Touch Support
- Information Technology And Services
- Medium
Indianapolis, USA
Touch Support used LiveChat to boost customer satisfaction by 11%. Before LiveChat, their satisfaction rate was 84%. After adding live... chat, 24% of new customers came through chat, driving over 30% of expected revenue. Chat support cut issue resolution time from 34 minutes to just 9 minutes. The team now handles over 13,000 chats monthly with 57 agents across three offices.
SOFTSWISS
- Information Technology And Services
- Medium
LiveChat helped SOFTSWISS achieve over 5% conversion rates, beating industry standards. By integrating ChatBot, SOFTSWISS reduced chat transfers by 30%... and eliminated missed chats. Player satisfaction scores reached up to 90%. LiveChat enabled fast, flexible support for millions of chats and tickets each year. SOFTSWISS used proactive campaigns and real-time support to improve the player experience.
Rushcliff
- Information Technology And Services
- Small
Nottingham, UK
Rushcliff used LiveChat to improve customer service in their medical software. They added live chat to their website, knowledge base,... and inside their Private Practice Software (PPS). This made it easy for clients to get help with just one click. Customers liked being able to chat while using the software. Rushcliff received strong positive feedback and expects chat usage to grow as more clients update.
PureVPN
- Information Technology And Services
- Medium
Hong Kong, Hong Kong
LiveChat helped PureVPN increase sales by up to 20%. PureVPN wanted a simple way to talk to users and improve... customer service. They used LiveChat to track sales and measure agent performance. The support team used features like reports, goals, and sales tracking. Customer satisfaction rose by 34%, reaching 94%. Customers liked the 24/7 live chat for quick help.
Touch Support
- Information Technology And Services
- Medium
Indianapolis, USA
Touch Support used LiveChat to add a new support channel for customers. Customer satisfaction increased by 11%, rising from 84%.... 24% of new customers first contacted Touch Support via live chat, driving over 30% of expected revenue. Chat support resolved issues in 9 minutes or less, nearly four times faster than helpdesk tickets. LiveChat’s customization, real-time features, and reporting tools helped Touch Support improve service and sales.
PureVPN
- Information Technology And Services
- Medium
Hong Kong, Hong Kong
PureVPN used LiveChat to improve customer service and boost sales. They wanted a simple tool for real-time website communication. LiveChat... helped their support team of over 30 agents track sales and monitor agent performance. PureVPN saw a 15-20% increase in sales and a 34% rise in customer satisfaction. Customers liked the 24/7 live chat for quick help with pre- and post-sales questions.
Rushcliff
- Information Technology And Services
- Small
Nottingham, UK
Rushcliff added LiveChat to their patient and practice management software. They wanted to help busy medical professionals get answers quickly.... LiveChat made it easy for clients to ask questions without calling. The team used pre-made answers to help more people fast. Customers liked chatting while working in the software. Rushcliff plans to expand live chat as more clients update.
SOFTSWISS
- Information Technology And Services
- Medium
LiveChat helped SOFTSWISS boost player engagement and satisfaction. The company saw conversion rates exceed 5% and customer satisfaction scores reach... up to 90%. ChatBot integration automated up to 15% of chats, freeing agents for complex issues. Missed chats were eliminated, and chat transfers dropped by 30%. LiveChat's real-time support and reporting improved the player experience for millions of users.
HostAdvice
- Information Technology And Services
- Medium
LiveChat helped HostAdvice boost sales, with 19% of all sales coming directly from chat. HostAdvice used LiveChat to offer 24/7... support, improving customer experience and key website metrics. The company saw its detraction ratio rise from 85% to 96% after using chat for feedback. Agents handle up to 90 chats per shift, and customers value instant help. HostAdvice plans to integrate Google Analytics with LiveChat for deeper insights.
Education Case Studies and Customer Success Stories with Livechat
Valley Driving School
- Education
- Small
Vancouver, Canada
Valley Driving School used LiveChat Insights to manage thousands of weekly chats. The team grew from 2 to 20 agents... as chat demand increased. Insights provided weekly summaries of top customer questions, helping the team spot trends and improve their website. Alerts and reports enabled quick coaching and better staffing decisions. As a result, Valley Driving School improved response times and customer satisfaction.
