals Facilitated

Liveperson LiveEngage helps businesses acquire customers and improve customer relationships, making it a choice for those eager to enhance digital presence and escalate sales figures. read more →

Smartsupp aids in increasing sales and customer acquisition, offering value to businesses aiming to scale best practices and enhance internal communications. read more →

Core Features

Liveperson LiveEngage stands out with AI-powered tools and robust analytics integration, perfect for companies that prioritize security, alongside a need for custom reports and compliance. read more →

Smartsupp shines in data-related features like import and export, supported by analytics and custom reporting capabilities, this suits businesses with a strong emphasis on data handling and privacy. read more →

Vendor Support Preferences

Liveperson LiveEngage users benefit from 24/7 support, with a spectrum of channels including chat, phone, and email, which caters especially to enterprises requiring comprehensive vendor interaction. read more →

Smartsupp provides solid 24/7 support, emphasizing chat and email support, suitable for businesses that prioritize real-time communication with their vendor. read more →

User Segments and Industries

Liveperson LiveEngage is well-suited for enterprises in software and IT services, reflecting its adaptability and extensive integration options for complex industry needs. read more →

Smartsupp finds its niche in large enterprises, particularly in the internet and IT services sectors, due to its strong data management services. read more →

Operational Alignment

Liveperson LiveEngage aligns with enterprise workflows requiring broad customer interaction management, delivering tools for effective engagement in diverse operational environments. read more →

Smartsupp fits large enterprise operations looking for streamlined communications and data handling, supporting robust customer interaction frameworks with its features. read more →