Introducing the LivePerson Community and Customer Success Center
LivePerson has launched its Community and Customer Success Center, offering resources for skill development and digital conversation automation. The platform includes Conversational Growth Paths, pro...viding strategic guidance through stages of conversational maturity, and a Connection Center for peer interaction. This initiative aims to enhance customer engagement and optimize the use of LivePerson solutions.
LivePerson Rolls Out Syntrix Simulation, Evaluation Platform
LivePerson has launched Syntrix, a new simulation and evaluation platform. This tool aims to enhance enterprise deployment of customer-facing AI, improving interactions with AI and live agents.
LivePerson Launches Conversation Simulator to De-risk ... - Morningstar
LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer intera...ctions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.
LivePerson's CEO, Robert LoCascio, emphasizes the shift from traditional voice calls to messaging for customer service. LivePerson's Conversational Cloud enables brands to connect with consumers via ...SMS, Facebook Messenger, and other platforms, enhancing customer interactions with AI-driven solutions. This approach aligns with the growing trend of Conversational Commerce, where major tech companies are facilitating direct consumer-to-brand messaging.
LivePerson Announces Event-driven Orchestration Partnership with Coral ...
LivePerson has launched LivePerson Sync in partnership with Coral Active. This new solution integrates CRM data and workflows into the live agent workspace, enhancing productivity by providing a unif...ied view of customer information. LivePerson Sync offers real-time event-driven orchestration and AI-driven automation, improving agent experiences and reducing handle times.
LivePerson Unveils Event-Driven Orchestration with Coral Active
LivePerson has launched LivePerson Sync in partnership with Coral Active, enhancing CRM integration for contact centers. This solution offers seamless integration with platforms like Salesforce and S...erviceNow, improving agent productivity by providing a unified view of customer data. Key features include real-time event-driven orchestration, AI-driven automation, and context-aware synchronization, enabling brands to streamline workflows and enhance customer experiences.
LivePerson Announces Event-driven Orchestration Partnership with Coral ...
LivePerson has partnered with Coral Active to launch LivePerson Sync, an event-driven orchestration platform. This integration enhances agent productivity by synchronizing CRM data and workflows with...in the LivePerson workspace. Key features include real-time CRM integration, AI-driven automation, and context-aware synchronization, offering a unified ecosystem for improved agent experiences.
LivePerson Rolls Out LivePerson Sync In Collaboration With Coral Active
LivePerson launched LivePerson Sync in partnership with Coral Active. The new solution integrates with systems like Salesforce, Microsoft, and ServiceNow, enhancing CRM data and workflows within the ...live agent workspace.
LivePerson and Coral Active have launched LivePerson Sync, a new solution designed to enhance conversational AI capabilities for businesses. This collaboration aims to improve customer engagement and... streamline communication processes.
LivePerson Announces Event-driven Orchestration Partnership with Coral Active
LivePerson has partnered with Coral Active to launch LivePerson Sync, a solution that integrates CRM data and workflows into the live agent workspace. This partnership aims to enhance agent productiv...ity by providing a unified view of customer information, reducing the need for agents to switch between systems. LivePerson Sync offers features like real-time event-driven orchestration, AI-driven automation, and context synchronization, available immediately for brands seeking to modernize their agent experience.
LivePerson Announces AWS Integration to Unify Voice and Digital ...
LivePerson has integrated its digital contact center with AWS's Amazon Connect, creating a unified AI-native customer experience platform. This integration enhances customer service by allowing seaml...ess transitions between automated systems and human support, reducing operational complexity and costs. It offers advanced conversational intelligence and supports various communication channels, improving efficiency and personalization for brands.
LivePerson links with KDDIs corporate +Message service to launch conversational customer support over +Message
LivePerson has partnered with KDDI Corporation to integrate its platform with KDDI's +Message service, enabling conversational customer support via Rich Communication Services (RCS). This collaborati...on allows companies to offer AI-driven and human-assisted messaging support, enhancing customer engagement and reducing traditional support costs.