LiveChat helped the University of Windsor Library reach 96% customer satisfaction. Students found the library catalog confusing, so the library... added LiveChat to its website. Four full-time and four part-time staff use LiveChat to help visitors online. Features like message sneak peek and chat tags let staff respond faster and track common issues. Pre- and post-chat surveys help gather feedback and improve service. The library now provides quick, helpful support to students and website visitors.
LiveChat helped Valley Driving School handle a surge in chat volume, growing their support team from 2 to 20. The Insights feature... summarizes weekly chat trends, letting managers spot top questions and update resources fast. Alerts track key metrics like response time and satisfaction, so supervisors can coach agents quickly. Insights emails help managers make fast, data-driven decisions. This led to better staffing, faster replies, and higher customer satisfaction.
LiveChat helped the University of Windsor Library reach 96% customer satisfaction. Visitors found the library catalog confusing, so the library... added LiveChat to its website. Four full-time and four part-time staff use LiveChat to help over 6,000 monthly website visitors. Features like message sneak peek, chat tags, and pre- and post-chat surveys improved support. The team tracks satisfaction and customizes chat themes for better engagement.
American Business and Technology University
- Education
- Medium
LiveChat helped American Business and Technology University cut phone calls by 50%. The university used LiveChat to organize student communication... and reduce chaos from emails and tickets. The support team now tracks performance with the LiveChat dashboard and uses chat history for staff training. Students prefer chat for support, lowering returned call costs. LiveChat keeps communication clear and helps staff respond quickly.
LiveChat helped Innovations for Learning improve in-app support for their TutorMate platform. The nonprofit replaced a custom chat system with... LiveChat, enabling one-on-one chat channels and deep integration using the API. The support team now handles 80 to 100 chats daily, with faster response times and better analytics through tagging. Integrations with Zendesk and custom variables give agents the data they need to resolve issues quickly.
LiveChat helped Grove City College make the application process easier for students. The college used the chat widget on key... website pages to answer questions and guide applicants. Automated greetings and proactive chat invitations increased student engagement. The team handled up to 53 chats a day and used Salesforce integration to access student data quickly. This improved communication and helped more students complete their applications.
LiveChat helped District 49 improve communication with parents. Before LiveChat, parents struggled to find information and felt frustrated. The district... added LiveChat to its main website and school sites. Now, parents get quick answers and feel heard. Fifteen agents use LiveChat to guide visitors and build relationships. Parents send fewer angry messages and have better conversations with the district.
Internet Case Studies and Customer Success Stories with Livechat
SmugMug
- Internet
- Medium
Mountain View, USA
LiveChat helped SmugMug boost customer satisfaction to 94%. Before LiveChat, SmugMug only offered email support and needed a faster way... to help users. LiveChat gave them instant chat, message sneak-peek, and chat transfers. The support team now chats with customers 12 hours a day, Monday to Friday. Over 1,000 chats happen each month. SmugMug uses chat reports and statistics to keep improving their service.
LiveChat helped Prijsvergelijken increase sales by up to 20%. The company used LiveChat to give fast, personal support to online... shoppers. Four agents handled all chats, making the website more accessible and building trust. LiveChat let Prijsvergelijken learn why customers leave and improve their FAQ. Customers left more positive reviews, and the company earned more revenue.
OptinMonster used LiveChat to boost sales and improve customer service. Before LiveChat, they relied on email support and struggled to... handle growing pre-sale questions. After adding LiveChat, visitors who chatted were 11 times more likely to buy. The average revenue per user for chat users was 16 times higher. OptinMonster also achieved an 85% customer satisfaction rating. Automated greetings and canned responses helped them answer more questions quickly.
LiveChat helped Prijsvergelijken increase sales by up to 20%. The company used LiveChat to answer customer questions quickly and build... trust. Four agents manage all chats, with two online at a time. LiveChat also lets them collect feedback and improve their website. Customers leave more positive reviews and feel supported. LiveChat makes the site more accessible for everyone.
