SnapEngage: Use-Cases, Insights and Reviews | 2025 Cuspera

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SnapEngage | Enterprise Chat Software for Sales and Support

App Partner

SnapEngage Overview

SnapEngage offers enterprise live chat software to capture leads, drive conversions, and increase customer satisfaction. Response times are reduced with chatbots and live chat support.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using SnapEngage.

Other use cases:

Conversion Management
Social Media Analytics
Sending & Publishing Communications
Workflow Management
Capturing Leads
Contact List Management
Lead Engagement

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SnapEngage.

Other priorities:

Increase Sales & Revenue
Improve ROI
Scale Best Practices
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve Internal Communications
Improve Stakeholder Relations

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SnapEngage Use-Cases and Business Priorities: Customer Satisfaction Data

SnapEngage works with different mediums / channels such as Chat. Website. and Phone Calls.

SnapEngage's features include Bot, Widgets, Personalization, etc. and SnapEngage support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SnapEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how i...Fixit is leveraging live chat to complement and enhance their overall customer experience." - Annette Fuller

SnapEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SnapEngage

Top Industries

Computer Software
Financial Services
Computer & Network Security

Popular in

Mid Market
Small Business
Enterprise

SnapEngage is popular in Computer Software, Financial Services, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on SnapEngage Use Cases

How does SnapEngage address your Engagement Management Challenges?

SnapEngage allows businesses to engage with website visitors, offering support and assistance through live chat. The software helps companies connect with visitors and provide personalized services. SnapEngage's reporting features have limitations in some areas.

"...Engage your customers with highly intelligent live chat support that has perfect interface...." Peer review by AUBREY L D C, Laboratory Technician, Food & Beverages

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How does SnapEngage facilitate Helpdesk Management?

What solutions does SnapEngage provide for Customer Feedback Management?

Why is SnapEngage the best choice for Conversion Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SnapEngage solved their Live Chat needs. Cuspera uses 2310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller
Mike Doyle CEO Rent Like a Champion	Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekends Testimonial By Mike Doyle
Jeff Purcell Senior Website Developer Inland Cellular	Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. Testimonial By Jeff Purcell

CUSTOMERS	TESTIMONIALS
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller
Mike Doyle CEO Rent Like a Champion	Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekends Testimonial By Mike Doyle
Jeff Purcell Senior Website Developer Inland Cellular	Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuration couldn’t have been simpler. The chatbot automati...cally routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. Testimonial By Jeff Purcell

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Check City Financial Services	Financial Services	Case Study Check City How Check City’s Customer Satisfaction Scores Improved by 15% with SnapEngage Read More
Hootsuite Information Technology and Services	Information Technology and Services	CASE STUDY Hootsuite Hootsuite Reduces Tickets and Boosts Customer Satisfaction with SnapEngage Live Chat. Read More
iFixit Information Technology and Services	Information Technology and Services	CASE STUDY iFixit Increased Customer Satisfaction By 20% And Reduced Response Time By 50% Read More

Frequently Asked Questions(FAQ)

for SnapEngage

What is SnapEngage?

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

What is SnapEngage used for?

SnapEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Customer Feedback Management .