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BirdEye vs Press Ganey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of BirdEye vs. Press Ganey is based on a specific set of business needs and context. The comparison uses 8215 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and Press Ganey

BirdEye, Press Ganey, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

Press Ganey focuses on Rating And Review Management with Review Sites, Engagement Management with Social Media, Reputation Management, Competitive Intelligence with Offline, etc.

"We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought ...our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now! " - Chad Roylance

"The stronger your reputation, the stronger you’ll be in the market, We want to build great communities; strong, positive reviews are an asset to a great reputation. " - Kayleigh Filo

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than Press Ganey for

Software Failure Risk

  • medium

logo Press Ganey

Focus area

Press Ganey is better than BirdEye for

Software Failure Risk

  • medium

About

BirdEye: Online Review Management | Customer Review Software

Human Experience Healthcare

Age

2012

Financials

SERIES C

SERIES A

Business Need

Total Processes
(we found evidences for)

79

51

Total Goals
(we found evidences for)

17

15

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


reputation management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


sales review & feedback


contact list management


generation of new leads


training & onboarding


helpdesk management



competitive intelligence





sales document management

contract management

proposal & quote management


business development


workflow management


conversion management


social media marketing


motivation management


campaign management

campaign analytics



content management


customer case management





conference call management


lifetime value management


relationship management


loyalty management

customise loyalty program



promotion management


lead qualification

lead qualification: technographic


performance management


trade show marketing


segmentation and targeting


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more
  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more

Top Channels

Channels Used

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more
  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting