OneContact CC: Product updates, Customer stories, and Insights | 2026 Cuspera

Vodafone Portugal used Collab's Nubitalk gamification platform in its contact centers. The goal was to improve customer satisfaction, call duration, and first-call resolution. After a successful pilo...t with 40 agents, Vodafone rolled out the solution to all centers. The company saw a significant reduction in call duration and better customer retention. The platform uses achievements, quests, and challenges to motivate agents and improve real-time performance.
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Collab's gamification engine helped the R&D team stay motivated and engaged. Over six months, engineers took part in goal-driven challenges. They earned experience points and tracked progress on a li...ve leaderboard. The team used the same tools as contact center agents. Motivation and accountability improved with measurable results.
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Collab’s OneContact helped the Government of Mendoza improve citizen service. They wanted to offer more ways for people to contact them. OneContact let them use phone, Facebook, WhatsApp, and web cal...ls. This made it easier for citizens to get help and manage their own questions. The government now gives faster, better service to the people of Mendoza.
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SFR Business used the OneContact Collab Application suite to launch its Global Contact Center solution in France. The company wanted to offer a modern, cloud-based contact center service for all cust...omer types, from SMBs to global accounts. Collab provided a unique, omnichannel solution that helped SFR Business stay competitive and support remote work needs during and after COVID-19. With this partnership, SFR Business strengthened its customer interaction services and gained a competitive edge in the French market.
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Cludo used Collab's OneContact CC and OneContact WFO to move from onsite to hosted contact center solutions. They needed to stand out in a crowded market and wanted predictable revenue. Collab's flex...ible, SIP-based platform helped Cludo offer new features like intelligent routing and workforce management. Cludo became the largest CCaaS provider in Poland with 1,000 seats. Their revenue grew by over 430% in the last year.
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Vodafone Portugal used Collab's Nubitalk gamification platform in its contact centers. The goal was to improve customer satisfaction, reduce call duration, and increase first-call resolution. The pil...ot project showed better customer satisfaction and higher customer retention. Call duration dropped more than expected. Vodafone decided to roll out the solution to all its contact centers in Portugal.
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