Real-World Case Studies and Customer Success Stories with Podium

Podium Webchat helped Sleep USA Mattress close a $23,000 sale from just one online message. The team used Podium to... connect with customers directly on their website. This led to a fast and easy conversation. The result was a big sale from a single chat. Podium made it simple to turn online interest into real revenue.
Show More..

Podium Phones helps Mattress Firm manage calls and payments in one place. The platform gives full visibility across many stores.... Mattress Firm responds to customers faster. They use instant payment links to close sales quickly. Podium Phones helps them sell smarter and work more efficiently.
Show More..

Podium phones helped First People's Jewelers stay connected to customers even when WiFi was down. Staff answered calls from home... using their cell phones. This kept customer communication open and sales coming in. Podium made it easy to manage texts, calls, and call transcriptions in one place. The business did not lose any revenue due to missed calls.
Show More..

First People's Jewelers uses Podium to manage all customer conversations in one inbox. The team reviews messages and quickly follows... up with leads. Podium helps them resolve concerns and save sales. Fast responses build lasting customer loyalty. The jeweler relies on Podium for better communication and more sales.
Show More..

Podium helped Bill Smith Appliances & Electronics boost their online reviews. The company saw a 60X increase in average monthly... reviews and a 12.5% rise in average star rating. Podium made it easy to thank customers and ask for feedback. Bill Smith Appliances & Electronics now ranks at the top of Google search results for appliances in Fort Myers. The team set up Podium in less than an hour and quickly saw results.
Show More..

Podium Phones helped Budget Blinds of Salt Lake and Davis Counties boost their sales close rate from 45% to 60% in just 9 months. The small retail... team saved time by routing 25% of phone calls to text, making communication easier. Podium unified calls and texts under one number, improving customer and employee experience. Sending review requests and payment links by text became faster and simpler. The business saw more profit and better efficiency with Podium.
Show More..

Podium helped Duerden’s Appliance & Mattress improve efficiency and communication. The store faced challenges with high call volumes, fragmented payment... systems, and messy warehouse communications. Podium streamlined customer conversations, unified payment processes, and improved team coordination. This led to better customer service and smoother operations for the retail business.
Show More..

Podium helped Mattress City get over 2,800 reviews and a 4. 93 star rating. Before Podium, Mattress City struggled to...get reviews and compete with big box stores. Podium made it easy to request reviews by text and added Webchat to their website. This boosted their online ranking, increased foot traffic, and brought in more calls and texts. Mattress City now stands out in their community and gets more sales.
Show More..

Podium helped Mattress Firm boost online reviews by 140% and raise their average star rating to 4. 8. Each store...saw a 214% increase in reviews, adding over 305,000 new reviews. Podium Website Chat generated nearly 150,000 leads, converting at over 23% and driving millions in revenue. Mattress Firm now uses a single inbox for all customer messaging, saving time and improving customer experience. Podium streamlined review collection and digital communication for this large retail chain.
Show More..

Podium helped Mattress City boost online reviews by 12x, growing from 2 to nearly 13 reviews per month. The retailer saw... a 30% increase in website visits and an 86% rise in calls from Google. Podium's text-based review requests and Webchat made it easier for customers to connect and leave feedback. Mattress City now ranks in the top three Google search results 92% of the time. The business collected over 2,840 reviews with a 4.93 average rating.
Show More..

Podium helped Mattress Firm boost online reviews by 140%, reaching a 4. 8-star average. The company collected over 305,000 new...reviews and saw a 214% increase in reviews per location. Podium Website Chat generated nearly 150,000 leads, converting at over 23% and driving millions in revenue. Mattress Firm improved customer communication with a single inbox and automated delivery reminders. The digital shift created a seamless online-to-offline experience for customers.
Show More..

Budget Blinds of Salt Lake and Davis Counties improved sales with Podium Phones. They increased their sales close rate from... 45% to 60% in 9 months. 25% of phone calls are now routed to text, saving time. They save over 10 hours weekly by using text conversations. Podium helped them streamline communication and improve customer experience.
Show More..

Duerden’s Appliance & Mattress improved efficiency with Podium. They saved hundreds of hours per month by using webchat for installation... photos. They gained 2,000 new leads and had 3,300 efficient conversations. The average time to payment is now 90 minutes. Podium helped streamline communication and payment processes.
Show More..

Podium’s AI BDC helped Southtowne Auto boost car sales by 68%. The dealership increased its monthly inventory from 150 to... 250 vehicles. Podium’s AI responds to leads in under a minute, cutting time-to-lead by half. The AI adapts to real-time events, like weather changes, and updates customers instantly. Staff now focus on hot leads while AI handles routine questions. Customers trust the fast, accurate responses, driving more appointments and sales.
Show More..

