LivePerson's CEO, Robert LoCascio, emphasizes the shift from traditional voice calls to messaging for customer service. LivePerson's Conversational Cloud enables brands to connect with consumers via ...SMS, Facebook Messenger, and other platforms, enhancing customer interactions with AI-driven solutions. This approach aligns with the growing trend of Conversational Commerce, where major tech companies are facilitating direct consumer-to-brand messaging.
LivePerson Announces AWS Integration to Unify Voice and Digital ...
LivePerson has integrated its digital contact center with AWS's Amazon Connect, creating a unified AI-native customer experience platform. This integration enhances customer service by allowing seaml...ess transitions between automated systems and human support, reducing operational complexity and costs. It offers advanced conversational intelligence and supports various communication channels, improving efficiency and personalization for brands.
LivePerson links with KDDIs corporate +Message service to launch conversational customer support over +Message
LivePerson has partnered with KDDI Corporation to integrate its platform with KDDI's +Message service, enabling conversational customer support via Rich Communication Services (RCS). This collaborati...on allows companies to offer AI-driven and human-assisted messaging support, enhancing customer engagement and reducing traditional support costs.
New LivePerson + Infinity partnership equals better personalized digital experiences for brands
LivePerson and Infinity have partnered to enhance personalized digital experiences for brands by integrating customer data and conversational intelligence. This collaboration allows brands to connect... attribution data across voice calls and digital messaging, improving omnichannel customer journeys. The partnership aims to boost ROI, optimize marketing spend, and enhance customer satisfaction through a seamless integration of LivePerson's digital conversation platform and Infinity's call analytics.
Avaya and LivePerson announce new partnership to deliver a best-in-class omnichannel solution
Avaya and LivePerson have formed a partnership to create an omnichannel solution that integrates voice, digital, and AI capabilities. This collaboration aims to enhance customer experiences by combin...ing Avaya's cloud and premises-based solutions with LivePerson's Conversational Cloud platform. The solution offers advanced digital capabilities and unified insights, supporting multiple channels and improving customer service without requiring significant infrastructure changes.
LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience
LivePerson has expanded its partnership with Google Cloud to integrate advanced AI capabilities into its Connected Experience Platform. This collaboration aims to enhance enterprise AI outcomes and c...ustomer experiences by embedding Google Cloud's AI, including large language models, into LivePerson's platform. The partnership will also involve joint go-to-market strategies, co-selling programs, and integrated marketing campaigns to transform customer interactions.
LivePerson Announces Expanded Partnership with Google Cloud to ...
LivePerson has expanded its partnership with Google Cloud to enhance its Connected Experience Platform with advanced AI capabilities. This collaboration integrates Google's AI, including large langua...ge models, to improve customer interactions and personalization. The partnership also involves joint go-to-market strategies and co-selling programs to transform enterprise customer experiences.
LivePerson to Announce Second Quarter 2025 Financial ... - Morningstar
LivePerson will release its second quarter 2025 financial results on August 11, 2025, after market close. A conference call hosted by CEO John Sabino and CFO & COO John Collins will follow.
LivePerson to Announce First Quarter 2025 Financial Results on May 7, 2025 - Yahoo Finance
LivePerson reported first quarter 2025 financial results with $64.7 million in revenue, down 24% year-over-year due to customer churn and downsells. Adjusted EBITDA reached $0.2 million, above guidan...ce. Net loss narrowed to $14.1 million from $35.6 million a year prior. The company signed 50 deals, including 5 new customers, and ARPC rose 2.4% to $640,000.
Tony Zingale Joins LivePerson Board of Directors - PR Newswire
LivePerson has appointed Tony Zingale to its Board of Directors. Zingale brings extensive experience in enterprise software, having led Jive Software through its IPO and held leadership roles at Merc...ury Interactive and Clarify. His expertise in scaling high-growth companies and product innovation will support LivePerson's strategy in conversational AI and digital transformation.
