SnapEngage Overview
This is a summary of the comprehensive capabilities and benefits of SnapEngage based on over 2310 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SnapEngage, Pure Chat, Velaro Platforms, Comm100, Userlike, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SnapEngage is right for your needs? Our Cuspera AI engine can evaluate how SnapEngage fits your specific business needs, industry, and context. Get your personalized assessment report today.
SnapEngage supports business activities such as:
- Engagement Management
- Helpdesk Management
- Customer Feedback Management
- Conversion Management
- Social Media Analytics
SnapEngage can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Scale Best Practices, etc. It can help manage these activities if you use Chat Website and Phone Calls for these needs. As a solution, SnapEngage's capabilities include Bot, Widgets, Personalization, etc.
SnapEngage was founded in 2008. Computer Software Vertical is its biggest customer base.
Reviews
"Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuratio...n couldn’t have been simpler. The chatbot automatically routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. " - Jeff Purcell
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SnapEngage solved their Live Chat needs. Cuspera uses 2310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using SnapEngage.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using SnapEngage.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.81/5 ★ |
"...Snap engage is great for integrating into other products and great for their chat service...." Peer review by Verified Reviewer, Real Estate |
| engaging and following up |
4.77/5 ★ |
"...In addition, the integration with Salesforce help capture all the chat sessions to make sure we follow up with potential customers...." Peer review by Executive Sponsor |
| Helpdesk Management with Chat and Phone Calls |
4.71/5 ★ |
"...Automatically synchronize leads and contacts with your CRM or help desk...." Enterprise Live Chat Software For Sales & Support |
| Customer Feedback Management with Chat |
4.84/5 ★ |
"...Helping customers where they want to be has a positive effect on customer satisfaction...." Peer review by Internal Consultant |
| measuring customer satisfaction |
4.83/5 ★ |
"...With SnapEngage, Check City implemented an automatic customer satisfaction survey after each online chat is finished...." Case Study Check City |
| measuring net promoter score |
3.47/5 ★ |
"...Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.81/5 ★ |
"...Snap engage is great for integrating into other products and great for their chat service...." Peer review by Verified Reviewer, Real Estate |
|
| engaging and following up |
4.81/5 ★ |
| Helpdesk Management with Chat and Phone Calls |
4.71/5 ★ |
"...Automatically synchronize leads and contacts with your CRM or help desk...." Enterprise Live Chat Software For Sales & Support |
|
| Customer Feedback Management with Chat |
4.84/5 ★ |
"...Helping customers where they want to be has a positive effect on customer satisfaction...." Peer review by Internal Consultant |
|
| measuring customer satisfaction |
4.84/5 ★ |
| measuring net promoter score |
4.84/5 ★ |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2310 insights from peers and experts to help you assess how these SnapEngage use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. |
|
We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. |
|
SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Purcell Senior Website Developer Inland Cellular |
Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. |
|
Annette Fuller Support Technician iFixit |
We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. |
|
Wendy Gibson Contact Center General Manage Check City |
SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Rent Like a ChampionRead More |
|
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Case Study iFixitRead More |
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Case Study Inland CellularRead More |
Frequently Asked Questions(FAQ)
for SnapEngage
What is SnapEngage?
What is SnapEngage used for?
What are the top features of SnapEngage?
Who uses SnapEngage?
What are SnapEngage alternatives?
Where is SnapEngage located?
Popular Business Setting
for SnapEngage
Top Industries
- Computer Software
- Financial Services
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used SnapEngage to Acquire customers and Enhance customer relationships
SnapEngage Alternatives
Peer and Expert Opinion on Features
for SnapEngage
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (67) |
| Widgets | Read Reviews (45) |
| Personalization | Read Reviews (44) |
| Alerts: popups & Notifications | Read Reviews (30) |
| Dashboard | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (67) |
| Widgets | Read Reviews (45) |
| Personalization | Read Reviews (44) |
| Alerts: popups & Notifications | Read Reviews (30) |
| Dashboard | Read Reviews (18) |
IT and Other Capabilities
for SnapEngage
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (136) |
| Data Export | Read Reviews (63) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (136) |
| Data Export | Read Reviews (63) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (223) |
| 24/7 Support | Read Reviews (464) |
| Phone Support | Read Reviews (52) |
| Email Support | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (223) |
| 24/7 Support | Read Reviews (464) |
| Phone Support | Read Reviews (52) |
| Email Support | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (76) |
| Custom Reports | Read Reviews (248) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (76) |
| Custom Reports | Read Reviews (248) |
Software Failure Risk Guidance
?for SnapEngage
Overall Risk Meter
Top Failure Risks for SnapEngage
Vendor Profile Details
HQ Location
Boulder, CO US
Employees
11-50
Social
Financials
PRIVATE
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