WalkMe Digital Adoption Platform Overview

WalkMe Digital Adoption Platform (DAP) transforms how businesses interact with technology by simplifying user experiences and removing workflow friction. This platform is pivotal for organizations aiming to accelerate their business goals. WalkMe enables companies to adapt swiftly to changes while ensuring that software utilization is optimized across all levels. By integrating with existing systems, it enhances user engagement and drives a higher return on investment. Notably, WalkMe supports diverse functions, from improving sales team efficiency to maximizing HR tool effectiveness. It provides a seamless experience for both employees and customers, fostering a frictionless environment that aligns with organizational objectives.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using WalkMe Digital Adoption Platform.

Other use cases:

  • Workflow Management
  • Lead Analytics
  • Customer Feedback Management
  • Coaching
  • Knowledge Management
  • Generation Of New Leads
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WalkMe Digital Adoption Platform.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Navigation
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Improve Consistency
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Improve Stakeholder Relations
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WalkMe Digital Adoption Platform Use-Cases and Business Priorities: Customer Satisfaction Data

WalkMe Digital Adoption Platform's features include Ticketing, Personalization, Feedback Surveys, etc. and WalkMe Digital Adoption Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also WalkMe Digital Adoption Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"[WalkMe] lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise." - Mike Kelly

WalkMe Digital Adoption Platform, Smartlook, Convert Experiences, Whatfix, Epsilon Accelerate (formerly Yieldify), etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

WalkMe™ - Digital Adoption Platform simplifies experiences and eliminates friction in applications and workflows. Business goals are reached faster with WalkMe DAP.

Popular Business Setting

for WalkMe Digital Adoption Platform

Top Industries

  • Computer Software
  • Information Technology and Services
  • Research

Popular in

  • Enterprise
  • Mid Market
  • Small Business

WalkMe Digital Adoption Platform is popular in Computer Software, Information Technology And Services, and Research and is widely used by Enterprise, Mid Market, and Small Business.

WalkMe Digital Adoption Platform Customer wins, Customer success stories, Case studies

How does WalkMe Digital Adoption Platform address your Engagement Management Challenges?

What benefits does WalkMe Digital Adoption Platform offer for Onboarding?

What solutions does WalkMe Digital Adoption Platform provide for Helpdesk Management?

How efficiently Does WalkMe Digital Adoption Platform manage your Workflow Management?

How can WalkMe Digital Adoption Platform optimize your Lead Analytics Workflow?

29 buyers and buying teams have used Cuspera to assess how well WalkMe Digital Adoption Platform solved their Conversion Rate Optimization needs. Cuspera uses 3787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Mike Kelly

Chief Information Officer

Red Hat

[WalkMe] lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise. Testimonial By Mike Kelly
WalkMe Digital Adoption Platform testimonial

Josh Courteau

Training Manager

Species 360

WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately. Testimonial By Josh Courteau
WalkMe Digital Adoption Platform testimonial

Jan Ståle Gjerding

Product Manager

Triangel

WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed. Testimonial By Jan Ståle Gjerding
CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Mike Kelly

Chief Information Officer

Red Hat

[WalkMe] lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise. Testimonial By Mike Kelly
WalkMe Digital Adoption Platform testimonial

Josh Courteau

Training Manager

Species 360

WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately. Testimonial By Josh Courteau
WalkMe Digital Adoption Platform testimonial

Jan Ståle Gjerding

Product Manager

Triangel

WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed. Testimonial By Jan Ståle Gjerding
 

Survey reveals not only an AI readiness gap but also an emerging phenomenon of AI shame in the workplace especially in the C - suite

WalkMe's survey reveals a significant "AI readiness gap" in workplaces, with many employees, especially C-suite leaders, experiencing "AI shame" due to inadequate training and guidance. The survey hi...ghlights a disparity in AI tool adoption and training, with Gen Z and entry-level workers receiving the least support. WalkMe's HR chief emphasizes the need for transparency and education to bridge this gap and alleviate fears of AI replacing jobs.

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Deloitte - Management Consulting

WalkMe helped Deloitte speed up digital adoption across nearly 100 internal applications. Deloitte used WalkMe to guide employees inside apps, cutting onboarding time and reducing support tickets by ...30%. The WalkMe Digital Adoption Platform gave just-in-time help, boosting self-service and adoption. Deloitte set up a 14+ member Center of Excellence to drive change at scale. This let Deloitte professionals spend more time serving clients and less time learning new tools.

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Nestlé - Consumer Goods

WalkMe helped Nestlé drive digital adoption for 270,000 employees across 200 apps. Nestlé used WalkMe for application usage, workflow analytics, form analytics, workflow automation, and in-app guidan...ce. The company returned 1.5 million productivity hours and gained over $30 million in financial productivity in 12 months. Task completion rates in business-critical apps increased by more than 250%. WalkMe analytics let Nestlé improve employee experience and business results.

