Uniphore Conversation Insights Agent Overview
U-analyze leverages AI to analyze speech and conversations, providing valuable customer experience insights. Call center speech analytics software is available for trial today.
Use Cases
Customers recommend Call Management, Insightful Customer Interactions, Agent Review & Feedback, as the business use cases that they have been most satisfied with while using Uniphore Conversation Insights Agent.
Business Priorities
Improve Customer Service and Increase Sales Velocity are the most popular business priorities that customers and associates have achieved using Uniphore Conversation Insights Agent.
Uniphore Conversation Insights Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Uniphore Conversation Insights Agent works with different mediums / channels such as Phone Calls.
Uniphore Conversation Insights Agent's features include Conversation Intelligence, Dashboard, Feedback Surveys, etc. and Uniphore Conversation Insights Agent support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Uniphore Conversation Insights Agent analytics capabilities include Custom Reports, and Analytics.
Reviews
"Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of t...he customer to help us improve the investor engagement and experience." - International banking group
Uniphore Conversation Insights Agent, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Uniphore Conversation Insights Agent
Top Industries
- Computer Software
- Financial Services
- Information Technology and Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Uniphore Conversation Insights Agent is popular in Computer Software, Financial Services, and Information Technology And Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Uniphore Conversation Insights Agent Customer wins, Customer success stories, Case studies
What benefits does Uniphore Conversation Insights Agent offer for Call Management?
How does Uniphore Conversation Insights Agent address your Insightful Customer Interactions Challenges?
How does Uniphore Conversation Insights Agent address your Agent Review & Feedback Challenges?
What benefits does Uniphore Conversation Insights Agent offer for Call Tracking & Monitoring?
11 buyers and buying teams have used Cuspera to assess how well Uniphore Conversation Insights Agent solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Vice President of business solutions and change management International banking group |
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
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Frequently Asked Questions(FAQ)
for Uniphore Conversation Insights Agent
What is Uniphore Conversation Insights Agent?
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
What is Uniphore Conversation Insights Agent used for?
What are the top features of Uniphore Conversation Insights Agent?
Who uses Uniphore Conversation Insights Agent?
What are Uniphore Conversation Insights Agent alternatives?
Where is Uniphore Conversation Insights Agent located?
Peers used Uniphore Conversation Insights Agent for call management and insightful customer interactions
Uniphore Conversation Insights Agent Competitors
Uniphore Conversation Insights Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
Software Failure Risk Guidance
?for Uniphore Conversation Insights Agent
Overall Risk Meter
Top Failure Risks for Uniphore Conversation Insights Agent
Uniphore Technologies Inc News
Business AI cloud operator Uniphore gets $260M from Nvidia, Snowflake, Databricks, AMD and others - SiliconANGLE
Uniphore Technologies Inc. secured $260 million in Series F funding from major tech companies like Nvidia, Snowflake, Databricks, and AMD, boosting its valuation to $2.5 billion. The investment supports Uniphore's Business AI Cloud platform, which enhances AI operations with enterprise-grade security and scalability. The funding will expand its platform capabilities and partner ecosystem, emphasizing its role in enterprise AI infrastructure.
Uniphore Announces Acquisitions of Orby AI and Autonom8 - Directors Club News -
Uniphore has acquired Orby AI and plans to acquire Autonom8 to enhance its Business AI Cloud. These acquisitions bring expertise from DeepMind and Google, advancing Uniphore's AI capabilities. The integration aims to accelerate automation of complex workflows, offering enterprises innovative AI solutions. Uniphore plans early access programs for select customers later this year.
Uniphore Acquires Orby AI To Bolster Enterprise AI Cloud Platform
Uniphore has acquired Orby AI to enhance its enterprise AI cloud platform. This acquisition aims to integrate Orby AI's expertise in process discovery and neuro-symbolic reasoning, which will help automate complex enterprise tasks. Uniphore also plans to acquire Autonom8 to further bolster its AI capabilities, focusing on multi-agent workflows. The acquisitions are part of Uniphore's strategy to expand its AI stack and compete in the specialized AI solutions market.
Uniphore Accelerates Expansion Across Europe | Uniphore
Uniphore is expanding its presence in Europe with the launch of the Business AI Cloud, a platform designed to meet the EU's AI Act requirements. The company is also introducing the Marketing AI CDP in EMEA, aiding marketers in managing complex data and privacy challenges. Uniphore's strategic partnership with Konecta is enhancing AI-led contact center transformations across Europe, and the company is strengthening its regional team with new leadership appointments.
Uniphore Technologies Inc Profile
Company Name
Uniphore Technologies Inc
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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