LiveChat helped Cabins of the Smoky Mountains improve customer service speed. The company needed faster ways to answer guest questions and book reservations. LiveChat gave them instant chat, canned r...esponses, and message sneak-peek. These features cut response times and made agents more efficient. Managers used reports and goals to track performance. The new chat channel led to better guest satisfaction and higher sales.
Construction Case Studies and Success Stories with Livechat
CASE STUDY Green Retreats
LiveChat helped Green Retreats improve customer communication and sales. The company wanted a simple, modern way to answer customer questions fast. They chose LiveChat for its easy setup and clean in...terface. The sales team uses LiveChat on every page and even after hours. Automated greetings led to almost 700 chats from interested visitors. Green Retreats achieved a 92% customer satisfaction rate using LiveChat.
Financial Services Case Studies and Success Stories with Livechat
CASE STUDY Mr Lender
LiveChat helped Mr Lender boost website engagement by 10%. The company used LiveChat to answer customer questions faster than email or phone. Canned and scripted responses helped agents stay complian...t and provide quick answers. Mr Lender earned over 14,000 five-star reviews after installing LiveChat. The company also won two Consumer Credit Awards for customer service.
LiveChat helped EasyCompanies make customer support faster and easier. Before, customers waited on the phone and had to answer many ID questions. With LiveChat, agents can chat with several customers... at once and see customer info right away. This reduced the number of phone calls and let customers get help sooner. EasyCompanies found that more people use chat when it is available, meeting their goal to cut down on calls.
Entertainment Case Studies and Success Stories with Livechat
CASE STUDY Wembley Stadium
LiveChat and ChatBot helped Wembley Stadium handle up to 8,000 customer inquiries a day. The AI-powered ChatBot managed 12,000 chats per month, reducing support tickets and speeding up responses. Sal...es teams now connect with qualified leads in seconds instead of days. In just eight months, Wembley generated $1.5 million in extra revenue using chat automation. Fans and clients get instant answers, making customer service faster and more efficient.
Consumer Services Case Studies and Success Stories with Livechat
CASE STUDY Depositphotos
LiveChat helped Depositphotos improve customer support and increase visitor-to-buyer conversion. Depositphotos wanted to reach 100% customer satisfaction by offering real-time chat support. They chos...e LiveChat for its easy integration, usability, and price. The chat feature allowed customers to get fast answers without calling or emailing. Depositphotos used features like chat transfers, queueing, and supervision to keep service quality high. This led to better pre-sales, sales, and post-sales support.
Banking Case Studies and Success Stories with Livechat
CASE STUDY GreenState Credit Union
LiveChat helped GreenState Credit Union lower their cost per interaction. The chat tool let one employee help four members at once, instead of just one by phone. GreenState used LiveChat’s reporting ...tools to track efficiency. During the pandemic, they sent their chat team home and kept service running smoothly. A new identity verification system in LiveChat will save about $6,000 per month. Chat volume increased, but only a few new staff were needed because LiveChat made the team more efficient.
Non-Profit Organization Management Case Studies and Success Stories with Livechat
CASE STUDY Innovations for Learning
LiveChat helped Innovations for Learning improve in-app support for their TutorMate platform. The team switched from a custom chat that caused slowdowns and confusion to LiveChat, which allowed one-o...n-one chat channels and better tracking. Integration with Zendesk and custom tagging features made it easier to manage and analyze support requests. The support team now handles 80 to 100 chats daily, responding faster and more efficiently to teachers and tutors.
LiveChat helped Movember handle over 13,000 chats during their campaign. Movember used LiveChat to support their global community and answer questions about men's health. The platform allowed them to... provide 24/7 service with up to 25 agents during peak times. Movember achieved a 97% customer satisfaction rate. LiveChat reduced calls and emails, making support faster and more efficient.
LiveChat helped GetResponse improve customer service by enabling 24/7 support. The company used LiveChat to answer more customer questions quickly and keep support quality high. With 25 agents workin...g from Canada and Poland, they handled more chats at once and gathered better data on customer needs. As a result, GetResponse reduced customer churn and increased customer satisfaction.