Podium's AI BDC helped Strategy with Jason book 30% more test drives in 60 days. The AI Employee adapts to... each dealership's brand and connects with customers in a personal way. This approach is not generic. It reflects the business and improves customer engagement. Jason Harris shares how the solution increased performance quickly.
Show More..

Podium used real customer feedback to improve 'Jerry', its AI Employee for car dealerships. The general manager was skeptical about... AI at first. After updates, Jerry set a new standard for dealership performance. The GM now supports using AI in daily operations. This case shows how AI can change minds and boost results in the automotive industry.
Show More..

Podium AI helped Car Dealership Guy handle 8 times more conversations. Lead response time improved by 70%. The dealership saw... up to 30% more revenue. AI managed more customer chats than the business development center. These results show strong gains for auto dealers using AI tools.
Show More..

Podium helped Unstoppable Auto Group triple their campaign click rates. The group used Podium to connect with customers by text,... grow online reviews to over 7,000, and modernize payments. Before Podium, their reputation management software was outdated and email marketing was not effective. Podium's text campaigns now bring in 20-30% click-through rates. The solution improved their reputation and made marketing easier for their dealerships.
Show More..

Podium helped Unstoppable Auto Group triple their campaign click rates. The group used Podium to connect with customers by text,... grow online reviews to over 7,000, and modernize payments. They replaced outdated, expensive reputation management software and improved review scores for Audi and Volvo dealerships. Podium Campaigns boosted text marketing click-through rates to 20-30%.
Show More..

Podium helped Schoonover Bodyworks boost their online reviews by 600% in three years. Their average star rating jumped from 4.4... to 4.9. Podium Webchat now drives 83% of all inbound leads through website texting. The shop replaced outdated communication and inefficient marketing with scalable review management and lead capture tools. Schoonover Bodyworks improved customer communication and grew their business with Podium's platform.
Show More..

Podium helped Power Ford improve its online reputation and customer communication. Before Podium, Power Ford struggled with low Google ratings... and lost website leads. Podium made it easy to collect reviews and respond to leads fast. All messages now go to one inbox, so no customer is missed. Power Ford saw better reviews, faster response times, and higher revenue.
Show More..

Podium helped Power Ford boost their online reputation and customer communication. The dealership saw a 44.5% average net profit increase... year over year. Google review scores rose to 4.52, and they became the #1 Ford dealer on DealerRater for four years. Webchat and centralized messaging cut lead response times from 2.5 minutes to under 1 minute. Service CSI scores rose 12%, and the team saved $42,000 in hiring costs and 83 hours per month in service calls.
Show More..

Podium helped Schoonover Bodyworks boost their online reviews by 600%. Their average star rating jumped from 4.4 to 4.9. The... team now gets 40–50 new leads per month from Webchat. They save 5–6 hours daily on phone calls by using text messaging. Podium also helped them save $100,000 a year on marketing. Schoonover no longer relies on insurance companies for leads.
Show More..

Unstoppable Auto Group used Podium to improve their customer experience. They tripled their campaign click rates. They collected over 7,000... reviews in one year. They increased average reviews per month by 50%. They sold 5 cars in one week with a 35% click-through rate.
Show More..

Podium helped Mountaineer Heating and Cooling fix missed calls and slow payments. The company saw at least 2 more sales... leads each week and a record-breaking start to the year in revenue. They saved over 200 hours every year and got 10 times more Google reviews. Podium made it easier to schedule appointments, collect payments, and talk to customers. The team replaced an old phone system and improved customer experience.
Show More..

Podium Reviews helped Guyou Construction improve customer communication and make it easier to collect reviews. The company wanted a simple... way to gather testimonials and boost its online reputation. After using Podium, employees found it easier to request and receive reviews, especially by texting customers. This made it simple for Guyou to grow its online presence and support its customer service goals.
Show More..

Podium helped Valley Roofing & Exteriors improve customer communication and collect payments faster. The company used texting for quick updates... and mobile payments for convenience. They also increased their online reviews, now averaging a 4.9 star rating. Valley Roofing solved problems with missed calls, slow payments, and hard-to-manage customer messages. The sales team now brings in $10 million in annual revenue with better systems in place.
Show More..

Podium helped Roof Life of Oregon save time and improve customer experience with texting and Webchat. Before Podium, the company... struggled with online presence and spent hours calling customers to schedule services. With Podium, they replaced a full-time scheduler, booked more appointments by text, and increased their Google and Facebook review ratings. The team now connects with clients faster and is more accessible for emergencies. Podium's tools made review requests simple and boosted leads.
Show More..

Valley Roofing & Exteriors used Podium to improve customer communication and speed up payments. They switched from phone calls to... texting, cutting response time to new leads to 15 minutes. Podium helped them collect 182 online reviews in 24 months, raising their average rating to 4.9 stars. Payment processing time dropped from 21 days to just 22 hours, and they processed $1.67M through Podium Payments in one year. The team also reduced wasted phone time by 40%.
Show More..

