OneContact CC Overview

OneContact Suite by Collab is an omnichannel contact center software designed to enhance customer interactions through AI-driven features and comprehensive reporting. Businesses can leverage its capabilities to deliver superior customer experiences across various communication channels. The software's AI tools facilitate intelligent routing and real-time analytics, empowering teams to make data-driven decisions and improve service efficiency. OneContact Suite is particularly beneficial for organizations looking to integrate multiple customer touchpoints seamlessly, ensuring consistent and personalized service. Its robust reporting features provide actionable insights, helping businesses optimize their contact center operations and drive customer satisfaction.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using OneContact CC.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lifetime Value Management
  • Touchpoint Management
  • Channel Management
  • Lead Analytics
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OneContact CC.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

OneContact CC Use-Cases and Business Priorities: Customer Satisfaction Data

OneContact CC works with different mediums / channels such as Social Media. Chat. Video etc.

OneContact CC's features include Bot, and Gamification. and OneContact CC support capabilities include Email Support, 24/7 Support, Phone Support, etc. also OneContact CC analytics capabilities include Analytics, and Custom Reports.

Reviews

"...OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter)...." Peer review from Collab

Peer review evidence (same sources as the product rating summary)

"...I would recommend OneContact to any company wanting to transform contact centers into customer engagement centers...." Peer review by Bruce von M., Co-founder and Joint CEO, Information Technology and Services
"...OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter)...." Peer review from Collab
"...Both inbound and outbound calls can be managed within OneContact CC, with intelligent call distribution for inbound queries based on employee skills, language, age, contact history, and more...." Peer review

OneContact CC, Haptik, Livechat, Provide Support Live Chat, UJET, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Onecontact-cc provides an IP-based multimedia contact center solution. It offers comprehensive campaign and list management across video, voice, chat, email, and social media.

Popular Business Setting

for OneContact CC

Top Industries

  • Telecommunications
  • Information Technology and Services

Popular in

  • Mid Market

OneContact CC is popular in Telecommunications, and Information Technology And Services, and is widely used by Mid Market,

OneContact CC Customer wins, Customer success stories, Case studies

What solutions does OneContact CC provide for Engagement Management?

What solutions does OneContact CC provide for Helpdesk Management?

How does OneContact CC facilitate Contact List Management?

How does OneContact CC address your Measuring Customer Satisfaction Challenges?

9 buyers and buying teams have used Cuspera to assess how well OneContact CC solved their Contact Center Software needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Vodafone Portugal - Telecommunications - Very Large

Collab's Nubitalk gamification platform helped Vodafone Portugal boost contact center performance. The cloud-based system used achievements, quests, and challenges to motivate 120 agents. Vodafone sa...w higher customer satisfaction, shorter call durations, and better customer retention. The rollout required no workflow or hardware changes. Integration included OneContact and internal systems.

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Collab R&D team - Information Technology And Services - Medium

Lisbon, Portugal

Collab used its own gamification engine with its R&D team. Over six months, engineers joined goal-driven challenges tied to real work objectives. The team earned experience points and tracked progres...s on a live leaderboard. Motivation and accountability improved. The gamification tools made work more engaging and measurable.

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Vodafone Portugal - Telecommunications - Very Large

Vodafone Portugal used Collab's Nubitalk gamification platform in its contact centers. The goal was to improve customer satisfaction, call duration, and first-call resolution. After a successful pilo...t with 40 agents, Vodafone rolled out the solution to all centers. The company saw a significant reduction in call duration and better customer retention. The platform uses achievements, quests, and challenges to motivate agents and improve real-time performance.

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Vodafone Portugal - Telecommunications - Very Large

Lisbon, Portugal

Vodafone Portugal used Collab’s Nubitalk cloud-based gamification platform in its contact center. The pilot included 40 agents and focused on customer satisfaction, call duration, and first-call reso...lution. The solution integrated achievements, quests, and challenges into daily workflows. Vodafone saw a significant reduction in call duration, improved customer retention, and higher customer satisfaction. The rollout expanded to all contact centers in Portugal after the pilot exceeded expectations.

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Gobierno de Mendoza - Government Administration

Collab’s OneContact helped the Government of Mendoza improve citizen service. They wanted to offer more ways for people to contact them. OneContact let them use phone, Facebook, WhatsApp, and web cal...ls. This made it easier for citizens to get help and manage their own questions. The government now gives faster, better service to the people of Mendoza.

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GoConnection - Consumer Services

OneContact CC helped GoConnection, a remote BPO specialist, improve its outbound call operations. The company needed a flexible, cloud-based contact center solution to support rapid growth and remote... work during the COVID-19 pandemic. By using OneContact CC, GoConnection made its service more efficient and allowed agents to work from home. This led to better customer experiences and greater adaptability for the business.

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lightning

Peers used OneContact CC for engagement management and helpdesk management

OneContact CC Competitors

OneContact CC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)

Software Failure Risk Guidance

?

for OneContact CC

Overall Risk Meter

Low Medium High

Top Failure Risks for OneContact CC

Collab Inc. News

Partnership

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Partnership

Cirion expands partnership with Collab to launch Nubitalk in LATAM

Cirion Technologies has expanded its partnership with Collab to launch Nubitalk, Collabs cloud-based contact center solution, across Latin America. Nubitalk, now hosted on Microsoft Azure, delivers advanced customer experience features such as AI, sentiment analysis, and gamification to regional clients via the public cloud.

Read more →
Product

From Search to Found: Introducing KYRA, Our New Knowledge Base Feature

Collab introduced KYRA, an AI-powered feature in their help desk system, to improve access to their knowledge base. KYRA helps users quickly find relevant documentation, enhancing the customer experience.

Read more →

Collab Inc. Profile

Company Name

Collab Inc.

Company Website

https://www.collab.com/en/

HQ Location

Av. D. João II, nº43, 4., Lisbon, 1990-084, PT

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A