Messaging Platform to connect with website traffic with one easy-to-use inbox
Retail Case Studies and Success Stories with Podium
CASE STUDY Budget Blinds of Salt Lake and Davis Counties
Budget Blinds of Salt Lake and Davis Counties improved sales with Podium Phones. They increased their sales close rate from 45% to 60% in 9 months. 25% of phone calls are now routed to text, saving t...ime. They save over 10 hours weekly by using text conversations. Podium helped them streamline communication and improve customer experience.
Mattress City used Podium to increase sales and customer reviews. They collected over 2,840 reviews with a 4.93 average rating. Their reviews increased from 2 to nearly 13 per month. They saw a 30% i...ncrease in website visits and an 86% increase in calls from Google. Podium helped them rank higher in search results.
Bill Smith Appliances & Electronics expanded from one to seven locations, using AI to manage customer interactions and boost sales and service efficiency.
Mattress Firm used Podium to improve customer reviews and communication. They increased reviews by 140% and gained 305,278 new reviews. Website Chat generated 148,383 leads, converting at 23.5%. This... led to millions in revenue. Podium helped reduce delivery errors and improve customer experience.
Duerden’s Appliance & Mattress improved efficiency with Podium. They saved hundreds of hours per month by using webchat for installation photos. They gained 2,000 new leads and had 3,300 efficient co...nversations. The average time to payment is now 90 minutes. Podium helped streamline communication and payment processes.
Construction Case Studies and Success Stories with Podium
CASE STUDY Valley Roofing
Valley Roofing used Podium to improve customer communication and payment processes. They managed 3,400 conversations in 2021 and reduced response time to 15 minutes. They increased reviews by 4.3x an...d achieved a 4.9-star rating. Payments were processed 11.4x faster, reducing time from 21 days to 22 hours.
Roof Life of Oregon improved customer service with Podium. They saved 40 hours a week by using texting for scheduling. Their Google rating increased from 3.8 to 4.7 stars. Website traffic went up by ...23%, adding 1,544 new leads. They had over 2,700 customer conversations in a year.
Mountaineer Heating and Cooling used Podium to improve their business. They saved over 200 hours a year and increased Google reviews by 10 times. They also captured 20% more sales calls weekly. With ...Podium, they added $96,000 in revenue each month. They now get 2 more leads every week.
Guyou Construction used Podium to improve customer communication and gather reviews. They expanded their business across Southern California. They processed $500,000 in revenue with Podium Payments i...n 12 months. Their first text marketing campaign generated $30,000 in revenue. They gathered 400 reviews in 18 months using Podium.
Insurance Case Studies and Success Stories with Podium
CASE STUDY S&R Insurance
S&R Insurance used Podium to improve their online presence. They saw a 120% increase in website traffic from Google. They collected over 1,000 new reviews, averaging 20+ reviews per month. During the... pandemic, they grew revenue by 30%. Customers who left reviews stayed 3 times longer.
Consumer Services Case Studies and Success Stories with Podium
CASE STUDY CD One Price Cleaners
CD One Price Cleaners improved customer feedback with Podium. They increased feedback response rates from 9.9% to 26.5%, gaining over 32,000 responses. Review response rates rose from 0.27% to 4%, ad...ding more than 4,000 new reviews. This helped them enhance customer experience and boost business growth.
Banking Case Studies and Success Stories with Podium
CASE STUDY TAB Bank
TAB Bank used Podium to improve its online reputation. They saw a 12x increase in reviews and a 195% increase in Google star rating. The bank also achieved a 300% increase in review response rate usi...ng text messages. This led to $200 million in new deposits and record growth in their loan portfolio.
Government Administration Case Studies and Success Stories with Podium
CASE STUDY Vineyard City
Vineyard City uses Podium to improve communication with residents. They save over 10 employee hours each week. Payment processing is now faster, taking less than 12 hours. Response time for messages ...is under 20 minutes. They managed over 1,700 conversations in a year.
Manufacturing Case Studies and Success Stories with Podium
CASE STUDY Trane Technologies
Trane Technologies partnered with Podium to improve their elite dealer program. Dealers using Podium increased revenue by 8% more than those who didn't. They saw a 402% increase in online reviews and... converted 15% of web chat conversations to sales. The program helped dealers provide a better customer experience.
Hospital & Health Care Case Studies and Success Stories with Podium
CASE STUDY Arctic Air
Arctic Air is the oldest HVAC company in Georgetown, Texas. They used Podium's AI Employee to handle calls. This increased their revenue by 30%. They added a truck to their fleet with the extra reven...ue. The AI Employee, named Arty, replaced their call center. This saved them thousands of dollars each month. They also saw a 40% increase in Google reviews.
Automotive Case Studies and Success Stories with Podium
CASE STUDY Unstoppable Auto Group
Unstoppable Auto Group tripled their campaign click rates using Podium, significantly improving lead engagement and sales. The group plans to expand from 5 to over 20 dealerships.
Unstoppable Auto Group used Podium to improve their customer experience. They tripled their campaign click rates. They collected over 7,000 reviews in one year. They increased average reviews per mon...th by 50%. They sold 5 cars in one week with a 35% click-through rate.
Power Ford improved its dealership experience with Podium. They became the #1 Ford dealer on DealerRater for four years. Their net profit increased by 44.5% year over year. They saved $42,000 by not ...hiring another employee. Service CSI scores increased by 12% from 2019 to 2020. Lead response times decreased from 2.5 to less than 1 minute.
Schoonover Bodyworks improved their reviews and leads with Podium. They increased their monthly reviews by 600% and their star rating from 4.4 to 4.9. They now get 83% of leads from Webchat. They sav...e 5-6 hours daily on phone calls. They also save $100,000 annually on marketing.
Pharmaceuticals Case Studies and Success Stories with Podium
CASE STUDY PharmCo Rx
PharmCo Rx uses Podium to help patients in South Florida. They improved communication and payment collection. Their response time to new leads is 2 minutes. They have 770 Google reviews. Webchat lead... volume increased by 3.9 times.
Sports Case Studies and Success Stories with Podium
CASE STUDY Real Salt Lake
Real Salt Lake used Podium to improve fan engagement. They reduced response time to under 3 minutes for over 5,000 conversations. They collected 4,114 text subscribers in 7 months. They managed over ...9,000 conversations in a year. They sent 40 campaigns in 6 months with click rates up to 30%.
The Utah Jazz used Podium to improve communication with fans. They reduced response times to under 5 minutes. They saw a 300% increase in in-game ticket sales. 70% of sales now involve text messaging.... They saved 20+ hours a month with text payments.
Podium’s AI Employee, called Arty, helped Arctic Air handle all customer calls without hiring more staff. Before, Arctic Air spent thousands each month on a call center that missed calls and made mis...takes. With Arty, they cut costs, never missed a call, and gave fast, accurate answers. Revenue grew by 30%, letting them add a new truck. Google reviews went up 40% in nine months. Customers got better service, and the team trusted Arty more than their old call center.
