Uniphore Conversation Insights Agent Overview

U-analyze leverages AI to analyze speech and conversations, providing valuable customer experience insights. Call center speech analytics software is available for trial today.

Use Cases

Customers recommend Call Management, Insightful Customer Interactions, Agent Review & Feedback, as the business use cases that they have been most satisfied with while using Uniphore Conversation Insights Agent.

Other use cases:

  • Call Tracking & Monitoring
  • Call Analytics
  • Contact Center Performance Management
  • Peer Benchmark
  • Cross Selling
  • Call Coaching
  • Training & Onboarding
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Business Priorities

Improve Customer Service and Increase Sales Velocity are the most popular business priorities that customers and associates have achieved using Uniphore Conversation Insights Agent.

Other priorities:

  • Improve Customer Engagement
  • Adopt Best Practices
  • Increase Customer Life Time Value
  • Improve Agent Effectiveness
  • Improve ROI
See all business priorities See less business priorities

Uniphore Conversation Insights Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Uniphore Conversation Insights Agent works with different mediums / channels such as Phone Calls.

Uniphore Conversation Insights Agent's features include Conversation Intelligence, Dashboard, Feedback Surveys, etc. and Uniphore Conversation Insights Agent support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Uniphore Conversation Insights Agent analytics capabilities include Custom Reports, and Analytics.

Reviews

"Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of t...he customer to help us improve the investor engagement and experience." - International banking group

Uniphore Conversation Insights Agent, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Uniphore Conversation Insights Agent

Top Industries

  • Computer Software
  • Financial Services
  • Information Technology and Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Uniphore Conversation Insights Agent is popular in Computer Software, Financial Services, and Information Technology And Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

Uniphore Conversation Insights Agent Customer wins, Customer success stories, Case studies

How can Uniphore Conversation Insights Agent enhance your Call Management process?

How does Uniphore Conversation Insights Agent address your Insightful Customer Interactions Challenges?

What Are the key features of Uniphore Conversation Insights Agent for Agent Review & Feedback?

Why is Uniphore Conversation Insights Agent the best choice for Call Tracking & Monitoring?

11 buyers and buying teams have used Cuspera to assess how well Uniphore Conversation Insights Agent solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Uniphore Conversation Insights Agent testimonial

Senior Vice President of business solutions and change management

International banking group
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience.

Testimonial By International banking group
CUSTOMERS TESTIMONIALS
Uniphore Conversation Insights Agent testimonial

Senior Vice President of business solutions and change management

International banking group
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience.

Testimonial By International banking group

Pandora Media - Entertainment - Large

Uniphore's CDP helped Pandora Media grow subscribers and keep more users. The platform cut acquisition costs by reducing paid media spend. Pandora Media made their tech stack simpler and improved ope...rational efficiency. Marketing operations became more streamlined, boosting performance and lowering costs. The CDP enabled seamless, personalized customer experiences.

Read on →

DuploCloud - Computer Software - Medium

Sales Interaction Agent helped DuploCloud cut onboarding time for new sales reps in half. The tool made it easy to find and review sales calls, saving hours each week. DuploCloud used AI-powered insi...ghts to improve sales coaching and streamline the handoff from sales to engineering. Sharing call recordings became instant, speeding up collaboration. The platform is now essential for DuploCloud’s sales enablement and onboarding.

Read on →

State Collection Service (SCS) - Healthcare

U-Self Serve by Uniphore helped State Collection Service fix problems with their old virtual assistant. The old system sent calls to the wrong team and was hard to update. U-Self Serve made it easy t...o change scripts and connect with their debt collection system. SCS automated $2M in collections in six months. They reached 25% call containment to self-service. Customer and employee experiences both improved.

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Lunavi - Information Technology And Services

Q for Sales helped Lunavi cut sales onboarding time by 50%. The software analyzes video calls and gives real-time insights to the sales team. Lunavi doubled sales team productivity and increased win ...rates. The team now gets three meeting summaries per day. Q for Sales improved consultative selling and made it easier to coach new sales team members. Lunavi increased both the number and value of sales after using Q for Sales.

