OneContact CC: Use-Cases, Insights and Reviews | 2025 Cuspera

Collab’s OneContact helped the Government of Mendoza improve citizen service. They wanted to offer more ways for people to contact them. OneContact let them use phone, Facebook, WhatsApp, and web cal...ls. This made it easier for citizens to get help and manage their own questions. The government now gives faster, better service to the people of Mendoza.
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Collab's omnichannel contact center solution helped Aon replace its outdated platform of over 10 years. Aon needed a modern system with omnichannel support and integration with their Inbroker platfor...m. The new solution enabled smooth migration, added new features, and improved customer service. With Collab, Aon saw a 30% improvement in customer service KPIs. The platform increased agility, efficiency, and synergy by managing phone, email, and chat interactions.
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OneContact from Collab helped Seguros Sura Argentina move to a single cloud contact center platform. The company wanted to improve customer service, make operations smoother, and let customers manage... their insurance on their own. With OneContact, Seguros Sura Argentina unified its contact centers, added self-service, and kept costs steady. The results included faster response times, better customer satisfaction, and easy scaling for future needs.
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SFR Business used the OneContact Collab Application suite to launch its Global Contact Center solution in France. The company wanted to offer a modern, cloud-based contact center service for all cust...omer types, from SMBs to global accounts. Collab provided a unique, omnichannel solution that helped SFR Business stay competitive and support remote work needs during and after COVID-19. With this partnership, SFR Business strengthened its customer interaction services and gained a competitive edge in the French market.
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Cludo used Collab's OneContact CC and OneContact WFO to move from onsite to hosted contact center solutions. They needed to stand out in a crowded market and wanted predictable revenue. Collab's flex...ible, SIP-based platform helped Cludo offer new features like intelligent routing and workforce management. Cludo became the largest CCaaS provider in Poland with 1,000 seats. Their revenue grew by over 430% in the last year.
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Vodafone Portugal used Collab's Nubitalk gamification platform in its contact centers. The goal was to improve customer satisfaction, reduce call duration, and increase first-call resolution. The pil...ot project showed better customer satisfaction and higher customer retention. Call duration dropped more than expected. Vodafone decided to roll out the solution to all its contact centers in Portugal.
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