SnapEngage: Use-Cases, Insights and Reviews | 2025 Cuspera

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SnapEngage | Enterprise Chat Software for Sales and Support

App Partner

SnapEngage Overview

SnapEngage transforms customer interactions with its enterprise live chat software, driving conversions and reducing response times. It excels in capturing leads and elevating customer satisfaction, crucial for competitive sales and support environments. The platform's integration of chatbots with live chat facilitates seamless customer engagement, ensuring queries are resolved efficiently. SnapEngage's unique advantage lies in its ability to merge automation with human touch, offering a personalized experience that meets the demands of modern businesses. This hybrid approach not only enhances user satisfaction but also supports sales teams in meeting targets by keeping potential leads engaged and informed.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using SnapEngage.

Other use cases:

Conversion Management
Social Media Analytics
Sending & Publishing Communications
Workflow Management
Capturing Leads
Contact List Management
Lead Engagement

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SnapEngage.

Other priorities:

Increase Sales & Revenue
Improve ROI
Scale Best Practices
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve Internal Communications
Improve Stakeholder Relations

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SnapEngage Use-Cases and Business Priorities: Customer Satisfaction Data

SnapEngage works with different mediums / channels such as Chat. Website. and Phone Calls.

SnapEngage's features include Bot, Widgets, Personalization, etc. and SnapEngage support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SnapEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuratio...n couldn’t have been simpler. The chatbot automatically routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base." - Jeff Purcell

SnapEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SnapEngage offers enterprise live chat software to capture leads, drive conversions, and increase customer satisfaction. Response times are reduced with chatbots and live chat support.

Popular Business Setting

for SnapEngage

Top Industries

Computer Software
Financial Services
Computer & Network Security

Popular in

Mid Market
Small Business
Enterprise

SnapEngage is popular in Computer Software, Financial Services, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on SnapEngage Use Cases

How does SnapEngage facilitate Engagement Management?

SnapEngage allows businesses to engage with website visitors, offering support and assistance through live chat. The software helps companies connect with visitors and provide personalized services. SnapEngage's reporting features have limitations in some areas.

"...I have been working closely with Snap Engage since October 2017...." Peer review by Jenny Naja , Client Services Director

Read Reviews

What benefits does SnapEngage offer for Helpdesk Management?

What Are the key features of SnapEngage for Customer Feedback Management?

What solutions does SnapEngage provide for Conversion Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SnapEngage solved their Live Chat needs. Cuspera uses 2310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jeff Purcell Senior Website Developer Inland Cellular	Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. Testimonial By Jeff Purcell
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller
Wendy Gibson Contact Center General Manage Check City	SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. Testimonial By Wendy Gibson

CUSTOMERS	TESTIMONIALS
Jeff Purcell Senior Website Developer Inland Cellular	Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. Testimonial By Jeff Purcell
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller
Wendy Gibson Contact Center General Manage Check City	SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. Testimonial By Wendy Gibson

Case Studies

Hospitality

Case Study Rent Like a Champion

How SnapEngage helps drive renter checkouts and homeowner signups, and has resulted in decreased call volume.

Computer Software

Case Study iFixit

How iFixit Uses Live Chat to Save the Planet

Consumer Services

Case Study Inland Cellular

How SnapEngage allows Inland Cellular to actually take credit card information in a live conversation.

Financial Services

Case Study Check City

How Check City’s Customer Satisfaction Scores Improved by 15% with SnapEngage

Case Study Tipsy Elves

Implementing SnapEngage live chat, Tipsy Elves has experienced a measurable increase in conversions.

Computer & Network Security

Case Study AlienVault

How AlienVault Experiences 80% Growth With TeamSupport’s Messaging & Live Chat

Frequently Asked Questions(FAQ)

for SnapEngage

What is SnapEngage?

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

What is SnapEngage used for?

SnapEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Customer Feedback Management .