WalkMe Digital Adoption Platform Overview

WalkMe™ - Digital Adoption Platform simplifies experiences and eliminates friction in applications and workflows. Business goals are reached faster with WalkMe DAP.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using WalkMe Digital Adoption Platform.

Other use cases:

  • Workflow Management
  • Lead Analytics
  • Customer Feedback Management
  • Coaching
  • Knowledge Management
  • Generation Of New Leads
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WalkMe Digital Adoption Platform.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Navigation
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Improve Consistency
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Improve Stakeholder Relations
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WalkMe Digital Adoption Platform Use-Cases and Business Priorities: Customer Satisfaction Data

WalkMe Digital Adoption Platform's features include Ticketing, Personalization, Feedback Surveys, etc.

Reviews

"Having a way to communicate with our end users and our administrators while they’re in the product is really exciting. WalkMe lets us cater our messaging to the right audience and hit them at the right time." - Annabel Thompson

WalkMe Digital Adoption Platform, Algolia, UserIQ, Pendo, Amplitude Analytics, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for WalkMe Digital Adoption Platform

Top Industries

  • Computer Software
  • Information Technology and Services
  • Research

Popular in

  • Enterprise
  • Mid Market
  • Small Business

WalkMe Digital Adoption Platform is popular in Computer Software, Information Technology And Services, and Research and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on WalkMe Digital Adoption Platform Use Cases

How does WalkMe Digital Adoption Platform facilitate Engagement Management?

WalkMe's Digital Adoption Platform provides capabilities to manage user engagement through interactive guidance and analytics. The platform offers transparent overlays to assist users with tasks, and provides tools to create training materials. WalkMe's engagement management capabilities are limited by the need for technical skills to create engaging walk-throughs.
"...As a result, Epos Now reports a better conversion rate, a decrease in support requests, and higher user engagement. ..." Case Study Epos Now

What makes WalkMe Digital Adoption Platform ideal for Onboarding?

The Digital Adoption Platform assists in onboarding and training users by providing step-by-step instructions, generating messages, and creating walkthroughs. It allows for customization of onboarding lists, surveys, and tooltips. While it offers a robust set of features, its capabilities are limited by the need for dedicated personnel to build and maintain walkthroughs.
"...IBM opted to deploy the WalkMe Digital Adoption Platform to aid user onboarding and feature adoption...." Case Study IBM

Why is WalkMe Digital Adoption Platform the best choice for Helpdesk Management?

Why is WalkMe Digital Adoption Platform the best choice for Workflow Management?

Why is WalkMe Digital Adoption Platform the best choice for Lead Analytics?

54+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well WalkMe Digital Adoption Platform solved their Conversion Rate Optimization needs. Cuspera uses 3787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Annabel Thompson

Senior Customer Marketing Executive

Employment Hero

Having a way to communicate with our end users and our administrators while they’re in the product is really exciting. WalkMe lets us cater our messaging to the right audience and hit them at the right time. Testimonial By Annabel Thompson
WalkMe Digital Adoption Platform testimonial

Elyse Sanneman

Manager, Merchandising and MP&I Training

Ulta Beauty

With thousands of SmartTip views and Smart Walk-Thru plays, along with reduced clicks and navigation time, Ulta Beauty expects to see a projected 114% ROI on their WalkMe investment due to increased productivity, elimination of 3rd party led training, and reduced support requirements. Most importan...tly, we are building employee trust in the technology we’ve invested in, creating a more efficient workplace overall.

Testimonial By Elyse Sanneman
WalkMe Digital Adoption Platform testimonial

Kim Clark

Senior Manager, Technology Learning Programs

Robert Half

WalkMe helped us to drive Salesforce Lightning adoption with minimal impact to productivity, and fits in seamlessly as part of our digital transformation strategy. Testimonial By Kim Clark
CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Annabel Thompson

Senior Customer Marketing Executive

Employment Hero

Having a way to communicate with our end users and our administrators while they’re in the product is really exciting. WalkMe lets us cater our messaging to the right audience and hit them at the right time. Testimonial By Annabel Thompson
WalkMe Digital Adoption Platform testimonial

Elyse Sanneman

Manager, Merchandising and MP&I Training

Ulta Beauty

With thousands of SmartTip views and Smart Walk-Thru plays, along with reduced clicks and navigation time, Ulta Beauty expects to see a projected 114% ROI on their WalkMe investment due to increased productivity, elimination of 3rd party led training, and reduced support requirements. Most importan...tly, we are building employee trust in the technology we’ve invested in, creating a more efficient workplace overall.

Testimonial By Elyse Sanneman
WalkMe Digital Adoption Platform testimonial

Kim Clark

Senior Manager, Technology Learning Programs

Robert Half

WalkMe helped us to drive Salesforce Lightning adoption with minimal impact to productivity, and fits in seamlessly as part of our digital transformation strategy. Testimonial By Kim Clark

Case Studies

COMPANY CASE STUDIES
WalkMe Digital Adoption Platform case study
Case Study Tyler Technologies

Tyler Technologies Improves Adoption, User Experience, and Self-Service Support with WalkMe In-App Guidance.

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WalkMe Digital Adoption Platform case study
Case Study Echo360

Echo360 Turns New User Behavior Insights into More Responsive Decision-Making and Increased Subscription Renewals.

Read More
WalkMe Digital Adoption Platform case study
Case Study SmartPayroll

SmartPayroll Adopts In-App Support to Improve Onboarding Process, Information Retention, and Engagement

Read More

Video

How WalkMe Digital Adoption Platform Works

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Frequently Asked Questions(FAQ)

for WalkMe Digital Adoption Platform

What is WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform (DAP) is used to simplify user experience using insights, engagement and guidance capabilities. It helps to improve sales & revenue and ROI.

WalkMe DPA assists to meet the needs of employees and customers. Its technology places a transparency on top of all applications, allowing businesses to gain insights into user behavior and create in-application experiences that empower users to be more productive and efficient

DPA collects and analyses the usage data and finds out the users struggle and helps with data-driven decisions and champion transformational change. It drives clients activity with in-application and cross-application guiding them step by step. It assists in move from responsive to proactive user engagement by understanding the client needs and giving customized direction so that the clients never need to look for help again. DPA simplifies the user experience by eliminating empty clicks and automate ordinary tasks.

What is WalkMe Digital Adoption Platform used for?

WalkMe Digital Adoption Platform is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of WalkMe Digital Adoption Platform?

Ticketing, Personalization and Feedback surveys are some of the top features of WalkMe Digital Adoption Platform.

Who uses WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform is used by Computer Software, Information Technology And Services and Research among other industries.

What are WalkMe Digital Adoption Platform alternatives?

Algolia, UserIQ, Pendo and Amplitude Analytics are popular alternatives for WalkMe Digital Adoption Platform.

Where is WalkMe Digital Adoption Platform located?

WalkMe Digital Adoption Platform is headquartered at 525 Market St, Floor 37,San Francisco, CA 94105.
lightning

Peers used WalkMe Digital Adoption Platform for engagement management and onboarding

WalkMe Digital Adoption Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)

Software Failure Risk Guidance

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for WalkMe Digital Adoption Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for WalkMe Digital Adoption Platform

WalkMe Profile

Company Name

WalkMe

Company Website

https://www.walkme.com/

Year Founded

2011

HQ Location

525 Market St, Floor 37,San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES G