Real-World Case Studies and Customer Success Stories with ServiceTitan

ServiceTitan’s AI Voice Agent helped Riley Plumbing Heating & Air boost their call booking rate from under 50% to 80%. The setup took... just 20 minutes. Now, employees no longer answer inbound calls. The AI Voice Agent books jobs directly, 24/7. Riley’s team can focus on callbacks and outbound sales. The company saw a 100% booking rate on some days and never misses a lead.
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ServiceTitan's Max Program helped Riley Plumbing Heating & Air boost profits fast. After using AI automation, Riley saw an 80%... call booking rate and a 170% increase in average deal size. Year-over-year revenue grew by 19%. The AI Voice Agent booked and dispatched a $1,060 job automatically, even when staff were away. Riley now runs a seamless, no-touch workflow from call to dispatch.
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ServiceTitan’s Max Program helped Mr. Drain boost EBITDA from 18% to 30% in under six months. The company automated operations... and cut office staff from 7 to 2. Office efficiency increased by 400%. Mr. Drain moved to a 5-day work week, improving work-life balance. Customer retention and satisfaction rates also went up while prices dropped.
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ServiceTitan helped Karber Corporation move away from paper and spreadsheets. The company wanted to grow but was slowed by manual... processes. After switching to ServiceTitan, they used the software to manage their business from start to finish. This change let them scale their service division and improve efficiency. Karber Corporation now has a more reliable way to run their operations.
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STS Group faced problems after a failed software consolidation. They needed a new system that fit their needs. ServiceTitan provided... an end-to-end field management solution. Their technicians now use a mobile app with maps, job history, and direct calling. The team spends less time on data entry and more time helping customers. ServiceTitan helped STS Group focus on service, not paperwork.
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ServiceTitan helped Redding Heating & Air reduce missed calls and lost revenue. The company used AI-driven automation to improve workflows... from first call to final invoice. They saw a 30% increase in call booking rate, a 40% higher close rate, and a 5% rise in average deal size. With these gains, Redding Heating & Air opened a second location without hiring more staff. The owner credits ServiceTitan for enabling strong growth and better control over daily operations.
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ServiceTitan helped LocalRoofs, led by CEO Branden Dickey, improve business measurement and efficiency. The company has over 130 employees and... $20M+ in annual revenue. Dickey chose ServiceTitan for both mechanical trades and roofing operations. The platform supports vertical integration and business growth. LocalRoofs is a top 100 roofing business with more than 50 years in the industry.
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ServiceTitan helped ENCON Heating & AC boost technician efficiency from 60–65% to 70%. ENCON needed one software to manage both... commercial and residential HVAC projects. ServiceTitan provided a single platform for project management and reporting. The company saw better operations and improved results with ServiceTitan.
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ServiceTitan helped Interstate AC remove manual processes and boost efficiency. The company saw 33% revenue growth in the first year.... Billing time dropped by 2-3 weeks. Payroll now takes just 24 hours. Real-time data and reporting improved project tracking and business growth.
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ServiceTitan helped LocalRoofs, led by CEO Branden Dickey, streamline operations and measure performance. The company has over 130 employees and... $20M+ in annual revenue. Dickey chose ServiceTitan for its enterprise-grade roofing software. The platform supported rapid business growth and vertical integration. LocalRoofs has used ServiceTitan since 2007 for multiple trades.
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ServiceTitan helped Guardian Roofing manage growth and challenges in 2023. The company used ServiceTitan to track revenue, expand services, and... improve customer experience. Guardian Roofing nearly reached $30 million in revenue despite industry-wide issues like staffing and rising costs. They used Marketing Pro to boost their online reputation and get more reviews. Expanding territory and adding services helped them finish the year strong.
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ServiceTitan helped Interstate AC, a commercial HVAC and plumbing company, automate timesheet tracking and billing. Before, the team worked two... to three weeks behind and struggled with cash flow. With ServiceTitan, they now bill customers quickly and support more technicians with fewer office staff. The software's live data and reporting features save time and improve accuracy. Interstate AC increased revenue significantly after switching to ServiceTitan.
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ServiceTitan helped Lovett Services boost profitability and revenue. After using ServiceTitan, Lovett grew from $16 million to nearly $20 million... in revenue. Net contribution rose from 8% to 13%. Plumbing profitability increased by 30%. ServiceTitan's features improved efficiency and tracking for commercial jobs.