Enterprise Software Veteran Tony Zingale Brings 40-Year Tech Leadership to LivePerson's AI Vision - Stock Titan
LivePerson has appointed Tony Zingale, a seasoned executive with over 40 years of experience in the technology industry, to its Board of Directors. Zingale, known for his leadership roles at Jive Sof...tware, Mercury Interactive, and Clarify, will leverage his expertise in go-to-market strategies and product innovation to support LivePerson's growth in the conversational AI sector.
Tony Zingale Joins LivePerson Board of Directors - Yahoo Finance
Tony Zingale has joined LivePerson's Board of Directors, bringing over 40 years of experience in enterprise software. His expertise in go-to-market strategies and product innovation is expected to su...pport LivePerson's strategic goals in conversational AI. Zingale has previously held leadership roles at Jive Software, Mercury Interactive, and Clarify.
LivePerson wins Gold Stevie Award for Technology Provider of the Year
LivePerson received the Gold Stevie Award for Technology Provider of the Year at the 17th annual Stevie Awards for Sales & Customer Service. The award recognizes LivePerson's Conversational Cloud AI,... which enhances customer interactions by interpreting and simplifying inquiries. This accolade marks LivePerson's 12th Stevie win, highlighting its impact on customer service and business outcomes.
Conversation Builder named Best Customer Service Solution at the SIIA CODiE Awards
LivePerson's Conversation Builder won the SIIA CODiE Award for Best Customer Service Solution. This platform enables nontechnical staff to create AI-powered chatbots for popular messaging channels, d...isrupting traditional phone-based contact centers. The award highlights its impact on customer service innovation.
LivePerson recognized in Forrester report on innovative applications of AI in CRM and customer service
LivePerson was recognized in Forrester's report on innovative AI applications in CRM and customer service. The report highlights LivePerson's generative AI tools, which enhance customer relationship ...management by improving productivity and customer experiences. Notable achievements include a 25% improvement in time to first response and a 30% increase in case deflection using AI-powered chatbots.
LivePerson named one of Fast Companys Worlds Most Innovative Companies
LivePerson has been recognized as one of Fast Company's Worlds Most Innovative Companies for its leadership in conversational AI, enabling brands to engage customers through messaging channels effect...ively.
LivePerson named Leader in Spring 2025 G2 Awards for AI customer engagement
LivePerson has been recognized as a Leader in the Spring 2025 G2 Awards for AI-driven customer engagement solutions. This recognition is based on verified user reviews and highlights LivePerson's eff...ectiveness in transforming digital customer experiences. The company excelled in categories such as AI agents, chatbots, and live chat, showcasing its robust platform and high user adoption rates.
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
LivePerson has been named the #1 Most Innovative AI Company by Fast Company, recognizing its Conversational AI platform for delivering human-like digital experiences. The platform, powered by nearly ...one billion interactions monthly, enhances customer care, marketing, and sales through AI-driven conversations. This marks LivePerson's first appearance on Fast Company's overall list, ranking as the 21st Most Innovative Company globally.
CIO names LivePerson one of the best chatbot-building platforms
CIO recognized LivePerson as one of the top chatbot-building platforms, highlighting its comprehensive tool sets for chatbot design, human-AI integration, and significant platform integrations.
LivePerson Recognized as a Niche Player in the 2025 Gartner Magic ...
LivePerson has been recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This is the first time LivePerson has been evaluated in this report, highlighting ...its role in shaping the conversational AI sector. The recognition underscores LivePerson's strategic position in providing AI-driven customer engagement solutions.
LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant for Conversational AI Platforms
LivePerson has been recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This is the first time LivePerson has been evaluated in this category, highlightin...g its role in shaping the conversational AI market. The company's Connected Experience Platform supports AI-driven customer engagements across digital and voice channels, enhancing customer service and digital commerce.
LivePerson brings Conversational Commerce to the ball game with Aramark
LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.
For Foxtel, messaging is what feels right to customers
Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.