New LivePerson + Infinity partnership equals better personalized digital experiences for brands
LivePerson and Infinity have partnered to enhance personalized digital experiences for brands by integrating customer data and conversational intelligence. This collaboration allows brands to connect... attribution data across voice calls and digital messaging, improving omnichannel customer journeys. The partnership aims to boost ROI, optimize marketing spend, and enhance customer satisfaction through a seamless integration of LivePerson's digital conversation platform and Infinity's call analytics.
Avaya and LivePerson announce new partnership to deliver a best-in-class omnichannel solution
Avaya and LivePerson have formed a partnership to create an omnichannel solution that integrates voice, digital, and AI capabilities. This collaboration aims to enhance customer experiences by combin...ing Avaya's cloud and premises-based solutions with LivePerson's Conversational Cloud platform. The solution offers advanced digital capabilities and unified insights, supporting multiple channels and improving customer service without requiring significant infrastructure changes.
LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience
LivePerson has expanded its partnership with Google Cloud to integrate advanced AI capabilities into its Connected Experience Platform. This collaboration aims to enhance enterprise AI outcomes and c...ustomer experiences by embedding Google Cloud's AI, including large language models, into LivePerson's platform. The partnership will also involve joint go-to-market strategies, co-selling programs, and integrated marketing campaigns to transform customer interactions.
LivePerson Announces Expanded Partnership with Google Cloud to ...
LivePerson has expanded its partnership with Google Cloud to enhance its Connected Experience Platform with advanced AI capabilities. This collaboration integrates Google's AI, including large langua...ge models, to improve customer interactions and personalization. The partnership also involves joint go-to-market strategies and co-selling programs to transform enterprise customer experiences.
Risky Integration or Rewarding Returns? The Stakes of SoundHound's LivePerson Acquisition.
SoundHound AI plans to acquire LivePerson in an all-stock transaction valued at $43 million, aiming to leverage LivePerson's text-based conversational AI to complement its voice-based AI technology. ...The acquisition is expected to generate $100 million in revenue by 2027, despite LivePerson's recent financial struggles and market skepticism about SoundHound's profitability.
LivePerson, a leader in enterprise conversational AI, is set to be acquired by SoundHound AI for $250 million. This acquisition will combine SoundHound's voice AI platform with LivePerson's digital e...ngagement capabilities. The deal is expected to close in the second half of 2026.
SoundHound AI has acquired LivePerson for an equity value of $43 million, gaining access to $74 million in cash and assuming debt obligations, leading to an enterprise value of approximately $250 mil...lion. LivePerson, once valued at $4.7 billion, has faced declining revenues and customer churn, prompting this acquisition. SoundHound AI aims to integrate LivePerson's digital customer service and conversational AI capabilities as part of its growth strategy.
SoundHound buys LivePerson to build omnichannel AI platform
SoundHound AI is acquiring LivePerson to create an omnichannel conversational AI platform. This merger will integrate SoundHound's voice AI with LivePerson's digital engagement tools, enhancing custo...mer service capabilities across voice and digital channels. The deal, valued at $250 million, aims to leverage combined customer bases for significant revenue growth, with completion expected in the second half of 2026.
SoundHound AI to acquire LivePerson in $250 mn enterprise value deal
SoundHound AI has entered a definitive agreement to acquire LivePerson for an enterprise value of $250 million. This acquisition combines SoundHound's voice AI capabilities with LivePerson's digital ...engagement platform, enhancing customer service across voice and digital channels. The deal is expected to close in the second half of 2026, pending regulatory approvals.
SoundHound AI is set to acquire LivePerson, combining their voice and digital engagement capabilities to create a leading omnichannel conversational AI platform. This acquisition will enhance AI-driv...en customer service, offering a unified solution across voice and digital channels for enterprise customers. The transaction, expected to close in the second half of 2026, will expand SoundHound's customer base and strengthen its market position.