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ServiceTitan helped Rainforest Plumbing & Air grow revenue from $12 million to $22 million in four years. The company increased... its fleet from 45 to 65 trucks and expanded its facility. ServiceTitan replaced manual billing with cloud-based invoicing, improving efficiency. Features like progress billing, at-a-glance communication, and a client portal streamlined operations. Rainforest now delivers better customer experience and manages complex commercial jobs more easily.
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ServiceTitan helped Western Mass Heating, Cooling & Plumbing cut invoicing time from a full day to just three to four hours. The company replaced... four separate software tools with ServiceTitan, streamlining scheduling, accounting, and service calls. Progress billing and preventative maintenance agreements became faster and more accurate. The team now manages accounts receivable in two hours instead of a full day. ServiceTitan improved efficiency, reduced miscommunication, and made remote work easy.
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ServiceTitan helped Iron Dog gain full visibility into 600 service agreements. Before, Iron Dog struggled with outdated software and had... 100-200 unpaid invoices over 90 days. After switching to ServiceTitan, outstanding invoices dropped by 60%. The platform improved invoicing, project management, and accountability. Iron Dog now tracks sales, visits, and profits with detailed reports. Staff and customers are happier with faster invoicing and better service.
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ServiceTitan helped Adams Power unify operations across six locations. Before, Adams Power struggled with outdated software and slow invoicing. ServiceTitan... provided a single platform and a user-friendly mobile app. Invoices now go out in one to two weeks instead of four. Adams Power gained access to new business metrics, like tracking 67,107 inbound calls in 2024. ServiceTitan listened to feedback and improved project-tracking features for Adams Power.
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ServiceTitan helped ENCON Heating & AC manage both commercial and residential HVAC projects. ENCON needed one software to handle many... types of jobs. ServiceTitan gave them a single solution for all their work. The company improved reporting and project management. ENCON now runs operations more smoothly with ServiceTitan.
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ServiceTitan helps Cobalt Service Partners connect 12 businesses across the U. S. Cobalt uses ServiceTitan to streamline operations and manage...projects. The software supports growth and standardizes processes for commercial contractors. Cobalt values ServiceTitan’s ability to handle complex rollouts and drive collaboration. The partnership aims to improve efficiency and create a connected experience for all locations. Cobalt calls ServiceTitan the backbone of their tech stack.
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ServiceTitan helped Interstate AC move away from manual processes and paper timesheets. The company used ServiceTitan to track equipment and... manage jobs in real time. Interstate AC saw 33% revenue growth in the first year. Billing time dropped by 2-3 weeks. Payroll now takes just 24 hours. The business now works faster and grows steadily.
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ServiceTitan helped Western Mass Heating, Cooling, & Plumbing fix slow billing. They used to take days to send invoices. With... ServiceTitan, they now bill jobs in just hours. The company replaced 95% of their old software with ServiceTitan. This made their work faster and simpler.
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ServiceTitan helped Guardian Roofing grow fast. The company used ServiceTitan’s Exterior Trades Contractor Report to find and fix problems in... the roofing industry. Guardian Roofing saw a $30 million increase in revenue in 2024. The company tripled in size since 2015. They now handle less than 40 transactions daily. Co-founder Matt Swanson says ServiceTitan made this growth possible.
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ServiceTitan helped Adams Power manage four locations and unify their offices. Adams Power needed software that listened to their needs... and improved with feedback. With ServiceTitan, they saw a 50% increase in locations over two years. They handled over 67,000 inbound calls in 2024. Time spent invoicing dropped by 50%. Adams Power praised ServiceTitan for evolving based on customer input.
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ServiceTitan helped Interstate AC move away from manual processes and paper timesheets. The company used ServiceTitan to track equipment info... and manage projects in real time. Interstate AC saw 33% revenue growth in the first year. Billing time dropped by 2-3 weeks and payroll now takes just 24 hours. The business now runs more efficiently and grows consistently.
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ServiceTitan Integrated Financing helped LB Capital boost efficiency and revenue. In 2023, LB Capital did $7.3 million in business. By... the end of Q1 2024, they nearly matched that number, projecting a 400% revenue increase for the year. Integrated Financing lets customers pay over time, making big jobs more affordable. LB Capital now runs 80-85% of jobs with financing, aiming for 100%. This solution makes payments easier for customers and speeds up cash flow for the business.
