ReviewPro Reputation Overview

Shiji ReviewPro addresses the challenge of managing guest experiences in the hospitality sector by providing a comprehensive guest experience management software. It enables hotels to collect and analyze guest feedback data effectively. This insight helps hotels enhance service quality and improve profitability. By understanding guest sentiments, hotels can make informed decisions that elevate the overall guest journey, ensuring satisfaction at every touchpoint. ReviewPro's capabilities are tailored to meet the needs of hoteliers, offering solutions that cover various stages of the guest journey. This focus on feedback-driven insights positions hotels to adapt and thrive in a competitive market.

Use Cases

Customers recommend Reputation Management, Competitive Intelligence, Rating And Review Management, as the business use cases that they have been most satisfied with while using ReviewPro Reputation.

Other use cases:

  • Engagement Management
  • Customer Case Management
  • Social Media Analytics
  • Customer Feedback Management
  • Communication Management
  • Helpdesk Management
  • Training & Onboarding
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Business Priorities

Improve Digital And Social Presence and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using ReviewPro Reputation.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Internal Communications
  • Grow Market Share
  • Improve Consistency
  • Establish Thought Leadership
  • Improve Efficiency
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
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ReviewPro Reputation Use-Cases and Business Priorities: Customer Satisfaction Data

ReviewPro Reputation's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and ReviewPro Reputation support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ReviewPro Reputation analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The companys suite of cloud-based solutions includes Online Reputation Management (ORM), Guest Survey Solution (GSS) and Revenue Optimizer...." Peer review from Review Rank

Peer review evidence (same sources as the product rating summary)

"...The companys suite of cloud-based solutions includes Online Reputation Management (ORM), Guest Survey Solution (GSS) and Revenue Optimizer...." Peer review from Review Rank
"...Competitive Intelligence...." Hotel Reputation Management
"...Prevent negative reviews, exceed customer expectations, and earn rave reviews. ..." ReviewPro for Restaurants

ReviewPro Reputation, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Shiji ReviewPro is the leading guest experience management software, aiding hospitality in profitability. Guest feedback data is gathered and analyzed for better insights.

ReviewPro Reputation Customer wins, Customer success stories, Case studies

What solutions does ReviewPro Reputation provide for Reputation Management?

How does ReviewPro Reputation address your Competitive Intelligence Challenges?

What Are the key features of ReviewPro Reputation for Rating And Review Management?

How efficiently Does ReviewPro Reputation manage your Engagement Management?

What benefits does ReviewPro Reputation offer for Customer Case Management?

11 buyers and buying teams have used Cuspera to assess how well ReviewPro Reputation solved their Reviews and Reputation needs. Cuspera uses 1001 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

 

Shiji Reaches 400 Infrasys POS Installations with Hyatt

Shiji achieved a significant milestone by installing its 400th Infrasys POS system at the Hyatt Regency Greenville, marking a major step in its collaboration with Hyatt. This installation includes a ...comprehensive digital ecosystem featuring Infrasys POS, Stellaris Digital Dine, and Infrasys POS Move, enhancing guest experience and operational efficiency across Hyatt's food and beverage services.

Read on →
 

Luxury Hospitality Reimagined at Shangri-La The Marina, Cairns with Shiji Infrasys POS

Shangri-La The Marina, Cairns, a luxury hotel in Australia, has implemented Shiji's Infrasys POS to enhance guest experiences. The cloud-based system improves operational efficiency, enabling faster ...ordering, real-time updates, and seamless communication across dining venues. This deployment aims to elevate service standards and guest satisfaction, showcasing the power of Shiji's technology in luxury hospitality.

Read on →
 

Coast Hotels - Hospitality - Large

Vancouver, Canada

Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before Reviewpro, tracking reviews was slow and manual. With Reviewpro, Coast Hotels automated review collection and response. T...eams now focus more on guest experience. This improved their reputation and operational workflow.

 

Coast Hotels - Hospitality - Large

Vancouver, Canada

Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before, their teams spent a lot of time checking each review channel one by one. With Reviewpro, they automated review tracking ...and response. This let staff focus more on guest experience. The solution helped Coast Hotels improve their reputation and streamline operations.

 

Coast Hotels - Hospitality - Large

Vancouver, Canada

Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before, their teams spent a lot of time checking each review channel one by one. With Reviewpro, they could see all guest review...s in one dashboard. This helped them focus on guest experience instead of manual tasks. Reviewpro made it easier to track guest sentiment and respond quickly. The hotel improved its reputation and guest satisfaction using these insights.

 

Coast Hotels - Hospitality - Large

Vancouver, Canada

Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before Reviewpro, monitoring reviews was slow and manual. With Reviewpro, Coast Hotels automated review tracking and response. T...his let their teams focus more on guest experience. The solution helped improve their reputation and operational workflow.

Frequently Asked Questions (FAQ)

What buyers ask before choosing ReviewPro Reputation

What is ReviewPro Reputation used for?

ReviewPro Reputation is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Build Brand Awareness by Reputation Management, Competitive Intelligence and Rating And Review Management .

What are the top features of ReviewPro Reputation?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of ReviewPro Reputation.

What are ReviewPro Reputation alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ReviewPro Reputation.
lightning

Peers used ReviewPro Reputation for reputation management and competitive intelligence

ReviewPro Reputation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (4)
Analytics

4.65/5

Read Reviews (155)
Custom Reports

4.50/5

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (4)
Analytics

4.65/5

Read Reviews (155)
Custom Reports

4.50/5

Read Reviews (101)

Software Failure Risk Guidance

?

for ReviewPro Reputation

Overall Risk Meter

Low Medium High

Top Failure Risks for ReviewPro Reputation

Shiji Group. News

Partnership

Shiji and allmytour Integrate to Expand Global Accommodation Distribution

Shiji and allmytour have formed a strategic partnership to integrate Shiji's Horizon Distribution with allmytour's AI-powered bedbank solution. This collaboration aims to create a global accommodation distribution network, enhancing booking efficiency and expanding allmytour's international reach. The integration will streamline accommodation supply channels and support allmytour's growth in the Korean and global markets.

Product

Shiji Launches Reviewpro Reputation to Elevate Hotel Reviews in Japan

Shiji Japan has launched the full-scale rollout of Reviewpro Reputation, a platform designed to enhance guest experiences in Japan's hospitality sector. The solution supports over 80 review sites and 45 languages, offering tools like AI analysis and multilingual sentiment analysis. It integrates with Shijis Daylight PMS, enabling hotels to shift from reactive to data-driven service enhancement, improving guest satisfaction and brand value.

Company

Shiji Expands in Mexico, Welcomes New Country Manager

Shiji has expanded its operations in Mexico by opening a new office in Mexico City and appointing Alejandra Pueblita as the Country Manager. This move aims to meet the increasing demand for advanced hotel technology in Mexico's hospitality sector. Pueblita, with over 20 years of experience, will focus on partnerships and market penetration to align Shiji's technology with local needs.

Company

Shiji Unveils Rebrand, Unifying Hospitality Solutions

Shiji has unveiled a comprehensive rebrand, unifying its hospitality technology solutions under a single platform. This rebrand introduces a cohesive brand structure, simplifying its portfolio and reinforcing its commitment to 24/7 support for the hospitality industry. The new identity includes rebranded solutions such as Daylight PMS, Infrasys POS, and Reviewpro Reputation, designed to enhance integration and efficiency for hoteliers.

Shiji Group. Profile

Company Name

Shiji Group.

Company Website

https://www.shijigroup.com/

HQ Location

Social