LiveChat helps Appsvio give fast, real-time support to their customers. Appsvio embedded LiveChat in their Jira apps and product pages. This lets users chat with the team while configuring features. ...Three co-founders, all Jira-certified, handle chats using the LiveChat mobile app. This support model gives instant help and inspires new product ideas. Customers get quick answers and better demo sessions, making them happier.
LiveChat helped Rushcliff improve customer communication for their Private Practice Software. Rushcliff added LiveChat to their website, knowledge base, and inside their product. Customers can now ge...t help with one click. The support team uses canned responses to answer questions faster. Customers like the new chat feature and give positive feedback. Rushcliff expects chat usage to grow as more clients update their software.
LiveChat helped OptinMonster boost sales and customer service. Before LiveChat, OptinMonster used only email support and struggled to handle growing pre-sale questions. With LiveChat, they hired four... agents and used features like canned responses and automated greetings. Visitors who chatted were 11 times more likely to buy. The average revenue per user from chat was 16 times higher. Customer satisfaction reached 85% after using LiveChat.
LiveChat helped Nju Mobile build its brand and increase sales in the Polish telecom market. The company used LiveChat to provide instant answers and high-touch service, encouraging customers to order... during chats. Nju Mobile implemented custom greetings and monitored performance with ecommerce reports and post-chat surveys. Agents now handle about 2,000 customer conversations each week. Customers praise the chat's accessibility and ease of use.
Automotive Case Studies and Success Stories with Livechat
CASE STUDY Montway Auto Transport
LiveChat helps Montway Auto Transport improve customer service. Montway wanted a new way for customers to contact them. They chose LiveChat for its easy interface and strong reporting. The team uses ...LiveChat for sales and support, with 9 agents working 24/7. Favorite features include canned responses, visitor info, and chat tags. Customers like chat because it is fast and works any time, even late at night.
LiveChat helped Lift Kits 4 Less boost sales on their Magento ecommerce store. The company needed fast customer responses to win sales in the competitive automotive market. LiveChat let them answer q...uestions quickly and track customer activity. Integration with Magento was easy. They now close 5-10 extra deals daily and respond to customers within one minute. Customer satisfaction reached 90% after using LiveChat for over seven years.
LiveChat helped Fox Rent a Car boost online reservations. The company wanted a new way for customers to talk to reservation agents. They added LiveChat to their website. Customers started using chat ...right away. Agents now handle up to 800 chats a day, sometimes 25 at once. LiveChat features like message sneak peek and canned responses help agents work faster. Fox Rent a Car saw more sales and better customer service with LiveChat.
LiveChat helps Europcar make it easier for customers to talk with sales. The company replaced contact forms with a chat widget on all 2ndMove pages. LiveChat supports 45 languages, so Europcar can he...lp customers worldwide. Pre-chat and post-chat surveys help improve service. Europcar now gets more chats than emails and solves issues faster. More website visitors become customers after using LiveChat.
LiveChat helped AutoAccessoriesGarage.com boost conversions by 485%. The company wanted to give better customer support and reduce phone calls. They used LiveChat to answer questions about car parts ...and help with orders. Custom chat invitations led to a 30% higher chat interaction rate and a 5% increase in conversion rate. The team now handles more chats, extends service hours, and gives fast help to customers.
Consumer Electronics Case Studies and Success Stories with Livechat
CASE STUDY Sensorem
LiveChat helped Sensorem fix lost sales from missed chats. Their old chat tool let visitors leave if no one replied fast. After switching to LiveChat, Sensorem used chat greetings to engage more webs...ite visitors. The mobile app let staff answer questions anytime, even after hours. Sensorem doubled sales after installing LiveChat. Customer satisfaction rose by 10%. Average contract length and customer lifetime value grew by 5%. Monthly revenue increased by 20%.