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ServiceTitan helped Guild Garage Group standardize operations across 25 home service brands. After joining in 2023, Guild Garage Group reached... $250M in revenue and grew to 900+ employees. Goody Garage Doors achieved $12M annual revenue. All Four Seasons saw 22% year-over-year revenue growth. A+ Garage Doors generated $90K monthly revenue. ServiceTitan's platform enabled scalable, profitable growth in the garage door industry.
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ServiceTitan with Turns Second Look Waterfall helped Benjamin Franklin Plumbing of Connecticut double revenue from $5M to $10M. The company saw... 94% approval rates and 12% higher close rates after offering integrated financing. Average contractor fees were 6.7%. Customers found it easier to buy with monthly payment options. ServiceTitan's financing tools made a big impact on sales and customer experience.
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ServiceTitan helped Vector Services end spreadsheet chaos and gain control over operations. The company used ServiceTitan to improve visibility, speed... up decisions, and streamline field work. In two years, Vector Services saw a 77% increase in revenue. They grew their team size by four times and added 28 service trucks. The dashboard made it easy to track jobs and invoices, making daily work simpler.
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ServiceTitan helped Guild Garage Group standardize operations across 25 home service brands. After joining in 2023, Guild scaled to over... $250M in revenue and 900+ employees. Goody Garage Doors reached $12M annual revenue. All Four Seasons saw 22% year-over-year revenue growth. A+ Garage Doors generated $90K monthly revenue at a new location. ServiceTitan's platform enabled fast, profitable growth for Guild's garage door services.
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ServiceTitan helped Vector Services end spreadsheet chaos and gain control over operations. The company rebuilt its processes for clarity and... consistency. This led to faster decisions and better field execution. In two years, Vector Services saw a 77% increase in revenue. They also quadrupled their headcount and added 28 service trucks. ServiceTitan's platform made it easy to track jobs and invoicing.
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ServiceTitan helps Guild Garage Group grow garage door companies. Guild partners use ServiceTitan to track data and KPIs. The software... gives high visibility and helps set and reach business targets. Guild Garage Group now has over 900 employees and expects $250 million in revenue for 2025. ServiceTitan supports digitalization and benchmarking in the garage door industry.
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ServiceTitan Pro Products and Integrated Financing helped Above and Beyond Service Co. grow revenue and improve operations. The company used... Marketing Pro for targeted email campaigns and Scheduling Pro for easy online booking. Dispatch Pro matched the right technician to each job, boosting profits and efficiency. Above and Beyond reached $10 million in revenue and a TitanScore in the top 1% of users. The tools made work easier and improved the customer experience.
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ServiceTitan helped Team Rooter automate their business and connect their teams. The Max Program guided them to find gaps and... use new features. Team Rooter saw a 54% increase in average ticket size. They achieved 45% month-over-month and 53% year-over-year revenue growth. December was their highest revenue month ever at $1.123M.
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ServiceTitan helped Iron Dog gain full visibility into every service agreement. Iron Dog struggled with outdated software and missed business... opportunities. After switching to ServiceTitan, they managed about 600 agreements with better insight into contracts, costs, and maintenance. The app improved ease of use for technicians, pricebook management, and purchase order processing. Iron Dog saw improvements across their operations.
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ServiceTitan helped Benjamin Franklin Plumbing of Connecticut double revenue from $5M to $10M. They used integrated financing with Turns Second... Look Waterfall. Approval rates reached 94%. Contractor fees averaged 6.7%. Close rates increased by 12%. Customers found it easier to buy with monthly payment options.
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ServiceTitan helped Flow Service Partners improve their commercial HVAC and plumbing operations. Flow Service Partners needed to connect and scale... their decentralized businesses. ServiceTitan gave them real-time visibility and operational consistency. This led to better profit and retention. The COO said ServiceTitan is key for operators who want to grow.
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ServiceTitan helped Adams Power manage four locations after their expansion. Adams Power needed software that unified their offices and valued... customer feedback. ServiceTitan listened to their needs and added features based on their input. Adams Power saw a 50% increase in locations over two years. They handled over 67,000 inbound calls in 2024. Time spent invoicing dropped by 50%.