LiveChat helped SmugMug boost customer satisfaction to 94%. Before LiveChat, SmugMug only offered email support. They needed a fast, easy... chat tool for instant help. LiveChat gave them features like message sneak-peek and chat transfers. The support team now chats with customers 12 hours a day, Monday to Friday. SmugMug uses chat reports and visitor info to personalize service and improve response times.
OptinMonster used LiveChat to boost sales and improve customer service. Before LiveChat, they relied on email support and missed real-time... sales opportunities. After adding LiveChat, visitors who chatted were 11 times more likely to buy. The average revenue per user for chat users was 16 times higher. OptinMonster also achieved an 85% customer satisfaction rating. Automated greetings and canned responses helped agents answer quickly and close more sales.
LiveChat helped Kinguin reach a 97% customer satisfaction rate. Kinguin serves over 25,000 users each month with 30 agents using... LiveChat 24/7 in 16 languages. The team uses chat tags, automatic greetings, and post-chat surveys to improve support. LiveChat is the main contact channel, making it easy for users to get help. Kinguin's customer satisfaction is far above the global average, showing strong results for customer service software.
Automotive Case Studies and Customer Success Stories with Livechat
AutoAccessoriesGarage.com
- Automotive
- Medium
LiveChat helped AutoAccessoriesGarage. com boost conversion rates by 485%. The company used LiveChat to replace phone calls and offer fast,...expert advice on automotive parts. Custom chat invitations increased chat interaction rates by 30% and improved conversion rates by 5%. Google Analytics integration helped target high-need product pages. With 24 agents, AAG now delivers consistent, seven-day customer support and higher sales.
LiveChat helps Europcar turn website visitors into customers. The company replaced contact forms with a chat widget, making it easier... for customers to reach sales reps. LiveChat supports 45 languages and uses pre- and post-chat surveys to improve service. Europcar now gets more chats than emails and solves issues faster. Marketing campaigns drive chat spikes, boosting conversions and sales.
LiveChat helped Fox Rent A Car boost car reservations by adding real-time chat support. The company launched LiveChat with five... agents, quickly expanding to ten, and now 36 agents handle up to 800 chats daily. Features like message sneak peek and canned responses let agents manage high chat volumes and improve customer experience. LiveChat opened a new sales channel and made it easier for customers to book rentals online. Fox Rent A Car saw immediate customer adoption and increased sales opportunities.
LiveChat helped Lift Kits 4 Less boost sales on their Magento ecommerce store. The company used LiveChat to answer customer... questions fast, closing 5–10 extra deals daily. They tracked customer activity and improved support with features like visitor monitoring and automated greetings. Integration with Magento was quick and easy. Lift Kits 4 Less now handles dozens of queries daily and maintains 90% customer satisfaction.
LiveChat helps Montway Auto Transport offer 24/7 customer support and sales chat. The team uses canned responses, visitor information, and... chat tags to answer questions fast. Customers prefer chat over phone, especially late at night. LiveChat lets agents deliver better service and learn from chat analytics. Montway keeps improving customer experience with LiveChat features.
The Chat Shop used LiveChat to boost customer satisfaction to 98%. They generated 50% more leads from existing website traffic.... Their clients saw a $4.4 million sales increase in nine months. Response times dropped to 29 seconds for first replies. LiveChat's reporting and customization features helped improve team performance and client results.
The Chat Shop used LiveChat to boost customer service and sales for its clients. After installing LiveChat, they achieved a... 98% customer satisfaction rating. The company generated 50% more leads from existing website traffic. Visitors who chatted were five times more likely to convert. Their response times dropped to under 32 seconds, helping deliver fast support and more value to clients.
LiveChat helped AWeber boost customer satisfaction from 92% to 95%. AWeber used LiveChat to provide 24/7 support for their global... email marketing customers. The team of 35+ specialists used features like reporting, visitor tracking, and post-chat surveys. LiveChat's intuitive interface required little training. AWeber credits LiveChat for making their support faster and more effective.
