WalkMe Digital Adoption Platform Overview

WalkMe Digital Adoption Platform (DAP) transforms how businesses interact with technology by simplifying user experiences and removing workflow friction. This platform is pivotal for organizations aiming to accelerate their business goals. WalkMe enables companies to adapt swiftly to changes while ensuring that software utilization is optimized across all levels. By integrating with existing systems, it enhances user engagement and drives a higher return on investment. Notably, WalkMe supports diverse functions, from improving sales team efficiency to maximizing HR tool effectiveness. It provides a seamless experience for both employees and customers, fostering a frictionless environment that aligns with organizational objectives.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using WalkMe Digital Adoption Platform.

Other use cases:

  • Workflow Management
  • Lead Analytics
  • Customer Feedback Management
  • Coaching
  • Knowledge Management
  • Generation Of New Leads
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WalkMe Digital Adoption Platform.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Navigation
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Improve Consistency
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Improve Stakeholder Relations
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WalkMe Digital Adoption Platform Use-Cases and Business Priorities: Customer Satisfaction Data

WalkMe Digital Adoption Platform's features include Ticketing, Personalization, Feedback Surveys, etc. and WalkMe Digital Adoption Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also WalkMe Digital Adoption Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training" - Pascal Ezaki

WalkMe Digital Adoption Platform, Smartlook, Convert Experiences, Whatfix, Epsilon Accelerate (formerly Yieldify), etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

WalkMe™ - Digital Adoption Platform simplifies experiences and eliminates friction in applications and workflows. Business goals are reached faster with WalkMe DAP.

Popular Business Setting

for WalkMe Digital Adoption Platform

Top Industries

  • Computer Software
  • Information Technology and Services
  • Research

Popular in

  • Enterprise
  • Mid Market
  • Small Business

WalkMe Digital Adoption Platform is popular in Computer Software, Information Technology And Services, and Research and is widely used by Enterprise, Mid Market, and Small Business.

WalkMe Digital Adoption Platform Customer wins, Customer success stories, Case studies

What Are the key features of WalkMe Digital Adoption Platform for Engagement Management?

How does WalkMe Digital Adoption Platform address your Onboarding Challenges?

Why is WalkMe Digital Adoption Platform the best choice for Helpdesk Management?

What solutions does WalkMe Digital Adoption Platform provide for Workflow Management?

What makes WalkMe Digital Adoption Platform ideal for Lead Analytics?

29 buyers and buying teams have used Cuspera to assess how well WalkMe Digital Adoption Platform solved their Conversion Rate Optimization needs. Cuspera uses 3787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Pascal Ezaki

Insights Program Manager

LinkedIn

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training Testimonial By Pascal Ezaki
WalkMe Digital Adoption Platform testimonial

Kim Knight

SVP Human Resources

Fairfield Residential

I can’t envision how we would have rolled out Workday® and continue to onboard and support employees without WalkMe, especially while keeping our HR team lean. WalkMe automates processes and encourages self-service, which gives our folks a sense of independence and allows HR the freedom to focus on... proactive customer service instead of answering ‘how to’ questions.

Testimonial By Kim Knight
WalkMe Digital Adoption Platform testimonial

Sarah Cairns

Initiative Manager

BMO Financial Group

We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this. Testimonial By Sarah Cairns
CUSTOMERS TESTIMONIALS
WalkMe Digital Adoption Platform testimonial

Pascal Ezaki

Insights Program Manager

LinkedIn

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training Testimonial By Pascal Ezaki
WalkMe Digital Adoption Platform testimonial

Kim Knight

SVP Human Resources

Fairfield Residential

I can’t envision how we would have rolled out Workday® and continue to onboard and support employees without WalkMe, especially while keeping our HR team lean. WalkMe automates processes and encourages self-service, which gives our folks a sense of independence and allows HR the freedom to focus on... proactive customer service instead of answering ‘how to’ questions.

Testimonial By Kim Knight
WalkMe Digital Adoption Platform testimonial

Sarah Cairns

Initiative Manager

BMO Financial Group

We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this. Testimonial By Sarah Cairns
 

BPX Empowers Smarter Business Decisions with WalkMe's Software Usage Analytics and ...

Business Process Xperts (BPX) is integrating WalkMe's process analytics and software usage data into its consulting framework. This collaboration aims to enhance digital process visibility, enabling ...data-driven decisions, faster workflows, and improved efficiency. BPX leverages WalkMe's insights to help businesses optimize workflows and achieve measurable business results.

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BPX driving up to 300 % ROI on S / 4HANA Implementations with SAP Signavio, WalkMe and BTP

Business Process Xperts (BPX) has achieved up to 300% ROI on SAP S/4HANA implementations by integrating SAP Signavio, WalkMe, and SAP BTP consulting services. WalkMe's digital adoption solutions enha...nce user experience and adoption, contributing to the success of these transformations.

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Survey reveals not only an AI readiness gap but also an emerging phenomenon of AI shame in the workplace especially in the C - suite

WalkMe's survey reveals a significant "AI readiness gap" in workplaces, with many employees, especially C-suite leaders, experiencing "AI shame" due to inadequate training and guidance. The survey hi...ghlights a disparity in AI tool adoption and training, with Gen Z and entry-level workers receiving the least support. WalkMe's HR chief emphasizes the need for transparency and education to bridge this gap and alleviate fears of AI replacing jobs.