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ServiceTitan helped Iron Dog get full visibility into every service agreement. Iron Dog struggled with outdated software and missed business... opportunities. After switching to ServiceTitan, they managed about 600 agreements with better insight into contracts, costs, and maintenance. The app made things easier for technicians. Pricebook and purchase order processing improved. Iron Dog saw improvements in efficiency and business operations.
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ServiceTitan helped Lovett Services remove inefficiencies in their commercial plumbing business. They used customizable reports to track performance and billing.... This led to a 25% increase in revenue in the first year. Net profit margins grew by 5%. Their Google review score reached 4.9. The company president said tracking billable hours and parts made the difference in profitability.
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ServiceTitan helped Aspen Mountain Plumbing improve customer experience in rural Wyoming. The company used ServiceTitan to make operations smoother and... boost communication. This led to better service for their customers. The founder says ServiceTitan keeps growing with their business. A technician reports feeling more efficient and happier using the platform.
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ServiceTitan helped Rainforest Plumbing & Air move away from manual processes. The company used ServiceTitan's cloud-based platform for the trades.... In four years, they saw a $10 million increase in revenue. They added 20 more trucks to their fleet. Billing time dropped by one week. ServiceTitan improved cash flow, communication, and situational awareness for the business.
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ServiceTitan Dispatch Pro helps Above and Beyond Service Company manage 25 trucks with just one dispatcher. The software assigns jobs... based on skill, proximity, and sales data, reducing stress and manual work. Dispatch Pro revealed hidden performance issues among technicians and improved job assignments. The company now sees more revenue, higher technician satisfaction, and better dispatcher experience. They make more money with fewer jobs than last year.
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TrussPoint Roofing & Exterior Renovations has selected ServiceTitan to support its growth in the residential roofing and exterior services sector. ServiceTitan will provide... an operational platform to enhance TrussPoint's portfolio of brands, ensuring efficient operations and preserving local expertise and customer relationships. This collaboration aims to streamline operations and create new growth opportunities.
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TrussPoint has chosen ServiceTitan to support its growth in the roofing sector. ServiceTitan will be the operational backbone for TrussPoint's... brands, including Ridge Top Exteriors and Mario’s Roofing. This move highlights a trend towards operational standardization in the residential roofing market, as TrussPoint aims to expand while maintaining brand-specific customer relationships.
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ServiceTitan will deploy its software platform across TrussPoint Roofing and Exterior Renovations' four brands to enhance operational scalability. This deployment covers... Ridge Top Exteriors, Mario’s Roofing, Eaton Roofing and Exteriors, and Runyon and Sons Roofing, expanding ServiceTitan's presence in the residential exteriors market.
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TrussPoint, a residential exterior services investment platform, has adopted ServiceTitan's software to enhance growth across its roofing brands. The platform provides... field-management tools while preserving each brand's local identity. This adoption aims to streamline operations, improve visibility, and facilitate the integration of new acquisitions, supporting TrussPoint's long-term growth strategy.
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ServiceTitan's AI-powered Max platform enhances contractor performance by automating workflows from lead generation to field execution. Contractors using Max report... significant improvements in booking and close rates. Team Rooter, a plumbing contractor, saw online booking conversions rise and achieved record revenue growth after implementing Max. The platform is in limited release, with growing adoption among customers.
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ServiceTitan's Max platform, which automates and optimizes contractor operations, has shown significant adoption and success. Team Rooter, a plumbing company... in California, reported improved operational performance and revenue growth after adopting Max. The platform enhances efficiency through AI-driven automation, increasing booking conversions and ticket sizes. Max is currently in limited release, with early access available for ServiceTitan customers.
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Sila Services, a national multi-trade platform, operates primarily on ServiceTitan's platform, utilizing a dedicated team to enhance adoption and scale best practices across its brands. ServiceTitan's Contact Center... Pro and AI use cases are gaining traction, reinforcing its growth potential within its customer base.
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ServiceTitan's AI platform, Max, significantly boosts contractor revenue and operational efficiency. Early adopters like Team Rooter saw an 18% revenue... increase and a 39% rise in average ticket size. Max automates workflows, including lead generation and dispatch, enhancing ServiceTitan's position in AI-driven field service management.