LiveChat helped Benchmark support users 24/7 and manage chats in multiple languages. Benchmark used LiveChat to route chats to the... right department and language, improving customer service. The company saw a 25% increase in customer satisfaction, reaching 90% satisfied customers. LiveChat also helped Benchmark close more sales and retain customers. Benchmark’s agents liked the reporting and pop-up messages. The tool made it easy for customers to get help quickly.
Logical Position
- Marketing And Advertising
- Medium
LiveChat helped Logical Position boost inbound leads by 150%. The marketing agency used LiveChat desktop and mobile apps to connect... with website visitors instantly. This led to a 30-40% increase in inbound sales. Agents could chat with leads even late at night, improving customer experience. LiveChat gave Logical Position an edge in a competitive online marketing space.
Tier1FX used LiveChat to improve customer service for forex traders. They installed chat software to offer fast, interactive support in... five languages. The chat is managed by 15 trained agents and is used for both support and sales. Customers value the quick responses and easy access to help. Tier1FX credits LiveChat with building customer trust and supporting their business growth.
Tier1FX used LiveChat to improve customer service for forex traders. They installed chat software to offer fast, interactive support in... five languages. Fifteen trained agents handle both support and sales inquiries. Customers like the quick help and easy access to chat. Tier1FX credits LiveChat with building customer trust and supporting their profits.
LiveChat helped EasyCompanies cut down on support calls by moving customer service to chat. Customers now get answers faster, without... waiting on the phone. Agents can help more people at once and need less time for each case. The message sneak peek feature lets agents reply quickly. EasyCompanies found that more customers use chat when it is available, reducing phone calls. The company plans to use LiveChat to scale support for other brands.
LiveChat helped Mr Lender boost website engagement by 10%. The company offers short-term emergency loans and needed fast, compliant customer... support. LiveChat enabled quick answers and personal service, improving customer satisfaction. Mr Lender earned over 14,000 five-star reviews and won two Consumer Credit Awards after using LiveChat. The team uses canned responses and QA programs to stay compliant and efficient.
Construction Case Studies and Customer Success Stories with Livechat
Pioneer Millworks
- Construction
- Small
Farmington, USA
LiveChat helped Pioneer Millworks increase their average opportunity value by 16%. The company integrated LiveChat with Shopify and Salesforce, making... it easier for sales and customer service teams to work together. Agents can now help customers get product samples faster and answer questions in real time. Online samples transaction rates grew by 5% after installing LiveChat. The sales team can access chat transcripts to continue conversations and close more projects.
LiveChat helped Pioneer Millworks increase their average opportunity value by 16%. The company integrated LiveChat with Shopify and Salesforce, making... it easier for sales and customer service teams to work together. Agents can now help customers get product samples faster and answer questions in real time. Online sample transaction rates grew by 5% after installing LiveChat. The team now engages customers sooner, leading to more calls and emails and better sales outcomes.
LiveChat helped Green Retreats reach 92% customer satisfaction. The company builds garden rooms for private, educational, and corporate use. They... chose LiveChat for its easy setup and user-friendly interface. The sales team uses LiveChat to answer questions instantly, including after hours. Automated greetings led to nearly 700 chats from engaged visitors. Customers praise the quick, helpful support.
Entertainment Case Studies and Customer Success Stories with Livechat
Wembley Stadium
- Entertainment
- Large
London, UK
LiveChat and ChatBot helped Wembley Stadium handle up to 8,000 customer inquiries per day. The AI-powered solution resolved thousands of... questions instantly, reducing support tickets and wait times. Sales teams now connect with qualified leads in seconds, not days. In just eight months, Wembley generated $1.5 million in extra revenue. Fans and clients get faster, more accurate answers during major events.
LiveChat helped STS handle 40,000–50,000 chats each month, even during peak match days. The support team reduced queue times by... about 20% and kept customer satisfaction high at 82%. ChatBot resolved over 16,000 chats in seven months, freeing agents for complex issues. Misunderstood messages dropped from 22% to 13% in a year. STS used skill-based routing, priority support, and AI tools to deliver fast, human-centered service.