SoundHound Acquires LivePerson to Reshape AI Platform
SoundHound is acquiring LivePerson in an all-stock deal, restructuring $261.2 million of secured notes, effectively eliminating LivePerson's debt. This merger aims to create a powerful omnichannel AI... platform by combining SoundHound's voice technology with LivePerson's digital messaging capabilities. The acquisition is expected to enhance SoundHound's market access and growth potential, leveraging LivePerson's extensive customer base.
SoundHound is set to acquire LivePerson for $43 million, expanding its capabilities in AI-driven conversational platforms. This acquisition aims to enhance SoundHound's offerings by integrating LiveP...erson's conversational AI technology.
SoundHound to buy LivePerson to expand conversational AI
SoundHound AI will acquire LivePerson for $43 million, integrating their voice AI with LivePerson's digital messaging services. This merger aims to create a comprehensive platform for customer engage...ment across voice and digital channels, enhancing capabilities for enterprises in over 30 countries. The transaction is expected to close in the second half of 2026, with a projected combined revenue of $350 million to $400 million by 2027.
SoundHound AI to Acquire LivePerson, Creating End-to-End Omnichannel ...
SoundHound AI has announced its acquisition of LivePerson for $43 million, creating a leading omnichannel conversational AI platform. This merger combines SoundHound's voice AI with LivePerson's digi...tal messaging, enhancing capabilities for enterprise customers. The acquisition is expected to close in the second half of 2026, subject to regulatory approvals.
SoundHound to Acquire LivePerson; Restructures $261M ...
SoundHound announced an all-stock acquisition of LivePerson, alongside a restructuring of $261.2 million in LivePerson's secured notes. The merger aims to enhance SoundHound's conversational AI capab...ilities and enterprise reach. The deal, requiring regulatory and stockholder approvals, involves settling secured notes in SoundHound shares and cash.
SoundHound AI to Acquire LivePerson for $9.50 a Share, Unifying Voice ...
SoundHound AI is set to acquire LivePerson in an all-stock deal valued at $9.50 per share. This merger aims to unify their voice and digital messaging capabilities, creating a comprehensive conversat...ional AI platform. The combined entity will serve major global banks and automakers, offering an integrated solution for voice, messaging, and digital orchestration, enhancing customer engagement and reducing complexity for enterprises.
SoundHound AI To Acquire LivePerson, Combining Proprietary Voice ...
SoundHound AI has announced a definitive agreement to acquire LivePerson, combining their voice AI and digital messaging capabilities to create a comprehensive omnichannel conversational AI platform.... The acquisition, valued at $250M, aims to enhance customer engagement solutions and expand SoundHound's reach across various industries. The transaction is expected to close in the second half of 2026, pending regulatory approvals.
SoundHound AI to buy LivePerson for $43M (LPSN:NASDAQ)
SoundHound AI has agreed to acquire LivePerson for $43 million. The merger will enable the combined entity to serve enterprise customers in over 30 countries, including major global banks, airlines, ...and automakers.
SoundHound AI has agreed to acquire LivePerson for $43 million, with the transaction expected to close in the second half of 2026. This acquisition aims to expand SoundHound's customer base across ov...er 30 countries and is projected to contribute $100 million to SoundHound's revenue by 2027. The deal highlights strategic growth opportunities in the AI conversational platform market.
SoundHound AI buys LivePerson for $43 million, builds enterprise ...
SoundHound AI has acquired LivePerson for $43 million, integrating LivePerson's digital engagement suite with SoundHound's voice and AI platform. This acquisition aims to leverage LivePerson's enterp...rise customer base, including major banks and airlines, to enhance SoundHound's market presence. The combined company expects to generate significant revenue growth by offering complementary AI capabilities and expanding across various industries.
SoundHound AI Moves to Acquire LivePerson, Building End-to-End ...
SoundHound AI is moving to acquire LivePerson to create an end-to-end conversational AI platform. This acquisition aims to enhance both companies' capabilities in AI-driven customer engagement soluti...ons.