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ServiceTitan's AI-powered Max package is driving significant growth for contractors, with Team Rooter reporting an 18% revenue increase and a 39% rise in average ticket size. Max enhances operational... efficiency by automating key processes, boosting call booking rates by over 500 basis points and close rates by over 1,000 basis points compared to peers.
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ServiceTitan's Max package significantly improved call booking and job close rates, with locations using Max more than doubling in the fiscal quarter ending April 30, 2026. Team Rooter, an... early adopter, saw online booking conversion rise from 61% to 66%, an 18% revenue gain, and a 39% increase in average ticket size.
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ServiceTitan's Max platform is driving significant growth for contractors by automating key job lifecycle stages. Team Rooter, a plumbing company,... saw a 39% increase in average ticket size and an 18% revenue growth year-over-year after adopting Max. The platform enhances operational efficiency and customer engagement, positioning contractors to scale effectively.
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ServiceTitan's AI Agent has achieved significant success at Bill Joplin’s Air Conditioning and Heating, converting over 90% of inbound calls to booked jobs without human agents. This case study... demonstrates increased revenue and reduced operating costs, highlighting the AI Agent's impact on customer workflows and financial performance.
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Bill Joplin’s Air Conditioning and Heating successfully implemented ServiceTitan’s AI Voice Agent, handling over 1,300 calls in three months with a booking rate above 90%. This deployment generated... over $74,000 in incremental revenue and reduced operating costs by approximately $23,000, showcasing the AI's efficiency in managing peak demand periods.
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Bill Joplin’s Air Conditioning and Heating leverages ServiceTitan’s AI Agent to manage peak demand, handling over 1,300 calls in three months with a 90% booking success rate. The AI Agent,... named “Karen,� reduced operating costs by $23,000 and generated $74,000 in additional revenue by automating call handling and appointment scheduling.
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ServiceTitan's AI Agent, 'Karen,' automated call handling for Bill Joplin’s Air Conditioning and Heating, booking 90% of calls and generating $74,000 in revenue. The AI reduced... operating costs by $23,000 by minimizing missed calls and eliminating the need for seasonal hires. This positions ServiceTitan as a leader in AI-driven solutions for the trades industry.
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SPS PoolCare, the largest residential swimming pool services platform in the U. S., has standardized its operations across over thirty...locations on the ServiceTitan platform. This move is expected to enhance SPS PoolCare's acquisition strategy and platform expansion by integrating its companies into a single system.
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Best Choice Roofing has standardized operations across 80 locations using ServiceTitan's platform, enhancing efficiency and supporting national expansion. The partnership leverages... ServiceTitan's technology to improve workflows, data-driven decision-making, and customer engagement, positioning Best Choice Roofing for continued growth and innovation in the roofing industry.
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SPS PoolCare has standardized its operations across 30+ branches in five states using ServiceTitan's cloud-based platform. This integration supports SPS's... growth strategy and operational consistency, enhancing their ability to manage complex, multi-location services. ServiceTitan's technology provides SPS with tools for route optimization, automated chemical tracking, and project management, enabling data-driven decisions and fueling growth.
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SPS PoolCare will implement ServiceTitan's software across its 30+ branches to enhance operational efficiency and service delivery.

Vertex Service Partners has achieved significant growth, reaching over $600 million in revenue by leveraging ServiceTitan's platform. The partnership has... enabled Vertex to integrate 30 acquisitions and enhance operations with ServiceTitan's AI-powered products, contributing to Vertex's rapid expansion and ambition to become a billion-dollar company.
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ServiceTitan's platform has significantly contributed to Vertex Service Partners' growth, enabling them to reach over $600 million in revenue and service more than 100,000 roofs. Vertex attributes its... rapid scaling and strategic acquisitions to ServiceTitan's comprehensive business management platform, which offers enterprise-grade reliability, security, and advanced AI-powered products. The partnership aims to continue driving innovation and growth in the roofing industry.
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Azureon has chosen ServiceTitan as its core technology platform to modernize and scale its pool construction and service operations. This decision will... standardize Azureon's operations across its locations, enhancing efficiency and supporting growth. ServiceTitan's platform will enable Azureon to manage construction projects and ongoing services within a single system, facilitating seamless integration of acquisitions and operational excellence.
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