LiveChat and ChatBot helped Wembley Stadium handle up to 12,000 chats per month. The AI-powered solution resolved thousands of customer... inquiries daily. This reduced support tickets and gave fans instant answers. Sales teams now connect with qualified leads in seconds, not days. In just eight months, Wembley generated $1.5 million in new revenue from chat-driven sales. The stadium improved both customer service and sales with real-time automation.
Computer Software Case Studies and Customer Success Stories with Livechat
Appsvio
- Computer Software
- Small
LiveChat helps Appsvio deliver instant customer support for their Jira apps. Before LiveChat, Appsvio struggled with too many channels and... slow email responses. Embedding LiveChat in their apps lets users chat with co-founders directly during setup. This real-time support improves customer satisfaction and inspires new product ideas. Appsvio also uses HubSpot and Calendly integrations to streamline support and demo bookings.
LiveChat helped GetResponse lower customer churn by enabling 24/7 customer service. The team used LiveChat to improve support availability, response... time, and customer satisfaction. With 25 agents handling multiple chats at once, GetResponse managed a high volume of customer questions. Integration with their support system allowed for better data analysis and feedback collection. As a result, GetResponse retained more customers and improved service quality.
Nju Mobile used LiveChat to boost sales and build its brand in Poland's telecom market. The company implemented LiveChat to... provide instant answers and personalized service to website visitors. Agents handle about 2,000 customer chats each week, helping users find information and encouraging purchases. Team leaders use ecommerce reports, post-chat surveys, and chat archives to monitor and improve agent performance. Customers praise the chat's accessibility and ease of use, which helps Nju Mobile increase sales and brand awareness.
Nju Mobile used LiveChat to boost sales and build its brand in Poland's telecom market. The company set up customized... chat greetings to help customers and answer questions fast. Agents now handle about 2,000 chats each week. Team leaders use LiveChat reports and post-chat surveys to track sales and agent performance. Customers praise the chat for its ease of use and quick access to information.
LiveChat helped Sensorem double their sales after switching from a free chat provider. Sensorem used LiveChat greetings to engage website... visitors and answer questions in real time. Customer satisfaction increased by 10%, leading to a 5% rise in both average contract length and customer lifetime value. Monthly revenue grew by 20%. The mobile app let Sensorem's small team respond to customers anytime, even after hours.
LiveChat helped Sensorem double their sales after switching from a free chat provider. Sensorem used LiveChat greetings to engage website... visitors and answer questions in real time. Customer satisfaction increased by 10%, leading to a 5% rise in both average contract length and customer lifetime value. Monthly revenue grew by 20%. The mobile app let Sensorem’s small team support customers anytime, even after hours.
Retail Case Studies and Customer Success Stories with Livechat
Sephora
- Retail
- Very Large
Paris, France
Sephora used LiveChat to bring in-store consultations online during lockdowns. After launching LiveChat, online consultations drove 1.7% of digital channel... profits. The average order value increased by 25% after implementing chat. Customer satisfaction with chat rose from 75% to over 90%. Most chats focused on product advice, helping undecided shoppers buy. Sephora now sees online consultations as a key sales channel.
Sephora used LiveChat to bring in-store consultations online during lockdowns. The company built a dedicated chat team to advise customers... on products. Online consultations now drive 1.7% of digital channel profits. Average order value increased by 25% after using LiveChat. Customer satisfaction with chat rose from 75% to over 90%. LiveChat helped Sephora keep sales strong and improve the online shopping experience.
Real Estate Case Studies and Customer Success Stories with Livechat
ForSaleByOwner
- Real Estate
- Small
LiveChat helped ForSaleByOwner double its business every year. The company wanted faster, real-time customer support for property sellers. They set... up LiveChat for both sales and support teams. Customers now get quick answers and can leave messages after hours. This led to more sign-ups and higher customer trust. ForSaleByOwner now grows 100% a year since using LiveChat.