LiveChat helped Sephora move their in-store customer experience online after closing stores in March 2020. Sephora used LiveChat to offer expert consultations and product advice to customers on their... website. The solution let customers get help from consultants without visiting stores. After using LiveChat, Sephora saw a 25% increase in average order value. Online consultations made up 1.7% of Sephora’s digital channel profits.
Education Case Studies and Success Stories with Livechat
CASE STUDY District 49
LiveChat helped District 49 improve communication with parents. Before LiveChat, parents struggled to find information and felt frustrated. The district added LiveChat to its website, letting parents... chat with real agents and get quick answers. Fifteen agents use LiveChat, making conversations personal and helpful. Parents now get better service, send fewer angry messages, and have more meaningful talks with the district.
LiveChat helps Grove City College connect with students during the application process. The college uses the chat widget on key web pages, letting students ask questions and get help right away. Auto...mated greetings and targeted chat invitations make it easy for students to reach out. The admissions team handles up to 53 chats a day and 600-700 contacts each month. Integration with Salesforce lets staff answer questions fast and track student applications. LiveChat makes the process smoother for students and staff.
CASE STUDY American Business and Technology University
LiveChat helped American Business and Technology University organize student communication. Before LiveChat, staff struggled with emails, tickets, and Yahoo chats. The university chose LiveChat for i...ts easy setup and advanced features like chat history and analytics. LiveChat is now on every page and in learning platforms, with 24/7 support. The result was a 50% drop in phone calls and lower costs for returned calls. Students and staff praise the cleaner, faster support experience.
Real Estate Case Studies and Success Stories with Livechat
CASE STUDY Luxury Estates International
LiveChat helped Luxury Estates International respond to buyers and sellers in real time. The company used LiveChat to give instant answers and build trust with clients. Agents used desktop and mobile... apps to never miss a chat. They set up a pre-chat survey and integrated with MailChimp to get more leads. File sharing and quick responses made customers happy. LiveChat increased customer conversion by 30% for Luxury Estates International.
LiveChat helped ForSaleByOwner improve customer service speed and quality. The company set up two LiveChat accounts, one for sales and one for support. Customers can reach agents quickly, even after ...hours, using the mobile app. Canned responses make replies faster. Since using LiveChat, ForSaleByOwner's business has grown by 100% a year. More customers sign up after chatting with agents.
Government Administration Case Studies and Success Stories with Livechat
CASE STUDY BBB Boston
LiveChat helped BBB Boston improve customer service by adding chat support to their website. BBB Boston used features like canned responses, reporting, and archives to make communication easier. Inte...grations with Facebook, join.me, and Google Analytics boosted their support efforts. The support team grew from 5 to 16 agents. BBB Boston now handles about 1200 chats per month, helping both consumers and businesses.
Marketing and Advertising Case Studies and Success Stories with Livechat
CASE STUDY Benchmark
LiveChat helped Benchmark support users 24/7 and manage chats in multiple languages. Benchmark used LiveChat to route chats to the right department and language, improving customer service. The compa...ny saw a 25% increase in customer satisfaction, reaching 90% satisfied customers. LiveChat also helped Benchmark close more sales and retain customers. Benchmark’s agents liked the reporting and pop-up messages. The tool made it easy for customers to get help quickly.
LiveChat helped The Chat Shop deliver fast responses and seamless customer service. The Chat Shop used LiveChat to generate 50% more leads from existing website traffic. They reached a 98% customer s...atisfaction rate. The team used features like unlimited agent accounts, proactive greetings, and advanced reporting. LiveChat enabled The Chat Shop to increase sales and improve client happiness.
LiveChat helped AWeber improve customer support. AWeber used LiveChat to offer 24/7 live chat and email support. The team used features like reporting, visitor tracking, and post-chat surveys. They c...apped agents at three chats to keep quality high. Customer satisfaction rose from 92% to 95% after using LiveChat. AWeber plans to use LiveChat for sales and quality assurance in the future.