Read on →

Velera

Uniphore helped Velera improve its contact center for members. Velera used Uniphore's solution to make member interactions better. The new system made it easier for members to get help. Velera saw sm...oother service and happier members. The contact center became more efficient with Uniphore.

Read on →

The Washington Post - Publishing

The Washington Post wanted to turn new readers into loyal fans. They used a solution to engage readers and build brand loyalty. The approach helped them keep more readers coming back. The Washington ...Post saw stronger connections with their audience. Their brand loyalty improved.

Read on →

Uniphore - There's no AI like it

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Frequently Asked Questions(FAQ)

for Uniphore Conversation Insights Agent

What is Uniphore Conversation Insights Agent?

U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.

U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.

What is Uniphore Conversation Insights Agent used for?

Uniphore Conversation Insights Agent is a Chatbot Software mainly used by its customers to Improve Customer Service and Increase Sales Velocity by Call Management, Insightful Customer Interactions and Agent Review & Feedback .

What are the top features of Uniphore Conversation Insights Agent?

Conversation Intelligence, Dashboard and Feedback surveys are some of the top features of Uniphore Conversation Insights Agent.

Who uses Uniphore Conversation Insights Agent?

Uniphore Conversation Insights Agent is used by Computer Software, Financial Services and Information Technology And Services among other industries.

What are Uniphore Conversation Insights Agent alternatives?

Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot and SmatBot are popular alternatives for Uniphore Conversation Insights Agent.

Where is Uniphore Conversation Insights Agent located?

Uniphore Conversation Insights Agent is headquartered at Palo Alto , California.
lightning

Peers used Uniphore Conversation Insights Agent for call management and insightful customer interactions

Uniphore Conversation Insights Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (78)
Custom Reports

4.68/5 ★

Read Reviews (236)
Analytics

4.67/5 ★

Read Reviews (359)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (78)
Custom Reports

4.68/5 ★

Read Reviews (236)
Analytics

4.67/5 ★

Read Reviews (359)

Software Failure Risk Guidance

?

for Uniphore Conversation Insights Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Uniphore Conversation Insights Agent

Uniphore Technologies Inc News

Partnership

Rackspace und Uniphore geben strategische Partnerschaft

Rackspace Technology and Uniphore have formed a strategic partnership to deliver a comprehensive AI infrastructure-to-agent architecture. This collaboration aims to facilitate the enterprise-wide adoption of AI by integrating Uniphore's Business AI Cloud with Rackspace's private cloud infrastructure. The partnership targets regulated industries, offering a secure, full-stack private cloud for AI with advanced inference capabilities and industry-specific AI agents.

Read more →
Partnership

RXT Press Release: Rackspace and Uniphore Announce Strategic Part...

Rackspace and Uniphore have formed a strategic partnership to create an Infrastructure-to-Agents architecture aimed at accelerating enterprise AI adoption. This collaboration integrates Uniphore's Business AI Cloud with Rackspace's private cloud infrastructure, offering a secure, governed AI service. The partnership targets $100 million in enterprise AI deployments, focusing on regulated industries needing robust governance and security.

Read more →
Partnership

Rackspace Technology : and Uniphore Announce Strategic Partnership

Rackspace Technology and Uniphore have formed a strategic partnership to deliver an Infrastructure-to-Agents architecture as an outcomes-based service. This collaboration aims to unlock $100 million in enterprise AI deployments, focusing on regulated industries. The integration of Uniphore's Business AI Cloud with Rackspace's private cloud infrastructure offers a secure, governed AI environment, enhancing AI deployment speed and efficiency.

Read more →
Partnership

Rackspace and Uniphore Partner to Deliver "Infrastructure-to-Agents ...

Rackspace Technology and Uniphore have partnered to create an "Infrastructure-to-Agents" architecture, integrating Rackspace's cloud infrastructure with Uniphore's AI platform. This collaboration aims to streamline AI deployment from pilot phases to production, focusing on data preparation, model management, and AI agent automation. The partnership targets regulated industries, ensuring compliance and security in AI operations.

Read more →

Uniphore Technologies Inc Profile

Company Name

Uniphore Technologies Inc

Company Website

https://www.uniphore.com/

HQ Location

Palo Alto , California

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