SoundHound AI to Acquire LivePerson in Debt-Restructuring Merger
SoundHound AI is set to acquire LivePerson in a stock-for-stock merger, which includes a significant debt restructuring for LivePerson. The transaction involves LivePerson shareholders receiving Soun...dHound stock, with the deal valued at approximately $43 million. The merger, approved by LivePerson's board, aims to stabilize the combined entity's balance sheet through debt restructuring.
SoundHound AI To Acquire LivePerson, Combining Proprietary ...
SoundHound AI plans to acquire LivePerson to merge their voice AI and digital messaging technologies, aiming to create a leading omnichannel conversational AI platform.
SoundHound AI Acquires LivePerson, Creating $500M Revenue...
SoundHound AI has acquired LivePerson in a deal valued at $43 million, combining their strengths in voice and digital messaging to create a unified conversational AI platform. The merger aims to leve...rage data synergies and expand their customer base across multiple sectors, projecting a $500 million revenue opportunity. The transaction is expected to close in the second half of 2026, pending regulatory approval.
LivePerson, Inc. Q1 2026 Financial Results & SoundHound AI Acquisition ...
LivePerson, Inc. reported a net loss of $14.1 million for Q1 2026, widening from $8.8 million in the previous period. The company faces significant financial challenges, including a stockholders' def...icit of $51.5 million and $373.7 million in long-term debt. Despite these issues, the net loss per share improved to $0.73 from $2.32, indicating fewer shares outstanding. Investors should monitor liquidity, debt obligations, and potential strategic actions.
LivePerson details AI-driven customer platform, 2025 loss
LivePerson reported a financial loss for 2025 while highlighting its AI-driven customer platform. The platform aims to enhance customer interactions through advanced conversational AI technology.
LivePerson reported its Q4 2025 financial results, with total revenue of $59.3 million, a 19% decrease from the previous year due to customer cancellations. The company signed 40 deals, including 36 ...expansions and 4 new customers. Adjusted EBITDA was $10.8 million. LivePerson's CEO highlighted platform innovations and partnerships, including with Google Cloud, as key growth drivers.
LivePerson reported its Q4 2025 financial results with total revenue of $59.3 million, surpassing guidance but down 19% year-over-year due to customer cancellations. The company signed 40 deals, incl...uding 36 expansions and 4 new customers. Adjusted EBITDA was $10.8 million, up from $8.1 million in Q4 2024. Net loss narrowed to $46.1 million from $112.1 million in the prior year.
LivePerson to Announce Fourth Quarter 2025 Financial Results on March ...
LivePerson will release its fourth quarter 2025 financial results on March 12, 2026, after market close. A conference call hosted by CEO John Sabino and CFO & COO John Collins will follow.
LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent t...raining. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.
LivePerson to Announce Second Quarter 2025 Financial ... - Morningstar
LivePerson will release its second quarter 2025 financial results on August 11, 2025, after market close. A conference call hosted by CEO John Sabino and CFO & COO John Collins will follow.
Tripp Lane Joins LivePerson Board of Directors - Morningstar
Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointmen...t aims to enhance shareholder value and support LivePerson's strategic goals.
Tony Zingale Joins LivePerson Board of Directors - PR Newswire
LivePerson has appointed Tony Zingale to its Board of Directors. Zingale brings extensive experience in enterprise software, having led Jive Software through its IPO and held leadership roles at Merc...ury Interactive and Clarify. His expertise in scaling high-growth companies and product innovation will support LivePerson's strategy in conversational AI and digital transformation.
Enterprise Software Veteran Tony Zingale Brings 40-Year Tech Leadership to LivePerson's AI Vision - Stock Titan
LivePerson has appointed Tony Zingale, a seasoned executive with over 40 years of experience in the technology industry, to its Board of Directors. Zingale, known for his leadership roles at Jive Sof...tware, Mercury Interactive, and Clarify, will leverage his expertise in go-to-market strategies and product innovation to support LivePerson's growth in the conversational AI sector.