LiveChat helped Logical Position boost inbound leads by 150%. The company used LiveChat desktop and mobile apps to connect with website visitors at any time. This led to a 30-40% increase in inbound ...sales. Agents could respond to leads even late at night. Logical Position gained an edge over competitors in online marketing lead capture.
LiveChat helped SOFTSWISS boost conversions to over 5%, beating industry standards. The company used LiveChat and ChatBot to handle millions of chats and tickets each year. ChatBot now manages up to ...15% of chats, cutting transfers to human agents by 30%. SOFTSWISS eliminated missed chats and saved up to 5 minutes per chat. Customer satisfaction scores stayed high, between 80-90%.
LiveChat's SnapCall app increased customer satisfaction and sales by 15% and reduced call handling time by 30%, ultimately leading to improved customer service and agent productivity.
Manufacturing Case Studies and Success Stories with Livechat
CASE STUDY PlasticPrinters
LiveChat helped PlasticPrinters save money on lead generation. The company switched from phone and email to chat for faster customer communication. They started with one agent and expanded to five ag...ents across five sites. Custom chat invitations increased customer engagement. PlasticPrinters saved over $12,800 per month on lead acquisition. They gained an extra $65,000 in business each month using LiveChat.
LiveChat helped Pioneer Millworks connect their customer service and sales teams. They integrated LiveChat with Shopify and Salesforce. This made it easier to answer questions and help customers get ...product samples. The sales team could close projects faster. Pioneer Millworks increased its average opportunity value by 16%. The company also saw growth in online sample transactions.
LiveChat helped Kinguin improve customer support. Kinguin switched from tickets to LiveChat for faster help. They use 30 agents to handle 6,000 chats weekly in 16 languages. Kinguin created departmen...ts and a chatbot to speed up responses. They track satisfaction with chat ratings and surveys. Kinguin now has a 97% customer satisfaction rate, much higher than the global average.
LiveChat helped HostAdvice boost sales and improve customer experience. HostAdvice used LiveChat to offer 24/7 chat support, with agents handling up to 90 chats per shift. The company saw 35% of all ...sales involve LiveChat, and 19% of sales happen directly because of chat. Customer feedback through chat improved their detraction ratio from 85% to 96%. HostAdvice plans to expand LiveChat use by integrating Google Analytics.
LiveChat helped SmugMug improve customer support for photographers. Before LiveChat, SmugMug only offered email support and wanted a faster way to help users. LiveChat gave them instant chat, message... sneak-peek, chat transfers, and detailed reports. The support team now chats with customers 12 hours a day, Monday to Friday. With LiveChat, SmugMug reached a 94% customer satisfaction rate and handles over 1,000 chats each month.
LiveChat helped Prijsvergelijken increase sales by up to 20%. The company wanted to build trust and offer real advice to customers. They used LiveChat to give fast, personal support and gather feedba...ck. Four agents managed all chats, making the website more accessible. Customers left positive reviews, and the company saw 10-20% more revenue after using LiveChat.
Other Industry Case Studies and Success Stories with Livechat
CASE STUDY PureVPN
LiveChat helped PureVPN boost sales by 15-20%. PureVPN used LiveChat to support website visitors and track sales with features like Reports, Goals, and Sales tracker. The support team grew to over 30... agents. Customer satisfaction rose by 34%, reaching 94%. Customers prefer live chat over email and calls, making support faster and easier.
LiveChat helped Edmund Optics handle 50% of customer interactions through chat. Before LiveChat, they struggled to support customers choosing from over 30,000 products. LiveChat features like chat ta...gging, transcripts, and post-chat surveys improved support and data collection. Chat volume grew from 11% in 2011 to 42% in 2017, surpassing email and phone. Customers praised the chat option and service quality.
LiveChat helped Direct365 speed up query handling and improve customer interactions. The company used two types of chat invitations: manual invites on their Supplies site and automatic, contextual in...vites on their Contracts Service page. Eight agents manage chats, using visitor monitoring to offer help at the right time. Customers now get answers faster, leading to more conversions and positive reviews. LiveChat made it easier for Direct365 to track, resolve, and report customer issues.