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Arla Foods - Manufacturing

WalkMe Digital Adoption Platform helped Arla Foods improve SuccessFactors® engagement. Employees made fewer data entry errors. Productivity and engagement increased. The support burden and time spent... on back-office tasks went down. WalkMe provided in-app guidance for HR processes. This made it easier for hiring managers to use the system.

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BMO Financial Group - Banking

WalkMe helped BMO Financial Group guide customers through new online banking features. BMO used WalkMe’s in-app guidance to reduce confusion and support calls. The platform’s analytics let BMO track ...customer interactions and make changes without extra development work. After using WalkMe, BMO saw a 50% drop in customer support requests and lower development costs. Customer adoption of new features improved. WalkMe made digital transformation easier for BMO.

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Deloitte - Management Consulting

WalkMe helped Deloitte speed up digital adoption across nearly 100 internal applications. Deloitte used WalkMe to guide employees inside apps, cutting onboarding time and reducing support tickets by ...30%. The WalkMe Digital Adoption Platform gave just-in-time help, boosting self-service and adoption. Deloitte set up a 14+ member Center of Excellence to drive change at scale. This let Deloitte professionals spend more time serving clients and less time learning new tools.

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How WalkMe Digital Adoption Platform Works

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Frequently Asked Questions(FAQ)

for WalkMe Digital Adoption Platform

What is WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform (DAP) is used to simplify user experience using insights, engagement and guidance capabilities. It helps to improve sales & revenue and ROI.

WalkMe DPA assists to meet the needs of employees and customers. Its technology places a transparency on top of all applications, allowing businesses to gain insights into user behavior and create in-application experiences that empower users to be more productive and efficient

DPA collects and analyses the usage data and finds out the users struggle and helps with data-driven decisions and champion transformational change. It drives clients activity with in-application and cross-application guiding them step by step. It assists in move from responsive to proactive user engagement by understanding the client needs and giving customized direction so that the clients never need to look for help again. DPA simplifies the user experience by eliminating empty clicks and automate ordinary tasks.

What is WalkMe Digital Adoption Platform used for?

WalkMe Digital Adoption Platform is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of WalkMe Digital Adoption Platform?

Ticketing, Personalization and Feedback surveys are some of the top features of WalkMe Digital Adoption Platform.

Who uses WalkMe Digital Adoption Platform?

WalkMe Digital Adoption Platform is used by Computer Software, Information Technology And Services and Research among other industries.

What are WalkMe Digital Adoption Platform alternatives?

Smartlook, Convert Experiences, Whatfix and Epsilon Accelerate (Formerly Yieldify) are popular alternatives for WalkMe Digital Adoption Platform.

Where is WalkMe Digital Adoption Platform located?

WalkMe Digital Adoption Platform is headquartered at 525 Market St, Floor 37,San Francisco, CA 94105.
lightning

Peers used WalkMe Digital Adoption Platform for engagement management and onboarding

WalkMe Digital Adoption Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (37)
Analytics

4.56/5

Read Reviews (275)
Custom Reports

4.42/5

Read Reviews (356)

Software Failure Risk Guidance

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for WalkMe Digital Adoption Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for WalkMe Digital Adoption Platform

WalkMe Inc. News

Partnership

YRC Explores Omnichannel Retail Integration Using Signavio, Leanix, And Walkme

WalkMe is part of a strategic initiative by YRC to enhance omnichannel retail integration alongside Signavio and LeanIX. WalkMe's platform aids in user adoption through in-app guidance and automation, ensuring seamless use of new tools by employees and customers, reducing errors and training time. This collaboration aims to create a cohesive retail ecosystem, improving IT governance and customer journey mapping.

M&A

SAP Completes Acquisition of WalkMe - SAP News Center

SAP has completed its acquisition of WalkMe Ltd., a digital adoption platform company, for approximately $1.5 billion. This acquisition will enhance SAP's AI capabilities, particularly in its copilot Joule, by integrating WalkMe's technology to improve user experience and workflow efficiency. WalkMe's shares will be delisted from Nasdaq following the acquisition.

Product

WalkMe Doubles Down on AI Innovation, Releases Enhancements to Award-Winning Copilot, WalkMe(X) - WalkMe - Digital Adoption Platform

WalkMe has enhanced its WalkMe X platform, integrating AI advancements to offer proactive and on-demand assistance across applications. The platform, recognized with multiple industry awards, features new tools for building copilot experiences and AI chat for task automation. The Summer '24 release also includes updates to WalkMe's Workflow and analytics solutions, enhancing digital adoption and ROI.

M&A

SAP to acquire Israel-based digital adoption platform WalkMe for $1.5bn - MSN

SAP is buying the Israeli digital adoption platform WalkMe for $1.5 billion.

WalkMe Inc. Profile

Company Name

WalkMe Inc.

Company Website

https://www.walkme.com/

Year Founded

2011

HQ Location

525 Market St, Floor 37,San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES G