Unblu: Product updates, Customer stories, and Insights | 2026 Cuspera

Unblu Secure Messenger helped UNIQA modernize agent-customer communication in insurance. UNIQA launched a branded messaging tool in its "My UNIQA" app and web portal. Usage doubled from 2023 to 2024.... Sales agents found it efficient and customers were more satisfied. The tool improved customer engagement and retention for UNIQA.
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Unblu Secure Messenger helped CMB Monaco deliver a 100% premium digital experience for wealth management clients. The bank faced challenges with secure client communication and compliance, especially... as clients preferred popular messaging apps. CMB Monaco used Unblu to launch CMB Connect, a secure messaging service. This solution enabled instant, secure document sharing and improved collaboration. The initiative aimed to enhance client satisfaction and streamline advisor workflows.
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Banca Dello Stato, a Swiss bank, wanted to improve customer support by offering new digital channels. They faced a rise in client requests due to increased online banking during the pandemic. To addr...ess this, they implemented Live Chat and Co-Browsing. These tools allowed agents to handle multiple requests efficiently and provide real-time collaboration. As a result, the bank improved service quality and managed a 15% increase in support requests in the first half of 2023.
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A long-standing private bank wanted to enhance digital capabilities for High Net Worth Individuals (HNWIs). They faced security challenges with frequent fraud attempts. To address this, they equipped... Relationship Managers with Secure Messaging. The first phase involved integrating Secure Messenger with ebanking authentication. The next step is to integrate Unblu into Microsoft Dynamics CRM. This aims to reduce email use for sensitive documents and improve client-advisor interactions. The bank saw a 10-point increase in digital usage in France over 18 months.
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Raiffeisenbank, based in Prague, is part of the RBI Group and serves over 1,400,000 customers. To reduce strain on contact centers, they implemented Unblu's Live Chat, which decreased phone and email... inquiries. They also used Co-Browsing for high-touch interactions. The bank's digital sales conversion rate increased from 5% to 8% within a month, showing clients' willingness to use digital channels for business.
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