Velaro Platforms Overview
This is a summary of the comprehensive capabilities and benefits of Velaro Platforms based on over 1277 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Velaro Platforms, ProProfs Chat, Comm100, SnapEngage, REVE Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Velaro Platforms is right for your needs? Our Cuspera AI engine can evaluate how Velaro Platforms fits your specific business needs, industry, and context. Get your personalized assessment report today.
Velaro Platforms supports business activities such as:
- Engagement Management
- Workflow Management
- Social Media Analytics
- Performance Management
- Measuring Customer Satisfaction
Velaro Platforms can help you with many business goals, such as Increase Sales & Revenue, Improve ROI, Acquire Customers, Grow Market Share, Improve Efficiency, etc. It can help manage these activities if you use Chat Website and Social Media for these needs. As a solution, Velaro Platforms's capabilities include Feedback Surveys, Personalization, Dashboard, etc.
Velaro Platforms Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Velaro allows interactions with customers using desktop and mobile platforms...." Peer review by User
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Velaro Platforms solved their Live Chat needs. Cuspera uses 1277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using Velaro Platforms.
Use Cases
Peers recommend Engagement Management , Workflow Management , Social Media Analytics , as the business use cases that they have been most satisfied while using Velaro Platforms.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.97/5 ★ |
"...Velaro allows interactions with customers using desktop and mobile platforms...." Peer review by User |
| engaging and following up |
4.96/5 ★ |
"...Of course, it s not realistic for supervisors to watch every engagement...." Live Chat Performance Management |
| Workflow Management with Chat and Social Media |
4.92/5 ★ |
"...It s live help software that fits into your workflows and technology ecosystem from Day 1 . Unparalleled Uptime & Reliability...." Technology Services Solutions |
| Social Media Analytics with Chat and Social Media |
4.95/5 ★ |
"...Only Velaro offers Performance Management a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.97/5 ★ |
"...Velaro allows interactions with customers using desktop and mobile platforms...." Peer review by User |
|
| engaging and following up |
4.97/5 ★ |
| Workflow Management with Chat and Social Media |
4.92/5 ★ |
"...It s live help software that fits into your workflows and technology ecosystem from Day 1 . Unparalleled Uptime & Reliability...." Technology Services Solutions |
|
| Social Media Analytics with Chat and Social Media |
4.95/5 ★ |
"...Only Velaro offers Performance Management a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction...." Peer review from Featured Customers |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1277 insights from peers and experts to help you assess how these Velaro Platforms use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Velaro Platforms
What is Velaro Platforms used for?
What are the top features of Velaro Platforms?
Who uses Velaro Platforms?
What are Velaro Platforms alternatives?
Where is Velaro Platforms located?
Popular Business Setting
for Velaro Platforms
Top Industries
- Information Technology and Services
- Retail
- Construction
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Velaro Platforms to Increase sales & revenue and Improve ROI
Velaro Platforms Alternatives
Peer and Expert Opinion on Features
for Velaro Platforms
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (23) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (12) |
| Recording | Read Reviews (9) |
| Landing page | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (23) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (12) |
| Recording | Read Reviews (9) |
| Landing page | Read Reviews (8) |
IT and Other Capabilities
for Velaro Platforms
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (117) |
| Data Export | Read Reviews (42) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (117) |
| Data Export | Read Reviews (42) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (137) |
| Chat Support | Read Reviews (273) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (137) |
| Chat Support | Read Reviews (273) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (167) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (167) |
Software Failure Risk Guidance
?for Velaro Platforms
Overall Risk Meter
Top Failure Risks for Velaro Platforms
Vendor Profile Details
Company Name
Velaro
Company Website
https://velaro.com/HQ Location
8 Market Place, Suite 300, Baltimore, Maryland 21202, US
Employees
11-50
Social
Financials
PRIVATE
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