Unblu Overview

Unblu transforms digital interactions within the financial sector through its comprehensive conversational engagement suite. Tailored for financial services, Unblu's platform facilitates secure and efficient communication between clients and advisors. It enables real-time collaboration, leveraging tools like co-browsing and video chat to enhance customer experience. The platform is particularly effective in addressing the complex needs of financial consultations, ensuring privacy and compliance while fostering trust and clarity. Unblu's focus on the financial industry ensures that every feature aligns with sector-specific requirements, making it an essential tool for institutions aiming to deepen client relationships.

Use Cases

Customers recommend Engagement Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using Unblu.

Other use cases:

  • Customer Feedback Management
  • Content Sharing
  • Communication Management
  • Helpdesk Management
  • Contacts History
  • Call Recording
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Unblu.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
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Unblu Use-Cases and Business Priorities: Customer Satisfaction Data

Unblu works with different mediums / channels such as Phone Calls.

Unblu's features include Personalization, Recording, and Bot. and Unblu support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Unblu analytics capabilities include Custom Reports, and Analytics.

Reviews

"...They provide highly secure engagement and collaboration software, enabling banks to enrich the digital experience of their clients...." Peer review

Unblu, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Unblu offers a comprehensive suite of conversational engagement products for the financial industry. Relationships are reinvented through their innovative solutions.

Unblu Customer wins, Customer success stories, Case studies

What solutions does Unblu provide for Engagement Management?

How does Unblu address your Collaboration Challenges?

What makes Unblu ideal for Sales Document Management?

How efficiently Does Unblu manage your Customer Feedback Management?

What makes Unblu ideal for Content Sharing?

35 buyers and buying teams have used Cuspera to assess how well Unblu solved their Live Chat needs. Cuspera uses 1004 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Delivering Innovation: Celebrating the Tatra banka new in-app collaboration capabilities

Unblu has partnered with Tatra banka and Soitron to enhance Tatra banka's mobile app with Unblu's Digital Client Interaction Solution. This integration introduces "Mobile Co-Browsing," allowing secur...e, efficient client-banker interactions directly within the app. The feature enhances communication capabilities, offering secure messaging and video calls, while maintaining high security standards by restricting access to sensitive client data.

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Raiffeisenbank - Banking

Unblu helped Raiffeisenbank improve product conversion. In 2020, Raiffeisenbank added Live Chat and Co-Browsing to their service. Agents offered better service and gained more insights from customer ...interactions. This let them recommend products that fit each customer. Unblu also helped migrate 500,000 clients to a new front-end. The bank saw higher agent conversion rates and better client satisfaction.

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Carta - Financial Services

Carta faced challenges with their support team due to rapid growth and complex equity management products. Customers lacked self-help options, leading to high handle times and low satisfaction in cha...t support. Carta implemented a strategy to educate support staff, empower analysts, and automate inquiries. They used Unblu's Co-Browsing and Live Chat to guide clients visually. This aimed to reduce repeat queries and improve customer satisfaction. Integration with Salesforce helped Carta analyze client service performance.

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Banca Dello Stato - Banking

Banca Dello Stato, a Swiss bank, wanted to improve customer support by offering new digital channels. In 2020, they implemented Live Chat and Co-Browsing as part of their digitalization strategy. Thi...s helped them handle a 15% increase in support requests during the first half of 2023. The new channels allowed agents to manage multiple requests efficiently and provide better service. The bank aimed to reduce repeat calls and improve customer education through these tools.

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Crédit Agricole next bank - Banking

Crédit Agricole next bank needed to update their digital capabilities to maintain service excellence. They identified a key friction point in their customer journey related to phone call limitations.... To address this, they implemented Unblu's embedded Co-Browsing. This allowed agents to guide customers securely during onboarding, increasing both client and agent satisfaction. The bank plans to further leverage Unblu's platform to enhance service efficiency and maintain high satisfaction levels.

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Raiffeisenbank - Banking

Raiffeisenbank, based in Prague, is part of the RBI Group and serves over 1,400,000 customers. To reduce strain on contact centers, they implemented Unblu's Live Chat, which decreased phone and email... inquiries. They also used Co-Browsing for high-touch interactions. The bank's digital sales conversion rate increased from 5% to 8% within a month, showing clients' willingness to use digital channels for business.

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Frequently Asked Questions(FAQ)

for Unblu

What is Unblu used for?

Unblu is a Live Chat Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Collaboration and Sales Document Management .

What are the top features of Unblu?

Personalization, Recording and bot are some of the top features of Unblu.

What are Unblu alternatives?

Helpcrunch, Haptik, Gist and Tidio are popular alternatives for Unblu.

Where is Unblu located?

Unblu is headquartered at 18 King William Street, London, United Kingdom EC4N 7BP, GB.
lightning

Peers used Unblu for engagement management and collaboration

Unblu Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (6)
Custom Reports

4.72/5 ★

Read Reviews (57)
Analytics

4.47/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (6)
Custom Reports

4.72/5 ★

Read Reviews (57)
Analytics

4.47/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Unblu

Overall Risk Meter

Low Medium High

Top Failure Risks for Unblu

Unblu Inc. News

Partnership

Backbase, Unblu team up for AI-enhanced human banking - IBS Intelligence

Backbase and Unblu have partnered to enhance human banking experiences using AI. This collaboration aims to integrate Unblu's digital interaction capabilities with Backbase's banking platform, improving customer engagement and service delivery in the financial sector.

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Unblu Inc. Profile

Company Name

Unblu Inc.

Company Website

//unblu.com

HQ Location

18 King William Street, London, United Kingdom EC4N 7BP, GB

Social

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