Podium helped Mountaineer Heating and Cooling capture 20% more sales calls each week. The company added over $96,000 in monthly... revenue by turning missed calls into sales. Podium's texting and payment features made it easier to schedule appointments and collect payments. Mountaineer saved more than 200 hours a year by automating review requests. They saw a 10x increase in Google reviews and saved 22% of annual maintenance subscriptions. Podium created a better customer experience and helped the business grow.
Show More..

Guyou Construction used Podium to improve customer communication and gather more reviews. They collected 400 reviews in 18 months, boosting... their online reputation. Podium Payments helped process $500,000 in revenue in a year and made invoicing faster for the accounting team. SMS marketing with Podium led to a $30,000 sale from a single campaign. Podium made it easier for customers to pay and for employees to track payments.
Show More..

Podium helped Roof Life of Oregon save 40 working hours per week by replacing manual phone scheduling with texting. The company used... Podium's messaging and webchat to book appointments and connect with customers at all hours. Roof Life increased its average Google star rating from 3.8 to 4.7 and added 331 new reviews. Website traffic grew by 23%, generating 1,544 new leads. Customers praised the quick response and easy communication.
Show More..

Podium AI helps NearU Services capture leads after hours. The AI Employee handles 40% of their leads with instant, human-like... responses. This keeps the business connected to customers at all times. More late-night inquiries turn into loyal customers. The result is increased sales and more revenue for NearU Services.
Show More..

Podium AI helped Junk King boost online bookings by up to 12%. The tool cut response times dramatically. Junk King... now responds to leads faster and engages customers 24/7. They turn missed calls into new customers. Crissy Russo, VP of National Brand Marketing, shares these results.
Show More..

Podium helped Zerorez automate review requests by integrating with their point-of-sale system. Every customer now gets a review invite right... after service, boosting review numbers. Podium Messenger let the team quickly answer customer questions and solve problems. This improved customer service and raised Net Promoter Scores. Zerorez saw more positive recommendations and better customer loyalty.
Show More..

Podium Phones helped Budget Blinds of Salt Lake and Davis Counties boost their sales close rate by 33%. The team routed... 25% of phone calls to text, saving over 10 hours each week. Podium unified calls and texts under one number, making communication easier for staff and customers. The business saw faster response times, better lead quality, and more online reviews. Payment collection and customer tracking also improved with Podium.
Show More..

Podium helped CD One Price Cleaners boost customer feedback response rates from 9. 9% to 26.5%. The company also increased...its review response rate from 0.27% to 4%, gaining over 4,000 new reviews. CD One Price Cleaners used Podium to replace email-based feedback with SMS, making it easier to connect with customers. This led to more than 32,000 feedback responses. The improved feedback process helped them enhance customer experience and attract new business.
Show More..

Podium helped CD One Price Cleaners boost feedback response rates from 9. 9% to 26.5%, generating over 32,000 responses in...2021. The company saw a 1,381% increase in review response rate, adding more than 4,000 new reviews. Podium enabled SMS-based feedback and review requests, replacing email-only outreach. This led to more personalized customer interactions and improved online reputation. CD One Price Cleaners now uses Podium to manage feedback, reviews, and store performance across 36 Midwest locations.
Show More..

Podium helped the Utah Jazz transform sales and fan engagement. The team used Podium's text messaging, webchat, and payments to... streamline communication. Now, 70% of sales involve texting. They set a single-game revenue record using a textable number. Sales response times dropped to under five minutes. A unified inbox and reporting improved customer experience visibility.
Show More..

Podium helped Real Salt Lake boost fan engagement and loyalty. The team faced low email open rates of 8% from... a 60,000-person list and struggled to connect with fans online. Podium's texting and webchat tools made it easy for fans to reach the right department. Real Salt Lake now uses text campaigns for match notifications, ticket sales, and community updates. This improved communication and created a more personal fan experience.
Show More..

Podium helped Real Salt Lake boost fan engagement and loyalty. The team used Podium texting and Webchat to connect with... fans and customers. They reduced average response time to under 3 minutes for over 5,000 conversations. RSL collected 4,114 text campaign subscribers in 7 months. They sent 40+ SMS campaigns in 6 months, with click rates up to 30%. Podium made it easy for fans to reach the right department and get quick answers.
Show More..

Podium helped the Utah Jazz speed up sales and improve fan engagement. The team used Podium's text messaging, Webchat, and... Payments to cut response times to under five minutes. They saw a 300% increase in in-game season ticket sales in one night. Now, 70% of sales involve texting, and 200+ transactions were processed by text in a month. The Jazz team saved over 20 hours and built stronger customer relationships with personalized communication.
Show More..