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Christus Health - Hospital & Health Care

WalkMe Digital Adoption Platform helped Christus Health train 45,000+ associates, including 15,000 physicians, without disrupting their work. The platform provided real-time, in-app guidance across 2...0+ applications. Christus Health saw $1 million per month in improved payment outcomes. Support calls dropped by 200–300 each month. WalkMe enabled accurate billing and faster technology rollouts for healthcare professionals.

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W.L. Gore & Associates - Manufacturing

WalkMe helped W.L. Gore & Associates improve Salesforce adoption. The company used WalkMe's workflow analytics, automation, and in-app guidance. They cut enablement time for new features by 75%. They... eliminated over 400 meeting hours for sales leaders and teams. Training time dropped by more than 83%. Salesforce user sessions rose by 154% year over year. User satisfaction NPS scores increased by 50%. Sales teams now prefer the digital training approach.

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Accenture - Professional Services

WalkMe helped Accenture manage change, improve data, and boost technology ROI. Accenture used WalkMe for workflow analytics, automation, and in-app guidance across 60+ apps. The company saw a 40% dro...p in selected support tickets and 80% faster custom development cycles. WalkMe returned 25,000 productivity hours per month. Data accuracy improved by 54% with WalkMe interventions.

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How WalkMe Digital Adoption Platform Works

Video Thumbnail

Frequently Asked Questions(FAQ)

for WalkMe Digital Adoption Platform

What is WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform (DAP) is used to simplify user experience using insights, engagement and guidance capabilities. It helps to improve sales & revenue and ROI.

WalkMe DPA assists to meet the needs of employees and customers. Its technology places a transparency on top of all applications, allowing businesses to gain insights into user behavior and create in-application experiences that empower users to be more productive and efficient

DPA collects and analyses the usage data and finds out the users struggle and helps with data-driven decisions and champion transformational change. It drives clients activity with in-application and cross-application guiding them step by step. It assists in move from responsive to proactive user engagement by understanding the client needs and giving customized direction so that the clients never need to look for help again. DPA simplifies the user experience by eliminating empty clicks and automate ordinary tasks.

What is WalkMe Digital Adoption Platform used for?

WalkMe Digital Adoption Platform is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of WalkMe Digital Adoption Platform?

Ticketing, Personalization and Feedback surveys are some of the top features of WalkMe Digital Adoption Platform.

Who uses WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform is used by Computer Software, Information Technology And Services and Research among other industries.

What are WalkMe Digital Adoption Platform alternatives?

Smartlook, Convert Experiences, Whatfix and Epsilon Accelerate (Formerly Yieldify) are popular alternatives for WalkMe Digital Adoption Platform.

Where is WalkMe Digital Adoption Platform located?

WalkMe Digital Adoption Platform is headquartered at 525 Market St, Floor 37,San Francisco, CA 94105.
lightning

Peers used WalkMe Digital Adoption Platform for engagement management and onboarding

WalkMe Digital Adoption Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)

Software Failure Risk Guidance

?

for WalkMe Digital Adoption Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for WalkMe Digital Adoption Platform

WalkMe Inc. News

M&A

SAP Completes Acquisition of WalkMe - SAP News Center

SAP has completed its acquisition of WalkMe Ltd., a digital adoption platform company, for approximately $1.5 billion. This acquisition will enhance SAP's AI capabilities, particularly in its copilot Joule, by integrating WalkMe's technology to improve user experience and workflow efficiency. WalkMe's shares will be delisted from Nasdaq following the acquisition.

Product

WalkMe Doubles Down on AI Innovation, Releases Enhancements to Award-Winning Copilot, WalkMe(X) - WalkMe - Digital Adoption Platform

WalkMe has enhanced its WalkMe X platform, integrating AI advancements to offer proactive and on-demand assistance across applications. The platform, recognized with multiple industry awards, features new tools for building copilot experiences and AI chat for task automation. The Summer '24 release also includes updates to WalkMe's Workflow and analytics solutions, enhancing digital adoption and ROI.

M&A

SAP to acquire Israel-based digital adoption platform WalkMe for $1.5bn - MSN

SAP is buying the Israeli digital adoption platform WalkMe for $1.5 billion.

Awards

Category Creator WalkMe Recognized As The AI-Powered DAP for the Enterprise In Industry Analyst Report - GlobeNewswire

WalkMe is recognized for its AI-powered Digital Adoption Platform for enterprises in a new industry analyst report.

WalkMe Inc. Profile

Company Name

WalkMe Inc.

Company Website

https://www.walkme.com/

Year Founded

2011

HQ Location

525 Market St, Floor 37,San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES G