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Liveperson LiveEngage vs Haptik: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Liveperson LiveEngage vs. Haptik is based on a specific set of business needs and context. The comparison uses 2896 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Liveperson LiveEngage and Haptik

Liveperson LiveEngage, Haptik, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

logo Haptik

Focus area

Haptik is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Virtual Assistant Platform enhancing customer experience and ROI

Age

1995

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

41

49

Total Goals
(we found evidences for)

8

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



conversion management


workflow management



competitive intelligence


identify target customers


loyalty management

identify target customers



rating and review management



sales call management


promotion management




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • Launch new products

  • Manage risk

  • Improve consistency

  • Scale best practices

  • Reduce bounce

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • See 15 more

Top Channels

Channels Used

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more
  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting