Unblu Overview

Unblu transforms digital interactions within the financial sector through its comprehensive conversational engagement suite. Tailored for financial services, Unblu's platform facilitates secure and efficient communication between clients and advisors. It enables real-time collaboration, leveraging tools like co-browsing and video chat to enhance customer experience. The platform is particularly effective in addressing the complex needs of financial consultations, ensuring privacy and compliance while fostering trust and clarity. Unblu's focus on the financial industry ensures that every feature aligns with sector-specific requirements, making it an essential tool for institutions aiming to deepen client relationships.

Use Cases

Customers recommend Engagement Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using Unblu.

Other use cases:

  • Customer Feedback Management
  • Content Sharing
  • Communication Management
  • Helpdesk Management
  • Contacts History
  • Call Recording
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Unblu.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
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Unblu Use-Cases and Business Priorities: Customer Satisfaction Data

Unblu works with different mediums / channels such as Phone Calls.

Unblu's features include Personalization, Recording, and Bot. and Unblu support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Unblu analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With its live customer engagement solutions, unblu has become a strategic partner in delivering an online experience that truly rivals our branch based services...." Peer review by Bank Millennium, Bank Millennium

Unblu, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Unblu offers a comprehensive suite of conversational engagement products for the financial industry. Relationships are reinvented through their innovative solutions.

Unblu Customer wins, Customer success stories, Case studies

How does Unblu facilitate Engagement Management?

How does Unblu address your Collaboration Challenges?

What solutions does Unblu provide for Sales Document Management?

What Are the key features of Unblu for Customer Feedback Management?

What makes Unblu ideal for Content Sharing?

35 buyers and buying teams have used Cuspera to assess how well Unblu solved their Live Chat needs. Cuspera uses 1004 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Italian insurance provider UnipolSai incorporates Unblu conversational capabilities into its app

Italian insurance provider UnipolSai has integrated Unblu's conversational capabilities, including Co-Apping and message recording, into its app to enhance customer service. This collaboration aims t...o improve the app experience, allowing agents to guide customers more effectively and maintain high satisfaction levels.

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Delivering Innovation: Celebrating the Tatra banka new in-app collaboration capabilities

Unblu has partnered with Tatra banka and Soitron to enhance Tatra banka's mobile app with Unblu's Digital Client Interaction Solution. This integration introduces "Mobile Co-Browsing," allowing secur...e, efficient client-banker interactions directly within the app. The feature enhances communication capabilities, offering secure messaging and video calls, while maintaining high security standards by restricting access to sensitive client data.

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UNIQA - Insurance - Very Large

Unblu Secure Messenger helped UNIQA modernize agent-customer communication in insurance. UNIQA launched a branded messaging tool in its "My UNIQA" app and web portal. Usage doubled from 2023 to 2024.... Sales agents found it efficient and customers were more satisfied. The tool improved customer engagement and retention for UNIQA.

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UNIQA - Insurance - Very Large

Unblu Secure Messenger helped UNIQA modernize agent-customer communication in insurance. UNIQA integrated the messaging tool into its "My UNIQA" app and web portal in 2020. Usage doubled between 2023... and 2024, showing strong adoption. Sales agents found the tool efficient and customers were more satisfied. UNIQA plans to expand mobile features for agents to further boost engagement and loyalty.

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A long-standing private bank - Banking

A long-standing private bank wanted to enhance digital capabilities for High Net Worth Individuals (HNWIs). They faced security challenges with frequent fraud attempts. To address this, they equipped... Relationship Managers with Secure Messaging. The first phase involved integrating Secure Messenger with ebanking authentication. The next step is to integrate Unblu into Microsoft Dynamics CRM. This aims to reduce email use for sensitive documents and improve client-advisor interactions. The bank saw a 10-point increase in digital usage in France over 18 months.

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Banca Dello Stato - Banking

Banca Dello Stato, a Swiss bank, wanted to improve customer support by offering new digital channels. They faced a rise in client requests due to increased online banking during the pandemic. To addr...ess this, they implemented Live Chat and Co-Browsing. These tools allowed agents to handle multiple requests efficiently and provide real-time collaboration. As a result, the bank improved service quality and managed a 15% increase in support requests in the first half of 2023.

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Frequently Asked Questions(FAQ)

for Unblu

What is Unblu used for?

Unblu is a Live Chat Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Collaboration and Sales Document Management .

What are the top features of Unblu?

Personalization, Recording and bot are some of the top features of Unblu.

What are Unblu alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Unblu.

Where is Unblu located?

Unblu is headquartered at 18 King William Street, London, United Kingdom EC4N 7BP, GB.
lightning

Peers used Unblu for engagement management and collaboration

Unblu Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (6)
Custom Reports

4.72/5 ★

Read Reviews (57)
Analytics

4.47/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (6)
Custom Reports

4.72/5 ★

Read Reviews (57)
Analytics

4.47/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Unblu

Overall Risk Meter

Low Medium High

Top Failure Risks for Unblu

Unblu Inc. News

Executive

Unblu names Jens Rabe CEO in planned leadership shift

Unblu has appointed Jens Rabe as the new CEO, effective January 2026, succeeding founder Luc Haldimann, who will transition to Chief Strategy Officer. This leadership change is part of a planned evolution to drive Unblu's strategic growth and innovation in secure digital engagement for financial services.

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Awards

Unblu named as best fit for financial services institutions by Forrester

Unblu has been recognized by Forrester as the "best fit for financial services institutions" in the Forrester Wave report. The report highlights Unblu's strengths in digital customer interaction solutions, emphasizing its AI-augmented platform tailored for financial services. Unblu excels in digital interaction orchestration, supporting secure and compliant messaging, voice, and video communications.

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Awards

Unblu awarded Outstanding Front-end Digital Solutions Provider at London Event

Unblu received the "Outstanding Front-end Digital Solutions Provider" award at the Private Banking and Wealth Management Conference & Awards 2024 in London. This recognition highlights Unblu's commitment to delivering exceptional digital interaction solutions for the wealth management and private banking industry.

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Partnership

Backbase partners with Unblu to close the gap between digital convenience and human trust

Backbase and Unblu have formed a strategic partnership to integrate Unblu's conversational engagement platform into Backbase's AI-powered banking platform. This collaboration enables banks to offer seamless transitions from digital self-service to human-assisted interactions, enhancing customer experience and maintaining compliance. The solution, available in early 2026, includes live chat, voice, video, and co-browsing capabilities, aiming to deepen customer relationships and accelerate digital transformation in financial institutions.

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Unblu Inc. Profile

Company Name

Unblu Inc.

Company Website

//unblu.com

HQ Location

18 King William Street, London, United Kingdom EC4N 7BP, GB

Social

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