Luxury Estates International
- Real Estate
- Medium
LiveChat helped Luxury Estates International boost customer conversion by 30%. The real estate brokerage used LiveChat to give buyers and... sellers instant answers. Agents used desktop and mobile apps to respond fast and share files. Integration with MailChimp helped collect leads. The chat window matched the luxury brand's look. Customers booked showings and got quick help, building trust and relationships.
Hospitality Case Studies and Customer Success Stories with Livechat
Cabins of the Smoky Mountains
- Hospitality
- Medium
LiveChat helped Cabins of the Smoky Mountains speed up customer service and boost sales. The company needed faster response times... for booking and guest questions. LiveChat's canned responses and message sneak-peek features let agents reply quickly. Managers use goals and reports to track chat effectiveness and agent performance. The mobile app keeps management updated on the go. LiveChat improved guest satisfaction and made booking easier.
Movember
- Non Profit Organization Management
- Large
LiveChat helped Movember handle over 13,000 chats during their campaign. The organization achieved a 97% customer satisfaction rate using LiveChat.... Movember used the platform to provide 24/7 support with up to 25 agents during peak times. The live chat feature reduced calls and emails, making support faster and more efficient. Integration with desk.com improved information flow and agent productivity.
Banking Case Studies and Customer Success Stories with Livechat
GreenState Credit Union
- Banking
- Large
LiveChat helped GreenState Credit Union lower their cost per interaction. Chat specialists using LiveChat handled over a third of total... contacts with less than 20% of staff. The platform's reporting tools and new identity verification system saved about $6,000 per month. During the pandemic, GreenState quickly shifted their chat team to remote work with no disruption. LiveChat improved efficiency, member experience, and business continuity for GreenState.
Consumer Services Case Studies and Customer Success Stories with Livechat
Depositphotos
- Consumer Services
- Medium
LiveChat helped Depositphotos improve visitor-to-buyer conversion by enabling real-time customer support. Depositphotos wanted to reach a 100% customer satisfaction score... and needed faster, more flexible communication channels. LiveChat offered easy integration, cost-effectiveness, and rich features. The platform allowed Depositphotos to provide pre-sales and post-sales support, reduce response times, and enhance customer experience. Features like chat queueing, transfers, and supervision improved service quality.
LiveChat helped BBB Boston improve customer service by adding chat support to their website. The team grew from 5 to... 16 agents to handle about 1200 chats per month. Key features like canned responses, reporting, and integrations with Facebook, join.me, and Google Analytics made support faster and easier. BBB Boston found LiveChat easy to use and helpful for both consumers and businesses. The chat function increased communication and trust in the marketplace.
Manufacturing Case Studies and Customer Success Stories with Livechat
PlasticPrinters
- Printing
- Small
Hastings, USA
PlasticPrinters used LiveChat to cut lead generation costs and boost customer engagement. They switched from slow email and phone communication... to instant chat. This helped them connect with hundreds of new potential clients each week. The company saved over $12,800 per month on lead acquisition. LiveChat brought in an extra $65,000 in business monthly. PlasticPrinters plans to expand their support team with more LiveChat seats.
Other Industry Case Studies and Success Stories with Livechat
PlasticPrinters
- Printing
- Small
Hastings, USA
PlasticPrinters used LiveChat to cut lead generation costs and boost sales. They switched from slow phone and email to instant... chat, making it easier for customers to reach them. With LiveChat, they connected with hundreds more potential clients each week. The company saved over $12,800 per month on advertising. LiveChat helped them gain an extra $65,000 in business every month.
LiveChat helped Edmund Optics handle 50% of all customer interactions through chat. Before LiveChat, they struggled to provide technical and... sales support for over 30,000 products. Chat tagging, transcripts, and post-chat surveys improved their support process. Customers now prefer chat over email and phone. Edmund Optics saw chat volume rise from 11% to 42% of all interactions in six years.
LiveChat helped Direct365 speed up query handling and improve customer interactions. The company used two types of chat invitations: manual... invites on their Supplies site and automatic, contextual greetings on their Contracts Service page. Eight agents manage chats, tracking visitor behavior to offer timely help. Customers now get answers faster, leading to more conversions and positive reviews. LiveChat is a key channel for sales and support at Direct365.