Tony Zingale Joins LivePerson Board of Directors - Yahoo Finance
Tony Zingale has joined LivePerson's Board of Directors, bringing over 40 years of experience in enterprise software. His expertise in go-to-market strategies and product innovation is expected to su...pport LivePerson's strategic goals in conversational AI. Zingale has previously held leadership roles at Jive Software, Mercury Interactive, and Clarify.
Awards, Recognitions, and Industry Achievements of Liveperson AI Chatbot
LivePerson Named a Leader in the Aragon Research Globetm for Agent ...
LivePerson has been recognized as a leader in the Aragon Research Globe for Agent Platforms 2026. This acknowledgment highlights LivePerson's strength in providing predictable conversational AI, incl...uding its Conversation Simulator and orchestration suite. These tools allow brands to test AI agents in a risk-free environment, ensuring compliance and enhancing customer interactions across industries.
CIO names LivePerson one of the best chatbot-building platforms
CIO recognized LivePerson as one of the top chatbot-building platforms, highlighting its comprehensive tool sets for chatbot design, human-AI integration, and significant platform integrations.
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
LivePerson has been named the #1 Most Innovative AI Company by Fast Company, recognizing its Conversational AI platform for delivering human-like digital experiences. The platform, powered by nearly ...one billion interactions monthly, enhances customer care, marketing, and sales through AI-driven conversations. This marks LivePerson's first appearance on Fast Company's overall list, ranking as the 21st Most Innovative Company globally.
LivePerson named Leader in Spring 2025 G2 Awards for AI customer engagement
LivePerson has been recognized as a Leader in the Spring 2025 G2 Awards for AI-driven customer engagement solutions. This recognition is based on verified user reviews and highlights LivePerson's eff...ectiveness in transforming digital customer experiences. The company excelled in categories such as AI agents, chatbots, and live chat, showcasing its robust platform and high user adoption rates.
Conversation Builder named Best Customer Service Solution at the SIIA CODiE Awards
LivePerson's Conversation Builder won the SIIA CODiE Award for Best Customer Service Solution. This platform enables nontechnical staff to create AI-powered chatbots for popular messaging channels, d...isrupting traditional phone-based contact centers. The award highlights its impact on customer service innovation.
LivePerson recognized in Forrester report on innovative applications of AI in CRM and customer service
LivePerson was recognized in Forrester's report on innovative AI applications in CRM and customer service. The report highlights LivePerson's generative AI tools, which enhance customer relationship ...management by improving productivity and customer experiences. Notable achievements include a 25% improvement in time to first response and a 30% increase in case deflection using AI-powered chatbots.
LivePerson wins Gold Stevie Award for Technology Provider of the Year
LivePerson received the Gold Stevie Award for Technology Provider of the Year at the 17th annual Stevie Awards for Sales & Customer Service. The award recognizes LivePerson's Conversational Cloud AI,... which enhances customer interactions by interpreting and simplifying inquiries. This accolade marks LivePerson's 12th Stevie win, highlighting its impact on customer service and business outcomes.
LivePerson named one of Fast Companys Worlds Most Innovative Companies
LivePerson has been recognized as one of Fast Company's Worlds Most Innovative Companies for its leadership in conversational AI, enabling brands to engage customers through messaging channels effect...ively.
LivePerson Recognized as a Niche Player in the 2025 Gartner Magic ...
LivePerson has been recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This is the first time LivePerson has been evaluated in this report, highlighting ...its role in shaping the conversational AI sector. The recognition underscores LivePerson's strategic position in providing AI-driven customer engagement solutions.
LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant for Conversational AI Platforms
LivePerson has been recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This is the first time LivePerson has been evaluated in this category, highlightin...g its role in shaping the conversational AI market. The company's Connected Experience Platform supports AI-driven customer engagements across digital and voice channels, enhancing customer service and digital commerce.
